There was a time when I found their clothes low quality and not that appealing. They have to have expanded their selection and become a little main mainstream in terms of styling. read more

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Extremely inefficient cashier. After waiting in line I get in line to learn I need to login to their app instead of using wallet to access a coupon. So to be considerate to folks in line I stepped aside and logged on only to be told I had to get back in line which had 15 people. I guess I should just stand in front of the cashier and wait to login. They need to train their employees to keep things moving. read more

Terrible customer service! The cashiers and manager's all have really bad attitudes, not pleasant to shop here. Taking my service to the one in Concord!! read more

Whole different group of sales associates from my last review! Store is packed with wonderful clothes at reasonable prices! Staff is friendly and helpful! Great store especially for teens! read more

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Watch out for the deceptive sale ! They are advertising all coats and sweaters 30% off and when you check out they say fluffy waist length coats are not included, " they are a jacket ". The managerinstead of " Im sorry" said I should read the fine print and could care less! Great customer service. Looking around , they have almost no full length coats .This totally reminds me of the old bait and switch tactic. Is that even legal in California? read more

H&M has cute clothes for kids (though I've never found anything I like for myself), but it's hard to get behind their poor customer experience. I bought some clothes at this location recently. I went to return a shirt a few days later. Unfortunately, I lost the receipt. I had hoped (assumed, really) that they'd be able to look up my purchase using my credit card, like pretty much every other large retailer is able to easily do these days. The girl who helped me told me that their POS system is, well, a POS, and it's not able to pull up purchases by credit card. I appreciated that she offered me the option to exchange it for something else. I didn't have time to shop so asked if I could a store credit instead. She again said nope, H&M "stopped doing store credits." Huh?? Again, no other retailer simply refuses to give a store credit. read more

TL;DR: employees forgot to do their jobs, might as well shop online Long version: The employees forgot to close the upstairs men's department where I was shopping so all of a sudden someone tells me "this section is actually closed"... I could've used some patience from the employees because I still had to double check the sizes on everything and there was no dressing room. Sure enough the cashier didn't feel like looking up my rewards number or folding my shirts properly. Thank god the manager was standing right next to him. read more

11/23/24 the store manager was screaming from the front entry to the back of the store that they were closed. I was literally at the cashier and I asked her to please relax that I am paying for the items. It was a few mins past closing. She was so rude. read more

This is a place that I don't go to for clothing much, because it is quite cheap (in price and quality). At least that was the case 15+ years ago when I used to go in. But, I didn't look at the clothing. It was the accessories that got me. The $5 purse that lasted 10+ years, the belts, socks, etc. It was a win. But that's not the case anymore. This place has nothing to wear and nothing to offer, accessory wise. So it was a wasted trip! I used to love coming through here, but now, it's a beautiful looking store with nothing to offer. read more

Trash. Ordered something at this store that was supposedly in stock. Not fulfilled for a week. Get an email saying it was canceled. Called headquarters for the 5th time. Told me it's back in stock and order it again. But can't give me another discount code so I'd have to order, tell them so they can manually price adjust, then wait another day or two to process. Same day pick up my ass. And not being in stock is a lie. I've called many days in a row, headquarter confirmed that the store had items in stock, tried to call the store multiple days but this store never picked up. Horrible system all around. What a headache just to buy two items of clothing lol. Never again. read more

I usually don't leave reviews but it was almost 8:00 pm I went upstairs to look around and then felt like employee looking at me made me feel Uncomfortable they said they were closing but I told them the website said 9:00 pm. They were not very professional I have never shopped at this store I went cause my wife was shopping for something. I will never return to this store. I usually shop at Nordstrom. read more

This place is RIDICULOUS and waste of time. First I like to mention that this was the only store in the entire area that closed super early regardless of what was mentioned on their store hours! I understand it was the holidays but the least you can do is keep your customers informed. I have been trying to make a return on a purchase I made before Christmas and every time they were closed. I finally got the chance to make my return. I had my original receipt and the card that I used to make the purchase. ALTHOUGH NO WHERE printed under their return policy online or on the back of the receipt...the cashier informed me that he is unable to process my return UNLESS I also log into my H&M account. This is absolutely the most ridiculous request and of course your store has NO SERVICE. ...H&M YOU ARE THE ONLY RETAIL STORE THAT REQUIRES their customers to have the original receipt, original card used for purchase and be logged into your H&M account in order for your team to process a refund. This is so inconvenient especially to your members who only signed up in the first place for the benefits you promise. If you truly CARE about your customers, you should communicate these changes before they waste their time. read more

Please don't go here. Just buy online and save your gas. H&M in Walnut Creek has no dressing rooms available. Meaning the staff of more than 20 + store employees are roaming around and very unwilling to open a single space for you to try on their over priced recycled cotton T-shirts. And when you beg and plead to try on a piece of clothing or ask why there is no space open for this service the in-store attendants one by one berate you with statements such as: "Why are people asking for dressing rooms. It's been like this since COVID. Get use to it. Move on." "It's so annoying people ask for a dressing room." "There are chairs blocking the dressing room entryway sir. How more clear can we make it...you cannot come to this H&M store and try clothes on." Wow... very rude and cruel responses. I'd much rather give my business to Zara, Express, Banana Republic, Macys or Nordstrom's (all these businesses have dressing rooms and employees willing to speak to someone with human kindness.) You CANNOT find a more berating and demeaning customer service experience if you tried. I truly hope I save, if just one person, from the pain of shopping at H&M. Never again. read more

Really hope the cashier have a better day tomorrow than today because she must've woke up on the wronggggggggg side of the bed this morning. All I did was pay for my few items tried to get my H&M app to work & connect to WiFi and I felt like I did something wrong lmao not really but really. Sending you some positive vibes girlfriend. read more

This review is for the old woman working the fitting room. She was rude, invasive, way too spicy for someone in her industry. My 19 year old male cousin was shopping for some pants. As he walked into his fitting room, I was talking to him about his sizes and she's way too quick to jump in and instruct us we needed to get out. That I'm not allowed in there. Perhaps let people shop, talk, and enjoy their experience. Stick to hanging up go backs and putting things away. This is why I don't shop at stores like H&M and Forever 21. Just like the quality of their clothing. The service is cheap, annoying and a waste. read more

H&M - Men's Clothing Near Me - Walnut Creek, California

Came in at 4:30 on 12/11 to make a return. Had the QR code ready to show and the cashier ripped the phone out of my hands scrolling the email. Like at least ask for my phone rather than ripping it out of my hands? The guy looked like he hated his job so i let it go... read more

Today was my first time visiting this location. The store was well put together but not all of the staff were welcoming. It was hard to find the correct cashier location because they have one upstairs and downstairs placed towards the back of the store. The manager repeatedly walked past me when she saw me waiting near her to ask a question. She was currently speaking to another employee so I was patient because I know how working in retail can be. Once I received assistance from one of the associates upstairs she checked with manager to see if I can get a price match on an item I found on H&M online and she approved it & stated I can get an additional 10% off if signing up for their membership program. So I proceeded to go to checkout and tried to explain that to the cashier she cut me off while I was speaking and said "No we can't do that." Even as i proceeded to tell her that I got permission from the manager. She still refused to even double check with management. But it's okay I placed my order online and I won't be visiting this location anymore. I am very appreciative to the sales associate that helped me upstairs though. read more

I usually don't have luck at the other H&M locations in Northern California, especially compared to the locations in the LA area. This store Nor-Cal location is definitely an exception. This store is packed with lots of variety and great deals. I was so busy in the women's section that I didn't even have a chance to check out the kids section. This is quite unlike me! I'll have to stop by their kids section next time for sure! H&M usually has gorgeous kids clothing that is high quality. My only top for their kids clothing is to keep in mind their sixes run large. I do have to mention that I really appreciate how the cashier gave me a tip on how to get 30% off my purchase for that day. I ended up saving a fortune! read more

Indian lady refused to let us enter the store despite there being 17 mins left to closing claiming that they were under staffed but when you look inside there are several workers inside. Why have posted store hours if you're not going to abide by them? read more

I took my child back to school shopping today at H&M Broadway Plaza. A sales associate by the name Makaelah was very knowledgeable and super helpful. I had a positive experience and will come again! read more

Just went into H&M and needed to make a 2 minute return. The guy in the store told me they are closed. I told him you store doesn't close for another 10 minutes. He said sorry we have an emergency meeting. I walked out and seconds later a white blonde hair woman walked in. He let her in and she completed her return as I sat there watching outside the window. She completed her transaction and walked out. I feel so upset beyond belief. I will never come to this H&M again and I will make sure my family, friends & colleagues all know what transpired. read more

Always filled with clothes, organized by colors. The employees are mostly young and happy people. I get lot of good vibes every time I go there. Last time there was a nice guy standing next to cashier that I believe he was the store manager. He was very polite and reasonable. Good job! read more

"Matchmaker, Matchmaker, Make me a match, Find me a find, catch me a catch" (Fiddler on the Roof) I always feel like singing this song while I'm shopping. I usually have to mix and match what ever I find at H&M. This location is always organized. Usually out of my size but that's OK because there is always something else to replace the thing that they were out of. I just really love H&M. I couldn't be the snazzy well dressed woman I am with out H&M. This trip I got a pair of Aviator Glasses. I have never owned any and really just want to wear them around the house. I also got the cutest gray dress. One of those slim pencil dresses. I wore it the next day and got two compliments on how goooooood I looked. God I love you H&M. The cashier also informed me that they are going to sell bathing suits. I have never seen bathing suits here but with my recent 10lb weight loss you just might see this booty in one. This is my favorite clothing store, EVER!!!! read more

H&M - Men's Clothing Near Me - Walnut Creek, California

We met Keith over at the Keith Haring collaboration display. SUPER helpful and friendly, made a point to track down one of the shirts in a size they didn't have at the location. Great folks at checkout too. read more

Came here 30minutes before close and they had already closed the second floor which is the entire men's section. Not one person working thought it was weird. I was in a bind and needed a pair of slacks. Totally unprofessional. read more

I've bought holiday party frocks here for the past 3 years. I've spent next-to-nothing for adorable, tiny, little dresses that can knock socks off. The lack of (fake) fur this year made me sad though. Some of their stuff is crap, yeah. read more

When I first walked in I was overwhelmed by what looked like an unorganized mess. After being convinced to stay a little bit longer, and moving upstairs, I ended up finding really great deals for my dad and little brother. On the floor service was non-existent but all registers were open, helping the lines move quickly. Oh, I'd like to say that there was no clear area for a line to form so it might behove the store to put some stickers on the ground or something so customers know where to stand--with three registers open it's easy for three lines to form, creating an annoying mess if someone is waiting longer on one end compared to another line with a different cashier. I'd rather shop online for H&M items than going in store. It's just too much of a messy headache to find your size/item in mounds, but the guy's area was really well organized so that was nice. For that, I will give you 3 stars. Bag charge is 10cents read more

I'm so glad there is a two-story H&M here in the east bay. Yes, it is definitely better than the H&M at Sunvalley Mall. My sis has an interview for pharmacy school. Granted that she just graduated last year, and they allow jeans to be worn at her current job, her wardrobe consists of: jeans, jeans, a couple of slacks (one too big, one too small), T-shirts, dresses for clubbing. Um...yeah. She tells me, her budget is $100 for a suit. I'm dumbfounded. Ok, this is gonna be a challenge. We found out about this H&M store from the cashier at the H&M Concord, because, they simply don't have anymore stock of the grey pinstripe suit that my sis wanted to get. I'm so glad we went to this one and we should have gone to this one in the first place if we knew about it. We buy the suit and toss in a light blue polo shirt, (blue:calming color. She will need it on the big day) for a grand total of $113. Wow. She's happy. As for me, the accessories at H&M are a hit. Scarves, cheap handbags, sunglasses, hair clips, and other trinkets, don't hesitate to buy it. For the clothes, it could be a hit or miss. Inspect with a fine toothed combed. (oh, but the quality is definitely better than Forever 21) read more

The short Indian lady is extremely rude and has a condescending tone. I always go to this location and notice her attitude towards the customers but also her employees. It's ridiculous! She is unfriendly and unwelcoming. The crazy thing is she is also a manager read more

Associates were chatting the whole time they rang me out at the checkstand. I ended up with a charge for 34.99 that wansn't mine and no merch for it. read more

Sheesh! I took my 16 year-old son to H & M to buy an outfit for Homecoming and was extremely disappointed by the following: No employees to be found anywhere upstairs in the men's area. Upstairs fitting room closed. Lame selection of sizes. Hardly anything in-store that is shown online. Questionable quality - even for the price. What a shitty store. In addition, the elevator needs maintenance - it was letting out a loud, shrill squeak and the cashiers were barely adequate. 1.75 stars read more

I've gone here with my friends a few times and never actually been able to find anything for myself. The clothing here is too blah for me. I keep waiting for a Forever 21 shop to open up. Same price, same quality, but much more interesting styles. But cause my friends love it I gave it a three. read more

A nice little 2 story H&M that's a little more busy than most due to the young crowd that invades the mall shopping center. There are either old people or young people, tourists and families fill in the rest. Prices and selection are right where they keep things nationally, but what's great is the sizing. Turns out this part of California has less men my size buying up everything. Score for me. The joint dressing rooms are a wreck. 5 rooms upstairs and the wait is 20 minutes because some people shop like inefficient indecisive non committals. I just wanted to know if I was a medium or large in their new cut. Regular fit is slim, slim is skinny and skinny is anorexic. Anorexia is not a joke, but my point has been made. I do like their sweater/caridgans, but the colors are terrible this time of year. Service was non existent with 1 gal barely speaking English, 1 guy texting on his phone while I waited for him to finish. No one with a nametag to tell if they worked there or not. Your selection of mens undershirts was weak. Missing all kinds of colors. read more

I've been to the H&M's in New York and in SF, and yes they are bigger and have a huge selection. But they are usually crowded and crazy to shop and their dressing room lines are ridiculous. But I really enjoy WC, it's got a nice selection (though I wish it had more of the accessories) and it makes for a stress-free shopping experience. They seem to have a fair range of sizes, though sometimes that top or jacket I fall in love with will be all gone in the size I need. But then I could go and check out Sun Valley if I've really got to have it. I've shopped here many times and the clerks are very friendly and helpful. Sometimes I'm willing to give up the huge volume for a little piece of mind....Thanx H&M for tucking in this nice little store in WC! read more

I love all the winter coats and jackets that come out in the colder months. I like searching through H&M for great deals, and really wanted to find one that I was willing to shell out the money to buy...but they didn't have my size. :[ They also have a couple really cute blazers that I'd love to own, but can't justify spending money for. But! My friend apparently works magic when she goes shopping with friends, and found me a jacket that I really love...off the 50% off rack! :D Hence, how I obtained a dark blue fitted jacket that I adore for $19.09. :] read more

Avoid if possible . Poor customer service and it's obvious the employees don't enjoy being there. A young lady with unkempt hair and 9m+ of dishwater blonde roots at the register was very dismissive and more concerned with taking to her coworkers than being attentive to guest. When I asked what the return policy was on sale items, she responded that it was the same as their regular policy. Not informative and rude, especially considering I'm not an avid H&M consumer and have never returned any previous purchases. read more

This is a typical H&M. It's pretty big and they have a decent men's section. I guess it seems that most H&M's have mostly women's clothes. With all H&M's, however, you pay low prices for low quality--which is fine if you just need something for work. For anything else, I would definitely not recommend shopping at H&M. Everyone is gonna be wearing what you are, weak. Every time I go here there's high school kids being annoying. That's pretty annoying. Otherwise, great location in Walnut Creek! H&M needs to do something more to really impress me. read more

I have always loved H&M. Especially, when it was a special treat to visit the NYC stores before they came to CA. I like this H&M because the fashion is usually really cute, and the prices are fantastic - super affordable. Also, you can find Hello Kitty clothing here. The quality is superior to forever 21, so I really feel like I'm getting a bargain. read more

Yeah. Customer service here is horrible. I never can find anyone upstairs in the women's area. I would have to go all the way downstairs to the cashiers if I needed anything. Not to mention, there is always a line at the register. But today, I was the next in line (maybe because everyone was still in school or something). It was kinda dead in there. Anyways, I wanted two jackets I saw online and was hoping I can find it in the store since the return policy for online items can't be returned to the store. I found the camo print jacket I wanted but needed this black parka too and since I couldn't find it upstairs or downstairs, I decided to ask the cashier anyways if they carried it. I showed her the picture on my phone and she took a look at it. Then replied with, "Did you check upstairs?" I said Yeah, I didn't see it up there. She then said, "What about over there in the corner? *pointing* I said, No, I didn't see it there either. She's like "Oh then maybe in our other bigger stores might have it." I'm like ??? I thought they just look up the item # in their system or something? I mean, I worked retail (Forever21) and that's what we normally do to help customers find what they're looking for? Idk what happened to this store. I used to love coming out here to shop esp since they have toddler boy's clothing, but even that department got weak. I guess I won't be returning to this location any time soon. read more

A Friday night in March and a slew of patrons about. Yelp hours say open until 8. The sign on the door says 8. We make a special trip for H&M. I realize the question might be why? Well I needed some trendy affordable Spring wares to add to my wardrobe. The inexpensive fillers. Well, strike 2. The last time the doors were locked by 6:00. This time we check ahead and after dinner stroll in just before 7:00. The salesperson approaches with we are going to close and you will not here able to shop. Several patrons were behind us as well. Your store hours are 8:00. We know, but not tonight. Why? It's a special Night. You don't want any business?! Ridiculous. Keep Customers informed. It's a weekend! read more