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    Recommended Reviews - H&M

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    Ray M.

    Came in to purchase a gift card. Store was very clean, organized, and fully stocked. Employees were extremely helpful and professional. I was in and out within three minutes as there was no line. A rare occurrence for ANY store at the Citadel Outlets.

    T-shirts under sale price was not the price I was charged at check out.
    Ren M.

    To any customer, this sign clearly states the T-shirts below are for that price. When I left the building, something urged me to check my receipt. Surely enough, the clerk charged me $19.85. I went back, took this picture and showed another clerk as the one who checked out my stuff earlier was with another customer. She had the "manager" come to talk to me and I explained to her I was charged different from this sales sign. She told me, those shirts didn't apply to that sales. I told her, all those shirts are under that sign so under the weights and measures law, they would need to sell it to me for that price. She refused then asked me to wait because it turns out that person was not really the manager. I was not happy with this experience. This place is fraudulent. Never going back here again. This is misleading and they did nothing to help the situation. They just simply said, "sorry but we didn't make the sign". Unprofessional and horrible customer service and very unwilling to help. Never going back to this place. I do notice from comments here that I'm not the only one that this happened to. I've made a report to the Los Angeles County Weights and Measures as this place continues to practice fraud.

    Alan M.

    They have a variety of clothes styles. I try to go once a month now cause I love their slim dressing shirts with cool patterns! When i went however, I was not charged the socks deal they had correctly. It states buy 2 pairs get one free...I assumed the female cashier charged everything correctly but she wasn't attentive and charged me 3 pairs. Other than that, i enjoy shopping here. ^_^

    Advertised price and sweater, nothing else around

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    12 years ago

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    11 years ago

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    12 years ago

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    14 years ago

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    12 years ago

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    15 years ago

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    10 years ago

    Terrible h&m it's like they only put out the size small clothing, it's the MEN's section not the little boys section.

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    10 years ago

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    13 years ago

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    Page 3 of 3

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    Kids Boutique

    Kids Boutique

    3.1(15 reviews)
    5.3 mi
    $$

    Worst experience ever I was in a crunch because my daughter communion is on Jan 10 so I came…read moreliterally Dec 28th at 6:15 to find a dress and ended up buying shoes mind you we always go to LA. But since I lagged I said why not. Dress over priced but I'm on a crunch shoes $38 I said why not every though target and Walmart is cheaper. Went home shoes didn't fit came back literally 4 days later would joy honor exchange because said shoes were worn. We have not worn them he sold them like that to us. Said would exchange but subtract 20% back to him for restocking fee.... Said fine I can find something less than $38 got a crown for $24.99 he has the audacity to say I owe $8. What a crook. I have never had such horrible service. Save your time and money go buy from Huntington park or Los Angeles where they will honor their word. This guy is a joke.

    I hardly ever leave bad reviews however, today is the day. I went to Stonewood Mall today and saw…read morethis boutique with very nice dresses. I figured I would browse to see what caught my eye for my daughter(almost 2 year old). When I walked in I was greeted by an older Asian woman. She seemed nice and asked me if I was searching for a specific color or occasion. I mentioned I was just looking to see if anything caught my attention. I have NO IDEA what vibes I gave off and how anyone could shop there comfortably, as she never left my side. As well as did not seem to like me touching the dress (I only looked at one). She was grabbing the dress from me while I tried to see the bottom of it. So I just decided to put it back on the rack the way I saw it and she said "I'll do it." I wouldn't go back because it was so uncomfortable and was not welcoming at all. The dress was also $80 for what I assume was a random brand and the quality was not suited for a baby's skin.

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    Kids Boutique
    Kids Boutique
    Kids Boutique - If u need a candle set for baptism or first communion we got it

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    If u need a candle set for baptism or first communion we got it

    Trend Theory

    Trend Theory

    1.0(5 reviews)
    0.1 mi
    $

    I wish I would have seen these other reviews before even walking in there. Would NEVER have walked…read morein. I was picking up a birthday gift for a friend to get for another friends birthday and found a shirt that was an option. The FIRST thing I noticed was that all shirts on display were folded with the tissue in them, which doesn't make it very user-friendly to browse the racks. Minor point - but I've never seen that in another store. OK so then I picked something (which was a WAY overpriced T-Shirt) and since I was picking this up as a gift from another friend I had their credit card. The lady that checked me out was not really rude or nice, but just not helpful. Sort of robotic. She wouldn't let me use the card as it didn't have my name on it. (Just as a note I have used someone else's credit card for WAY more than $50 at a MUCH nicer high-end store with zero problem. So I should have run away right then.) Instead, I paid cash. It gets worse... I went back home and showed the person I was getting the gift for (to give to another). They didn't like it so asked that I return it and go to another store. Turns out the stores return policy is Exchange or Store Credit ONLY. WHO DOES THAT?!?!?! I asked and basically begged and pleaded with the girl (unfortunately the one who rang me up earlier was the store manager and was still there...) to please give me cash back as I didn't know their policy when I was buying, and I needed to get another gift. She wouldn't budge AT ALL. So I got store credit. I told her she might want to post a sign or tell customers their return policy, and she pointed to a small sign on the counter (right where I had put my purse) and that since it was a gift, I should have asked. Riiight. Will never go here again - except now I have a gift card there. Cool..

    Went into your store on 6/11/15 around 8:55 p.m. and a young lady there who was trying to help us…read morehad no respect, no patience and was trying to be very authoritative towards us trying out some toms left if you'r store very very unhappy

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    Trend Theory - Love the clothing here! Very friendly customer service!!! I would deff come back again for some summer fashions!!

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    Love the clothing here! Very friendly customer service!!! I would deff come back again for some summer fashions!!

    H&M - menscloth - Updated May 2026

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