I'm thrilled that Vuori opened at the Citadel outlets and I no longer have to drive all the way to…read moreCabazon! Considering that this is an outlet store, their selection is actually pretty big. I like how they organized the store so men and women clothing are separated and everything is hung on racks according to size. Customer service here is excellent. I had so many staff come up to me and check up on me while I was shopping. They're all so nice and friendly! They also have a small selection of regular priced clothing in the front of the store.

Friendliest store at the outlets! Frances and his team were so friendly and knowledgeable. Very…read moresafe space and enjoyable shopping experience. Everything is organized by size which is SO nice!!

While it says "Outlet Store", don't expect outlet prices. With mostly "buy one, get a 2nd for 1/2…read moreprice," you're only getting 25% off. Sometimes Macy's or JCP will have better prices during a big sale. What you will find is a great selection of sizes. We saw some sizes you never see in regular retail stores. The did have a couple of major clearence racks that were dirt cheap. You just have to be a not-normal size because all the medium and large items were pretty picked through. What stood out, though, was the custom service. We had at least 4 people ask if we needed anything, and we did have a couple of questions, so that was great. They did ask us if anyone helped us when we made a purchase (from the 80% off rack) so I assume there is some kind of commision paid. We were there right when the opened, which was great because nobody was in line. When we came back later, deciding we wanted to buy something else, we found the line was long. And even though 5-6 people were ringing up customers, it was still slow. Partly because they try to get everyone to sign up for the membership program to earn points. We opted out of that both times we "maybe" visit once a year.

Awesome service staff was helpful will shop there again they went above and beyond to help meread more

The lady on cashier today on July 5 , 2026 acted very unprofessional. I just asked if the cap i…read morewanna to purchases have discount. She rolled her eye and said No, not the world cup. Then she freeze herself next 2 minute then she continued... you want it or not with her attitude. Omg, you dont like your job. Just quit !! Acting like that on luxury brand is not professional at all. This store need to train more on this lady.

Long story short, tried to return a jacket that was damaged. I knew I was in trouble be when I…read morewalked in the store and mentioned "exchange" the sales person scurried away stating only a manager could help with an exchange. The assistant manager said "no" because the item was not damaged when it sold. Huh?! Spoke with the manager David, or tried to, who presented himself as the most smug and arrogant service person I've met in a long time. I quickly decided that David or Boss weren't worth my money or my vibe. Filed a successful claim with my back for the credit card purchase so all is good. Will never step foot in that store again. Off and on have been a Hugo Boss fan and customer for years and was happy to reacquaint myself with store at the outlet. Regardless of the reasonable prices, no amount of shoddy service will get my money again. Was such a negative experience, I tossed the other items I purchased myself in the donation bin. Their service is a stain on that location and a stain on the brand.

Karl Lagerfeld shoe quality appears to be absolute garbage. Bought a pair of heels, broke the first…read moretime they were worn. Buyer beware. Good luck getting the manufacturer to help you, they did not.

This brand is great and the store has a great selection of unique products in a great value! The…read morecustomer service always goes above and beyond to help so 5/5! They always have great promotions going on so it's necessary to stop by and get the great value products! Reasonably priced! Always well stocked and organized!

I paid for a pair of vans. It's been a month. I reached to customer service through email. Got a…read moreresponse from a "Fred". Apologizes and says it's basically USPS. I reach out to USPS, they say they didn't receive the package.

I had a disappointing experience at this store. The workers were rude and unhelpful, which made the…read moreshopping experience uncomfortable from the start. I was also surprised to find that there were no dressing rooms available, making it difficult to know whether items would fit properly before purchasing. On top of that, the store does not offer refunds only exchanges. Overall, the combination of poor customer service and restrictive store policies left me frustrated, and I would not recommend shopping here.

Today, I had the pleasure of receiving service that truly reminded me of a luxury brand experience…read more Recently, I have felt that customer service standards have declined in many places, so today's experience was especially refreshing. The gentleman who assisted me, Israel, was exceptionally polite, kind, and professional. He was calm, attentive, and demonstrated the level of service I would expect from a high-end luxury store. Thanks to him, I thoroughly enjoyed my shopping experience and left the store feeling very happy. Thank you, Israel, for your outstanding customer service!

Wanted to shop for some fashionable slacks for a birthday party, but as I headed toward the suits…read moreand slacks section where 2 young sales associates were, rather than asked if there's anything they can help me find, they just walked off towards the back right corner of the store. That was rude. Only one other customer in the store and they couldn't be bothered? Guess they earned too much commission as is. So, I immediately left. Eh, why even bother?

Greatest store in commerce they do price match and the staff is extremely helpful, manager went out…read moreof her way to make sure we were helped in every way. They had everything I was looking for whatever wasn't available they did help find it online and order it for me. Even though we went at the busiest I've seen it everyone did their part to make everything great!

I normally don't write reviews but I had an uncomfortable experience at this store today, I walked…read morein and was greeted, as I was making my way to the men's section an associate asked me if I needed help. I let the associate know I was okay, although I had told the associate I was fine, they followed me throughout the store during my entire shopping experience and made me feel uncomfortable and discriminated. To management please do better this looks bad on your part.

I am Team Go Cole Haan. Brielle was outstanding. I came in without a receipt to exchange shoes I…read morehad bought at the Desert Springs location. She went above and beyond, looking up brands, styles, and names until we found the right match. Josh, the manager, helped finalize the exchange once I located my receipt. I walked out with exactly what I wanted and felt taken care of the entire time. Team Cole Haan has earned my loyalty. Go Cole Haan baby!!!

I absolutely love Cole Haan shoes! I highly recommend their dress shoes -- they're stylish,…read moreincredibly comfortable, and perfect for all-day wear. I have zero complaints. Easily one of my favorite shoe brands