I can't say much about the overall service, but the one sales associate that worked with me was so friendly and patient. I forgot his name unfortunately as this was many months ago, however he was very accommodating. I was in the market for a new wallet because my old one broke, and I am someone who is very picky about the things I buy. I have to love it 100% and explore all my options before I settle with something. The luxury goods industry is also one that will never have exactly what you want at that given time, so it takes a lot of running around to find the perfect one. I went to a Gucci store in Manhasset, NY a couple nights before I came back to Boston, and did not find one that I loved there. This store had a couple of different selections, but what really sold me was the sales associate and his patience in trying to understand what I like and what suits me best. He pulled out at least 10-15 different wallets before I narrowed it down to 3. The entire process took me probably about an hour from walking in the store to leaving with a purchase. However, he basically held my hand throughout and did not leave me in the middle to help another customer. It really made me feel as if he cared about me as a customer and did not treat me as a dollar sign that he can make some sales off of. I also came with my mom, and he was very courteous to both of us. Amazing service. Because of this, I will probably continue to come back to this Gucci store and this particular sales associate if I am looking for another Gucci purchase :) read more

My daughter's husband bought her a Gucci Bag (or at least the experience of buying one) for Xmas and took her there today. When they walked in, my daughter was only greeted by the loss prevention woman at the front door. The two sales associates were talking to one another so my daughter interrupted them to ask if this was everything they happened to have in stock. One associate replied "well, I COULD lay it all out for you like in a flea market." My daughter was so upset, she said to her husband..."let's go!" She called me so upset to think someone in an upscale store would speak to her like that out of the gate. I called the manager Shawn and complained. He was very nice and apologized. Is this store like"pretty woman" type of a store?! Now my daughter gets the experience of buying one.... Yeah, Online! read more

They treat customers wonderful here. I have purchased several things from gucci and will continue to frequent this store. They have everything I need and are always accommodating to my questions and needs. I don't understand why people gave it a 1 star? Maybe actually purchase something and don't walk in after your fancy evening out at Cheesecake Factory and loiter. They are awesome here. read more

I received excellent customer service at this Gucci Store. The sales associates in this store are not the snobby. Love my new bag!! Small collection! read more

Spectacular customer service here. The selection of bags and shoes is enormous and when they have their summer sales, ohhh my, the deals are to die for! read more

As much as i love the product, i rather get it online or from SAKS. The sales staff is far more interested in talking amongst themselves rather than helping customers. Needless to say, i was looking for a purse for my wife and i was horrofied by the poor customer service i got there. Avoid at all cost read more

Bad customer service i have ever known. My friend bought a shoes for her boyfriend but after she got home, she checked and saw old and yellow in the bottom. So we went back the store and complained but a white guy in Gucci at Prudential Center (MA) looked at us with uncomfortable eyes and told us "i think that's fine after several time you wear it'll also be dirty. It's not a big deal." But this shoes is a gift for her boyfriend she wants it look perfect but that man just wants to avoid. Then he said "if you still want to change I'll order from another store and will contact with you later when it arrives". We're okay so we went home but we're still resentful of their service. We spent $1400 on their stuff, that's a big money for us so we want to be treated nice, and kind not as what he did treated us. He despise us. After that day, my friend just received a text from Gucci store, she and her boyfriend came but they gave her a similar shoes, it's dirty, old and yellow also. How? And how? I couldn't understand. Gucci is a luxury brand, that's mean they NEED TO TREAT CUSTOMERS A NICE WAY AS FOREVER 21 AND OHTER NON HIGH END STORE DID. I WANT TO GIVE ZERO BUT IT DOESN'T HAVE. read more

I usually don't review retail businesses but I had a wonderful shopping experience at this Gucci store. I was set on buying a new wallet. The girl who helped me was super friendly and knowledgable of the products. She took out a bunch of wallets for me to choose from and with her help - I settled on a new brown leather wallet. She nicely wrapped it up for me. I don't plan on buying from Gucci anytime soon but it's great to know for future visits - the customer service is going to be outstanding! read more

This Gucci store has the best men's selection in this state (MA). Rocco is extremely helpful in fulfilling all my request. He went out of his way to show me a selection of hats from the back area. This review is a reflection of his service. Thanks again ! read more

I have come to this store and greeted nicely by rocco...he's very professional sales assoc...I bought a guccissima leather hobo....very clean store, nice layout...convenient location....highly recommended.... read more

I have been to this store a million times. The staff is so friendly and helpful. Especially Dariana. We had another great experience shopping for shoes. I highly recommend you go try on some gucci loafers! Such a nice experience and a great treat! read more

Jennifer Kobrainos is such an asset to this team. She goes out of her way to help and assist me and my mother every time we stop in the Copley store. All the other employees are always helpful and have great attitudes aswell. Again thank you Jennifer because her customer service and genuine personality keeps us coming back to this location! read more

I was wearing my sport casual when I decided to check out the new season. NO WELCOME, NO INTRODUCTION, nothing what so ever.... Although I'm in my casual cloth, I was not sweaty, dirty or even close. So I went to check out Burberry and bought my need... Really disappointed by the attitude. read more

Excellent selection of merchandise and beautiful layout. Customer service is usually great, but the last sales associate who helped me, Jorge, was horrible. He was not friendly or engaging, simply no passion for his job. He even placed and order for me and several days later called me to notify me that my order had been cancelled because there was a "glitch" in the system that messed up the inventory... B.S. (come on, I work in retail; there was probably a very low quantity of the belts left, and instead of calling those stores to see if they in fact had my belt he decided to risk my order). Anyways, service is usually great here and you cannot ask for a better selection. read more

Never buy a watch here.. I purchased a "water proof" one for $800 a year ago (along with a $1500 purse) ...the watch was not working within the year and when I send it in for repair, they did not stand by their warranty alleging that water proof watch was submerged. (I guess if rain drops count as submerged they were right !) Anyways -- stick to purses , outfits and shoes, as their timepieces are a scam. read more

I honestly rather have my Gucci items delivered if I do ever buy from them again the service was HORRIBLE the SA seemed like he didn't want to work and didn't want to get the bags I asked him for in the end he told me gucci bags don't come with boxes & gave me a shoe box for my bag! read more

I went to this Guicci store located on Huntington Ave, at Copley, Boston, MA yesterday 10/17/2020 to make an exchange. When I got to the store it was around 6:10pm I realized that the door was closed. An associate inside (a senior associate ) made a sign with his hands saying they closed at 6. However I took my phone out and looked up the hours of operation and it says that they closed at 7pm. I then proceeded to call client services, while standing at the door. While I was making the call and talking to client services couple people came and tugged at the door and walked away. Around 6:20pm while I was still outside talking to client services 3 Caucasian individuals walked up and tugged at the door. The same associate came to the door and opened the door and told them that the store closed at 6 pm and then one of the Caucasian individuals said I just need to purchase a sneakers and he told her to come in. So all 3 individuals walked into the store and he bolted the door looked me into the eye and walked away behind the 3 individuals. Please understand my frustration at this point. I proceeded to explained what just took place to client services, she took my information and told me that someone would get back in touch with me in reference to what had just happened. I was just shocked to see what had just happened. So I waited at the door and another associate (A lady) opened the door to let someone out I told her what had just happened and I asked for the Store manager name so that I could call her and reported what had just happened to me. At the same time that I was asking for the manager information that very rude associate a senior associate came to the door and proceeded to identify himself as a supervisor said to me I am a supervisor! and I told him that I am going to reported what had just happened to his boss because I believe that I was treated very disrespectful and I think it's racist what he just did. He quickly closed the door and walked away. I am so disappointed with this associate behavior. I believe everyone should be treated equally no matter the color of your skin black or white. Everyone who is spending their money to purchase their item and this is just outride inappropriate and rude the way I was treated by this associate. Racism exists people it really does and I am a victim of it today straight to my face! I would have been fine if he did not allowed anyone into the store but why allowed someone else into the store who arrived after I did and I was clearly standing outside while he did this to my face. read more

I LOVE Gucci. Great customer service and quality merchandise. Even though the space is limited they make the best of it. Can't go wrong with Gucci. read more

My husband bought a pair of shoes from Gucci at Copley place and the service at that time was amazing. He tried two different sizes that time and decided the smaller size fits better. So we told Jen in the store and purchased directly. After we went back home and opened the box, we realized she mixed the two sizes in our box - one is the bigger size and the other is the smaller size. We called them right away but couldn't reach anyone from the store. So I took the pair to the store the next day. Jen was not there when I went for the exchange and the guy who helped to exchange only said "I'm sorry but I don't know who made this mistake". This kind of mistake shouldn't have been made, especially when you spend $800 on a pair of shoes, you'd expect the service to be the same level as the price tag. And when they realized the mistake, instead of blaming on the others, they should at least offer to return the wrong shoes themselves or compensate a little. I had to take half day off from work just to go exchange it as we're traveling the next day. I didn't feel their sincere apologies nor did I feel they understand how unprofessional this mistake is. The service they provide when you're shopping is incredible, but they really need to improve their after sales service to keep their customers coming back. read more

Wide selection, customer service on point and they're very knowledgeable about their products. I will definitely come back here again

Their customer service is terrible. The associates have bad attitudes. Can't even ask someone for help, and actually get it.

The staff at this store is horrible and very rude. We bought a Gucci wallet online. Due to style, within 30 days we want to return it. The guy ignored us at first and we waited for some time. That is fine. However, the staff (especially the guy with a French accent) refused because we used ONLY ONCE. We have purchased other high-end products but I have the worse experience at this store. This is not like a high-end store but rather a dealer sucking every penny. read more

I went into Gucci on the Saturday evening of the tax-free weekend (August 16,2008) around 6:30 p.m. and did not leave until close to 8pm. When I came in, I was soon greeted by Jonathan. From the minute I walked in until the minute I walked out he provided me full attention. Although, one other potential buyer was asking about another wallet, he politely asked the other Gucci employee if she could help her out with that specific wallet. I insisted he help her while I was still deciding to get a wallet in addition to the bag I already decided on, he insisted his full attention to me. I THOUGHT THAT WAS SWEET. He could have had juggled the both of us at the same time but he chose to exclusively help me. Besides his great customer service, I would like to compliment that he was very patient with me - i went from the messenger bag to a second bag to end up buying the black D gold. Each time he had to go to the back to get each purse, but he assured me not to worry when I apologized. He said all it mattered was that I was happy with whatever selection i made. Although i didn't buy the wallet, I left with a purse that cost $200.00 more than the first purse i wanted. Few days later, I came back for the black Princey, and immediately looked for him for only his service. Otherwise, I would've waited until he was working. Great service. Great personality. Great selection of Gucci. Very knowledgeable. Now, another loyal client to Jonathan Wright at the Gucci in Back Bay. read more

Worst experience ever. Got $600 shoes, walked inside the mall only. Very uncomfortable. Braught back, and they would not take it back, not even for store credit. Spoke to sales person and the manager. Both condescending idiots read more

Snobby, poor quality merchandise and just a poor experience in this store. From a premium retailer you'd expect more.

Lisa T is great. You would want to seek her help when purchasing or ordering. She went above and beyond.

I bought all my 2 sets of luggage, vintage the blue/ and the brown. 12 watches, 6 sweatshirts, 4 pr. socks, at least 12 bags, and more, the people were fine, in fact I hate when sales people dont leave me alone, and I actually took their catalog and ordered pieces of luggage not at the store that day. They were fabulous, and I wouldnt trade my gucci for anything. I think they have class, I do not like when sales girls hang all over me. thank you everyone, especially my Gucci. read more

i find very nice clothes there on the sale rack price i am not going to mention but it is a very nice place to shop.

Jorge and/or Shawn (may have misspelled his name. Sorry.) = awesome experiences! You would think in a luxury store, all sales people would be the same: excellent as the product they sell. SO not true. I have known Jorge for about a year. All I can say is that when I go there, he will do all he can to help me find what I am looking for with gentleness and persistence. And, the times when things didn't work out (like, good fitting shoes are hard to find for me), he never tried to sell me and push me. He doesn't even look mad or sad (some sales people show strong disapproval). In fact, he always insisted I find something that I am perfectly happy with. And, if you ask, he will keep his eyes out on a style for you, and he will keep them aside for you once they come in, and call you. (Many salespeople say they will, but, they forget you once you leave.) And, if you have something altered, he will keep his eye on the progress on that item, too. (Again, many say they would, but they don't. They only care about making sales now, now, now!) Shawn is a manager, I believe. Long story short, he, also, wants his customers to have great experiences. He will take very good care of you. I never had any problem with anything I purchased from either one, because they took the time to make sure it was exactly what I wanted and needed. Very grateful. :) read more

All I have to say is the brand stands no where behind their product!!!! The handle of my bag broke I send it to gucci to get it fixed and they wanted to charge me some interesting money for it I would say that for a bag that is $700 I would expect it to last more than a year I can't believe the place has the decency to charge me an interesting amount of money and on top worst customer service ever maybe if they would take the snobiness away the people in there would get to a better place in life it is so ridiculous. I know I will never be buying another gucci item read more

The manager at this store is fantastic. She is so kind and helpful and she provided outstanding customer service. I will shop here again soon! Thanks :) read more

My husband, and I were vacationing in Boston last month, we stopped into this store, we had a really fun experience with the salesperson, and the security guard! We ended up buying a couple of bags. When we returned to Arizona a strap on one of the bags broke! My husband took the purse to the Scottsdale store, where he was told they would send it out for repairs, but not replace!! The bag had been used twice!! We were very disappointed in the customer service. We ended up calling the Boston store, where we had already had such a great experience, and you know what... they are fixing the problem and sending a new bag!!! This store is amazing with great customer service!! Thank you!!! read more

purchased a canvas hobo gucci bag. $1200.00. and the bag has completely fallen apart to shit. it looks like it is pulling and the canvas started to rip within 6 months. because it is such an expensive bag, i was afraid to use it. but i also picked the beige canvas so the bag would go with every season of the year. tried e mailing/ calling gucci directly for over 6 months. finally getting very frustrated i called this woman one finaltime, and called the store in boston, and the "bitch" of a woman told me there was nothing she or gucci can do. how is that for quality products as well as customer service?? now i am shit out of luck with a torn gucci bag for life. horrible. save your money people read more

The low rating is for customer service ONLY!! All I wanted was my bag cleaned. My son spilled milk all over the outside of my black leather bag. I called before hand of course and was told just bring it in. Sound simply enough, OK I got there it was a Sunday...They didn't even look at the bag before I was told that's not something they would clean and I should go home and try to clean it myself or take it to my own cleaning place. Oh yeah she did give me the # to their service but neglected to tell me they was close on Sundays.....I left walked to the food court sat down for about 15 mins and said to myself is this how Oprah felt when that sale lady told her she couldn't afford the handbag she wanted....I'm not one to pull the race card but in this case I'm pulling it!!!!! I went back and told her I was good enough for you guys to take my 1850 on this hair bag but you cant even TRY to see if you can clean it for me and how I left with a dissatisfied feeling. I known Gucci to stand by their products. After I looked like I was going to cry probably just because I am eight months pregnant and was sooo emotional she took it. Which she could of just did from the beginning read more