What a horrible shopping experience we had here this weekend! I should have read the other reviews…read morebeforehand, but I was just so excited to have a reason to come to the cool suit store that I've walked by so many times before. Unfortunately, we learned that you need dedicated appointments in order to try anything on, and were snootily informed that their dedicated café downstairs is only for if you are "waiting for alterations or already are a client." The way we were spoken to was rude and pretentious and it seems like laughably bad customer service to make potential paying customers wait for over an hour while not being allowed to make purchases at their in-store cafe. If that's acceptable customer service for you, then this could be the place for you.

I had a very disappointing experience with SuitSupply while preparing for my wedding…read more My groomsmen and I all went in for measurements and were initially impressed with the in-store experience. However, once we left the store, communication completely broke down. I made multiple phone calls and sent several emails with questions regarding our suits and next steps, but never received a response. When you're planning a wedding, timely communication is incredibly important, especially when coordinating attire for multiple people. The lack of follow-up created unnecessary stress and left us feeling like our business wasn't valued. The quality of the suits may be good, but customer service extends beyond the initial fitting appointment. Unfortunately, the complete lack of responsiveness after taking our measurements made this a frustrating experience, and I would hesitate to use SuitSupply again for an event that requires reliable communication and coordination.

I love shopping here, especially as a larger individual. They have the best selection of plus size…read moreclothing for men I've seen in the Boston area. I'm always pleasantly surprised. The only areas of improvement are the dressing rooms - they could be wider or at least a better curtain. And also the checkout speed. No matter how many things you're buying get ready to stand at the register lol. But on the positives, the selection is really amazing. The prices and bargains are often a steal. The clearance section is always stocked. Can't say enough nice things.

I recently visited your Store in Somerville, Ma. I was looking for suit for an upcoming wedding. I…read morewas immediately greeted by a young lady Thersa as I entered the store. She directed to the Men's Suit Department and initially help me by measuring me as I have not purchased a suit in a while. She guided me with several selections within my price range. I tried several suits on and was unsure what to purchase. She then selected several shirts and ties that matched the individual suits still unsure she continued to present different combination of shirts and ties. After nearly 30 minutes I finally decided on the suit and tie that she skillfully put together. Needless to say, she was very PROFESSIONAL and PATIENCE. I will definitely return to your store for future purchases. 5 out of 5 star.

I'm a huge fan of Mario the tailor,they did a great job with my husband new suits…read moreBeautiful,fast ,reasonable and very skilled at maintaining the original shapes and silhouettes of the suits. This my go to place.

three of my dresses were ruined here. very uneven and far too short hemming, the slip beneath left…read moreto hang exposed on a weird angle, buttons really uneven. I was shocked when I was not even offered a discount after the dresses were rendered unwearable.

This place is a dream. the service is superb and super professional. My mom had moths in her…read morevintage fur coats and they were able to get rid of them. They can also refurbish and repurpose furs, so we are turning our coat into multiple scarves, hats, gloves etc. they have such good prices here too, great place to get a fur coat or piece for under $1k easily.

I brought a fur coat to Suphi that I had thrifted, unsure if it was past its prime. Suphi let me…read moreknow that he could try to fix it, but it was too old, and I would just be wasting my money. I asked him if there was any way I could try to salvage it myself, as I didn't want to toss it, and he spent some time walking me through things I could try. Suphi also explained-- and showed me on one of his coats-- why it was too old to fix, as well as what I should look for in the future. While I didn't actually buy anything from Suphi, I appreciated that he could have taken my money, but didn't. I told him I'd be back when I found my next fur, and also told him what I was looking for in case he came across it first! Thanks Suphi!

TLDR: with Michael as my point of contact, between April and August 2022, I was unable to get 2…read morecustom shirts ($95 each), and 1 vest ($155) Timeline / series of events: - April: went in, got fitted for 2 custom dress shirts, paid upfront, and was told it would take about 5 weeks. Plan was for 1st shirt to come, confirm my size and fit, and then they'd make 2nd shirt. - May: email from Michael that they had issues w/ their Shanghai team (that's where the clothes are made) - clothing production delayed until mid-June (estimated). - Some other time in May '22: without my knowledge, my wife added a vest to my order as a surprise. - Late June: 1st shirt arrives, and vest came separately (in error - was supposed to come after confirming my fit). Both items were incredibly small/tight - like spandex. And I'm a slim guy. Michael says they'll redo the shirt from scratch, but that I need to bring in the vest so they can alter in Boston. Here's where things fall apart in July and August: - My wife works in walking distance to their Boston location (the only one left), so planned to drop off the vest herself, instead of going through the mail. - Vest return attempt #1: Michael said she could drop off, "any time after 11am". She goes there at 1pm - no one was there. Michael said, "sorry about that, it's just me today and I was out at our tailor's". IMO, if you tell someone to come in any time after 11am, and you end up leaving, you should let them know. It was a careless mistake, but I let it go. - In parallel, the "1st shirt" arrives for the 2nd time: wrong style (french instead of placket) and again, way too tight. I'm slim, but this shirt makes my stomach look chubby. Michael asks over email if it's supposed to be a dress shirt or casual shirt (regarding tucking-in). Great question... that should have been asked in April. Lucky for him, I'm an educated buyer, so I did intend to buy a custom dress shirt (like the one they are attempting to make). - Vest return attempt #2: I'm losing trust in Michael at this point, so I asked specifically what days and times he will be there the next week, and for a phone number to call in advance to make sure someone is in fact there. He assured me that people would be there until 5:45pm. I called several times at 5pm so my wife could get there before 5:45pm - no one answered the number he gave me. - Vest return attempt #3: Michael emailed: "with enough advanced notice... we'll be good!" and "5pm is a safe bet on Monday". So on that Monday, I emailed at 1:42pm asking if my wife could come in at 3:30pm-ish and called several times again - no response/answer. So, she went there at 5pm (the "safe bet") and again, no one was there (another customer was trying to return something, too). - Note: over several days and several phone calls, no one answered the phone # that Michael gave me. - Vest return attempt #4: By this point, I canceled both shirts - I thought they were not worth the time and effort. I planned one more attempt on the vest (only because my wife got it for me as a gift - so wanted to appreciate it). I emailed Michael: "How about Wed 8/10 or Thu 8/11 at 9am?" He replied: "I'll be here every day at 5:00, Wednesday and Thursday both days until at least 6:00!" - I gave up. It was clear he was incapable of scheduling a simple drop off. I call the phone number 3-4 times in a row, Michael finally picks up. He said if I gave him a specific day and time, he could make it work - I explained I just tried that via email - the "Wed 8/10 or Thu 8/11 at 9am" ask - and he responded with unrelated days and times. Michael agreed to refund me for the two shirts, and refund my wife for the vest before he hung up on me. - Since he hung up, I did confirm refund via email - he confirmed quickly. - I will never go to Blank Label again. - Outside of getting the clothes to fit - the style was OK and quality was below average. - My suggestions: buy from Suitsupply (custom), Club Monaco, Bonobos, Ralph Lauren, Brooks Brothers, etc. - certainly not Blank Label. - Prediction: Blank Label will be out of business by the end of 2023.

I ordered a tux from Blank Label in Boston that was supposed to arrive about 1.5 months before my…read morewedding. Around the time that my tux was supposed to arrive, they sent me an email saying that the order would be delayed by over a month -- potentially not arriving in time for my wedding. When I tried to follow up with additional questions, they were unresponsive, and it was impossible to reach them over the phone (despite many calls). I will not be using them again, and wouldn't recommend them to anyone else.

I was really hoping for a warm and supportive experience at Anthropologie Weddings in Chestnut…read moreHill, especially since I already feel anxious about shopping. Unfortunately, it felt more rushed than I expected. I didn't feel very heard during the appointment, and the overall tone came across as a bit judgmental rather than empathetic. Wedding dress shopping is such a personal experience, and I was hoping for more guidance and reassurance. That said, if you know exactly what you're looking for, they do have a decent amount of options. For someone who doesn't love shopping, though, it ended up feeling more stressful than special.

My daughter made an appointment for when she was visiting this coast, and as required selected…read moreseveral dresses in advance to have waiting for her to try on during our visit. Despite nearly three weeks advance time, she was notified two days before the appointment that several of her selections weren't available. For this, and for having only a small part of the online options actually in the store, I'm deducting one star. Aside from that, our experience here was great! Her bridal consultant (Ashley?) walked her through the racks pulling out dresses she thought might work, and listening closely to my daughter's likes and dislikes. She did focus mainly on "bridal" options, but my daughter also picked out a few from the less formal "reception" collection that were viable choices. We liked the wide price ranges to pick from to try on, but we're a bit disappointed that there were more polyester and fewer silk dresses in the mix. We (me, mother of the bride and the maid of honor/sister of the bride) appreciated the offer of prosecco at 10:30am! It was so fun watching the consultant cinch and pin the dresses to give us all a sense of how each dress would look. And of course to begin to imagine our baby in any one of these! After the hour & a half appointment, the bride got only a little pressure to buy, and left with a card listing the 2 dresses she really liked and was still considering. Since the wedding shop is housed within a "regular" Anthropologie, on the way out my elder daughter and I stopped to try on options for us - and we each bought the dress we'll be wearing on the big day! What a fun first wedding dress shopping experience!

This was my first time indulging in a custom suit and I could not have asked for a better…read moreexperience!! I worked closely with Paul and Mary who helped me with my initial fitting and measurements. They were very friendly, personable and extremely professional. I opted for the 4 weeks expedited option (an extra $100 to have it in 4 weeks instead of 6 weeks) as I had a tight deadline for upcoming interviews. Although the suit arrived in 4.5 weeks, they both were very responsive via email and had discussed with their tailor to arrange for immediate adjustments if it needed that. However, the suit fit perfectly and didn't need any adjustments! They were both genuinely excited for my upcoming interviews with my new suit. Thank you guys!!

Julian is great but dealing with customer service or corporate is horrendous. Was promised one…read morething on the phone regarding a mistake on their end only for them to go back on their word when it came to execute.

Returned a dress the other day, never worn, had all of the tags, original receipt and the card used…read moreto purchase it. I never received a refund. 36$ down the drain

Horrible customer service. So many things. I Just wanted to give a shout out to the two lazy shop…read moregirls on Saturday, July 13, 2024, at 3:00 PM at the Braintree Mall location in MA. When I first entered the store, I said hello to the first girl. No response. Not even a smile. My daughter showed the other girl a pic of a dress on her phone and asked if they had any in stock. Exact words, "if we do, it's on that wall." pointing toward the back. Next, when I found a similar dress, we needed help getting it because it was high on the wall. She immediately came over and demanded I not pull on the dress because I was going to tangle them. I am in my 50s and never been spoken to like this from a young girl. I was barely holding it out...just enough so she could see the size we wanted. I responded by saying Yes M'am! and proceeded to tell her she needed to work on her customer service skills. We left after that. Windsor, be careful who you hire. No one wants to deal with sourpuss attitudes.