I had a heel break off of my ballroom dance shoe at my lesson on the same day of a dance…read morecompetition in Boston. The owner not only fixed it, but recognized and showed me that my other heel was nearly about to break off. He fixed both shoes right away and saved me the agony of wearing shoes that haven't been broken in yet (and I know all the dancers understand that potential pain)! Thank you so much for your professionalism, talent and quick service!

Hands down the most frustrating and unreliable customer service experience I've ever had. I made a…read more30-minute trip on a Thursday afternoon during normal hours, only to find the door locked and a vague note about reopening at 8 PM or 8 AM the next day. I came back Saturday morning during their posted regular hours, and they were closed AGAIN. Extremely unprofessional and a total waste of time. Avoid this place.

I have purchased nearly every piece of Briggs and Riley luggage from Carol and Michael. From the XL…read moreand Large baseline in plum and navy blue to the carryons for my husband and I as well as the toiletry bag, garment bag and backpack. I have the older version computer bag on wheels that had a mouse chew through it for one of my snacks and it was repaired flawlessly and for free due to the lifetime repair warranty. I love this store for the variety of fun travel gadgets and the lovable owners with whom we always enjoy a hearty laugh. Quality over quantity! Invest in excellent luggage and you can't go wrong! I tried to also choose service and value, but the app wouldn't let me. When I typed service, it chose the word.

I have been looking for a Briggs and Riley bag for quite a while. The women there were wonderful,…read morethey guided me through which one to buy, and also monogramed it! They are very knowledgeable, and pointed out that it has a lifetime guarantee and that they fix them right there if there is a problem! That did it for me, and I am very happy with my purchase!

Talented guy. Fixed some unique boots that were coming apart and also fixed some leather pants that…read morestitching can undone. Super fair pricing and quick service! Will definitely be coming back! Apparently he does way more than just shoes and leather too!

Fast, fair service, and excellent know-how. Fixed a patch on my black leather jacket where the…read morecolor had worn off. Looks beautiful now!

I took my leather jacket in, and they restored it in about a minute without charging us a thing…read more The craftsmanship and service are top-notch, and the owners are genuinely kind, wonderful people. Highly recommend!

I had an unfortunate experience with my local cobbler who ruined my favorite pair of heeled booties…read moreto the point they were unwearable. When I went to this shop however, the man that owned it was friendly and told me how he is a third generation cobbler and how it would be a simple fix. It was only $5 more than the other cobbler charged me and he completely fixed the original issue as well as the damage the other person had done. He also has a very cool story if you bring in tall heels that let me know right away that it would be good quality that I can't say here to protect privacy online. Could not have had a better experience here!

No credit cards accepted at this time…read more He does awesome and timely work, for reasonable prices. Biggest downside is he doesn't take cards and you can't find a telephone number for it. The location doesn't have a lot of parking available -- your best bet is before 11 in the morning.

The best! I have been going here for many years. The best for shoe repairs, zippers, and or if…read moreyou need a belt

I almost always find some amazing gems here for both mens and women's vintage. Love their…read moreaccessories selection; I find quality vintage pieces at a reasonable price. Love the gold tone belt I picked up last time! The selection is always fresh, and things are always changing. This shop is more curated than other places that I shop for vintage, and for that I'm grateful. There's always something cute or dapper, but as with any good hunt, you must have patience to look.

Was closed indefinitely.I wish it would have been open because it looked very cute inside. Just be…read moreaware.

I am so torn. I like Rimowa luggage. If the place is open, the staff is usually nice. Store hours…read morethough are a best case scenarios guess and not true opening hours. On Friday, July 5th 5:45 I encountered a locked door (well inside the regular opening hours). This was the third time in a year that I went to Harvard Square in vain. Occasionally I need repairs. Leather World seems to be the only Rimowa option around Boston. A half dozen repairs were done okay, but not always on the first try. Often they leave glue residues inside and never make an effort to remove dents. I had repairs done in Frankfurt at the the airport and in Beijing with much better results.

This store has beautiful, high-quality luggage that I dream of being able to afford…read more Until then, it has plenty else that is useful: every kind of travel adapter you could possibly need for traveling to any country in world. Savvy-traveler items like a money belt; a clothesline for stringing up in your hotel room so you don't have to bring so damn many clothes or overpay for hotel laundry service; the world's best-engineered travel toiletry bottles (won't break or ooze open in your suitcase; you'll never need to buy another set after buying these). The staff is friendly and knowledgeable. The last time I was there, a salesperson talked me out of buying a voltage converter so I could be prepared for every possible scenario on an upcoming trip, and told me that almost all electronics made within the last 5 years have built-in converters. Talking me out of buying things I don't need--now that's a store I'll go back to.

Down street where we reside (across from Tavern in the Square and a few steps from the Brighton…read moreMusic Hall and Blanchard's), I needed an adjustment on a belt (basically shortened since it wrapped around my waist twice) gifted from our client in Australia. Came in the mid-afternoon (not that great that I disturbed their lunchtime and offered to return a different time but they were ready to work) and even though I told them were it would need to be cut to make the belt fit, they knew from experience where to cut to make the belt still visually appealing. After cutting, they sanded and buffed out one end, I tried it on at the spot and it was a perfect fit. Lasted probably no more than 10 minutes (likely less) and I was fully satisfied. Cost was (if my tired brain can resurrect the memory) probably $20-25, and I'd say it's worth it and if you're looking for a quick turnaround and great service. Oftentimes, those two qualities don't typically pair up. Come here for great service, that's all there is to it!

Steve has fixed my handbag zipper in minutes, very great service!…read moreHe's fixed shoes for me in the past too! And he has keys no one else seems to carry around the Boston area!! Thanks very much!!

How lucky are we to have this fabulous family owned business near our home!…read moreOur first project with them was to recover all our dining room chairs. We brought photos of the room, the rug, etc...and they were so helpful in choosing a fabric that brightened up the room! Our second recent project was an 1800's Victorian Corner Chair that was in the attic for years. I emailed Barry photos and he emailed right back with suggestions (to not refinish the wood as to keep the original patina) and a quote. We brought in the chair and Toni brought out various samples to choose from. The orignial silk was a teal/blue and she assisted us in finding a beautiful fabric. The chair was polished and looks just gorgeous. This family has the knowledge, the eye and the professionalism you need! And they are very responsive and super friendly. Before and after photos of both projects are below. BTW the photos don't do them justice. We are anticipating another project...soon! Thank you to Barry, Toni and the entire family!

I am so happy that I found this wonderful store. I had a wing back chair and a loveseat…read morereupholstered and I just love them. Toni was extremely helpful and professional. They had so many wonderful choices and I picked the exact ones I wanted to go with my oriental rug. The pick up and delivery was right on time. Don't waste your time trying to get a number of estimates. Just make The Custom Shop your first and last stop.

I have always liked hats, but it is impossible to find a store that sells men's hats that are not…read morebaseball caps or kangols . This store has an enormous selection of hats for men and women. They have Panama hats and fedora's and bowler to top hats. They also have a great selection for women. The people are wonderful. They take hats very seriously but in a very fun way. I was looking at a Panama and Jessen suggested a hat that was sturdier and it was a lot less money. He measured my head and they have this machine that helps to mold the hat to your head. The energy is great. A young mom went into the store with her 4 year old daughter they let her try on hats and she walkede the floor like she was on the runway. They also sell jewelry ties and other treasures. I have never had so much fun buying clothes.

Salmagundi is, hands down, the finest hat shop I've ever set foot in -- and I say that as someone…read morewho has spent the last 40 years frequenting some of the best haberdasheries in New York City. I visited the Jamaica Plain shop today with my brother, on what happened to be the 27th anniversary of my father's passing. What could have been a heavy, emotional day was transformed into something unexpectedly meaningful, thanks in large part to the experience I had with Jessen. He spent well over an hour with me, patiently walking through countless combinations of styles, shapes, and colors -- not rushing, not upselling, just exploring what really worked. He was thoughtful, kind, and extraordinarily knowledgeable, and it was clear he genuinely enjoyed the process of helping me find the right hat. That enthusiasm was contagious; time absolutely flew by. I left with a beautiful hat and a matching scarf, each with its own story -- down to where the wool came from and how it was made. That level of care and passion isn't something you can fake. It's obvious that Jessen and Andria care deeply about their craft, their customers, and the experience they create in the shop. This was, without question, the best experience I've ever had in a hat store. The selection is fantastic, but it's the heart, expertise, and hospitality that make Salmagundi truly special. If you're anywhere near Boston and even thinking about a hat, do yourself a favor and go see Andria and Jessen. I can't recommend this place highly enough.