I am so torn. I like Rimowa luggage. If the place is open, the staff is usually nice. Store hours though are a best case scenarios guess and not true opening hours. On Friday, July 5th 5:45 I encountered a locked door (well inside the regular opening hours). This was the third time in a year that I went to Harvard Square in vain. Occasionally I need repairs. Leather World seems to be the only Rimowa option around Boston. A half dozen repairs were done okay, but not always on the first try. Often they leave glue residues inside and never make an effort to remove dents. I had repairs done in Frankfurt at the the airport and in Beijing with much better results. read more

This store has beautiful, high-quality luggage that I dream of being able to afford. Until then, it has plenty else that is useful: every kind of travel adapter you could possibly need for traveling to any country in world. Savvy-traveler items like a money belt; a clothesline for stringing up in your hotel room so you don't have to bring so damn many clothes or overpay for hotel laundry service; the world's best-engineered travel toiletry bottles (won't break or ooze open in your suitcase; you'll never need to buy another set after buying these). The staff is friendly and knowledgeable. The last time I was there, a salesperson talked me out of buying a voltage converter so I could be prepared for every possible scenario on an upcoming trip, and told me that almost all electronics made within the last 5 years have built-in converters. Talking me out of buying things I don't need--now that's a store I'll go back to. read more

If you know the exact brand and style then this is the place for you. I came here to buy a carry on bag but wasn't sure what my options were. When the staff person got off his personal phone call, he laughed at my budget and made no further attempts to actually help me. read more

midway between baggage claim and the silver line bus, the wheel on my suitcase decided to kick it. After dragging it home, I weighed my options: should I buy a new suitcase (wow, they are expensive) or should I attempt to fix it (ummm, how does one do that?) Enter leather world! I gave them a call and they quoted my $40-$50 and two weeks time. Ouch. But still better than shelling out for a new bag. So off I went, lugging my bag like it was 1985. After 3 days, I received a call from them saying that my bag was fixed--huzzah! I hauled it back to discover that they had fixed it for $28--yay!! Good as new, thanks leather world! read more

They have everything you would need for travel! From suite cases to wallets. Very friendly staff and curious service. Located right in Harvard square! read more

I don't have any experience with the quality of service provided by leather world; however, I just called to casually inquire about the services provided (as I was referred to them directly by an airline representative when my bag was damaged in flight) and the employee who answered was incredibly rude and unhelpful. For no reason. Won't try it in the future on principle alone. read more

Need a gift for that persnickety person? Go to leather world! They don't just sell leather. They sell the largest supply of Vera Bradley accoutrements, bags, accessories, etc. that I've ever seen! What, do they chain Vera to the back of the store and force her to make her indulgent bags? I love em! The prices are the same as most stores that sell luggage. But, they do gift wrap your items and are really nice. The store is small, but filled with all things travel related. Swing by the next time you are in the Square! read more

I love this store.. i have shopped here a few different times and they always help me find the perfect gift for my hard to buy for family and in-laws. Just before leaving for a christmas trip to my family on the west coast I went in to Leather World (on a very busy Dec.23rd), and they helped me pick out 3 really nice gifts to bring with me. They were very helpful, and even though the place was packed, they offfered to BOTH monogram the leather toiletry kit and wrap it! They do have a few different people working here, some more helpful than others..but the gentleman usually there (i assume he's the store manager) is very nice and knows just about everything about luggage and travel, as is the older gentleman i have dealt with before. I'd recommend this place to anyone, and will continue to shop here. I find they are helpful, have a great selection and the best prices i have seen. One last thing. My first purchase here, about a year ago was a Swiss Army 27" Suitcase. I mentioned that it was a few dollars cheaper at a local Department store having a sale, and once they confirmed the sale with a quick phone call they not only matched the Department store price, but they gave me an extra 10% off ! read more

I was really excited to go and see this store. But it was closed. I thought I misread the store hours online - nope, weekdays they should be open till 6:30 pm. There I was, Wednesday at 5:45 - and it was closed. The sales person in the paper store across Leather World said that they often close early. read more

I came here looking for an entry-level piece of carry-on luggage. I was the only person in the store, but the clerk was very unhelpful; when I asked for his recommendation, he just gestured towards to back of the store where there were cheaper single items. While I was taking my time measuring one case (to check if it would be suitable for some of the more finicky budget international airlines) he interrupted, saying that it is a carry-on - it should be fine, (even though it wouldn't have been for an airline I have used before). This is probably a fine store for those who have money to spend or are looking to buy entire sets. But if you're a student, I would not waste your time here; I found the exact same suitcase at TJ Maxx for $40 cheaper, and the staff was more helpful. read more

Every time I have needed something travel-related, I go to Leather World. I have never purchased luggage from them, but pretty much everything else. Every time I have gone in, I have found myself having some kind of interesting conversation about traveling, with the staff. Niche stores like this are a dying entity, especially in Harvard Square, and it's nice to know that these guys are still around after all these years. Always a pleasant experience. read more

Rude, haughty staff and ridiculously overpriced luggage. Went in to look for carry-on luggage, and was treated as though I was beneath contempt. On top of that, the employee didn't answer specific questions I had, and then went off to text on his phone. Finally, the prices are ridiculously high - I found the exact same model later online for less than half the price. read more

Terrible, terrible, terrible. Brought in a Briggs and Riley upright for repair and took over 90 days and multiple phone calls to figure out that it was not able to be fixed. Terrible customer service, avoid this place as they are not interested in helping their customer once they have sold you expensive luggage. read more

These people just ripped me off for $55 to repair the handle on two pieces of Samsonite luggage. They claim to have submitted the warranty form to Samsonite which came back rejected. Leather World knew we needed the luggage fixed the same week because we were traveling the following week. They took advantage of our situation. read more

I went in to get a wheel fixed on my suitcase. I was given an estimate for replacing one wheel; came in to pick it up and was told to pay double that because they had replaced two wheels. The guy said he had to so that they wear at the same time... but he could have told me that when giving me my estimate. Would not recommend. read more

Bought a Tumi roller here, had repeated problems with the pull bar. Has been in for repairs three times but it keeps breaking. Each time takes Leather World at least 3 weeks to repair. My current repair has been in for 3 weeks and when I called the women had no idea what the status was or when I would get it. read more

Don't waste your time way over priced, and unfriendly. Left a suitcase to have wheels replaced. I called and called only to find out after a month nothing had been done. As a flight attendant I need my suitcase. When I asked why they couldn't replace the wheels in a month, the employee just shook his head. Obviously he didn't care read more

I've stopped in here a few times, looking for odds and ends like business card holders, wallets, etc. I stopped in looking for an exact Hartmann luggage piece - I had the line, piece name and color I was looking for. After waiting a few minutes to talk to a salesperson, I told her what I wanted and she said she thought she knew which piece I was looking for. She offered to call the other stores to find it so I could pick it up in the Harvard Square store. She then proceeded to take five phone calls and then find a piece in the back for another customer, while another sales person stood there doing nothing with any customers. She finally took my name and number, and called two days later when the piece came in. I went down to get the piece and found that it was not the one I asked for. When I explained this to him, he told me that Hartmann stopped selling that piece. I told him I checked the Hartmann website that morning and it was still for sale online. He then told me their Newton Center store probably had the one I was looking for, but in another color. At that point, I said thanks but no thanks and vowed to myself to never return. read more