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GTS Interior Supply

5.0 (1 review)
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7 years ago

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The Hardware Store - Veggie Burger

The Hardware Store

(564 reviews)

$$

It had been a few years since we visited THS and we heard that they redid the interior and possibly…read morechanged management, so we decided to give it another chance. The cocktails all seem to be named after nautical terms, likely a nod to their island locale. I got the Buoy, which was a tequila-based cocktail with blackberry, Campari, and rosemary. It was quite refreshing. We split the smoked salmon chips and dip, because we both love smoked salmon and Old Bay. This was tasty, but I think a cream cheese dip requires a chip that's sturdier than a potato chip. I ordered the seared ahi and my spouse ordered the burger. We both enjoyed the seared ahi, though I wish it had more of the whipped tahini and harissa. We agreed that the burger was solid, but not the best restaurant burger we've had. We finished with the key lime pie and pot de crème. Recommend both (though maybe avoid the pot de crème if you don't like coffee)!

I rarely leave negative reviews, but my experience at the Hardware Store on Vashon Island was…read moreextremely disappointing. From the moment we walked in (party of 4) on 6/14 Sunday at noon, there were one male and one female hosts.  The male host was friendly, greeted us with warm smiles. On the other hand, the blonde female host gave us dirty looks, not saying a word and acting as if she wanted us to leave.  She even turned her back on us while we were trying to ask her questions about menu.  A restaurant's hospitality starts at the front door, and unfortunately this experience left a very negative impression before we were even seated. At that, the experience there was ruined from the moment we came in because of this one female host and the whole experience was a total disaster. The fact she was an employee there says a lot of this restaurant. DO BETTER, THAT HOST AND THE RESTAURANT MANAGEMENT. TRAIN YOUR EMPLOYEES AND HIRE THE RIGHT PEOPLE!

Lowe's Home Improvement

Lowe's Home Improvement

(101 reviews)

$$

In this world today, we need to start growing, and when I say growing, I mean plants, flowers,…read morefood, herbs, and more. Lowe's not only has soil for planting. They also have much more. They have everything you need in your home. This is a wonderful Lowe's. It was clean. The employees were super sweet and the plants looked healthy and fresh. I would return there over and over again for a great value and a great place to go.

After over a week of dealing with this order, my biggest takeaway is that poor communication and…read morelack of follow-through appear to be part of the culture at the Kent Lowe's store #2561 The delivery delay was frustrating, but delays happen. What should never happen is changing a customer's delivery date without notification, failing to return calls, repeatedly promising updates that never come, and forcing customers to spend hours chasing information about their own order. What concerned me most was the lack of leadership accountability. When issues escalated, there was little evidence that management was actively engaged in resolving the problem. Calls were not returned, messages went unanswered, and even after submitting detailed complaints to Store Manager Jason and Customer Care, I received no response. Leadership sets the standard for customer service. When managers fail to communicate, fail to follow through, and fail to respond to customer concerns, that behavior eventually becomes the culture of the organization. Based on my experience, that is exactly what appears to have happened here. The only reason this review is not even lower is because Kaylah and Eric stepped up, took ownership of the situation, and ultimately resolved the problem. They demonstrated the professionalism, urgency, and customer focus that I wish I had experienced from the beginning. Customers can forgive mistakes. What is much harder to forgive is a complete lack of communication, accountability, and respect for their time. Unfortunately, this experience left me with little confidence in the leadership and customer service culture at the Kent Lowe's store.

Lowe's Home Improvement - Poinsettia

Lowe's Home Improvement

(149 reviews)

$$

The pricing at Lowe's confuses me. Under 150 dollars for a giant tarp on posts to go over your BBQ…read more*a nice one*. 30 dollars for a throw pillow on clearance. They have recently renovated this location, I believe, or at least moved things around and refreshed the look a bit. It's a good change. I enjoyed the new feel to it. I was disappointed that the garden center's outside doors were locked. But plants were lined up outside. Don't really get that either. So I walked back and forth from the cashier/exit doors, with the approval of a very nice Lowe's lady, and got what I wanted then brought it back inside and checked out.

Bought a bottle of Slime sealant to fix leaky tire on a hand truck. I ordered online and picked it…read moreup. Seemed painless. However when I got to the location where the hand truck was in the city, realized the small stretch of hose you need was missing from the side of the bottle and the bottle was unsealed. Someone already tried to use this and also found hose was missing. I had to go back to Tukwila, and the Asian lady at customer service with black and gray hair ARGUED with me and said it doesn't come with a hose. She was extremely rude and combative. I told her the instructions on the bottle explicitly stated that there is a hose and you can clearly see the indent area on the bottle where the hose is supposed to be. She only reluctantly gave me a refund. And I'm sure just put it back on the shelf so someone else can buy it and get screwed. This lady shouldn't ever have a job involving customer service. She acted like it was her job to insult and drive away customers. If that's the case, good job. Even though I live a block from this store, I'll get what I need from Target, Home Depot or Amazon. If there's a hell, I'm sure there's a Lowe's there just to make eternal damnation even more painful.

GTS Interior Supply - buildingsupplies - Updated June 2026

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