Where this is located is so convenient to get in and out of with multiple entrances/exits. It's a classic Home Depot with all the things you can think of. The staff were friendly. read more

It's your local chain hardware store and it's okay. Super basic hardware store that should have what you need as long as you have a fairly standard project. If you need some advice on what to do, this is not the store for you. There are 2 other hardware stores in the general area that have very knowledgeable employees that can help you. If you need a funky piece, this is not the store for you. There are 2 other hardware stores in the general area that have varying degrees of weird little pieces that are going to be the better choice depending on your specific project. This is the closest hardware store for me and that's why I come here for basic needs. Don't know where the item is? Use their website and make sure you select this store. It's not perfect, but it'll help you get to the general section of where you need to be. Self checkout machine is responsive and easy to use. Pretty good place to go if you're looking to get in and out. read more

Don't waste your time. I made a truck reservation weeks in advance, showed up at 7am as scheduled, only to be told, "I can't find the keys, they might be in a drawer. There's nothing I can do." No attempt to help, no offer to check other trucks, no suggestion for alternate locations. Just a shrug. The people in line behind me had the exact same reservation, and she gave them the truck. No explanation. Just blatant disregard. From the moment she pulled up my reservation, her tone was hostile, like she was ready for an argument. Every word came out like I was being scolded just for showing up. Truly bizarre experience. I should've known better than to expect even basic competence or courtesy from Home Depot. read more

This place is constantly off on their inventory and the returns line is always out the door. If it wasn't so close to my house I'd just go to Tukwila which is run 300x better. read more

Customer service is average. Made several special orders, and a few have been wrong. They are good at fixing them...most of the time. For the most part you've been to one home depot you've been to them all. read more

I would have given five stars or even more if that was an option; however, in customer service they have a representative by the name of Wi. Out of all of the staff members in Customer Service, I try to avoid her from helping me. I dread having to use her because there's no one else available. I would usually have someone go before me to avoid her. She's not a good listener. You have to repeat things to her multiple times because it's like she doesn't get it but she talks to you are intelligent. She's very unprofessional and her demeanor is very childish; she has a caddy, arrogant demeanor about herself. I was trying to get a minor issue resolved, and she made it into a bigger issue because she wasn't listening; she kept relaying the wrong information of what I needed out, which was very simple; and, because of her attitude. Beyond pissed me off when she was whispering to other staff members to get them involved in her unprofessional drama, and it was obvious that she was throwing me under the bus which again was beyond childish & unprofessional! Thank goodness there was a very kind and helpful floor Supervisor there to intervene since the Store Manager wasn't readily available. They did a phenomenal job helping me and smoothing things over. But again, Wi made it a very bad situation for me, and it did not have to be. So because of her bad customer service; childish attitude and talking about me to other employees, I did call customer service to file a formal complaint versus contacting Better Business Bureau and the Attorney General. I do hope from an HR perspective that her behavior towards me was addressed & corrected! read more

I placed an order for over $3,000 dollars worth of bathroom items, (vanity, tub, tub surround walls. I was told the order would arrive by 15 march2023. I can understand a few days late, but after talking with customer service on the app on the 20th, no one knew when my order would arrive. I received a $150 credit towards my order, that was a thank you moment. The next day, When I finally picked up my order on the 24th, I got it home only to find out it was the wrong tub they sent me with. I double check my order, yes I ordered the correct one. They send the wrong one. I wanted to send it back but the manager told me I would have to pay to rent another truck to take it back to the store. I also had to pay my plumber for his time while I tried to resolve this. Long story short, Im stuck with the tub, because management had no idea how to resolve this or when it would be. Thanks HD. read more

The Home Depot - How I feel everytime I go into this store. Only use it because its the closest - Hardware Stores Near Me - Kent, Washington

HomeDepot will be homedepot most of the time there workers are hiding somewhere I almost have to hunt them down just to get help.please do better homedepot read more

One star is way too generous for the horrendous curbside pickup experience I had at the Home Depot in Kent, WA. I am beyond frustrated and angry with the sheer incompetence and lack of empathy displayed by the staff. First of all, the two associates who were supposed to bring out my order didn't even bother to bring everything I ordered. They were missing 300lb of gravel! When I brought the missing items to their attention by showing the receipt on my phone, their response was, "You're going to have to come inside, I can't read that out here." Unbelievably, they literally started running back into the store. When I finally caught up with them, they were over at a computer terminal laughing at something. I'm glad the situation was amusing to them. They acknowledged the missing gravel and told us, "We'll bring it out here." The nerve! My wife and I were expected to carry out the 300lb of gravel they neglected to include in our order. When they came back, they brought bags of SAND instead of gravel! My wife had to clarify that we ordered gravel, not sand. A colleague eventually intervened, and one of the original associates admitted she couldn't find the gravel and was going to substitute it with sand without telling us. Were they planning to "forget" the gravel and hope we wouldn't notice until we got home? After another agonizing 10 minutes, they finally brought out the gravel. They didn't even have the decency to close our car door and just stormed away. To top it off, they brought a security guard who waited with them, which was incredibly insulting. I called the store to speak with the manager on duty, but he couldn't have sounded more disinterested. Not once did he apologize or show any intention of addressing the situation. The entire experience was infuriating and careless. Not a single person ever apologized for this disaster of a curbside pickup experience. I strongly urge everyone to avoid this Home Depot location in Kent, WA. Their incompetence and lack of concern for customers is inexcusable. read more

I actually just want to applaud the employees at home depot. I was working a full day Tuesday and we had to get the job done so I worked clean through Tuesday night and Wednesday morning without sleep and when I pulled into Home Depot into the pros parking lot I just close my eyes for a second next thing I knew I was getting woken up by somebody tapping on my window. I just want to thank the employees that didn't think the best action was to run in and call the police. That's all I wanted to deal with waking up is the police. I've worked long hours like this before and fell asleep in parking lots before and have been woken up by the police banging on my window and then they'd pull you out of the car and ask you a bunch of questions it's just freaking nightmare just cuz people want to watch some drama even though there is no drama it's just cops talking to a guy but any reason to call the police some people will be stupid like that but thank you Home Depot for actually taking the time and knocking on my window and waking me up to see if I was okay I wish I could remember the lady's name that did but it was a combined effort of Awesomeness I appreciate you guys read more

What a waste of valuable time. They keep everything behind bars and locked cages. Okay, I get that, but then why not give all the employees access to said cages? I waited over 15 mins to be helped in garden. I just wanted to buy a chainsaw. I was told by two different employees that they would "get someone who has access to help" and that help never arrived. So I went online and bought one from a competitor, while standing there waiting. Then I left, and no one said a word. It'll be here in two days. Took me 5 minutes to buy it. So if you want to know why online is destroying brick and mortar business, look no further than this Home Depot. Needless to say, I value my time more than Home Depot does, so I will not be returning. All they had to do was sell me a chainsaw. So simple, and they still blew it. Hard. read more

Came here for curbside pickup and it was a literal nightmare. When you spend your hard earned money on something and get it curb side, it should be like new. Spent over $300 on a BBQ and they brought out one that was fully assembled, full of rust, dented, with rust and dirt on the inside. It took over an hour for the issue to be fixed and the only way to fix it was to come inside. Huge line to get inside that wraps around itself so social distancing is not happening if you want to get into the store. When I asked customer service about it and said that I was expensive why are we receiving a damaged display instead of a new one in a box they said they do it for convenience. It's not convenient if you drive anything other than a pickup truck or rent a truck. When I asked if it's typical for customers to receive items like this I was told "unfortunately yes" and she said that they didn't do their due diligence. Not the customer service's fault but management's fault. It shouldn't have been allowed to be brought out, if staff sees this and thinks it's okay than it is a reflection on management. If you do curbside pickup and there is an issue that can only be resolved by coming in the store, that puts your employees at unnecessary risk. First and only time shopping there. read more

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I placed order for a new American Standard Cadet 3 FlowWise Toilet and then tried to book the Installation Services. I was told they DON'T have Installation services available in Kent, WA area. So I Cancelled the order. The Home Depot website is misleading regarding offering product Installation Services. read more

Every time I come to this HD, I encounter rude and completely unhelpful staff. Every single time. I live 1/4 of a mile away and would rather drive to Tacoma than come into this Home Depot location. Tonight's experience was like the 8-10 others I have had. I came in, asked for assistance from someone in an aisle and he looked at me blankly then agreed to call someone. 10 minutes later, I was still standing there waiting for someone to show up. I went to the front desk and ask for assistance again. The ladies at the counter are always helpful and say they will send someone back... unfortunately another 5-7 minutes pass with no one in sight. Then I go to two employees that are chatting and ask if I can get help (one of these employees was the original man I asked). The original requested says something that I could not completely hear and they both laugh. When I state my request again (asking for help choosing the correct size wood as I could not find the right size in the store)- the older man says "I have 40 pallets I have to load on a guys truck, what do you expect me to do?" and he turns around and walks away... I expected some sort of customer service, not a rude arrogant jerk who should not be working in a customer oriented environment. Shame on you Home Depot. This should not be what I experience when asking for someone in the store to help me find something. The mans name was Denny. read more

If the " free " install and furniture moving is swaying your vote to buy carpet from here...don't let it. First they come measure and make notes about what items they won't move or will charge you for. They never say anything about these items until after you have paid and scheduled. Then comes a call to " review your contract" you either agree to move these items yourself or pay extra. Fast forward to your install 2 months later. There's a hole in the carpeting, your closet door is broken, one closet can't open because there's a broken baseboard behind it , and the contractor left debris all over your house and outside . Oh and a 4 hour Job took 6 because one of the men left for over an hour leaving one alone. read more

The Home Depot - Baseboard not attached back - Hardware Stores Near Me - Kent, Washington

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Buyer beware! Before you purchase carpet and installation from Home Depot read this! I Purchased carpet from Home Depot which included a lifetime warranty on installation. After a few years, the carpet began to shows signs of rippling. I contacted Home Depot and they told me no problem, they will restretch the carpet for no cost because of there is a lifetime warranty on installation. After six months and dozens of phone calls to their flooring department and project coordinator they told me they could not honor the warranty because I did not have proof that the carpet had been professionally cleaned every 12 months. This was after they sent out a professional carpet installer to inspect my carpet. He immediately determined the issue with the carpet was due to improper installation and stated it was the worst he had seen. The carpet had issues even in rooms that were rarely entered. Throughout the six months which included dozens of phone calls and promises of PO's being sent to their Home Solutions department for resolution, they failed to notify me about the carpet cleaning documentation. First I heard of this is when they called two weeks ago to tell me how much it was going to cost to restretch my carpet because I didn't have receipts for carpet cleaning. They claimed they had told me this before which was not true. All along the way they had led me to believe that my carpet was going to get repaired at their expense. Lesson learned here, don't trust Home Depot if you expect good customer service and resolution of an issue. Their warranties do not state that you have to get your carpet cleaned yearly for it to be valid. They include vague language which they use to invalidate their warranties. read more

This has nothing to do with COVID, this has everything to do with the laziness and terrible customer service that so many people receive while at this specific Home Depot 26120 104th Ave SE Kent. This homedepot has the most disgusting bathrooms, terrible inventory, and worst building material quality control I have seen. After purchasing over $2500 of material for a job I have coming up, I needed help loading all the heavy materials into my truck. After asking multiple people and waiting almost an hour finally had one nice employee help me load it into the truck. Matt was his name and he is the only good thing that has happened to this forsaken place. If you have the option, go to either Lowe's across the way or just go to a different HD location. read more

I love coming to this Home Depot location. I always have a very great experience. Thank you to Josh, the manager and Ryan, the checker for all your help. You made my search and check out seamless. I was in and out in no time. An extra shout out to both for helping me when I had a sugar drop at the counter and they both ran around to bring me chips and a pop. You guys are the best! read more

Don't expect anyone to answer the phone. Don't expect curbside pickup to actually be efficient. Lazy employees. read more

To Everyone who buys stuff at the Home Depot DO NOT BUY there Protection Plan or especially Any HOMES PROJECTS because they hired POOR Contractor to do your home and when troubles comes along there Warranty Departments will waste your time, ignore your call/message and email. This is when your Attorney step in to Settle your Claims. I have my Roof done 4 years ago by there contractor. At first when the roof was complete than came the rain I have them come out to fix it's several times. Now After 4 years my roof leaks called them and they said they don't do roof anymore and tell me to find a contractor and they pay for it. Finds 8 contractors all said the same things the roof put on not in accordance house code, sealing was poor and the roof CANNOT be REPAIR. Give them all information that my roof need Replacement Not Repair. 7-8 months after my roof Claim not Settle. I'm about to file Lawsuit. Here is one picture from poor roof installation did to my roof. read more

The Home Depot - Hardware Stores Near Me - Kent, Washington

I saw an employee just playing on his phone by the window department and I asked him if he could help find window privacy film and then he just pretended like he checked on his phone for like 3 seconds then he said "we don't carry them in this store anymore" so I thanked him and walk to window shades and find them. GREAT JOB with the "You can do it. We can help." read more

This Home Depot location is hugeeee. Located in the bustling Kent area of 104th st, this Home Depot has a huge lot and huge warehouse of things to browse for your home improvement needs. Stopping here on Black Friday, I saw a few good deals ranging from $4 windshields, $10 screwdriver sets and more for the holiday season. A great place to come on Black Friday if you are looking to get an affordable gift for a new home owner or someone who just need some necessities. Garden center was a little underwhelming, there were just shelves and shelves of the same plants/ not much variety. Interested in what the garden center would be like in the warmer seasons. read more

An order that I placed in May but still has not been delivered, has an item that is reduced in price currently. I requested a price match for store credit for the difference since I haven't even received the item yet. The rep contacted a supervisor and was told no. Nothing can be done except cancel the order and re-order with the new price. This is ridiculous. Why can't at least a store credit be given for the difference of the price now especially since I have not even received the item?!? This is one way to quickly lose customers, such as myself. My order was for more than $13k and I won't be using Home Depot again for anything. There are so many other places to purchase from that are actually customer friendly stores, which Home Depot is not. The associate gave this message when I asked for the supervisor's name which made the decision. "My name is Kyle and my associate ID is KXA3052." He wouldn't provide his supervisor's name. read more

This Home Depot is one of the worst that I have been to. I ordered online and apparently the lumber department decided to offload all their scraps. I have bent boards, boards with edges missing, gouged boards and split boards. I think I have 1 four foot section of one board but I need 8' pieces. So my dilemma is whether to go through the pain and aggravation of taking them back. It is only $100 worth of wood. Is it really worth my time, frustration, and the interminable wait to get in? I think I am going to eat it. I don't need any more blood pressure problems than I have enough already. Will I shop at Home Depot again? Probably, hesitantly. Will I set foot in the Kent Home Depot again? No. Because it would be promoting a store culture and managers that have created a sloppy and inconsiderate experience. Bottom line: Home Depot in Kent, WA is the worst hardware store...take your money elsewhere. You work too hard for it than put up with this sort of garbage. read more

I had an issue with a washing machine we purchased at this Home Depot. Manager April went above & beyond to make everything right. Outstanding customer service from her, the delivery team (Angel & Jorge) & Nicole with the Home Depot Appliance Hotline. THANK YOU! read more

Employees are not very helpful. They will sell you junk and refuse to do returns. Check out takes forever-then when you want to return a tool they will go through great lengths to no return the item. It's like they hate working and it really shows. If I could give this store zero stars I would. read more

This place is a JOKE! DO NOT RENT ANY TOOLS FROM THERE YOU WILL GET RIPPED OFF. Rented a pressure washer for a whole day. Got it home, plugged it in and it worked. Then I got all the supplies I needed and changed clothes. Went to use the pressure washer and it didn't work. We tried for an hour to try and get it to work. Called the home depot and his advice was to unplug it and plug it back it...........thanks man. Still didn't work (shocker). He said we could just bring it back then. At this point we were already started in a project so we decided to bring it back later when we had time as this Home Depot is 20 mins away and we didn't want to lose any daylight. Finally finished working outside and took it back. They refused to give us a full refund because we had it for 5 hours and the max that we could have and return it to get our full refund was 4......ARE YOU SERIOUS???? So I paid for a broken pressure washer that I never used once. They wouldn't budge on their policy. We are never going there again. SO RUDE. read more

Came in today for a couple outlets and had my very bored 10 year old grandson with me. As I.was looking in the power outlet aisle, an associate came up and offered her assistance. She WAS SUPER helpful! As an afterthought, I asked if they had any kind of kits for kids to build, like wood working. I know they have cool workshops for kids the first Sat of each month. She again was amazingly helpful. She went out of her way to find out if we had missed the workshop (we did). This is where my drive to write this comes from... After that, she tracked down another associate (also female * yay woman power!!) Who sprang in to action to help. Together they rummages the kid kit area for me, which was extraordinary considering the pushing the ladder all.over, climbing up, searching through boxes etc. They found a some plane but one that was age appropriate and did its job which was to get him off the electronics for a bit. I truly regret not getting their names, but I sincerely hope a manager sees this and tracks the ladies down. I was in there about 2:30-3ish today. Having been in customer service in various roles my whole life, these women deserve recognition! Thank you oh so much. The plane turned out great! read more

Got to love Homedepot. But recently they cut back on the discounts for veteranas to $300. The warranty on their tools sucks compared to the other hardware box stores. But they almost always have what I need. read more

I have been a customer of Home Depot for over 25 years. I know where everything is located in their stores. One day an employee asked me if I needed any help finding something. I told him, "No. I could stock this store." He asked me if I wanted a job. I have enjoyed shopping there and have appreciated the discount they have been giving U.S. Veterans for decades. The other day I was shopping and had a cart full of supplies. When the clerk was ringing up my purchases at the register I asked her for my Veteran's discount and showed her my Veteran ID card which has "U.S. Veteran" on it. This is the way they have accepted my Veteran status and thus given me my 10% Veteran's discount previously. She looked completely baffled and told me that she had to get her manager. This person came over and asked me if I had the Home Depot app. She told me it is the only way to get the discount. I showed her my cell phone. It is a flip phone. She said the only way to get the Veteran discount is through the app, turned, and walked away. The clerk who rang up my supplies asked if I still wanted the items. The bill was $185. I said, "No, thank you" and walked out the door. Then I went to Lowe's and bought the same supplies and easily received my Vetran's discount without being required to use an app. It was easy. If this outcome is Home Depot's new policy and not simply ineptness and poorly trained employees they have lost a long time customer. I only my cell phone to make calls and text. I don't need a computer to carry around and don't want to spend the money on a more expensive phone. I'm an 80 year old Veteran D.I.Y. still going strong. In order to get "U.S. Veteran" on an I.D. card or driver's license it is required to bring a copy of your DD-250 (discharge paperwork) to the DMV, they verify it, and then add it to the card. While a customer may choose to use the app to receive the Veteran discount employees should also be able to look at a Veteran's state issued I.D. or driver's license notating them as a U.S. Veteran. Having customers do the work that employees used to do saves companies money at the expense of alienating customers. I would like to know if this is indeed Home Depot's new Veteran's Discount Policy. And, if so, is there a work around for those of us who do not have tech advanced app-able cell phones? If not, Home Depot is DISCRIMINATING against older, senior, poorer Veterans. This is the opposite of what offering the Veteran's discount seems intended to do. Discouraged Veteran D.I.Y. in Kent, WA read more

I am getting really frustrated with this Home Depot location. I shop here a few times a month and have found that most of the workers wandering the aisles have no idea where things are located or sometimes even what a supply I am looking for is. I recently bought drywall and the checkout clerk did not know what Sheetrock was and we had to help her charge it out. We asked for help loading the materials and waited over 45 minutes for them to come out to us, even though there was a person at our checkout line who was told to go and get the supplies. We have also had less than exceptional experiences at the rental office (aside from Vern who has been helpful and great). We started dreading having to rent tools when we saw Adam was working. He is rude and condescending and has very poor customer service. Thankfully I haven't seen him lately so I am hoping he doesn't work here anymore. read more

This place has pretty much everything you need for home improvement/yardwork/etc. It's basically the homeowner's paradise. I never come here for my own intents and purposes, I'm usually dragged by my boyfriend... The reason why I love this place? It smells like wood (I know, weird) and I LOVE IT. Reason I'm not giving it 5 stars is because it's not exactly that fun to me...... Sorry..... read more

We were in the store today as well as a week ago. First of all, there is only one guy who knows anything in the store. I know this because we were referred to him by every person in the store. Had to wait in line to talk to him. The employees who are there don't know anything, absolutely nothing. The cashiers don't use the registers, you do. They are there to tell you to use the self checkout. Today was the worst, nothing in stock, the vendors apparently order everything. It is Home Depot, diy including locating, knowledge and self check out. The employees if that is what you want to call them are ignorant of any type of information and rude! read more

This is a great Home Depot that is well stocked. If you're looking for home supply goods, this is your store (even though I happen to strongly disagree with the politics of the CEO). The weird thing about this particular location is the parking lot; they really need to repaint the lines, yikes. Also there never seem to be employees to help. Ever! But I think that's the norm for big box stores now (unfortunately). read more

It's really sad that a supervisor states that they do not price match anything. It seems like they don't care if the customers go to a different place to buy the same item. She didn't even try to see if the manager is going to price match. It feels like Home Depot is getting worst on customer service and their price is just going up. I will start to go only at LOWES. They will at least price match or would asked their manager if they could. No a good place to shop here or at least THIS STORE in Kent. read more

I can hardly stand to shop here even though I live right next to it, its that bad. NO HUMAN CASHIERS says a lot. Employees lazy and unhelpful. use real CASHIERS this place is a joke read more

They have very good items how ever some of the employees are stuck judging and racially profile some African Americans. I went and spoke with manger about her employee and the embarrassment that I felt. She then ensured me she was pulling her off the floor but then walked straight passed her and made a ugly face about me and said nothing to her I'm beyond humiliated. I want to do more I wish I could some how get to cooperate this is nasty and crazy that we still have to go through this! read more

In February 2021 they came to my Port Angeles home to renovate my cabinets for 15K. they sent the wrong size cabinet doors. It is now August 2021 and the job is not completed. I always get a recording when I call. Most of the time I do not get a return call; when I do receive a call they say they will look into it. I then don't hear from anyone and I have to call again. I will only go with local contractors or do it myself. read more

Today we had a refrigerator delivered only to find out it was too big to fit they my front door or my patio door. I was sad because I waited 2 weeks for delivery. We refused it and went back to buy a new fridge. My husband is not a patient and was getting grumpier and grumpier by the minute and may have stayed there too long for his comfort. I want to thank the ladies that helped me, especially the Salesperson IXS6206. Thank you so much for being so patient with us. I really appreciate your kindness. read more

One of the worst customer service experience I have ever encountered. It's almost like covid just made all their employees even more lazy. Let me just say I am not a handyman and all I was looking to do was mount a TV to my wall and needed 3" screws and a 2x4. The staff was so unhelpful and and rude. Clearly nobody wanted to help their customers and when I did ask for help, they make it clear that it's such an inconvenience for them. One employee even went as far as telling me that what I'm trying to do isn't going to work. And just walked away without any explanation or offering any advice. However I do want to say kudos to the Spax sales rep that was there restocking products. He was the only person that was nice enough to ask me if I needed help and he doesn't even work for Home Depot. read more