First let me say that competitor prices are better. We would have gone elsewhere had we known this ahead of time.
The customer service is just plain awful. They are the epitome of the 'friends' your parents always warned you to stay away from. Our personal experience with RENT A CENTER includes several instances where they came to our home the day our bill was due. Not only did we not even have a chance to be late, but they came pounding on our door like the FBI. No wonder they had that big ole lawsuit (google it). Next, they called the mondays before our bills were due (normally friday) and every day thereafter at exactly 8:02am and several times during the day. Again, we didn't even get a chance to be late to pay them. They were on us like flies on.. well you know. Even after I marched my pregnant (at the time) self down there to let them know I was on bedrest and the last thing I want to do is jump up and run to the phone to pay them 5 days early at the crack of dawn. I asked if they could call only after 2pm. They agreed, noted my account, paid, and the very next morning guess who's phone was ringing? Now you've really got to be on something strong to call somebody at 8am on a saturday morning. That's just all around wrong. To this day they still come to our house the day payments are due.
We only went here because we needed furniture STAT after just moving from out of state, but now, we'd really rather just sit on the floor. Heck, I'd even milk-crate it. But while we're talking about the furniture itself - both the sofa and loveseat sag in the middle and when you sit down it feels like you're falling to the floor. The pull out has the most awful mattress. You can feel the metal supports right through the mattress and it squeaks with every turn.
All in all, you could really afford to skip this adventure. They even went as far to call our references asking if they knew where we were - not verifying anything. A shame this company is. read more