I have shopped here and had repairs and cleaning done on my jewelry. I have been with this store…read morefor more than 20 years. The Staff has changed a bit, however, the courtesy and service is still high quality

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

Loves these guys! Everyone that works here is super friendly and honest. I consigned an engagement…read morering with them a couple years back and just got my watch battery replaced here too. Way cheaper than I thought it was going to be and they're always fast! 10/10

Have been in twice and they are friendly and helpful. Suggested when a coupon might be in the paper…read moreto get a discount on some expensive work I needed done and added a watch link for free when the watch wasn't purchased there.

There was a mix up with my ticket. Long story short, they…read morewent above and beyond to make it right by replacing my item with something that made me more than happy. They by no means had to do anything at all; could have said it was my fault and my problem, but they took care of me. That stands out in this day and age. Big shout out to Bart, and Juan for hooking me up. Appreciate you guys big time! I will definitely be directing my business, and recommendations towards Elite Pawn from now on. With respect, Jonathan Rosebrock

Horrible service. Don't recommend coming here for anything. Horrible quality and rude employees.read more

Great shop with lots of selection! Great service with very fair prices whether you are buying or…read moreselling.

When you do research and have a good idea what you have and take it down. It would be nice to get…read morean explanation of what they are offering you. Maybe explain the current rates and what % you are offering. Not make sharp comments and try to make you feel dumb because you don't know there terminology. Jewelry I wouldn't bother. He literally took a 3-5k ring through it on the scale and said 200-250. Without looking at it closely. Not the first time from what I read. Gave me some spiel about how jewelry is not a good investment., saying you don't resell the rings, but you got cases of rings for reselling. I didn't even get into the real stuff I wanted to sell cause I had a bad taste in my mouth. Left with a little bit of cash and a few less items. Ps after they read the review they decided to text me to come get my stuff and bring the cash back if I'm so unhappy. This was my honest experience with them. So who texts customers after they leave? Really Who does that?

We love this place. It has been a lot of years since we were there after multiple visits. We moved…read moreout of state but, this place was fabulous for our purchases. Marty and Babette Koetje

Somewhat decent selection of coins, I have been here plenty of times long time ago when I lived in…read moreFederal Way, and nothing seems to have changed here- you still have to ring a bell to get in, the prices are so so, didnt find anything this time- they also have a nice selection of jewelry if thats what your looking. I doubt I will be back much though, prefer coin shows or that place in Tacoma.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Everyone here is friendly and knowledgeable. Questions are answered with clarity and patience…read more There are a plethora of polished and sculpted stones to choose from as well as raw and bulk products sold by the pound. Just about everything you might need to set up shop to make your own shiny decorative pieces as well as ready made sparkly jewelry are on offer at pretty reasonable prices.

Unique shop, full of Rocks, Stones and surprises. If you're a Rockhound, you'll be in heaven! Need…read morea gift? Lots of beautiful items.

I brought an idea for a birthday present for my wife. Just a scribble on a post it paper. Paul…read moreand I discussed what he could do and he, with Yuen's help they laid out the stones on a mockup, and my idea started to take shape. I made a wooden ring box for the ring and when it was completed Yuen cut a ring holder for it. Really happy with the experience and my wife was impressed

Love the owners and their dogs. Paul and Yuen create incredible custom jewelry and take the time to…read morewalk you through the entire design process, making it feel personal and seamless. This is a true family business that takes care of you like family. You can really feel the care and attention they put into both their work and their customers.

I cannot say enough positive things about this place. my husband and I have worked with them since…read more2012 and everytime I've gone in they have been more than helpful. A little less than a year ago we moved across the states to Mississippi, a diamond fell out of my ring. i just flew in and got right in! They fixed my ring same day! I left that store beaming, because it was so fast! Brenda the manager could not have made this any easier. I will also say they are no pressure when purchasing anything, they assist you with finding exactly what you want and it's priced VERY reasonably! If you're in the market for gifts, engagement rings, upgrades or a new piece of jewelry! Go see them! You will not be disappointed.

Staff told me that a ring I brought into their store could not be fixed. Found another jeweler thay…read morehad no problem fixing the ring. I now have a 470 cts hat needs to be cut. If they can't fix a ring, I doubt they can cut a jem.

This store is a great place to purchase jewelry, the owners are nice and reasonable when it comes…read moreto price. They always allow me to bring my jewelry back for cleanings. I am a repeat customer and will continue to shop here

We enjoy coming here. The husband and wife team are always so friendly. We've not had any bad…read moreexperience yet.