If you want to know what the death of customer service looks like - shop here. I'm tired of the excuses - it's been this way from the time they opened. The store's a mess, you have to look everything over with a fine tooth comb to make sure it's not damaged, stained, cracked or leaking, and if you want help finding something - don't grab ANY of the employees because they will send you to the wrong location every.single.time (if there's any around to begin with). I've been to a lot of HD's in my day - this one is the WORST. read more

I was looking for some foldable camping chairs that i had searched up and made sure they had before driving here. Online it said they were in aisle 57 and 42 chairs in stock so once i arrived i saw a young lady at the front by the entrance im assuming customer service she had black hair i didn't get her name. I asked her if she could point me to the direction where the chairs are and all she did was point to the right of the entrance and said that's all they have there & she wasn't sure if they had "camping chairs". She didn't even bother to ask any of her fellow coworkers or even help look them up, looked like she was busy on her phone. So i went ahead and just looked for someone else to help me find the aisle which was an older man and looked for the chairs myself which happened to be in the gardening area as he said & at the end of aisle 57 they had PLENTY of chairs just as advertised online. I wouldn't of cared to write a review but the young lady in the front clearly doesn't know about working in customer service. read more

Usually they are very good at correctly delivering items. However today my delivery included someone else's order number. I contacted text number and the people there are idiots asking for the other order's zip code which I, of course, did not know. Finally called store and was told they would contact other person and send them a replacement. I was left with cement spackle I had no need for that I will have to find a home for. No good deed goes unpunished. read more

There is never anyone to help find what you're looking for. They walk around and never offer to help. You have to track someone down and even then they are not helpful! Customer service has left this company. read more

Overall the employees are awesome and really try to provide great customer service. I haven't dealt with one bad attitude. The selection is up to par and the prices seem to beat other establishments. I know I'm getting the best deal here. It is sad to see all the theft but I know Home Depot are constantly making changes to curb it. I do feel safe walking the isles here and it's pretty easy to find an employee when I need help. This is my favorite Home Depot. read more

Placed an order and paid extra for same day delivery. A little while later I get a message saying that my items were split into 2 shipments and 3 of my items will now be here tomorrow. That doesn't work for me. I need them today. So I reach out to customer service who tells me that it was split into two shipments due to driver availability? Huh? I ordered 6 very small items and 3 are being delivered today. SO, why weren't the other 3 small items given to the same driver? Makes absolutely no sense at all. Last time I'll order from them. Lowe's will get my business from now on. read more

I was greeted when I walked into the store and asked if I needed help finding what I needed. At checkout they were friendly they helped me out! I was offered further help to go out to the parking lot too! I appreciate this so much. I appreciate how kind everyone is. Thank you I am a very happy customer Deanna read more

Customer service person was rude, incompetent, mouthy and extremely unprofessional. Will not be shopping here anytime soon.

Terrible service, I used to enjoy coming but today was racially profiled by Jeff and his coworker working self checkout. The older lady assumed because of our skin color we were "up to no good" I'll be calling corporate... such a shame after spending hundreds at this location alone... read more

Do not buy a gift card from the Home Depot. In order to use it, you have to scratch off section to get the card number. But by scratching off that section customers tend rub off the pin number, making the gift card useless. In the words of the employee at the service desk, "this happens way too often." Even the manager wasn't able to scan the card and see the balance. I stood around for 30 minutes while he emailed the higher-ups. They did not promptly return his email so I have to wait for him to call me back. This is no fault of the employees. This is system failure. read more

The Home Depot - Faulty gift card - Hardware Stores Near Me - Covington, Washington

The employees here really shine Everyone is always so friendly and helpful and it's always a pleasure to shop there. Selection can be hit and miss depending on what you need, but I still really enjoy shopping there. read more

I purchased a FirePit online from Home Depot. I paid $159 extra to have someone from Home Depot assemble it. The purchase instructions said after the product was delivered, someone from the installation team would contact me to schedule the assembly. No one contacted me. After a week, I contacted Home Depot's Customer Service. They contacted the installer on my behalf and asked them to reach out to me. Five more days went by with no contact from the installer. My daughter came and assembled the fire pit for me. TC #1 - I called Home Depot to request a refund for the install. The person told me the installer had to initiate the refund and provided the phone number. TC #2 - I called the installer and they said they initiated the paperwork for the refund and to follow up with Home Depot who would credit back the amount I paid. TC #3 - I called Home Depot two days later and was told they do not issue the credit back, but the installer does. TC #4 - I called the installer, again, and was told Home Depot would issue the refund. Ugh! Nothing but run-around. TC #5 - I called Home Depot again and was finally told they would be crediting me back in 3-5 business days. (5 phone calls to get my money back). Lesson learned: (1) DO NOT USE HOME DEPOT FOR INSTALLATIONS. (2) Customer Service Department needs some education on how to provide good customer service. Is anyone at Home Depot listening (or reading) this review? read more

Service is poor. They make it difficult to exchange damage product. No way I give them any more business ever. read more

The gentleman who helped cut my wood went out of his way to ensure I got the most out of the wood I bought as I needed several specifically sized pieces. His brother works cashier so it's nice to see it's a family friendly place to work as it feels like that helps with overall employee happiness. read more

This place suit the bill for a bare-bones DIY experience. Pros- Behr paint is fantastic. It wears well over years, too. They have a lot of employees running around that are fairly knowledge. Kitchen design- Sarah is very familiar with their products and the whole process. You can buy/schedule as much or as little as you want from them. The designers don't earn commission, so no pressure. Cons- It took 3 calls (on hold too long each time) to get through to the kitchen design center. I even left a message they said they didn't receive. Scheduling a consult was a full week out....and to get a full quote is 2 months out. They sound very busy. Their in-stock cupboards are cheap and flimsy. Upgrade? Not even for our builder's grade junk. I hate threading my way around extra pop-out displays littering the isles...on the sides, down the crowded middle lane, etc. read more

The Home Depot - Isles stuffed with extra goodies - Hardware Stores Near Me - Covington, Washington

A completely different experience the last three times I have been in. The ladies in the paint area were so nice and very helpful with the questions I had. Additionally, Jerome today helped me in the hardware department and was so helpful and nice :) he made sure I got the discount even though they were a few pulls short. Great service, very happy with my experience recently compare to the past few years! read more

We were able to get our order canceled thanks to Mary. She even refunded us for the custom items which were part of our flooring order. We would have gladly ate those costs as businesses normally don't refund on custom items. Good thing we canceled as my husband is out sick for a week. read more

Don't expect any "customer service" or help if any kind from the Covington Home depot as they SUCK! I had 3 different GUYS that work there walk around me and avoid eye contact when I was loading dirt on to my cart and taking it to the checkout. No one helped get it out to or into the car. Wow! Pretty crappy! #homedepot #noservice #fail read more

The Home Depot - This was the amount of dirt I needed to load today when no employee would help me at Home Depot. - Hardware Stores Near Me - Covington, Washington

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Man-- this place is great. We've driven out of our way multiple times to come to this Covington store because of how helpful, friendly and professional the staff is here-- not to mention they maintain good stock control! Today specifically, Lyn and Jim in Flooring/carpet were so incredibly quick and went above to assist us- and Chase Love in wood area also was there and ready to help us without even asking! Thank you, Covington Home Depot for staying on top of inventory and hitting some wonderful people to be on staff! read more

I was warned not to bother going to Home Depot for any appliances or machines...I should have listened. We went to buy a riding lawnmower. We chose one and were never told it did not come with a grass catcher, or a warranty. Worse, we were asked if we were going to lload it into our car and we could not because it is too big. I asked the lady if it was put together or in a box, she stated all put together in the back. We asked for delivery and it was set up for today, Monday. We were also told there was not delivery charge, but were charged $79. We got a call last night that it is in a box. We cannot assemble it. Was told later, it is out of stock, and the grass catcher is $300 more dollars. This was so upsetting. We received 6 calls from them with worse and worse news. Finally, told husband to cancel and refund money. In the meantime, our lawn is getting taller and taller.and our dogs will not pee on it because it tickles their tummies. Was told HD is a travesty before going...looked like it was not going to be an issue, but was told at times it takes 3-4 months to get an item and instead of fixing THAT issue, they offer some money back. Really? Customer Service is the key to repeat customers....and for anything big, my choice is Lowes. At least they are honest with you from the beginning. Don't go, unless you need some potting soil, or a wrench. This place is horrible!!!!!!!!!!!!!!!!!!!!!!!!! read more

Bought a washer and dryer. The first delivery the washer arrived damaged. Refused delivery. The second delivery the washer looked like it had been dropped. Refused delivery. Third delivery (almost a month later) the washer had cosmetic damage so I finally said ok since I needed a working washer and dryer. Contacted Home Depot and they said "Call LG since they handle delivery." Called LG and they said "you bought it at Home Depot. Call them". Went into the store and the customer service person said "you bought it online so there's nothing we can do". They obviously couldn't care less. Not the Home Depot of old. Now the customer doesn't matter. On the bright side the washer and dryer work. read more

I moved into a new house and immediately looked into options for re-keying the doors. I contacted a few places on Yelp, but it was expensive to have someone come out to change one lock. I read online that some Home Depot offered re-keying services and when I called, Jerome in the hardware department said that he'd be glad to help us out and that we could ask for him by name when we got there. When we got to the store, he cheerfully helped us find the right parts and replaced the necessary parts in the lock. We received wonderful service, a secure lock, and a bunch of new keys for about 10 bucks. You are a gem, Jerome! read more

Huge Mahalo to Tessa. You honestly made a horrible day of shopping into an amazing a positive experience ! So happy to see that people still care about customer service and Ill probably go out of my way to come to this location. Great staff and great attention. read more

One of the better Home Depot locations I've visited. The staff here actually acknowledges you and offers to help you find things, rather than other stores where you have to hunt them down and have them just point in the direction to find the items. Big location in a strip mall up the street from "downtown" Covington. Nearby are a few restaurants for when you've worn yourself out from shopping, and a hospital for your heart attack when you see how much money you've spent to remodel your home haha. Large parking lot, plenty of spaces. Huge garden section, lots of plants, yard decor, patio furniture, stones/bricks, garden accessories, dirt, trees, etc... The sod we were interested in, as it was a good deal, was like completely dead though, so that kinda sucked. The plants all looked healthy though, and reasonably priced. Excited to come back to this location to get products for our new house as I feel we will actually be welcomed and helped here. They also have super cute carts dedicated for bringing your dog - makes me wanna bring my furbaby next time I come! They are adorably decorated, some also have flooring so that little dogs legs don't slip through. Very friendly cashiers as well, gave us a free coupon book! read more

If you don't accept Apple Pay then you should not advertise that you do. I had forgot my wallet but had my phone. So, checked online and was released to see the HD accepts Apple Pay and I can grab the parts needed with out making a return trip. When I got to check out I learned no dice. Apple Pay not accepted. The cashier was apologetic and mentioned that he doesn't know why the leave that advertised on the door when they don't have the capability to accept Apple Pay. HD you need to get this straightened out. read more

I am disappointed in this location's desire to resolve an issue we've experienced with one of their approved flooring contractors, HŌM Solutions. To date, we have yet to receive a response for our request to have the installation labor of our laminate flooring refunded (total of $220). We are asking for the refund because we had to repair and finish the work ourselves. HŌM Solutions did install the flooring but left it incomplete and damaged for 6 days before sending another installer to our home to finish. In the end, we had to finish the installation and will have to live with some of the damage. The only thing Home Depot has offered to 'make things right' is to refund us for material that was not provided and labor costs to move appliances which we performed. What's worse is the local customer service representative's response was "It's a remodel, you can't expect everything to go right!" I agree with that in regards to scheduling and availability, but in the end, we paid for professional installation and received much less. I have since sent three emails with the case number assigned by Home Depot's customer care team without response. My assumption is The Home Depot doesn't care enough to even respond with a "No" answer. We are very disappointed as we have been shopping at this location since it opened. read more

I was requested by Home Depot to give a review on the Covington store and I was very candid in telling them that they had a very good store, well stocked, helpful employees ... but they also had a rogue in there that has a credit card skimmer on one of their machines ! ... because 2 of my credit cards were hacked right after being used at that home depot -- the only thing common with the two credit cards from 2 different banks are The Home Depot purchases ... so home depot wrote back and told me that they had "rejected" my review ... so I decided to put it on Yelp! ...so beware of your credit card, make sure you keep tabs on your account after using it there -- they have a weasel. read more

The Home Depot - Hardware Stores Near Me - Covington, Washington

This is how Home Depot wants to send out drywall 12-foot seats with only two sticks underneath. So it's hanging off and touching the ground and sheets are visibly broken. This happened due to lack of proper packaging on their end. And when I talk to them there. Dawn and Dustin their solution was they could Reschedule, but it could take a couple days. No, I need this today. That's why we ordered it and scheduled it for today and It's not my fault. It's their fault. So much for customer service. read more

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I like this Home Depot. Never have issues here with customer service. I seem to always get lost in here looking around and getting ideas. I wish I had more interior decorating jobs because I would be here everyday. Fell in love with a tile! My Home Depot Charge can say a lot as well, lol! Got a great plant and vase for my den :) my pink night light bulbs (that are hard to find)...Just wish they had my red night light bulbs. read more

The Home Depot - I want this flooring! - Hardware Stores Near Me - Covington, Washington

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Had stopped here to grab some plants for a family member thinking it would just be a normal, uneventful trip to Home Depot. But unfortunately it became very uncomfortable and infuriating when I was walking out and witnessed an employee (looked like maybe security?) stopping two men demanding he show them their receipt and come back into the store with him. Now I had seen these men at the online pickup area as it was next to the garden section and an employee was helping them load their order into the cart, completely normal. The way the security man spoke to the men was uncalled for, wrong and completely inappropriate. I understand doing your job but don't hunt down the only non white people walking out of your store. It's 2020 I would expect far better training for their employees. read more

Quinton and Justin saved the day! They both went above and beyond helping me with a return and saved me a trip back to HD. Thank you two for your kindness, excellent customer service and positive attitude! YOU two are what keep me coming back to HD. THANK YOU! read more

I am a 77 year-old widow who recently bought a new washer and dryer from Home Depot, which was delivered by Temco Logistics, the delivery company they use, on Friday, December 16th. The delivery men were polite and, I thought, efficient. After they left, however, I discovered that we had no hot water, and the gas range wouldn't light. I went out and discovered that the gas was turned off at the meter, so I got a wrench and turned it back on. Then I went downstairs where the tankless water heater is located, and an error code was flashing. I tried pushing the reset and power on/off button to no avail, so I called Home Depot, and at first, they said a plumber would come on Monday I said that was unacceptable, and after 45 minutes, they said someone would come out that day, which did happen, and he was able to restart the water heater. He also discovered that the delivery guys had forgotten to turn the gas to the dryer back on, so he did that. On Saturday, we found out that the pilot light on the gas fireplace, which provides the only heat for my deaf daughter downstairs, was also out. Neither of us was able to get it lit, so I called Home Depot again, and after another extended wait, was told that Temco's only responsibility was to ensure gas to the dryer and they would not come out again. I had to get a handyman to come out on a Saturday to light that pilot light. I am a most unhappy camper, and assure you I will never buy another major appliance from Home Depot, and have told everyone I know about this. read more

I read some of the other reviews and was surprised. Compared to the Kent Home Depot this place has been heaven. It is about 3x as far from my house but worth it. The people have been friendly amd helpful. I don't expect them to know jack about what things are for but they can get me in the right place...and I mean they will TAKE you to where you need to go. At Kent they just kinda point and give you an aisle number...even if it is wrong. For a box store it is pretty good. It is like the old saying...you know what that wite speck on chicken poo is? Poo. So maybe best of the bad. read more

Not a bad place to shop if you can find what you need on your own or get through the CONSTANT congregation of 3-4 employees having a kiki at the self checkout instead of helping customers. read more

My dryer finally bit the dust and I went to Home Depot to look at options. I don't know anything about picking out a washer and dryer, but they promptly helped me figure out which features were important to me and get my new units (and all the extra stuff) on order. It took about a month to get them since everything was still backed up from the holidays and the pandemic, but not any longer than I expected. The delivery guys were great and super fast. Overall an exceptional experience! read more

I work for a very large Seattle area construction company and have a company card. I'm required to submit receipts for tax audit purposes. If I don't turn one in, it comes out of my paycheck. I lost two Home Depot receipts last week, for almost $400 combined, so I was going to have to go to each of the two stores to get them. These stores are on the opposite ends of the Seattle area, where traffic is horrific. This would have been a 3-4 trip, minimum, and not the way to spend a weekend day. I was shopping at the Covington store and as I was checking out, I figured I'd ask if they could print my receipts, despite being a different store. The guy at customer service called a manager, Ian. When I told Ian what I wanted, he said he didn't know how to do that, but he would try. What a CHAMP! It would have been SO easy to just say, "oh, sorry, I can't do that." I would not have known. It wouldn't have made me mad at him or Home Depot. But he didn't. He spent the time to figure out how to find my receipts with the info I had (date, store, amount, card), and print them for me. The way I look at it is this: Ian spent 10-15 min of his time to give me back my entire Sunday. I hope your District Manager (or whoever is above you) sees this and gives you a raise, promotion, or pat on the back. Maybe all three. read more

The worst customer service experience I've ever had!!! Will not go there again. Most of the employees are lazy and don't know anything, coupons are not working... read more

Could not find anyone to help look for a certain item the entire time I visited nor would anyone help. Granted the employees do not get paid enough to care. Management is to blame for this mess of a store. Avoid like your life depends on it. read more

My wife went to purchase a table saw. Took forever to get anyones attention for help. When she decided on a purchase no one would help her get it into the cart nor would they help her get into her vehicle. Thanks for nothing The Home Depot. With poor service like that we are unlikely to return. read more

As a contractor I used to come here a lot. After today I wont be back to this location. After three seperate rude, unhelpful, unprofessional, and flat out mean interactions with Debi in the Tool Rental thats it. After the first experince with her I just chalked it up to her having a bad day. But each and every time I came to the tool center while she was working over thr next few weeks it was more of the same. Just flat out rude and mean. There is no place for that when dealing with customers....off to lowes read more