I had a great experience here. In an era of superficial, expensive wrap and move on service, Greg's auto shop is a gem from the past. The quality of service in my experience was amazing. I called ahead and dropped off my car. The main office was cordial, detailed oriented and welcoming. The service done was exceptional. I could not be happier with the quality and speed of the service we received. They are very fairly priced and true experts. I highly recommend Greg's auto. read more

Though the employees are friendly, their pricing isn't transparent is rather unethical. You can tell they spike their prices and encourage unnecessary services. It's worth driving 30 minutes down south to TSL auto. Service and price transparency, along with a team you know isn't fleecing your money. read more

Be wary of bait-and-switch here. I called yesterday afternoon and asked for a transmission fluid drain and refill for my Honda Accord. I was quoted $150 + tax, and I confirmed multiple times that I would only do it at that price. I show up around noon today, and suddenly it's $350+ for the exact same "drain and refill." The older man at the front desk blamed my transmission type--but somehow that never came up on the phone. If $350 is the real price, then say that upfront. Quoting a low number to get someone in the door and then doubling it is not okay. To make it worse, while I was standing there, he kept answering phone calls and making me wait in the middle of our conversation. I was right in front of him. Completely disrespectful. I've had good experiences here with other staff members before, but this interaction makes me hesitant to come back. read more

Reposting my review from Google to spread awareness of the bad experience I had. Short version: this place betrayed my trust and you are better off finding an honest mechanic. I initially came to the Stewart St. location with an SUV from a Japanese brand. It was a beater and I had some dashboard warning lights related to my engine after driving during heavy rain. I even provided them with the error code I scanned showing them what the problem was. The parking situation to drop off your car is confusing and tight. The receptionist seemed to only be reading through what I had submitted on the intake form and didn't appear to be knowledgeable of what was wrong with my car. Despite this, my previous mechanic who helped me restore the car had said that everything should be good to go for driving in Seattle weather, so I had assumed that the only problems would be related to the engine code.. A day after dropping the car off, I got their report saying the engine was fine, and was presented with an almost $4000 work order with issues completely unrelated to my initial problem. The person on the phone did not explain in any depth why these were needed and was very cold and short with me. After I demanded to have these services removed, I then asked why they didn't find any engine problems despite me showing them the engine code. After they finally addressing my issue, they said every single spark plug and engine coil needed to be replaced. I was fed up and wanted my car back. It felt like they were using my car as an opportunity to accrue hours for higher labor costs and were trying to upsell me. The free tire rotation that I was also promised with the oil change was also cancelled for some reason. Greg's Japanese Auto felt like a dealership cosplaying as an honest independent shop. It doesn't matter that the regional manager had given me a refund for the services they had no business doing in the first place when they took advantage of my ignorance and good faith. Please avoid this place if you have an older car and or are unfamiliar with cars. read more

A big shout out to Danny Hernandez, Clifford Mercer and Fernando Fabian Soto! They are very professional. I bring my vehicle to the Seattle Stewart location for a few years/ all the mechanics are awesome! I just purchased front and rear brakes. They did a fantastic job! I feel my car is always safe to drive because of their fantastic work. Thank you, Margie Singer read more

I found this shop through word-of-mouth and wow did it live up to the hype! The folks here are so friendly and really know what they're doing. Not to mention, they got my car in super quick after it got damaged and some repairs were needed! They literally squeezed me in for an appointment within 48 hours after the car damage occurred and provided a thorough, in-depth analysis of the entire car, cost of repairs, etc! Such great service and value. I'd definitely recommend. read more

I was so impressed with this place. I was actually there about a month ago, but I haven't been able to catch up on everything until now. My daughter has a 2002 Honda Accord with a lot of issues. She somehow made it out to Seattle from Virginia in it. We were terrified it wouldn't make it back so I flew out to meet her and we decided that I would drive with her on the way back after getting things worked on. We didn't know a single person in Seattle so we really could have been taken advantage of if someone wanted to do it. Thankfully, I found Greg's and they were wonderful to us. My husband and I knew that the car was in really bad shape before she even took it. It didn't even have a current Virginia Inspection sticker on it. We had all the tires replaced somewhere else, but Greg's replaced the timing belt, water pump, the blinker handle on the steering wheel broke entirely off when we were in Seattle so we no longer had access to a blinker or lights and a few other things for us to be sure that we could get back to Virginia safely. They did it within a very reasonable time frame and did a great quality job. I can't complain about the cost either. It was very reasonable and it would had been so much more expensive and dangerous for us if we had broken down on the side of the road and had to try to get it fixed somewhere else. I even thought would we had even made it back if we had broken down on the Interstate at all. They really were concerned for our safety and even asked if they could keep it one more night just because when they were test driving it they heard another noise that they couldn't hear before they had fixed something. They really wanted to make sure that we stayed safe on the road. A person can never put a price on safety. I would highly recommend them to anyone. If they were in my local area they would be my full time mechanic for good. Thank you, Greg's, so much for caring and for all of your honesty. read more

I have a very old car and I went to them to have a massive oil leak repaired. My apartment complex told me they would take away my parking spot because of my massive oil leak. It cost me over $5000. I debated whether I should just use that money as a down payment on a car, or get my leak fixed. While I understand that it would cost money to have my car fixed, this amount of money is a significant hardship to myself and my family. I had to borrow some of the money from my elderly father who is on a fixed income. I took a chance and had the car repaired at Greg's Japanese auto. I paid with a debit card, so they got their money immediately. They kept the car for almost a month; which was fine, because I didn't really need it. But they never expressed to me that there was a problem with the repair. It seemed that the car was working ok after they fixed it. But within a couple of months, it became apparent that the leak not only was still present, it was worse. It had taken over a year to make the big oil spot under my car at my apartment, and now the oil was leaking even beyond the spot that it took a year to make! I called Greg's AUTO multiple times to ask them what could be done about this. I received no return calls from them. I work 10 to 12 hour days, Monday through Friday, and I've told them that on the phone. I requested they at least leave me a message as to a particular time I could call back and speak with someone. But again, no return calls at all. I recommend if you have an expensive repair, consider using that money as a down payment for a new car, or go somewhere else. This is how people slide into poverty: I will likely have to sell a car for whatever pennies I can get for it, and give up my parking spot because my apartment complex will not allow me to keep it here with such a major leak. This is going to restrict my ability to work at my second and third jobs, as it takes over an hour to get there on public transport. Without my second and third jobs, it will be nearly impossible to stay in the apartment I currently live in. But, that is the world in Seattle in general; I suppose that is not the problem of Greg's Japanese Auto. read more

My first time there - on recommendation from Grease Monkey! Fantastic. I had headlight issues. They got me in and out in same day. Explained everything to me, and saved me $700 from what dealer quoted me for the same thing. They were friendly and efficient. I will definitely be going back there. And happy that they worked on my Hyundai - which is not a Japanese car.... read more

Halleluia! My old car is finally in great shape. I suffered through three years of a bad mechanic and was actually on the verge of replacing it, when I found these guys via an AI search. Took my car in, and they gave it the once over; found ALL sorts of things that needed fixing. Most of it was "maintenance", but why my other mechanic had not alerted me of same and performed it (despite my many requests) is beyong me! Had a few issues going on with my radiator and belts and such that could have caused a hazard. FINALLY have a working AC. I'm just celebrating. Love this place. Everyone is very polite and helpful. One star off because they could do better on contact, scheduling, and returning the car when they said they would. Their prices are quite steep, but certainly beat having to buy a new car or putting up with various ongoing problems. Would recommend. read more

I made an appointment, they fixed my car. Simple choice Greg's Japanese Auto for care repair in Seattle. read more

My 2019 Honda Civic went on limp mode for some reason after work here in Seattle. Took it to the closest shop which was here at Greg's JAPANESE AUTO. They did some diagnostics and they replaced the camshaft sensor which took about a week. Within the next 2 days I got my car back. It went on limp mode AGAIN and more lights started flashing up on my dash! Took my car back AGAIN for the 2nd time then told me they replacing the crankshaft sensor next which costed me an extra $200 and took another whole week to get it replaced. Lights on the dash are STILL on. For an Auto-shop with the title "Japanese Auto". I am very unhappy about the service. I definitely got robbed. If you drive any Japanese cars. DO NOT take it here. Money is just coming out of your pocket and getting your car back worse than before. read more

I took my Toyota to "Stooge's Auto" for a pretty straight-forward Suspension check. All was fine until I picked up the car. When I started it up, 3 warning lights lit up on the panel. It was idling low on the Tach as well, but I drove it home anyway. Called the shop, and was told I needed to bring it back in. Decided to surf YouTube and within 5-min, I found a post made by someone who thought the Toyota dealer had deliberately unplugged the Air Intake Hose on his car. The owner went on to explain that the hose will trigger a specific set of warning lights...same that were lit on my car. When I popped the hood, lo and behold the Air Hose was disconnected. And I STILL can't find info online showing the connection between the Air Intake Hose and the Suspension. Meh/Pfft/Grr/Eff these guys. read more

Greg's Japanese Auto - Auto Repair Near Me - Seattle, Washington

Went in for a flat repair. Excellent customer service! They were able to make time for us. Would recommend.

My Acura MDX got a flat tire as I was driving south down I-5 - I didn't feel it but my tire pressure light came on....I slowly got off the freeway and immediately saw the sign GREG's Japanese Auto Repair...I was relieved and thankful that my Guardian Angels lead me to this business. My tire was under warrantee at Seattle Acura so Greg's auto repair put on my spare tire for me FREE OF CHARGE! Thank you so much, I will share my story and highly recommend you! read more

Greg's Japanese Auto - Greg's Japanese Auto Repair saved the day!!!!! - Auto Repair Near Me - Seattle, Washington

Driving in I-5 HOV lane in Seattle a couple weeks ago, starting a 2k mi trip home. Picked up a nail and front left tire lost air fast. Pulled off freeway quickly, and luckily Greg's was right at bottom of exit ramp. Shop was just opening for the day, approached manager right when doors opened. Got me in quickly, and within a few mins the repair was done perfectly and we were back on our way. Team couldn't have been more pleasant and accommodating and I want to thank them for making my day! Please visit Greg's for your automobile repair and tire needs!!! read more

I originally went to Greg's after my Subaru died on the highway. Greg's was great about letting me know the issue and had a pretty quick turn around time and fair prices. They quoted me some additional work to replace some belts and I decided to wait. When I came back 6 month later to get them replaced, they agreed to stick to their original quote even those parts have gotten more expensive. Overall, I feel like I can trust Greg's to do good work and not take advantage. I definitely recommend coming here if you are looking for a good trustworthy mechanic. read more

Second time there and my MX5 is running like a new car. Friendly service that doesn't "talk down to you" or try to upsell. Fast turn-around, fair charges, and matched the price of discount tire sites, and had them already there when it was time for service. They honor their guarantees and I'm really amazed that they do so well at reasonable cost in a downtown location. Bravo to everyone there. read more

took my car to be diagnosed, was told the water pump needed to be replaced. did some research on pricing but they quoted me over $1800 to replace. Toyota dealership was $500 less! I told the manage, Alex that he was up charging me because I'm a woman. Asked him if he'd speak to my bf about it, he said No! I'm having your car put together and it'll be waiting for you to pick up. I don't want your business. Also, they offered an Uber to drop me off at home after taking my car to them, but had me walk back in the rain to pick up the vehicle. Very poor customer service IMO and rude. will let everyone I speak to know about my experience with them, especially Alex. read more

Came in for an oil change. On the way home, my low oil light went off. To avoid the risk of continuing to drive my car with little to no oil, I had my car towed to a nearby auto shop and got a full inspection (not to Greg's due to conflict of interest in case something was actually wrong). It turns out Greg's Japanese Auto had forgot to put 3 remaining quarts into my car. Although they promised to reimburse me not only for the oil change, but for the necessary inspection I received from another shop, it's now months later and I have no such reimbursement for the inspection. Staff were friendly, but disingenuous about the follow-up that would occur following the mistake. Do not go here. read more

Shady Garage Keepers Liability...DO NOT recommend at all...they do not care if they park your vehicle somewhere while it is in their possession for repair...you come back to pick up the vehicle it is clear it was hit/damaged while in their possession...The kicker is they tell you to file an insurance claim under your own car insurance...smh...Greg's has no integrity, a dealership wouldn't have been this shady... read more

Took an hour and a half to do the oil change (not unreasonable) but then took another half hour to ring me up. Didn't help that halfway through someone walked in and the person helping me stopped and spent 15 minutes helping the person who just walked in. Incredibly unprofessional and will not be going back. read more

Was hoping to save a little money vs. the dealer on my GX470. Gregg's didn't respond to my email request for quote. I called them a week later and they promptly gave me a quote. I read to them exactly what was suggested by Lexus of Bellevue. They quoted me $2800 for a timing belt (same price as Lexus of Bellevue) and $1500 for front brakes because "they needed to replace the entire assembly" (note they had not seen the car). Dealer quotes price: $550. I'll never go here. read more

Martin from Greg's Japanese Auto helped my college aged daughter with a flat tire. She drove the car over, they looked at the tire and tested it out. It was just a slow leak so refilled it and mounted the tire and replaced the spare. They did this all for very little cost. Thank you Martin, from a Dad who couldn't be there to stand with his daughter. You did really well and if she has more car trouble I'll send her your way again! read more

I've used Gregs since I moved to Seattle about 8 years ago. When I moved into town, I started coming here. First, have you ever seen a garage where you could eat off the floor? The place and the people are neat. My car has always been ready before I expected it. Much cheaper than the dealership. They repaired things that others wanted to replace. I know little about cars, but I trust them. They call with the amount. They will drive you home if you don't want to wait and pick you up again. My minor criticisms: They don't seem to get messages from the website, and it would be great if they had a tow truck. I'm not the sort of person who has a long relationship with a business, but this is the one exception. If they closed down, I'd sell my car. I've referred many people here. read more

It's hard to find a mechanic to trust. I am so grateful to have found Greg's. They were able to service my Prius for over 15 years. When it was time to part ways I received the most amazing advice for buying my new Toyota from Steven. He told me exactly what to look for and research I did. I found the most gorgeous car with the cleanest carfax in history that was maintained by the best-car owner in history. That would be Enrique. So I will always be grateful to Steven and have all of my future maintenance and repairs at Greg's. I trust Martin and Steven,they are just wonderful. read more

Greg's Japanese Auto - So pretty. - Auto Repair Near Me - Seattle, Washington

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Great job, great customer service. Clean shop, knowledgeable staff. I'd return and would recommend.

First time at Greg's. Excellent customer service. Fair price and most importantly, great work! We have a 1994 Pathfinder and they had no problem getting parts and getting the work completed professionaly and quickly. Martin and Aaron stayed past business hours on one occasion to help us troubleshoot a seperate security system problem, not at all related to the work they did. Above and beyond is an understatement. We will be going to Greg's for all of our car's future needs and maybe just to see those smiling faces. Exceptional! read more

Just a quick shout out to the guys at Greg's Japanese Auto. I was parked next to the south lake union store ( I live in the neighborhood) well my car window was smashed and my battery stolen. I managed to get a battery installed which I did BTW but it was low on voltage. I popped into Greg's and asked to borrow a jump box to which I was told No. Apparently some scoundrel made off with their jump box. As I was walking out the gentleman from behind the counter caught up with me jump box in hand apologizing that he had a bad morning and ​said let's get you back on the road.. Thanks You guys at Gregs! read more

Tried to take advantage of me saying I HAVE to get 4 new tires. Was very condescending. Not one bit friendly. Would never go back. Not to mention I ended up getting a free repair on my tire elsewhere. Unbelievable!! read more

There is nothing to resolve. I do not give a second chance to any business that rips-off hard earned money from their customers. You got a negative review for doing it and therefore lost potential customers, both those who red my review as well as those who know me and will avoid you repair facility based on my recommendation. This time you got lucky that my insurance paid for most of the repair and I did not lose more than $250, so it was not worth my time to involve a consumer protection attorney. DDJ read more

They took advantage of me and charged me for services that DID NOT FIX MY CAR. My car was worse off than when I dropped it off. As a woman, I am discriminated against every day.. I did not need this. They know EXACTLY what they're doing. They create a long list of repairs (many of which you don't need) and then don't explain (in layman's terms) why they're needed. IF YOU AGREE to have any work done it doesn't matter if the repair is done right. "We have you on tape agreeing to the work". That's the motto at Greg's Japanese Auto. No customer service. Horrible place. Please spend your money elsewhere. read more

My battery died and had to be jump-started every time I needed to drive, so I took my car in to replace the battery. Not only did they charge for the battery/alternator inspection ($65, which almost all other shops offer that 5-minute service for free), they also charged that $65 on top of the parts and labor for replacing my battery. They also told me I needed a new alternator for my 2015 Honda, which is in good shape. They tried convincing me that the faulty alternator was affecting my battery life, and that it would be around $1,500 for parts and labor. I went to two other shops to get a second opinion, both of which tested my alternator for free, and they both told me my alternator has no problems and is running just fine. I will not be coming back to Greg's, and I've warned my friends and family to avoid coming here as they recommend overpriced, unnecessary services. read more

Thank you Martin for your professional and kind assistance for my daughter Brigid recently.

I had an emergency where my LS430 alternator died late at night. I left a message to see if I could get an appointment in the following day, and they called me back saying that they were fully booked, but that I could bring in my car anyways and they would take a look! They diagnosed everything and fixed it within a day. Definitely a nice experience considering my interactions with other auto repair places. Great service. Great flexibility. Great care read more

The first red flag was when they said my car needed over 2k worth of work. I knew it needed some work but the problem was they wanted to "fix" something that was done recently at another repair facility. The only reason I brought it in to Greg's was because it was on my way home and convenient. One thing they wanted to fix was an oil leak. My car has never left one drip of oil in my garage. I just checked again and nothing! So in my opinion, Greg's wanted to fix something that was already done (I know it was because the shop gave me the old part and even took a picture of when they took the part off my engine so I would know) and they wanted to fix a non existent oil leak. Took my car to my mechanic who has been in business over 30 years and he laughed after checking out everything they said needed to be done. Fixed what needed to be fixed and charged me under $500 to do so. I think I will stay with the mechanic I have used for years and trust. read more

It was a cold day 12/28/2022 and my 2011 Nissan Cube was parked outdoors as usual. The car started fine but a discernible grinding noise came from the front left side of the car when my Cube was in motion. My son suspected that it was the CV joint problem. The grinding noise hadn't gone away after a long drive from Bellevue to Seattle UW campus. I called Greg's Japanese Auto on Stewart Street in Seattle. Martin was friendly and patient on the phone. He let me drop by his shop to take a closer look at the grinding noise issue. Martin's teammate, Mark had my car on the lift for dignosing when I got there. They inspected the CV joints and checked the engine oil under the hood as well. Martin came back to tell me that the CV joints were looking well but the oil dip stick came out indicating the engine oil level way below minimal level. I asked Martin to test drive the Cube as the grinding noise can only be heard when the car is in motion. Martin OK without hesitation with one condition that he added some engine oil before going for a test drive. He probably worried that the engine might burst due to such low level of engine oil. I asked Martin if I could have an oil change service for my Cube done right away before taking the car for a test drive. He said he had to schedule me in for that. I was lucky that a mechanic worked on another car came and said he could do the oil change. After that my Cube was ready for a test drive and the grinding noise disappeared, just like that. It is the overdue oil change service that causes the grinding noise. The CV joints are fine. Martin and Mark are kind and honest people. They didn't sell me something I didn't need for my Cube. Great service great people. read more

DO NOT GO HERE!!!! You come in for a car problem and a few hours later they call you in for a long list of unrelated, unnecessary work. Their prices are outrageous: 200% markups on parts and excessive man-hours. Their business model seems to be to gouge customers since they will never come back. Works, too, since they are located at the exit of a freeway offramp. Even if this shop is convenient to you, take your car anywhere else, even the car dealership. Never, ever! read more

I really appreciate the customer service. They really go the extra mile. I've taken their shuttle before and was driven by a friendly driver quickly to my destination. Every experience with Greg's has been fantastic. read more

awesome customer service and fair price! would highly recommend for Toyota maintenance and quick fixes