I was there around 5pm. The cashier area seemed very understaffed and under stocked. The cashier…read moreseriously let some people cut ahead in line. Wow so rude to everyone there. There was was like six people in line all waiting and she just let people cut ahead, that is so disorderly of the employees to let that happen. The cashier with the Ana nametag was there she seems too doating it's kinda off putting. To improve i think some of the employees need to watch more training videos. And management might want to hire more people. Cutting in line stuff bugs me. On a lighter note I like the inventory, I like all the stuff I buy there. Most days I go there things go fine. Most days are fine there

This location is consistently filthy and disappointing…read more Parking lot is always full. The pharmacy always has a line both inside and drive through. The staff seem bored, are unfriendly, and aren't uninterested in helping their customers. What finally prompted me to write this review was the restroom. It was absolutely disgusting: no toilet paper, urine on the floor, feces on the toilet, and even feces in the trash can. It was one of the dirtiest public restrooms I've encountered. The rest of the property isn't much better. The parking lot is always covered in trash, and the store itself is dirty and poorly maintained. The entrance is often blocked by people camped outside with large amounts of belongings, making it difficult to get in and out of the store. During my most recent visit, there was loud music playing while people were asking customers for money. I just wanted to pick up my prescription and leave. Overall, this store needs serious attention to cleanliness, maintenance, and customer service. It's GROSS!

I am writing this review after an extremely frustrating experience at this CVS. On February 16,…read more2026, shortly after moving from Massachusetts to California, I visited this location to transfer a prescription from a CVS in Massachusetts, a process that should have been straightforward. Because the prescription had expired, I contacted my provider in Boston, who promptly sent a new prescription to CVS in Massachusetts which had to be transferred here in CA. I spent nearly four hours at this pharmacy, during which staff repeatedly gave me incorrect information, claiming that "laws and restrictions" prevented the transfer. This was not true and appeared to mask an inability to process the transfer correctly in their system. When I contacted the CVS in Somerville, MA, they confirmed the prescription had already been transferred to this CVS on Mendocino Ave, CA. A nearby CVS also confirmed they could not assist because the prescription was stuck in this store's queue. Having run out of this medication and unable to obtain it due to this delay, I was forced to seek care in the ER. The lack of competence and accountability at this location is alarming, especially given that similar complaints seem common. I have since transferred all my prescriptions to Walgreens.

It's not the employees, it's the lousy system they have to work with that can't keep customers'…read moreinsurance straight. I switched health plans last year and cleared that up at the time and have gotten refills twice since then. But I go back a third time to pick up what my new doctor just called in and they said there was an insurance issue and to call the insurance company. Again?!? Did the system revert back to my old insurance? I should have asked which insurance they were referring to but I shouldn't have had to. I thought we cleared that up already but here I am without my medication having wasted a trip. Very frustrating and I have had it and I am done with this pharmacy. I thought this would be a convenient location for picking up my prescriptions but apparently not. Nothing but a frustrating hassle.

I like this store, well organized and stocked. Fun season stuff too. Last night staff is…read moreprofession, helpful and friendly. Check for coupons on the machine (could be closer to the door. My only complain is the parking lot is too dark for a 24 hour store from the 4th street it looks closed because parking lot it dark. Only the handicap parking is lit up.

If we could give this useless CVS Pharmacy a ZERO score it would be TOO GENEROUS! We scheduled…read morevaccines and had an appointment scheduled. We live in rural Sonoma county on the coast and this is a two hour drive ! We arrive and they say "our computers are down" come back some other time. The store is open and operating fully despite what we are told. We left with no vaccines, no satisfactory resolution and no rescheduled appointment. Getting vaccines elsewhere today. We will NEVER RETURN to CVS for medical care. Absurd.

11/26/2021: Santa Rosa Memorial Hospital sent my plethora of prescribed medications to Creekside…read morePharmacy after being discharged from the hospital ward~WAITING, AGAIN! AUGH! It's really not Creekside Pharmacy's fault due to Santa Rosa Memorial Hospital egregiously dropped the ball failing sending my prescription orders to Creekside Pharmacy via E-Mail/FAX. Nevertheless, I WAITED AGAIN for well over an hour in order, receiving all the prescribed medications needed for my severe asthma/lung condition. Complications? The attending Santa Rosa Memorial Hospital Doctor had to be tracked down in order, obtaining my prescriptions I desperately needed BUT, the Doctor was performing SURGERY so, I had to WAIT until, the Doctor completed the surgery! How INANE can Santa Rosa Memorial Hospital be???? The optimum phrase for Santa Rosa Memorial Hospital subjecting Creekside Pharmacy to their utter incompetency: PETER PRINCIPLE!

My sister is currently battling a rare form of kidney cancer, and her doctor recently called in a…read moreprescription for a medication she urgently needs--one that her regular pharmacy doesn't carry. Unfortunately, her experience with this pharmacy was deeply upsetting. Not only did they refuse to fill her prescription, but staff openly discussed patient information in a way that appeared to violate HIPAA privacy standards. To make matters worse, when her oncologist called ahead on Friday to confirm they could fill the medication, the staff responded with rudeness and even accused her of being dishonest. Facing a life-threatening illness is already overwhelming. Being treated with such a lack of compassion, professionalism, and respect only adds to that burden. If you value your privacy and expect to be treated with dignity and respect, I would strongly encourage you to consider other options. If you want, I can make a slightly softer version (less confrontational) or a more formal complaint-style version depending on where you plan to post it.

This has been my go to pharmacy since moving here 2 years ago. They recently made some staffing…read morechanges (cut hours, reduced staff?) which has significantly impacted the customer experience in a negative way. For example, it takes a much longer time to get prescriptions filled and to even pick them up. Wait times have easily double or tripled while waiting to pick up a script. Getting a script filled is even worse, often taking hours. I miss the amazing and friendly staff and service that I used to get here.

Customer Service. Wanted to transfer a prescription and got the runaround. No help said I had to do…read moreit online.

A male pharmacist/owner threatened to not deliver my mothers Parkinson's drugs when she was out of…read moredrugs because I asked for a receipt be delivered to me as I'm the patient advocate and accountant. I was very stressed for my mother's health and it was too late to find another company to fill the order. Does anyone know how to file a state report against a pharmacy?

One star for a few reasons:…read more 1. They provided conflicting information. Their staff seems confused and disorganized. I had a specialty prescription that needed to be filled here and they told me it could be filled at a regular pharmacy. I waisted days going in circles to find that the prescription needed to be filled at a specialty pharmacy like this. It was a headache for me, our typical pharmacy, our doctor, and my infant who was in pain. 2. They don't take Cigna insurance. They are also less than helpful with information on getting the insurance to reimburse the cost. They also don't take good Rx or any other discount support. 3. Price - Paying out of pocket they charge more than other specialized pharmacys around. The speciality drug store in Windsor was at least $30-40 less and willing to find creative ways to help decrease the cost. (by $130) 4. Wait time - They called to say our prescription was ready but then we had to wait another 15 minutes for them to mix it when we got there. 5. Lack of awareness - while I'm rocking my sleeping baby in the carrier trying to get in and out as fast as possible the staff approaches me to loudly chat. The awareness that I'm hiding in the corner with a covered baby away from the noisy register should give them a clue. I waited months to post this draft because we needed to come back for refills and I was hoping the experience would change. It didn't. Having a baby with both colic and reflux is hard and the pharmacy didn't make things easy on us. Fortunately the medicine did help so it was all very worth it!

Terrible customer service. Takes forever in the drive-up. They never have the prescription ready…read morewhen they say they will. Then they say to call ahead next time, but it's a 10-15 minute wait on the phone and it's still not ready! The pharmacist is nice, but all the other employees are cold and unpleasant. There are lots of people working there, and although there's a continual stream of customers there are never long lines in the store or drive up so, I don't know why they are so overworked and unhappy with what they do. Someone needs to look into the problems there.

Rarely has dairy in the store and if there's only one employee showing up on time they refuse to…read moreopen the doors at the time it's supposed to open. Go anywhere else.

I would give them a zero if that was possible! My…read moreprescription went up in cost over 30% from last month. Just in o w month. I don't see how they can honestly justify this? I have friends that tell me the same story as well. Jo set cost, just keep going up!

I'd like to recognize and commend an employee name Dominic at CVS. During my recent purchase, I…read moreused a $10 coupon, but ran into an issue because I couldn't remember the number linked to it. Despite a line of impatient customers forming, the employee remained calm, composed, and attentive. He spent about 20 minutes helping me resolve the issue without letting the pressure affect his professionalism. Once everything was fixed, I was very satisfied with the service provided. His patience, dedication, and quality of care truly reflect a level of service that stands out--qualities that deserve recognition, and in my opinion, make him a strong candidate for a raise or management consideration. That's the kind of service and quality care is needed, and I felt well taken care of. Thank you Dominic!