I wanted to get a few personal necessities and didn't want to park a long distance away and then…read morehave to navigate a cavernous store like CVS. So I looked and found this nice local Rite Aid and was able to park right by the entrance and lave my little dog in the car for a few minutes (I shop in the morning when I bring my dog so I can get my errands done before things really heat up). I was able to get all the items I needed in this small and not crowded store. Though they were clearly running at bare bones staffing I was still able to get my items and to checkout in less than 15 minutes. My dog was neither uncomfortable nor anxious since my trip was so brief. Nice place, clean, intuitively organized, with polite and knowledgeable staff. I had only come for some antacids, a few batteries for a radio, and an impulsive candy bar but that would have taken much longer at the CVS and, maybe I'm imagining this, but the Rite Aid staff seemed somehow happier than the CVS folks who, in my experience seem pretty unhappy with their jobs. So, shorter walk, easy parking, had what I came for and got my errands done in record time. Yay, Rite Aid.

The most incompetent pharmacy in Santa Rosa! Since taking over for Tuttles in February they haven't…read moregotten any of my prescriptions right. Today was the last chance and once again they screwed them up. I am done I will switch to CVS. Hopefully they are more competent

Customer service is fantastic and prices are always within reason The pharmacy has my…read moreprescriptions ready on time. All the employees are very nice and they go out of their way to make sure my questions and needs are met

This location is consistently filthy and disappointing…read more Parking lot is always full. The pharmacy always has a line both inside and drive through. The staff seem bored, are unfriendly, and aren't uninterested in helping their customers. What finally prompted me to write this review was the restroom. It was absolutely disgusting: no toilet paper, urine on the floor, feces on the toilet, and even feces in the trash can. It was one of the dirtiest public restrooms I've encountered. The rest of the property isn't much better. The parking lot is always covered in trash, and the store itself is dirty and poorly maintained. The entrance is often blocked by people camped outside with large amounts of belongings, making it difficult to get in and out of the store. During my most recent visit, there was loud music playing while people were asking customers for money. I just wanted to pick up my prescription and leave. Overall, this store needs serious attention to cleanliness, maintenance, and customer service. It's GROSS!

I am a reluctant shopper at this CVS. Time to rethink the…read morecustomer service in the pharmacy. First of all, CVS is an expensive place to shop. I only buy things here if it is a time situation and I am stuck. The pharmacy is another thing. I do need to fill prescriptions at this location. I have never had a quick trip to this pharmacy. The lines are usually long. Today's incident prompted me to write. While standing in line (there were 7 of us in line for pick-up) there were 5 people working in the pharmacy, nearly all on phones. There was only 1 pharmacy clerk to serve the people in line. Okay, I get it - these things happen and they are understaffed. But....rudeness is another thing. As I was standing there, a woman stood off to the side, unclear about where she should stand. In between the customers approaching the counter, she stepped forward to say that her name had been called over the loudspeaker. She asked if she should approach the counter or get in line. With a loud sigh and rolled eyes, (really?) the clerk Sara said that she was allowed to proceed to the counter. Is this how you treat customers? I realize that Miss Sara was tired but please don't take it out on customers who are just trying to get their prescriptions filled. Frankly, it was a little unsettling to see this. The Store Manager needs to look at the pharmacy - staff more appropriately to handle the lines? Remind the staff that the customers are there to support their jobs? Train on customer service?

One person at the register and also having to go to everybody ringing for things that are locked…read moreup. Got tired of waiting and took my business elsewhere. Second time I've had to do that. It's almost like they wanna go out of business

I like this store, well organized and stocked. Fun season stuff too. Last night staff is…read moreprofession, helpful and friendly. Check for coupons on the machine (could be closer to the door. My only complain is the parking lot is too dark for a 24 hour store from the 4th street it looks closed because parking lot it dark. Only the handicap parking is lit up.

we had out covid snd flu shots on time and painless. The shot nurse was very speedy and funny!!!read more

11/26/2021: Santa Rosa Memorial Hospital sent my plethora of prescribed medications to Creekside…read morePharmacy after being discharged from the hospital ward~WAITING, AGAIN! AUGH! It's really not Creekside Pharmacy's fault due to Santa Rosa Memorial Hospital egregiously dropped the ball failing sending my prescription orders to Creekside Pharmacy via E-Mail/FAX. Nevertheless, I WAITED AGAIN for well over an hour in order, receiving all the prescribed medications needed for my severe asthma/lung condition. Complications? The attending Santa Rosa Memorial Hospital Doctor had to be tracked down in order, obtaining my prescriptions I desperately needed BUT, the Doctor was performing SURGERY so, I had to WAIT until, the Doctor completed the surgery! How INANE can Santa Rosa Memorial Hospital be???? The optimum phrase for Santa Rosa Memorial Hospital subjecting Creekside Pharmacy to their utter incompetency: PETER PRINCIPLE!

My sister is currently battling a rare form of kidney cancer, and her doctor recently called in a…read moreprescription for a medication she urgently needs--one that her regular pharmacy doesn't carry. Unfortunately, her experience with this pharmacy was deeply upsetting. Not only did they refuse to fill her prescription, but staff openly discussed patient information in a way that appeared to violate HIPAA privacy standards. To make matters worse, when her oncologist called ahead on Friday to confirm they could fill the medication, the staff responded with rudeness and even accused her of being dishonest. Facing a life-threatening illness is already overwhelming. Being treated with such a lack of compassion, professionalism, and respect only adds to that burden. If you value your privacy and expect to be treated with dignity and respect, I would strongly encourage you to consider other options. If you want, I can make a slightly softer version (less confrontational) or a more formal complaint-style version depending on where you plan to post it.

This has been my go to pharmacy since moving here 2 years ago. They recently made some staffing…read morechanges (cut hours, reduced staff?) which has significantly impacted the customer experience in a negative way. For example, it takes a much longer time to get prescriptions filled and to even pick them up. Wait times have easily double or tripled while waiting to pick up a script. Getting a script filled is even worse, often taking hours. I miss the amazing and friendly staff and service that I used to get here.

Customer Service. Wanted to transfer a prescription and got the runaround. No help said I had to do…read moreit online.

Their service selection in value was amazing. This is where I got my good drugs from and save a…read moredollar thank you dollar drug.

A male pharmacist/owner threatened to not deliver my mothers Parkinson's drugs when she was out of…read moredrugs because I asked for a receipt be delivered to me as I'm the patient advocate and accountant. I was very stressed for my mother's health and it was too late to find another company to fill the order. Does anyone know how to file a state report against a pharmacy?

Terrible customer service. Takes forever in the drive-up. They never have the prescription ready…read morewhen they say they will. Then they say to call ahead next time, but it's a 10-15 minute wait on the phone and it's still not ready! The pharmacist is nice, but all the other employees are cold and unpleasant. There are lots of people working there, and although there's a continual stream of customers there are never long lines in the store or drive up so, I don't know why they are so overworked and unhappy with what they do. Someone needs to look into the problems there.

This place deserves 1 star for their western union services. I made a mistake sending money on the…read morebeneficiary name and they weren't any help. You have to dial the western union phone they have and get a return number. The receiving amount is only $200. Beware! If you need to pick up cash or made a mistake and need a refund! The amount is so small and limited it doesn't help anyone! I went down the block to Rancho Mendoza supermarket. The line was very long for their Western Union about a 40 min wait but within 5 mins of reaching the counter, I had my issues SOLVED! Was able to refund me and resend money with the correct beneficiary name. Kudos to Mendoza and Boo to CVS.

When I need help getting ideas for something to snack on this place is great. Sometimes the…read morecashiers aren't available, and you have to wait a while but it's usually quiet and the pharmacists are helpful if you need to find something or use the public restroom. If you've visited one you've visited them all.

I would give them a zero if that was possible! My…read moreprescription went up in cost over 30% from last month. Just in o w month. I don't see how they can honestly justify this? I have friends that tell me the same story as well. Jo set cost, just keep going up!

this is a review for Walgreens delivery. I was in desperate need for a new wheelchair for my…read morehusband. everything was closed today but I got an inexpensive wheelchair that will take care of us for a while for less than $200 and they delivered it within an hour. thank you so much!

Echoing a lot of these reviews. EXTREMELY poor customer service. Some would say rude. The manager,…read moresmall, portly douche bag with glasses, is the worst out of them all. He displays condescending tones when asked questions like he hates his job. I came in to have a disposable camera developed. When asked if I could, the manager responded with again, a condescending tone. "We aren't taking those. It's a disposable camera." Like I didn't know what it was. I told him I know it's a disposable camera, I'm old enough to know. His response??? "Whatever man." No polite customer services, no helpful suggestions. This location either needs to be closed or action needs to be taken on the manager. No amount of training will help.