I am a reluctant shopper at this CVS. Time to rethink the customer service in the pharmacy. First of all, CVS is an expensive place to shop. I only buy things here if it is a time situation and I am stuck. The pharmacy is another thing. I do need to fill prescriptions at this location. I have never had a quick trip to this pharmacy. The lines are usually long. Today's incident prompted me to write. While standing in line (there were 7 of us in line for pick-up) there were 5 people working in the pharmacy, nearly all on phones. There was only 1 pharmacy clerk to serve the people in line. Okay, I get it - these things happen and they are understaffed. But....rudeness is another thing. As I was standing there, a woman stood off to the side, unclear about where she should stand. In between the customers approaching the counter, she stepped forward to say that her name had been called over the loudspeaker. She asked if she should approach the counter or get in line. With a loud sigh and rolled eyes, (really?) the clerk Sara said that she was allowed to proceed to the counter. Is this how you treat customers? I realize that Miss Sara was tired but please don't take it out on customers who are just trying to get their prescriptions filled. Frankly, it was a little unsettling to see this. The Store Manager needs to look at the pharmacy - staff more appropriately to handle the lines? Remind the staff that the customers are there to support their jobs? Train on customer service? read more

One person at the register and also having to go to everybody ringing for things that are locked up. Got tired of waiting and took my business elsewhere. Second time I've had to do that. It's almost like they wanna go out of business read more

I am writing this review after an extremely frustrating experience at this CVS. On February 16, 2026, shortly after moving from Massachusetts to California, I visited this location to transfer a prescription from a CVS in Massachusetts, a process that should have been straightforward. Because the prescription had expired, I contacted my provider in Boston, who promptly sent a new prescription to CVS in Massachusetts which had to be transferred here in CA. I spent nearly four hours at this pharmacy, during which staff repeatedly gave me incorrect information, claiming that "laws and restrictions" prevented the transfer. This was not true and appeared to mask an inability to process the transfer correctly in their system. When I contacted the CVS in Somerville, MA, they confirmed the prescription had already been transferred to this CVS on Mendocino Ave, CA. A nearby CVS also confirmed they could not assist because the prescription was stuck in this store's queue. Having run out of this medication and unable to obtain it due to this delay, I was forced to seek care in the ER. The lack of competence and accountability at this location is alarming, especially given that similar complaints seem common. I have since transferred all my prescriptions to Walgreens. read more

It's not the employees, it's the lousy system they have to work with that can't keep customers' insurance straight. I switched health plans last year and cleared that up at the time and have gotten refills twice since then. But I go back a third time to pick up what my new doctor just called in and they said there was an insurance issue and to call the insurance company. Again?!? Did the system revert back to my old insurance? I should have asked which insurance they were referring to but I shouldn't have had to. I thought we cleared that up already but here I am without my medication having wasted a trip. Very frustrating and I have had it and I am done with this pharmacy. I thought this would be a convenient location for picking up my prescriptions but apparently not. Nothing but a frustrating hassle. read more

If I could give CVS negative stars, I would rent a backhoe, dig into the Earth's crust, and bury this place in a fiery pit next to failed Blockbusters and dial-up internet. I walked into this CVS--if you can call it that. It felt more like a haunted Walgreens knockoff that gave up halfway through becoming a store. Completely empty. No music. No customers. No joy. Just one lone cashier moving at the speed of continental drift and radiating the warmth of a DMV employee on their last nerve. All I wanted was a box of Mike and Ike's. A humble, sugary escape. Instead, I got a full-blown psychological thriller. I ask for a receipt. You know, the normal kind that proves you bought something in case the candy turns out to be possessed. The cashier stared at me like I'd requested a kidney. Then said: "We're not doing that." Excuse me? You're not... doing receipts? What is this, Fight Club Pharmacy Edition? I left with my Mike and Ike's, no receipt, and a deep sense of existential dread. I don't even LIKE Mike and Ike's that much. I just wanted to remember what happiness tasted like. Never going back. This CVS is where hope goes to die. read more

I started going back to CVS once Walgreens pharmacy closed. I've had nothing but pleasant experiences, efficiency and kindness at the pharmacy. The store cashier/clerks have also been very pleasant and helpful. I usually confine what I'm looking for. read more

The store looks like it's having a going out of business sale, except things aren't on sale. Shelves are very much empty and very basic things I thought would be easily be found. Just aren't there. The store is a mess. I thought the reviews might be an exaggeration, but... read more

The Pharmacist is out ride rude. After filling the same prescription twice over last few months today he decides cause the name is different on my wife's Insurance card and Id he wasn't gonna fill it."Fix it". Said it was a DEA thing cause of controlled substance fine,should of said that on first time filling. Had no problem filling an opiate with those names before but today said today his judgment tells him no even though twice before on same drug.Said sometimes his judgement wrong. Not a professional. Rude nasty man. read more

The place is very open in terms of spacing which was nice for finding stuff, the sheer array of cards they have is enough to be blown away, not only this but they still have halloween decor in mid November without Christmas stuff anywhere in sight which is pretty awesome since they still had pumpkin spice cherrios. They also have TONS of candles that are all pretty unique. BUT, the best thing about this place is the cashier at the front, I'm 90% sure her name was Marlene, and she was super duper awesome and very friendly, mind you this is at 6pm on a Saturday with almost nobody else in the CVS besides me and my gf and she warned us that the popcorn we were getting made her mouth feel funny but she still really liked it, she was super polite when we asked if they had a drink at the store (they sadly did not but she let us down easy) then she didn't have any pennies and was willing to call her manager just to get us our 2-3 pennies!! She told us to remember her when we're famous, we definitely will. Thank you Marlene (I'm really hoping I didn't get your name wrong) you were definitely one of the best cashiers I've had the pleasure of meeting! read more

There is one person working here in the whole store. Cannot even make a purchase! Just standing around writing this review

Wow shut the gate in my face and watched me as the gate dropped. I didn't notice their lunch hours. Every experience has been rough when I go here. Pharmacist is very rough around the edges. I'm dropping this location. If you hate your job leave read more

These people are horrible, rude and won't admit their mistakes. This time their mistake could have made my son very sick. Pick any other pharmacy for your own good. read more

The place was extremely dirty! I asked if they ever cleaned it because it was my second time in that location more than a week apart. They told me their vacuum was broken, and they're so understaffed they rarely have time when it was working. read more

Despicable, horrendous, beware! A medication my mom needed immediately was sent to the wretched, filthy and completely unprofessional Mendocino Ave location today at 4pm but the pharmacy employees, an older man, and a younger dark haired man refused to help us with it, they said they didn't have her prescription. This attempted pick up was after 6:30pm, the prescription was sent at 4pm and I am certain of this fact as because not one but two Sutter Doctors confirmed that it had been sent. Not to mention the complete lack of customer service and lack of care or compassion, the conditions at this cvs were unacceptable, flies everywhere, no masks on a sickly coughing, hacking apparently homeless guy at the counter and female laying on the floor. This is the Santa Rosa no one wants to experience, this is unacceptable in so many ways. I will blame the cvs on Mendocino for an unnecessary night of suffering on my moms behalf. read more

Really frustrating experience on a Sunday. Sick and from out of town. Doctor called pharmacy, the voice mail box was full and he had to call again. Pharmacy person said it would be about an hour and a half once they received it. i got a text the prescription had been received at 12:30 (doc spoke to someone around 11:20) but with the lunch break, prescription still not filled at 2:30.... I know they are busy, but feel like the work flow should have been better. The clerk tending the line is the one needing to fulfill the prescriptions. so.... know to expect significant delays if you come here. read more

Super rude pharmacy tech, she had zero customer service. I was told my prescription would be ready by 4pm for pick up, it's insulin so it's my life support! When I showed up at 6 pm she said it wasn't in stock and when I asked her why I didn't get a message or any warning that they didn't have any she blamed the computer system and said she has no control over that and they are too busy to be worrying about calling people. She was rude and had a "not my problem" attitude. Go somewhere else! Apparently the computer system is in charge of your care and not the actual workers. read more

This CVS location and 4th st. CVS is the reason I moved 6 family members to the other big pharmacy. hire more staff... stop cutting costs on labor because you're losing wayyyyyyy more money than you'd be spending on extra staff. today is my last time at CVS! read more

Shelves are bone dry, not just this location. No Benadryl whatsoever. Beyond unreliable on any level read more

CVS Pharmacy - empty shelves in a store - Drugstores Near Me - Santa Rosa, California

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Your girl at the front needs to learn customer service. She was rude as hell to me and others before me. Worst customer service ever!

Items on shelves are sloppily placed, with many holes along the shelves. Looks like it's going out of business.

Pharmacist is just rude.... Your job is to help people not act like you're too busy to help. Just a poor experience and it's now been multiple times. read more

The fact that I'm leaving a yelp review for a CVS should say how atrocious this place is. I know it's a CVS. I know customer service isn't going to be like a Hermes store. The CVS store employees were fine; not anything spectacular but respectful to say the least. The pharmacy, however, is a total different story. I'd rather take a single kick to my gentleman's plums than go through this pharmacy again. Girl working the front: total sequoia tree trunk of her @$$. Pharmacist who's name starts with R: took 25 minutes to fill one prescription. Kept getting distracted helping others later in line, and also had a total sequoia tree trunk up his @$$. Keep in mind we got notified the prescription is filled and ready for pickup when we came. The biggest problem of it all is neither wore masks while working. And girl in the front was coughing up a smokers lung. Absolutely disgusting. For the love of Denzel Washington movies please CVS close down this location, for the sake of humanity and all that is good. read more

I didn't think to check Yelp before going ..and I wish I had. This place looks like it's about to fold. I was picking up a prescription at the pharmacy and there was only one person working. The entire time I was there I could hear the phone ringing for the pharmacy. read more

I had an appointment for a drive through COVID test at 3:50 this afternoon. I arrived 15 minutes early, with 4 cars in front of me. 30 minutes later (15 minutes after my appointment) I had not moved an inch! I tried calling CVS twice but just got stuck in automatic phone hell. I left, as it was obvious this would have taken hours. Never again going to this CVS. I should have looked at Yelp before making the appointment, as my experience seems to be the norm. read more

It smells so musty inside, cobwebs everywhere and the pharmacist is a rude, miserable man who should find a new career.

hardworking staff, work very hard to help fill hundreds of prescriptions daily. The drive through window is very convenient. health care has a terrible shortage of staff everywhere. Despite being short staffed and overwhelmed with tons of orders for medications these pharmacists and pharmacy technicians do their best ti help us all. Thank you. read more

Poor service. I print my photos here. There was a problem with the print of two of my photos and I asked if I could have a re-do. Short little supervisor with braids (I'm thinking ) with an attitude came over and said "you have to pay for them." She proceeded to walk and way and said "did you hear me?" The poor girl who was helping me was nice and I commend her positive customer service attitude. The other, not so much. Rude much. Please don't hire people with such a chip on their shoulder. read more

This CVS store is disgusting!!! Very dirty inside and unorganized. There is trash all over on the floors in most isles. The shelves are very disorganized and low to no products. This store needs serious management overhaul... I will not be back at this store. It was such a mess I just walked out. read more

CVS Pharmacy - Store front of CVS - Drugstores Near Me - Santa Rosa, California

I haven't set foot in a CVS for years but I needed 1 item this morning. The checkout line had 12 people waiting. There were 2 registers but one of them was the Manager dealing with a customer issue for the whole time I was in line. The other cashier was super slow. Needless to say, it took about 15 minutes to pay for my item. Horrible service as they clearly lacked qualified employees to open up a 3rd register. I will not be returning. read more

Probably the most angry rude group of Pharmacists and pharmacy technicians I have ever encountered. Just because you're short staffed doesn't mean you have to yell at people and try to penalize them. If I was cvs corporate I would be embarrassed by the customer service. It's not that hard to just be nice people. read more

Pharmacist was rude and condescending and quoted a California law that was in error. I read him the law exactly as worded by the State of California including the law date of passage. Then he said the way he ran the pharmacy was at his discretion then changed his reply and blamed his inadequacy on CVS policy. The issue in question was filling a prescription sent in electronically by an out of state doctor, specifically a Mayo Clinic physician. read more

Good luck getting your medication from here in a timely manner. They lack even the most basic customer service skills and demonstrate perfectly the fact they don't care. Just when you think it can't get any worse... they manage to do worse. Inept, incapable imbeciles. read more

I had an covid test scheduled to travel at 3.15 pam . Process start and the pharmacist clerk was unable to solve a problem for printing . Try to call assistance .. They let me go without after 2 hours , haven t been tested. No apologies, nothing . The staff is so useless and unpleasant . Please don t stop there . I put a star because I can t do less read more

Man...picking up a Rx for my mother, different location than usual. I had a simple question as to whether they have her payment and insurance info on file but I had to ask four times because the pharmacy tech kept interrupting me.... Now I understand the bad reviews read more

This is one of the worst CVS locations I have been to from the start with trash, garbage piles and broken glass in the parking lot. Terrible customer service and many items are out of stock. When my husband asked the manager why they are showing as 'in-stock' online, he said there is so much theft, he has just given up. Won't be visiting this location anymore as the pharmacy seems to also have long delays getting medications. read more

First thing is the place is filthy. I am required to get my prescriptions here because of my insurance, and every time I come, the carpet in front of the pharmacy looks like it hasn't been vacuumed in weeks. Second, twice, I've gotten emails that my prescriptions were ready, but when I arrived, they weren't even in stock. And third, when they don't have something, somehow it's always my fault for not calling, not checking online, or something else. I really hate coming here. read more

The staff is terrible and the customer service is trash! Ordered photos online and it said it would be ready in one hour and at the latest by the end of the day. I never received an email so I went in to pick up my stuff (3 hours later) and it was never even acknowledged! The girl said only one employee knew how to use the new printer so I needed to call back in two or three days. After I left, I received an email that it was ready... not the case... I went back in to cancel the order and the woman at the register (Elizabeth) said, "I'll make a note of it." We all know that won't happen. Definitely won't be going in there again, for anything. Get a real staff that knows what they're doing. read more

Just wanted to post that this location does take expired medication's. Dropbox on aisle 18.

Beware of this CVS. The staff is extremely rude in the pharmacy. They have no concept of how to help very sick patients counting on their medications. They are extremely judgmental, and could care less about the patients they serve. They do not stock their store, its always a mess, which reflects the type of staff they have. The store manager is very young, dies not have any concept of dealing with rude staff, and helping a sick patient. Very passive aggressive. Go someplace else if you want to be treated properly. They get one star, because I had to give one star for review. They deserve no stars: read more

Honestly I feel so bad for the employees. They need more help. This company needs to handle their hours issues and staffing issues. CVS do better. To any pharmacist here I'm sorry if I have been rude. Just looking to get the meds my kid needs. read more