I was there around 5pm. The cashier area seemed very understaffed and under stocked. The cashier…read moreseriously let some people cut ahead in line. Wow so rude to everyone there. There was was like six people in line all waiting and she just let people cut ahead, that is so disorderly of the employees to let that happen. The cashier with the Ana nametag was there she seems too doating it's kinda off putting. To improve i think some of the employees need to watch more training videos. And management might want to hire more people. Cutting in line stuff bugs me. On a lighter note I like the inventory, I like all the stuff I buy there. Most days I go there things go fine. Most days are fine there

Mathew at the counter made my day! I have been battling to get my diabetes test strips 3 months at…read morea time. I went to My Dr, Walgreens and my insurance company. An ,I wasn't dotted or something. While there picking up meds I asked Matthew to look at it and was able to order a 3 months supply. Saved 8 trips per year. Thanks to Mathew

I wanted to get a few personal necessities and didn't want to park a long distance away and then…read morehave to navigate a cavernous store like CVS. So I looked and found this nice local Rite Aid and was able to park right by the entrance and lave my little dog in the car for a few minutes (I shop in the morning when I bring my dog so I can get my errands done before things really heat up). I was able to get all the items I needed in this small and not crowded store. Though they were clearly running at bare bones staffing I was still able to get my items and to checkout in less than 15 minutes. My dog was neither uncomfortable nor anxious since my trip was so brief. Nice place, clean, intuitively organized, with polite and knowledgeable staff. I had only come for some antacids, a few batteries for a radio, and an impulsive candy bar but that would have taken much longer at the CVS and, maybe I'm imagining this, but the Rite Aid staff seemed somehow happier than the CVS folks who, in my experience seem pretty unhappy with their jobs. So, shorter walk, easy parking, had what I came for and got my errands done in record time. Yay, Rite Aid.

The most incompetent pharmacy in Santa Rosa! Since taking over for Tuttles in February they haven't…read moregotten any of my prescriptions right. Today was the last chance and once again they screwed them up. I am done I will switch to CVS. Hopefully they are more competent

I am writing this review after an extremely frustrating experience at this CVS. On February 16,…read more2026, shortly after moving from Massachusetts to California, I visited this location to transfer a prescription from a CVS in Massachusetts, a process that should have been straightforward. Because the prescription had expired, I contacted my provider in Boston, who promptly sent a new prescription to CVS in Massachusetts which had to be transferred here in CA. I spent nearly four hours at this pharmacy, during which staff repeatedly gave me incorrect information, claiming that "laws and restrictions" prevented the transfer. This was not true and appeared to mask an inability to process the transfer correctly in their system. When I contacted the CVS in Somerville, MA, they confirmed the prescription had already been transferred to this CVS on Mendocino Ave, CA. A nearby CVS also confirmed they could not assist because the prescription was stuck in this store's queue. Having run out of this medication and unable to obtain it due to this delay, I was forced to seek care in the ER. The lack of competence and accountability at this location is alarming, especially given that similar complaints seem common. I have since transferred all my prescriptions to Walgreens.

It's not the employees, it's the lousy system they have to work with that can't keep customers'…read moreinsurance straight. I switched health plans last year and cleared that up at the time and have gotten refills twice since then. But I go back a third time to pick up what my new doctor just called in and they said there was an insurance issue and to call the insurance company. Again?!? Did the system revert back to my old insurance? I should have asked which insurance they were referring to but I shouldn't have had to. I thought we cleared that up already but here I am without my medication having wasted a trip. Very frustrating and I have had it and I am done with this pharmacy. I thought this would be a convenient location for picking up my prescriptions but apparently not. Nothing but a frustrating hassle.

I like this store, well organized and stocked. Fun season stuff too. Last night staff is…read moreprofession, helpful and friendly. Check for coupons on the machine (could be closer to the door. My only complain is the parking lot is too dark for a 24 hour store from the 4th street it looks closed because parking lot it dark. Only the handicap parking is lit up.

Terrible experience at the pharmacy. I hate that this review will affect the store as it's not…read moretheir fault. Arrived at 1:20 to pick up a prescription. There were two windows open, with one person being helped. No one acknowledged me. At 1:27 they started closing the pharmacy screen for lunch. I approached the window to be helped before the screen was closed all the way and was told I and to come back because they were closing for lunch at 1:30. A few things about this experience were frustrating....I waited several minutes when there was no line, they saw me standing there and still proceeded to shut the screen and then they closed before the scheduled 1:30 lunchtime while I was standing there waiting. I have never written a negative Yelp review but this service was unacceptable.

I really hope this is not one of the locations that will be closing, because in recent months,…read morethey've installed an excellent team in this store. Especially in the pharmacy. Their new head pharmacist, Triza, is an excellent addition to the team. Perhaps the friendliest pharmacist I've ever encountered. (I hope I spelled her name right)

Echoing a lot of these reviews. EXTREMELY poor customer service. Some would say rude. The manager,…read moresmall, portly douche bag with glasses, is the worst out of them all. He displays condescending tones when asked questions like he hates his job. I came in to have a disposable camera developed. When asked if I could, the manager responded with again, a condescending tone. "We aren't taking those. It's a disposable camera." Like I didn't know what it was. I told him I know it's a disposable camera, I'm old enough to know. His response??? "Whatever man." No polite customer services, no helpful suggestions. This location either needs to be closed or action needs to be taken on the manager. No amount of training will help.

Terrible customer service. Takes forever in the drive-up. They never have the prescription ready…read morewhen they say they will. Then they say to call ahead next time, but it's a 10-15 minute wait on the phone and it's still not ready! The pharmacist is nice, but all the other employees are cold and unpleasant. There are lots of people working there, and although there's a continual stream of customers there are never long lines in the store or drive up so, I don't know why they are so overworked and unhappy with what they do. Someone needs to look into the problems there.

They filled my prescription so fast. They were nice and they were busy running back and forth to…read morethe drive up. Seems like they don't get a break.

I'd like to recognize and commend an employee name Dominic at CVS. During my recent purchase, I…read moreused a $10 coupon, but ran into an issue because I couldn't remember the number linked to it. Despite a line of impatient customers forming, the employee remained calm, composed, and attentive. He spent about 20 minutes helping me resolve the issue without letting the pressure affect his professionalism. Once everything was fixed, I was very satisfied with the service provided. His patience, dedication, and quality of care truly reflect a level of service that stands out--qualities that deserve recognition, and in my opinion, make him a strong candidate for a raise or management consideration. That's the kind of service and quality care is needed, and I felt well taken care of. Thank you Dominic!

I have to absolutely give Lance and his supervisor a TREMENDOUS shout out for being so incredibly…read moreempathetic today! My doctor has been giving me trouble every single month for the past six or seven months with getting my medication and they were able to help me through getting it canceled at a separate pharmacy and getting it filled at their location. They listened empathetically through my entire story and were so incredibly helpful and made me feel so much better when I was really stressed out. Lance help as soon as soothing, calm and understanding and it truly turned my day around. I can't get over how nice he was and I just wanted to say thank you!!!

A male pharmacist/owner threatened to not deliver my mothers Parkinson's drugs when she was out of…read moredrugs because I asked for a receipt be delivered to me as I'm the patient advocate and accountant. I was very stressed for my mother's health and it was too late to find another company to fill the order. Does anyone know how to file a state report against a pharmacy?

One star for a few reasons:…read more 1. They provided conflicting information. Their staff seems confused and disorganized. I had a specialty prescription that needed to be filled here and they told me it could be filled at a regular pharmacy. I waisted days going in circles to find that the prescription needed to be filled at a specialty pharmacy like this. It was a headache for me, our typical pharmacy, our doctor, and my infant who was in pain. 2. They don't take Cigna insurance. They are also less than helpful with information on getting the insurance to reimburse the cost. They also don't take good Rx or any other discount support. 3. Price - Paying out of pocket they charge more than other specialized pharmacys around. The speciality drug store in Windsor was at least $30-40 less and willing to find creative ways to help decrease the cost. (by $130) 4. Wait time - They called to say our prescription was ready but then we had to wait another 15 minutes for them to mix it when we got there. 5. Lack of awareness - while I'm rocking my sleeping baby in the carrier trying to get in and out as fast as possible the staff approaches me to loudly chat. The awareness that I'm hiding in the corner with a covered baby away from the noisy register should give them a clue. I waited months to post this draft because we needed to come back for refills and I was hoping the experience would change. It didn't. Having a baby with both colic and reflux is hard and the pharmacy didn't make things easy on us. Fortunately the medicine did help so it was all very worth it!

Hire new people, and keep it open on weekends. I had to transfer my prescription to another CVSread more

THE worst front staff at this CVS I have encountered. I was in mid sentence asking when I could…read morepick up my prescription since I was told it won't be ready day of and following business day was a holiday and clarifying if they would be open when she went to another computer/window and disregarded my question and was dismissive. CVS needs to train front staff on adequate customer service or it will continue to get poor ratings and will take my business elsewhere.