I had my three prescriptions transferred from Cool village pharmacy in Cool Ca. After moving to healdsburg this week. The pharmacist at the Healdsburg Safeway Pharmacy handled all of them efficiently. When I came in this morning to pick them up, all of them were ready . And she greeted me with a smile. I will definitely be a regular customer, as she really knows how to handle the pharmacy , thanks again read more

Used to be very good but recently the staff seems harried and disconnected. The counter lady lit into me after telling me the medication was."not available." I pointed out that it had been 4 days since the prescription was sent to them but instead of problem solving she was agitated and very rude. The pharmacy did not find a way to get it and quoted a ridiculous price, for something other pharmacies readily have at 1/10th of their price. I suspect a good portion of people standing in line have some illness or incapacity. I do, so some courtesy would go a long way to making life more manageable. It used to be good there, but I will not use Healdsburg Safeway on Vine St anymore. read more

The people at the Safeway Pharmacy are awesome! I've been going there for years and they're always super helpful very kind courteous and nice. I really adore them all. read more

6 mos ago I would have given this pharmacy a 10. But my experience over this last month has less than than a 1. The person answering the phone needs an education in customer service. The first time I thought she might just be having a bad day. Having two more conversations proved to me that she is just nothing short of rude. My husband did talk to the store manager and told this person "she could do better. With people waiting she yelled back at him "you could do better Sir!" Consequently I will not be using Safeway Pharmacy anymore. When Michelle called to tell me the rest of my prescription was ready I did inform her I would no longer be using Safeway Pharmacy anymore. Her response "That's fine" Yep i guess it is. read more

To be very clear, the Safeway Pharmacy in Healdsburg needs a major personnel overhaul. Too many times they do not have meds on hand that patients require for serious conditions, such as Entresto, Coreg, and furosemide. A successful business model would have a record of how many prescription drugs they need to fulfill the needs of the customers who have prescriptions on file. If they know they have customers who need a particular medication, they need to keep it on hand. The 5 star employee, Heather, has been on leave and everything from availability of drugs to rude behavior (here's looking at you Ron) have become the norm. Time to get it together, Safeway. read more

What has happened to this pharmacy? Every time I try to pick up my medication, the line is at least 6 people deep, and can take up to 30 minutes of waiting. Today, I arrived before they closed for lunch. However, when I reached the counter, they refused to get my medication from the shelf since they said they were "now closed". It was 1:05PM and the women in front of me said she had been waiting 25 minutes in line. The male cashier said he had to ask the pharmacist if he could walk 10 feet and retrieve my medication. It took several minutes for her to reappear. What appears to be a new pharmacist, she would not allow him to serve me. I do not know her name, she appears to be Asian with medium long hair, and has no concept of customer service. She was obstinate and rude. In the time it took for us to talk, the staff could have taken care of me, but she refused. I use to recommend this pharmacy to people. I will now let everyone know that the new head pharmacist has no concept of customer service. BTW - I see at that the last time this pharmacy has received a good review was years ago.... Avoid this pharmacy unless you like standing in long lines and engaging with a rude pharmacist. read more

While we were on vacation, a bag with my prescriptions was stolen from our rental car. Joanna in the pharmacy was so sympathetic and helpful. She was so helpful and kind. read more

I just had my booster shot at Safeway by a lovely pharmacist who was excellent at what she did. However, never in my life have I walked into a more "disgusting", "dirty", "filthy", absolutely "horrible" waiting area!!! it is hard to believe that the CDC or the state of California allows any injection to take place through a company who offers a waiting room dirtier than sixth and market in San Francisco!!! I am still stunned and can only say to the general manager of that store that you need to very quickly get that carpet out of there, lay down something that can be properly cleaned, clean the chairs and make sure that there is some sanitation that represents the standard of a healthcare facility. You should be ashamed of yourself, and if the pharmacist didn't do her job well, I would give this a -10 rating! read more

I love this pharmacy!! Honestly the best Pharmacy I have ever used! Justin the Pharmacy Manager is amazing, he knows his medicines and regulations and is always polite, friendly and happy to answer any questions! The staff is also very friendly and very quick at filling Prescriptions as well and are always accurate and very profesional! This level of professionalism, service and expertise is unfortunately very rare in today's Pharmacy's and it is truly a shame that other Pharmacy's can't take a note from Justin and The Healdsburg Safeway Pharmacy! Highly highly recommended! read more

Seems like a weird place to write a review for, but I had such a good experience I feel like it deserved a 5 star one. I called around town looking for specific vaccinations and each doctor's office referred me to a different office. After calling around for a while I was referred to Safeway. Not only did they have what I wanted in stock, they are open late (7 or 8) so I didn't have to rush like a madwoman to get there after work. The pharmacy tech and doctor were so so so friendly and helpful, complete opposite what I was expecting at a grocery store pharmacy. Although I did end up waiting half an hour for my insurance to be sorted out (and it never really was, but that's not their fault) I was quickly taken back from the waiting room into a side room. Got my shots within a couple minutes (painless administration too) and that was it! read more