Store has gotten so much better in the last year or do. New manager from the Santa Rosa store, so I was told, was brought over here and she has really flipped this store around. The shelves actually have stuff on them now read more

This CVS is clean and all the employees working there were very friendly and helpful. All of the shelves were neatly organized and you could easily check out using the cash register or through their self check out machines. I went there because I needed a passport picture because my passport had expired. There was no line, which was great. An employee helped us right away. This was a quick process, which I appreciated. They were kind and the process was seamless. read more

The new calling system here, to speak with a Pharmacist, is absolutely ridiculous. One needs to provide their date of birth when calling about the price of something and the bot asks a bunch of irrelevant questions. It took me 4 minutes of speaking to this robot before it put me through to even be able to leave a voicemail message to have the pharmacist call me back. I will be taking my business elsewhere. I'm not going to spend my money at companies that treat people this way. read more

I've been a patient prescribed the same medication for over five years, always compliant and respectful, never requesting an early refill or having any issues with my doctor. I've filled this same prescription at this CVS location for more than two years even paying cash for all of 2024 while I was uninsured and never once had a problem. On October 9, 2025, that changed. The pharmacist refused to fill my valid prescription, saying he needed a prior authorization from my insurance. When I explained that I had paid cash many times before, he became frustrated and wouldn't answer when I asked how many times I'd done so. Even after my doctor personally called to verify that I'm a compliant, established patient, the pharmacist still refused to fill it. I left the store feeling judged and disrespected, as if the name of my medication mattered more than my medical history or the doctor's verification. I've always treated staff here with courtesy, but this experience was humiliating and made me feel profiled for the type of medicine I take. Patients deserve to be treated like people -- not assumptions. I hope CVS corporate takes this seriously and ensures that no one else is denied proper care or dignity because of the medication they're prescribed. read more

Crazy pharmacist at the top of her voice at another patient who was a very nice 75 years old gentleman. It wasn't his fault and he was just trying to explain and she was jumping down his throat and yelling. He never raised his voice or got excited and was very kind. She was yelling over and over and shaking her finger in his fave. It was very abusive. It was elder abuse plain and simple. Being the most egregious thing I have ever seen. I asked her to stop and she started to attack me. She literally threatened me. He left very upset and didn't get his medications. Two more of us left and met out front to talk, literally shaking and frightened. Phoebe should not be working in healthcare let alone with the public. I am so disgusted with CVS for letting somebody treat others that way. This store is just getting worse by the minute. There are plenty of ways to talk to a person and be inquisitive but yelling for 10 minutes at everyone around you is not it. I am reporting this to adult protective services. read more

There's usually only 1 person to handle both the register and the photo department. I was on hold for 15 minutes and when I called back the phone was never answered after being transferred by the auto attendant. read more

The staff at CVS in Windsor is so helpful, friendly, and professional. I'm a regular customer there and see how hard they work! I always try to be patient when I go there. Sometimes they may have a line but their job is so important and can't be rushed. It can't be easy to be the go between with insurance companies and sick (sometimes grumpy) people but they take care with every customer. read more

This place has hours listed until 8 pm. I called and got a message that said they were closed. I was on hold yesterday for an hour and half. If you can go anywhere else, do it read more

This pharmacy should be shut down. They are horrible! Absolutely no customer service I will NEVER go in that store again If I could give it 0 stars I would read more

They NEVER answer the phone. You have to come down to the pharmacy to get anything done. They are rude and dismissive. They don't value privacy. I had a pharmacist yell across the pharmacy, "What medicine are you waiting for?" I'd prefer NOT to yell that information in the middle of the store. So rude! I swear they enjoy watching you wait!!! Go anywhere else! I'd give them zero stars if I could. read more

five minutes to even get the option to talk to someone live by phone and then they put me on hold for forty minutes. I want rip off my ears hearing it tell me the same line about forward slash vaccines. The music loop is incomplete too, so every thirty seconds the call goes completely silent and gets your hopes up. ITS FIVE THIRTY ON A WEDNESDAY. edit, we are at 50 minutes. Edit pt 2: Cashier told me to go die after telling me she would not refill my prescription. This directly conflicts with the last time I called. They did a partial refill because of a shortage and said I could get the last 4 at a later time. The main store manager would not listen to my complaint either so this is just something they support. Disgusting behavior. I hope they burn down read more

Wow. I just got off the phone with this store. I was calling to ask if the pharmacist could start a tare so that I could get reimbursed for my medications. The tech gets on the phone, has a snarky tone (you could literally hear her rolling her eyes) and cuts me off before I could finish speaking. Then, when I tell my fiancé that she should just do her job, she starts in with "EXCUSE ME?? WHAT DID YOU SAY?!" And then proceeds to hang up on me. When I called back and was speaking to another employee, you could hear her SCREAMING in the background "if she wants to be polite to me then I'll help her!!" Ok. To begin with MARY, you were incredibly rude from the get go, so why don't you take your own advice. Secondly, whatever happened to customer service?? So you get to act however you like and we are just supposed to take it? I don't think so. Lastly, you work in healthcare. Why don't you learn to actually care and then maybe people wouldn't respond in a negative manner. Very unprofessional. Go get a job in another field where you do not have to deal with people at all. Maybe you would be happier in Information Technology. read more

I don't have to use the pharmacy here so I can't comment on that, but I do shop here and the customer service is good.

The pharmacy used to be really great but now I would have to say it's the worst in the county. I can't switch my prescriptions over because of my insurance is in cahoots with CVS but if I could I would go to Walmart in Windsor, that's where my mother went and they always get you in and out quickly read more

I'm not sure that it's possible to rate a chain pharmacy over 3 Stars. Maybe I have in the past, but maybe I was too "chai" on life at the time. :) There seems to be a bit of "hate" elsewhere on this page, but then I was here for toiletries, not for a prescription. I got what I needed and was out is a timely manner. That's "A-OK" in my book. read more

1 of the pharmacy tech's (Latina) is extremely rude! I came to pick up 2 prescriptions. After giving her my info she said there was only 1... I told her there should be 1... "Nope we only have 1" are you kidding me! What she should of done is say "let me double check for you". Instead she walked away. I asked a different Tech to please look if there was a 2nd script that maybe wasn't filled yet... She looked and found it in seconds! I was not happy dealing with the rude Pharm Tech and I hope she reads this review and changes her attitude in the future. read more

CVS Pharmacy - This Pharmacy Tech needs a training class on customer service! - Drugstores Near Me - Windsor, California

Went to buy a product shown in their app with availability at this store... The price was 30% higher in the store and was told that the app is online pricing and they wouldn't match it. The app says nothing about online pricing only, but does give availability at local srores. Went to Amazon, paid for one day shipping and still paid less than the CVS app price... Unfortunately, trying to shop at brick and mortar business doesn't pay sometimes. Probably useless to review them, I don't see any effort on their part to respond and the low reviews don't seem to hurt their business... read more

Why doesn't CV S to covid testing? They should. Meanwhile, at Windsor, the lines are long and now we have to self-check out. I use coupons and self check out does not work with coupons. YEs, the workers can be very hostile. No fun. read more

I went to buy tweezers at CVS today. Their beauty tools section was almost completely empty and all they had was one pair of tweezers for $28! The most I usually pay is $6. So I decided to leave but I found a mini tweezer, just one, by the front checkout. I grabbed it cause I had a 40% off coupon and I thought I could make a tiny tweezer work. It rings up as $10.87. I present my coupon and cashier says it doesnt apply. I read the exclusions it says no sale items. So I asked her if this was a sale price. She said no. So I asked why it wasn't working. She just shrugged, like all shoulders and eye rolls. I keep asking her to see why it won't work. I shop at a different CVS all the time and no problems. I do know the rules. Finally she gets a manager. The manager cant figure out why the discount won't work. Then she goes in the back and comes out and says "It is on sale". Weird right? I mean how is anybody supposed to know if even the employees don't know and the manager has to spend time going g over past prices? I just left, without tweezers. This is why everybody just goes somewhere else. This CVS is ridiculous . read more

CVS Pharmacy - Went to get tweezers.This is CVS beauty tools section. ALMOST COMPLETELY EMPTY. They only had ONE pair of tweezers available for $28!! Nope! - Drugstores Near Me - Windsor, California

I'm disappointed with how I was reared today at CVS. I had a hard time understanding the girl at the counter due to her thick accent so I said I have a hard time with accents. The pharmacist came over and clarified and as I was walking away, the pharmacist said "what the heck? I say she's on marijuana" I thought about walking back and having a few words but i was too angry. read more

This place has to be the worst cvs, drugstore, store, pretty much anything anywhere. We had appointment for vaccine at 5pm. Hey there at 4:50. It is 5:51 and guess what, we are still waiting. the best part is that they have said nothing, given us exactly no indication of a timeframe or anything. I know that this is not a luxury resort, but this makes sense seeing the current rating of this store. Thank god thank god thank god I have Kaiser. I should have never done this... DO NOT AT ALL COSTS COME HERE UNLESS THEY PAY YOU. I REPEAT DO NOT COME HERE AT ALL COSTS. You will thank me. read more

I was in the store today and had two needs. First was inquiring about getting a covid vaccination. I was very polite and asked about getting a Johnson and Johnson shot. She immediately got hostile and blurted out, NOPE! and she started to walk away from me. I asked whether they would ever have it and by this time she was half-way back to her desk and barked at me without even looking at me - "NEVER!" Then, I went to ask the cashier whether we had any discount points in our account (we pay $5/mo to get $10 worth of points). She replied, "you have to buy something first!" What? I have to buy something to find out whether we have points left? She then just stared at me blankly. What terrible customer service they have and what snarky attitudes! read more

Not a good experience. Was told they could not fill the prescription because they had none in stock. We are talking a very common medication. Walked over to the Safeway pharmacy and filled the prescription and the people were helpful on the dosing instructions. It seems that the CVS store and pharmacy always has a problem, either with the pharmacy, items not in stock etc. One last gripe, what is with the 5 ft long receipt each time you check out. I swear that each receipt kills a small tree. Yea, they are that big. read more

The low ratings of CVS pharmacy are accurate! They call with a question and don't leave a message; when you call back their automatic answering is painful. It is almost unbearable to speak with the robot. The Brook Street CVS will message you that the prescription is ready for pick up; When you go to pick it up it is not ready and they tell you to come back in 20 minutes. We could go on and on about how horrible CVS pharmacy is from a public consciousness point of view! When profits are so high, corporations could care less about service. read more

An unreliable and unorganized pharmacy. I would avoid this pharmacy and choose the Safeway Pharmacy that is close by. Their customer service isn't all that great either. Not only would they take days on end to have my medication ready, but they would have the wrong mg dosage and would be rude about it. Each time I was in line, I would hear the people in front of me or after complaining about the same issues of not having their medications ready for pick up, even after I was called with an automated message indicating that they were! I am surprised CVS employees at corporate level haven't done anything to resolve this issue. They need to fire everyone who works in the this pharmacy and start with a new group of pharmacists who know what they're doing. read more

If I could give it a - 1 I would!! lately every time I go in there the new cashier spends so much time trying to talk and argue with people about getting a CVS card that the line gets long and she doesn't focus on what she needs to. Everyone in line gets frustrated, she messes up the order and has to call for help which takes forever to come. It's insane. Today was the second day I had to actually leave the line and not get my purchase because it was taking so long! The poor older ladies in front of me kept apologizing, but it wasn't their fault. They told the cashier repeatedly they didn't want the card. read more

Need to pay their employees enough to staff the store. No longer able to offer basic pharmacy serviced

My wife and I have been going here for 5 years. There service has turned into virtually no service. We are unable to get our prescriptions filled on time unable to get new scripts from doctors filled and they often don't have medications in stock. I called to speak with a pharmacist and had to wait on hold for 25 minutes without any communication. A girl named Julia picked up I told her of our troubles she told me we should go somewhere else!! Really? They are horrible! read more

Wednesday I waited in line for half an hour to pick up a prescription that was scheduled to be ready the day before. I was told it wasn't ready and I should come back tomorrow. Thursday I returned but the pharmacy was randomly closed. Friday the pharmacy was open but I waited in line 2 hours and ten minutes while one person ran the register, administered vaccines, and filled prescriptions. I give up on cvs and will move my prescriptions elsewhere. read more

The customer service from the Pharmacist Manager is atrocious. The charge for a 2nd refill on my prescription was $50 more than the original. I called the Pharmacy and the manager said it was because that is what the insurance covered. When I asked why it was $50 more and that I checked online and it should have been a total of $10, she said the $10 cost was mail order and the cost at the retail store was $60. I told her that the mail order (Caremark SilverScript price should be EXACTLY the same as the CVS retail price). She vehemently disagreed. I told her that she was in error and I had the mail order and retail prices on my screen. Her answer -- Well no matter what you have, if you come in I will tell you the exact same thing. Of course, I called Caremark SilverScript and, lo and behold, the Caremark mail order price IS TO BE THE SAME as the CVS retail store price. CVS, you need to make a change in the management of your pharmacy. Thank goodness you have a conscientious and congenial person at the register (Sarah). read more

This store is going to kill someone. For starters I had my medicine sent here and they forgot to fill it. Then they said they had to call my doctor, which never happened. I had to call my doctor again to see what was happening. My doctor said that the medicine had over a year of refills on it. So I'm 3 days in with no medicine. Total incompetence!!!! Please go some place else. There is a Raleys with a pharmacy next door. DO NOT USE this store. Also they always have lines waiting for the pharmacy which usually only has one person on staff!! read more

We stood in line at the pharmacy for 10 plus minutes as the dude was helping a customer only to be told that "we are closed for lunch". The sign read lunch was from 1pm to 2 but it was 2:45. If I could give zero stars I would. read more

The worst!! Several times I went here during Covid and there was a sign that they closed early. Was told by someone that it was because of poor management and because they couldn't keep good employees. Tonight, yay they are open, but then the checker forced me to use self checkout. 2 ladies were there and they watched me checkout. The clerk said they need people to be familiar with the system and not wait in line if they are busy. Shouldn't that be a personal choice? The system was very temperamental and slow. Another woman was waiting behind me with the clerk standing next to her, forcing her to use the self check too, just to purchase a few things. Just bizarre! She had to wait with 2 clerks standing there. Unfortunately too another visit wherein the shelves aren't stocked and the store is dirty. I should have gone to Safeway but wanted to get in and out in a smaller store. So much for that. Such a shame this is the only drugstore we have in Windsor. read more

I really dislike this CVS. The employees who work there seem miserable, and the store always seems to be out of stock on things I need. Once time, I had photos printed there, and their automatic notification service called me at least once a week for a couple months to tell me that my order was ready. When I called the store to ask them to stop, they told me there was nothing they could do. That being said, it is right down the street from me and the only drugstore in Windsor. The only bonus is that I get 20%-30% off coupons mailed to me each week. read more

One thing has not changed about this location: You will *always* have to wait in line. But - I've taken to coming here a lot more often lately. It's much quieter than Walmart, and there is a cashier here who is just all smiles, all the time, and just downright super friendly. I'll have to get her name next time. CVS is A-OK in my book. read more

Katie welcomed customers in kindly. She was super sweet at the register, always appreciate a smiley face! She educated me on the new cvs carepass and I was sold! Amazing service overall 10/10 :) read more

The floor around the pharmacy's counter is always filthy. It has been that way for years. It's gross. They are constantly short staffed, and don't blame the pandemic because it was like that many years ago as well. If someone answers the phone at all when you call them they are always in a hurry and rude, they cut you off while you are still explaining what you need. You stand in line for sometimes an hour, just to find out that your medications are not ready, even though they said they would, then you have to wait around the store, nowhere to sit, for them to finally fill them. The only decent thing is that they are open on week ends and some other pharmacies aren't, so that can be convenient. COVID Made everything worse of course, but like I emphasized before, the same issues have been ongoing for years and management obviously does not care. Time to look for a better run business. read more

Not good,every time I go they don't have prices right,all the sale stickers usually are from a week or two before.Always get overcharged for shampoo and stuff .New manager always in your face being annoying,can I just shop??? Lately been going to Healdsburg instead. read more

I have never been anywhere in the US that would take as long to get my meds.... BUT compared to other places here, they always have it in stock so I actually end up waiting less. The 4 stars is only because it has been cheaper for me as well. Santa Rosa seems to have poor pharmacy services compared to everywhere else that I have lived in the US but this is the best place that I can find so if you are in the area it is definitely worth checking out (especially if you want to save 10-20$). read more

On January 20th we went in to pick up a few items. Many shelves were in desperate need of restocking--pickings were slim. At the register the clerk, Heather, commented that the brand of eyeliner my teen had chosen was inconsistent and that she had stopped using it, making her feel bad about her choice. Then she looked my daughter up and down and pointed to her makeup, saying, "You might want to blend that in more." My daughter had taken a lot of care getting ready that day and looked very pretty. She came home in tears. What a terrible experience. read more