I brought my chainsaw in for them to fix it. I kept going into the store to check on the status and never received a clean answer when it would be completed. Steve, the owner apologized at first and told me it was unacceptable. He indicated that he would call to let me know timeframe and cost. He never did. He told me the parts were ordered and be patient. I waited over 4 months and finally told him I wanted my chainsaw back. He put the saw in a cardboard box and charged me $311.90 to "take it apart and diagnose it". When I arrived to the shop, he refused to let me use the credit card machine and said cash only (I purchased items there in the past using my credit card). He was just trying to be rude about it and making it difficult for me. Bottom line. DO NOT support this business!! It is currently up for sale/lease/rent and does not seem to be in a good place financially. Jim is completely rude and does not value his customers. I will never use this business again read more

My boyfriend and I came to Green River Powersports looking for a CRF150R for me. When we arrived and my boyfriend explained what we were looking for and that it would be my first bike, the two employees there were openly rude, rolling their eyes and muttering under their breath about how they thought it was too much power for me to handle and that I wouldn't be able to figure out the kick start. Granted, I am 5'2" and 108 lbs so I can understand their concern, but their attitude was very off-putting. If they had advised me in a courteous and professional manner I certainly would not have minded, but I don't appreciate being treated like I am incompetent by complete strangers, especially when I am looking to do business with them. What is more, their pricing is not competitive. I purchased the exact bike I wanted elsewhere for $800 less and couldn't be happier with it. read more

Worst customer service experience ever! I brought my bike in at 2000 miles with a clutch issue, they claimed it was just the clutch cable. When I left, the problem continued to persist, I brought it a second time and they claimed it was just the cable again. By the third time the clutch was definitely blown up. I brought it in and they claimed they would cover it under warranty, They then called me three weeks later to let me know the bike was ready to pick up but they weren't going to cover any of the repair cost. I spoke to Steve the manager who was very rude and unhelpful. Certainly never doing business with them again! read more

First of all, Steve, the owner it's a joke. He couldn't simply tell me what goes into a tune-up on a single-cylinder bike. I bought oil and filter there and told him not to change the oil. Like an idiot he did. I called and asked when my bike would be ready. He rudely responded "I don't want your bike here anymore than you do." Total douchebag. I should have known better. A year earlier they had botched a simple speedometer cable replacement. read more

My go-to place for genuine Honda parts. I've got a 45 year old, semi unusual motorcycle. The counter staff never batts an eye, and always finds me the parts needed. They follow up like they say they will, and remember your name and bike. I live 50 miles away, and choose to use this dealer over my local shop, that's how satisfied I am. read more

Crap service call for a part. Get put on hold for 15 mins for someone else to pick up not know any info on why i was calling. An start being rude asking why im calling an what i need. read more

The service department is superlative. I have a 2002 Triumph Daytona 955i. They solved a fuel injection problem, then test drove bike and realized rear wheel bearing was out. This could be a fatal problem for rider. They fixed that. Cost was reasonable. And they stayed in touch entire time they had bike with updates as to parts that were ordered and timing of repair completion. Great experience. read more

I've never had a worst experience with a business. I brought my Triumph Tiger there in February to have warranty work done to it. When I picked my bike up they said the warranty didn't cover the repair. Got home, called Triumph and they told me a claim was never submitted. When I called the dealer about it they said they thought it wasn't under warranty, even though I confirmed with them that it was under warranty before I brought it there (and that's not what they told me when I picked it up). I fought with them for a few months to get them to submit the claim and they always said they were waiting on a call back from Triumph. Finally I called Triumph about it again in April, and they told me they paid the claim to the dealership a month ago! So, I called the dealership back about it and they told me they would cut me a check for a fraction of what I paid them. I wasn't really happy with that so I talked to the owner about it, he said he would look into it and call me back, never did. Called him again, left a message, no call back. Submitted a BBB complaint which they never responded to. When the BBB closed the complaint I called and left several messages with the dealer but no call back. So now I can't get the dealership to give me the money they owe me and they didn't even fix the original issue with the bike. read more

My husband and I are riding our Vespa scooters from Maine to Florida and my headlight went out. A friendly motorcyclist pointed us to Green River Powersports. They didn't have the correct bulb we needed, but told us if we got one at the local AutoZone they would install it for us (which was great because the screwdriver in our kits wasn't long enough). A short time later we were back in business. The staff was great, the cost was very reasonable, and we had a great time chatting with Skip while he replaced the bulb. Thank you GRP! read more

Dishonest, Expensive, Greedy, Bad Repair Work Two chainsaws brought in for repair in July, took almost two months to repair, close to the price of a new one for the repairs - over $300. Expensive. Received no information on pickup as to what was done. Brought home, both worked when first starting and then both stopped working after one hour of use. Bad repair work. Called to complain, was told by Dan to bring them in - silly me I assumed that meant they would make good on their poor repair job and quickly repair whatever poor work. Waited one month, no word. Called them and was told, "they're ready, we called you a while ago." In this day and age, you just can't lie anymore about having called someone. Cell phones don't work that way - they show who called. They never called. Was not surprised, as the vibe of the place is shady - dishonest. And there's a pervading sense of not caring about the customer...indifference. Picked up chainsaws - was charged $70 to get my chainsaws back! Greedy. AND what did they do to one of the saws this time? Adjust the carburetor. I asked her what they had done to that saw the first time, many months ago? You guessed it...adjust the carburetor. Double charging for bad repair work. At that point I just wanted to get out of there and never be near that awful place again - what could you do when your property is being held hostage? I paid the ransom and got out of there as fast as I could. May I never have to walk through those doors again. I called later to try to actually speak to someone who knew anything and talked to Dan the manager. He promised to look into it and call me the next day. The next day came and went, guess who never called? If I ever called him to confront him about it, I can guess what he'd say: "Oh, I called you back." Dishonest. In summary = no chainsaws for a quarter of a year, $400 less in my pocket, and a bad reminder every time I pass by their storefront. I highly recommend taking your business elsewhere. It's a shame a local business would treat people so poorly. read more

My Triumph Street Twin was not shifting properly so I took it to the Dealer that I purchased it from. After 2 weeks (and a lot of excuses) still not diagnosed or repaired. I had zero confidence in them. I contacted Green River Powersports & spoke to Ed, explained my situation, asked if they would be willing to repair another dealer's mess. (My bike was in pieces-they claimed that engine & tranny needed to come apart) They were gracious enough to accept my bike on Tuesday. Wednesday afternoon I got a call from Ed saying problem diagnosed (not tranny) & parts are on their way from Triumph 2nd. day air. I got a call Friday afternoon-bike is ready, come pick it up. Unbelievable, 3 days! All the guys there are awesome! Friendly, very knowledgable, really went the extra mile so that I would have my bike for the weekend. Even though Green River Powersports is 50 miles further than other Dealership, they are now the only place to bring my bike for service & to purchase accessories for my Street Twin. read more