I brought my 2015 Street Bob to Nova Motorcycles to replace a busted wheel bearing. When they…read morere-installed the rear wheel they failed to replace the bolts, loctite them, or bother to torque them down correctly. As a result, they worked themselves loose and eventually caught on my swingarm which caused my rear wheel to unexpectedly lock up at 35/40mph. I luckily did not dump my bike as I fishtailed to a stop but am even more fortunate that this did not happen while I was on the highway, in traffic, or in the middle of a corner. This reckless neglect easily could have cost me my life. It also ruined the new wheel they had just installed, destroyed the sprocket and belt, dented the belt guard, and damaged the swingarm. Lastly, it cost me over half of the month of September on my bike while they did the repairs. After owning up to their neglect they agreed to fix the bike but would not pay to have another mechanic look at it to get a second opinion or do the repair for me. So I was stuck having the same people who could have killed me doing the repair on their own incompetent work. As you can imagine, this makes it very difficult to have much confidence in the safety of my own bike and has put a real damper on riding. Throughout the entire ordeal they acted with indifference and treated me like I was being a nuisance. They tried to reuse the same damaged swingarm even though I made it perfectly clear that everything damaged due to their neglect needed to be replaced. I didn't realize until I got the bike home that they didn't even replace the dented belt guard. When I requested the name of the mechanic for my report to the AGO they outright refused to give it to me. The mystery mechanic, their "Harley guy" still had his job when I went to pick up my bike. As I left they actually had the nerve to tell me not to come back. Disgraceful. For your own safety, do not give Nova Motorcycles your business.

I brought my old BMW R1100RS to Nova to have the clutch. I was recommended by and Old BMW mechanic…read morethat lives near me. I spoke to Bailey and she was truly excited to work on my bike. The work was fantastic, clean, done on time, extremely professional .And half the cost of the local BMW dealer. I was so impressed i recommend them to all my friends. Thank you!

John (Subi) Auto was recommended by my local mechanic for (Subi) head gasket work. (It's VERY…read moredifficult to find a mechanic wanting to do this work on these cars & more difficult to hear a reasonable estimate to expect if I find anyone) To start I was very impressed with phone service. Pleasant & patient every time someone answered or returned my call. Though I ended up not getting the work done as he looked ever & communicated other concerns on the car it was as pleasant an experience possible beginning to end starting with a very reasonable quote on the work & patience as I priced the cost specific (body) work they don't do, They have great reviews to start with so I'm confident I would be pleased with the work. I would & will consider them for similar work in the future should I need it despite the extra distance. They do offer a wool wax procedure to protect underneath cars to protect from rust corrosion. Seems a well worth investment considering cost of replacing parts.

We needed a headlamp replaced on a 2005 Honda Accord that was especially difficult to get to…read more Another place gave an estimate of 1-3 hours for the job, at $90/hour, and leaving the car there. For a headlight!!! John had it fixed in 15 minutes while we waited, for a fraction of the other estimate. And he fixed a burned-out backup light as we were leaving at no charge. Finding a good mechanic you can trust? Priceless.

Doug and his crew are awesome!!! Ryan you rock!!! My cousin…read moreand I were looking for a dependable vehicle in a tight budget. They nailed it!!! And between them and a great insurance agent we were able to buy the car, get insurance and get registered and plates all within 6 hours!! Green River Auto cares about their customers. They are now on our Christmas baking list and will be our go to garage for any car related stuff.

This place is the BEST! My sister and I went in and told Doug what we're looking for and how much…read morewe could spend. It's a vehicle that's not all that commonly available in this part of the country, and our price limit was right at the limit of what would be reasonable. He listened to us very carefully, asked lots of important questions, then set out on what can only be properly described as a "quest" -- and FOUND exactly what we were looking for! He was able to negotiate a great deal on it for us, then brought it back to the shop. This is where it gets even more wonderful, because the shop is known for being owned and operated by a mechanic with a sterling personal reputation and professional credentials, having trained in a shop up in Guilford, VT that is literally known as the very best one in the whole area. They assured us they'd go through and fix anything and everything on the vehicle that needed tweeking or repair before we picked it up, to make sure it was up to THEIR standards of excellence -- and that the price would not go above our limit even if they had to eat some of the cost. They explained this is because they shopped for the vehicle with their mechanical expertise, so if it cost more to fix it was that they'd assessed it wrong and should make good on it. Well, long story short, we took delivery of exactly the used vehicle we wanted, in perfect shape, looking like it came off a showroom floor, and it's everything we could have dreamed and hoped for. In the process, we found a mechanic we'll use and trust from now on, and made friends to boot! It's not easy to find a really superior mechanic and shop that has a personal value system based on ethics of doing what's right. Green River Auto is that place! And if you want a used car, I honestly do not see how you can do ANY better than you will if you go talk to Doug there. If he can't find it for you, it's not available. I've lived all over the country, from Texas to California and back again, and I have NEVER found a shop like this one, and never even imagined a person like Doug existed. He's literally come up with a whole new wonderful way to buy a used car you can count on, rely on, and be overjoyed with.

There isn't much I can say about Vintage Steele that hasn't been said already. It's a great shop…read morethat's owned and operated by great guys. Every time I walk into this shop (which is fairly often) I'm always blown away by the custom work they have going on and how excited the guys are about what they're working on. What makes me different from most folks that go to this shop is I'm a Harley guy. I can say without question that Chris and Josh are comfortable and confident working on any make of motorcycle. I trusted them to work on my Sportster and I trust them now to work on my Road King. When you drop your bike off for work you'll always have a good idea on what it's going to cost. These guys are great at quoting an estimate and follow through with great communication should they discover something else that might need attention. They'll never do any work without finding out if you actually want it done. These are stand up honest guys doing something that they love to do. Just stop by the shop sometime and have a conversation with these guys. If their genuine enthusiasm, passion and positive attitudes don't win you over....you should probably find another shop.

class act. stopped by to check out a bike for sale and was greeted by josh. he spent a few minutes…read morewith me and my wife showing us the bikes he was working in as well as allowing us to look around the shop. i did not buy anything but will certainly have them keep my triumph running strong. check out the website as well. www.vintagesteele.com

Installed exhaust system 2 1/2 years ago. The muffler is guaranteed, keep the receipt. The…read moremuffler is guaranteed, keep the receipt. I kept the receipt. Blah blah blah different parts store. Blah blah blah more than 2 years (never mentioned any expiring time). Too bad, $250.00 to slap a cheap aftermarket muffler on my car. So much for integrity. His word is garbage (and this is just for a cheap muffler). Go somewhere else.

Definitely the most honest mechanic I've ever been to. I've lived all over the country and I've had…read morethe unfortunate opportunity to have to look for a new mechanic every couple of years. Before leaving Oregon to drive out here to Mass I had a complete checkup done on my truck, got a bunch of various work done, tires, etc. They told me I needed brakes, that they were at 10%, that it would cost $500, and grudgingly admitted I could probably wait until I was out there to get the work done. Well, I get out here and go to O'Brien's on the recommendation of friends who live here. He tells me the brakes are fine, no problems, that I could probably wait until I drive to the next place in the winter to do them (I was only here short-term). He charges me nothing for the inspection. I came back today because I'm about to drive halfway across the country again, figure it must be time for the brakes now. He could easily have done the work but instead, he tells me they're STILL fine and will probably be fine for a while, definitely until after I get out to the next place. Outrageously honest. It's been almost 9 months since the mechanic in Oregon tried to get me to do the brakes then. Almost a year! I might be driving back here in the summer and if so, I'm waiting to do any repairs until I get out here.

I have called upon AAA over the years for various emergency and other needs. Yesterday, Sean (I…read morethink that's his name) came to the rescue to tow my old 1984 truck to a specific dealer who works on these types of vehicles. I was nervous because I needed a driver who would take good care on a flat bed tow. This driver was beyond excellent in all ways! He allowed me (a 65-year-old woman) to help get the vehicle onto the flat bed with no hesitation about my abilities. He was friendly and highly skilled. I can't say enough about him, and now I am curious about Sirum's services. THANK YOU!!!

This is a shop that does not stand behind its work or its warranty, attempts to sell you work you…read moredon't need as a solution, and then refuses to take responsibility even when the evidence is clear enough that the Northwestern District Attorney's Office took the case. My catalytic converter was replaced at Leon in Feb 2025 at 160,318 miles. It started to leak in April 2026 at 172,001 miles. It was still under warranty. Shippee Auto flagged the leak and said I should go back to Leon to have it replaced. Leon checked the leak on 5/15/26, confirmed it was coming from the other catalytic converter (the much less expensive one), and wrote me an estimate for work I did not need. I went back to Shippee's for something else, and they confirmed for a second time that the leak is coming from the catalytic converter Leon replaced. Anita Wilson, Consumer Protection Coordinator at the Northwestern District Attorney's Office, agreed to take the case. Ben, the owner of Leon L Sirum Co Inc, spoke to Anita on August 12th. He said he would work with me on the warranty, but I would have to find a way to get the part to him. The problem is I live 5 hours away now, and I already made the trip for him to tell me the leak wasn't in the part he replaced. Ben said the reason I have to transport the part is the negative reviews I posted about his business. He stated to Ms. Wilson that he personally looked at my vehicle and that he did not do anything wrong. If he did not do anything wrong, why would he be willing to work with me on the warranty of a part he claims he did not replace? Instead of doing the right thing, he tried to leverage the removal of my negative review to get me to transport the part to his shop. I agreed to remove the review after the issue was settled, and not before. That was not good enough for Ben. Instead, he wanted me to transport the part myself or remove the negative reviews without any guarantees that the warranty would cover the cost of the work.

Locally owned company! Tommy was so professional and helpful through the whole process. Kept in…read moretouch as the car got delivered. When he arrived, my lug nuts were off the tire as I had tried to do a tire change and was unable to finish the process as the tire popped and my back was too weak to complete the process. Really appreciate that he loaded up the car took care of the lug nuts and did everything with professional caring attitude. If you need a local tow company, call him!

My friend recently bought a var from Last Ride Automotive in Winchester. It developed several…read moreissues over tge course of 2 weeks, caliper froze and had to get towed, caliper replaced and break line fixed. Also fuel smell and engine issues. He had promised that there was nothing wrong with it and that he would fix it if znythung came up after she left lot, but he was refusing to help. So she asked me to go down with her to help. He pretty quickly got very defensive, yelled at me and called me a very rude and offensive name thar I wont repeat here, and kicked us out. I would stay away from this place at all costs as it appears they take advantage of customers and don't stand by their word or backup their product.

Everyone there is very helpful and their prices are very reasonable. I have fixed my car in many of…read moretimes and I have always been very happy with the results. Thank you.

Buying a used car, especially if done like I did from out of state, can be a nerve wracking…read moreexperience. John Loeb at Greenfield Auto Specialists made the entire process simple, easy, and stress free! Working with John was by far the best car buying experience of my entire life! Best of all was the fair price and that the 2019 car I bought looked and felt brand new! I strongly recommend Foreign Car Imports to anyone looking for a used car! -- Jim