I been coming here for inspections and recall services for years never had any issues. I'm a truck…read moremechanic so I know a thing or two about dealers. Prices are upfront, service writers don't try to sell you services that are not needed nor are they pushy. I highly recommend them to all my family members.

I have a 2014 Jeep Patriot. The car repair place I had brought it in apparently had broken the…read moreclutch and since they don't do transmissions, I was going to go here. First call in the AM had them say "they don't work on cars older than 10 years....." despite the fact that it's THEIR make/model of car. Then they think because I was looking at just trading it in for a new car but the cars were too pricey for me, they called me back and I said that I wouldn't buy any car from them if they abandon me after 10 years.... they said "is there anything I can do for you?" Like, no... that's all you could've done for me and you didn't do it. Then the car repair place here tells me that this place does transmission work... so I give them another shot. The guy who answered the phone didn't seem like he was trained to talk to customers because it felt like I was talking to someone just out of high school... he told me after about 10 minutes of listening to Private Eyes by Hall & Oates constantly restarting itself on hold, "yeah, we can do it with a 3rd party part... but we need to do a diagnostic test first. Is that OK? (that kind of thing is about $200)" I asked *WHY* you'd need to do such a test when it's for the clutch... he said, "for liability." Now, I'm not paying for YOUR liability if you break something. If you want such assurance, do the diagnostic at YOUR expense and give me the report. Then he puts me on hold again for a bit and yes, Private Eyes by Hall & Oates starts over yet again.... and I gave up because this place just sounds like a complete mess. I don't care that it's 2 miles from my place. I'll take a place that's 10 miles down the road and deal with getting back over someone like this. To be honest, after today, I think it's more productive if I just set the damn car on fire. I'm beyond annoyed.

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

I don't know what to say other than Customer Service and Communication are more than lacking with…read morethis dealership. After I paid my deposit communication was lacking for nearly 7 weeks, even after promises were made. Since picking-up my car, I've taken the car in for servicing a defecting driver's side mirror twice, only to be ushered away without being seen by a service assistance, being made to feel stupid then angry. Upon visiting the second time even the service manager admitted it was defective and told the service assitant to order a whole new mirror. For eight days I played phone tag with the dealership, even though they knew I was a teacher and my availability. On my return messages I said when I could come for service (I live an hour away in MA). I was NEVER able to make contact to schedule the third visit to get the repair. I finally said I'm done and my last message said to cancel any future service, that I would no longer do business with the dealership. I then received a voicemail the next day.....while teaching, from the Service Manager, asking me to call him. Nope.....I'm done with New Country Lexus of Latham. I've put in writing to them that I want my 75,000 mile maintenance agreement cancelled and refunded, that if I had to pay out of pocket for my local Toyota dealership to do my servicing, then having this maintenance package was useless. I'm also considering just taking the loss and trading in the 7 month old car for the car I wanted originally (a Toyota Grand Highlander Max Platinum). I'll lose a bit in the process, but if this is how I feel after 8 months, I don't want to continue.

I can't express the gratitude and ease of customer service when buying a car/suv for my daughter…read more From start to finish Ted and Nick we're not only genuine but just nice guys to do business with. They allowed us to take a test drive on several cars that would fit my daughter's needs. They wanted her to have the best car for her. We found and agreed on a cute little suv with all wheel drive for her to travel safely to college. All the running around was taken care of from the DMV paperwork, NYS inspection, license plates, and cleanliness of car for her were all taken care of. Essentially all we had to do was show up and sign a few papers and away we drove in her first car.

Mo was a pleasure to work with, no pressure like you get at a large dealership. I got an excellent…read moreprice for my Malibu, even the claims adjuster and my insurance agent and the bank were amazed at the price. If you need a car, this is the place to go.

All things being equal for a dealership this one gets a good review. Dealers generally are all…read moreterrible, but these guys have always gone above and beyond other Toyota dealerships. They do the work quickly, generally stand by it, and are friendly. The waiting room is large and clean with a great selection of drinks and comfortable chairs unlike other places that pack 40 people into an average living room. On top of that they have checked out basic issues for me without a cost, a light here, a piece of rubber there, and for this reason I continue to go to them. A good dealership should not nickel and dime you. If you have a Toyota, I would suggest this deal for warranty work, or if you are the type of person that wants the dealer to do everything. Even their prices on tires are fairly close to on-line places once you add in balancing and putting them on. I hate dealerships, but this one is at least passable, even when you are checking a car out, they don't immediately pounce on you, or at least it has not been my experience. The hourly work rate is about $60/hour if memory serves me right which is comparable or below other dealers.

I leased a car and paid for the full 3yrs upfront. I inquired about turning the car in early (2yrs…read more4mos) and was told no prorated refund would be given on what was already paid. Really??? It was a valid reason the lease was going to be terminated. Shame on you Toyota. Buyer beware.

My extended family have now bought 9 cars from Tony Mangino, we wouldn't consider going elsewhere,…read more We are always treated with the ultimate respect, we deal with Paul Bodnar. He always takes the time to explain everything to us in great detail. Never tries to rush us into making a decision. We will be customers for life.

I bought a 2019 Outlander at this dealership. Although the car was very nice, I had nothing but…read moreproblems with it. After spending a considerable amount of money there, over $4000 they didn't fix the problem. The customer service is not very good, they forget to do things to the car when you ask them to. And when I bought the car, they didn't supply a Carfax report, also didn't inform me that the car was in an accident. I am really upset that they didn't do a multi inspection before I bought the car, so these problems could have been addressed before they put it on the lot. I only had the car for 1 year and half a month, and I had to spend that much money. I would not buy a car again from this dealership, or recommend it to anyone Stephen.Denisulk@gmail.com

Bought a Subaru from these guys in October. Very knowledgeable, friendly atmosphere. The biggest…read morepositive for me was that they helped me to navigate Subaru's labyrinthine warranty service process, as it turned out the car I purchased had a bad timing belt tensioner.

I recently had gotten into a car accident and i knew the insurance company was going to take a long…read moretime to come up with the results i knew from day one, which was my car was a total loss. I looked up car dealers near me and started my search for a new car. I am a single mom so i definitely had a budget and i sure wasnt going to buy a brand new car so that as soon as i drive off the lot my cars value would decrease anywhere from 5000 to 10000 . So i came upon J&J auto dealership and not only did i get set up with a great car, i also was received with great customer service and an awesome crew. They helped me out with a loaner and i had a brand new car less than 24 hrs later. They did all the paperwork immediately and i was able to drive off with no money down and an awesome monthly payment arrangement. I truly recommend J&J . Ive been buying cars and driving for over 15 years and never recommend a dealership to anyone. J&J truly saved me a great deal of headache. Thank you

Cadell went above and beyond in helping us purchase our vehicle. He was highly professional and…read morewith us every step of the way. If you need to buy anything Volkswagen, he's your man.

Service department was extremely rude. I will never go back there. They worked on my car and…read morereprogrammed a key to my car. They gave it back to me with the check engine light on. For all I know they caused the check engine light. Every time I call I get forwarded to voicemail.