My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

Very disappointed. I never received a reply. This is the second shop I contacted through Yelp and…read morewas ignored. Since all the shops are local, I'll just contact the next shop by phone and follow up with an in person visit, if necessary.

From the owner: Empire Auto Garage delivers honest, high-quality automotive repair for the Capital Region — from…read morebrakes, tires, and oil changes to diagnostics, suspension, A/C, and full mechanical work. We offer fast turnaround times, transparent pricing, and real communication with no upselling or gimmicks. Whether it’s routine maintenance or major repairs, our experienced team treats every vehicle with care. Walk in today and see why Albany drivers trust Empire Auto Garage to keep their cars running strong.

Since discovering this gentleman and his repair shop not long ago I have been bringing both of my…read morevehicles to him for repairs. This review just reinforces my previous review. Kenta Bond, the owner of this shop is a man of high integrity. He also is a master of customer service. I call him a dinosaur because, even though he is a rather young person, he provides "old time" customer service. His pricing is extremely competitive - better than many - and he truly cares about his customers. The other day he stayed late to make sure my car repair was complete. It was not a simple repair. The car needed an axle. The parts supply house was very late getting him the needed part so Mr. Bond actually got in his car and went to the supply house and picked up the part himself. That pushed the repair completion time back. However, Mr. Bond stayed about an hour past usual closing time to get the job done for me. He does high quality work and is an absolute pleasure to deal with. Please help support this small local business. He needs the support far more than the big chain repair shops in the area and his price markups are far less than theirs!

Everything!! Kate is great and Kenta the mechanic is the most honest and fair mechanic I've ever…read moremet anywhere. Give him a call.

I brought my car to Gochee's Garage because it would not start. I was told the issue was a faulty…read morefuel pump and was charged approximately $1,800 for the repair. When I picked up the car and began driving it home, it immediately started running roughly and the check engine light began blinking -- indicating an active misfire. This serious issue did not exist when I originally brought the car in. I returned the vehicle the next business day. Rather than re-checking their work or considering that these symptoms appeared immediately after the fuel pump repair, the shop diagnosed a completely different issue (spark plugs) and charged me an additional $900. What was most frustrating was being told that these were "two separate problems," that the timing was "just a coincidence," and that it was reasonable to pay full price for both repairs -- even though the second issue only appeared after the first repair and was not caught during the initial diagnosis. While it was acknowledged that it was highly unlikely the spark plugs happened to fail on the exact same day as the fuel pump replacement, the shop refused to consider the possibility that something was missed or that something occurred during the repair. After posting a review, the owner publicly stated that he hoped to discuss the matter further and work toward a resolution. I followed up with a direct email, but more than two weeks passed without any response. Given the lack of follow-through, I have filed a formal complaint with the New York State DMV so that a neutral third party can review the situation and find a resolution. I am sharing this experience so future customers are aware -- not only of the repair outcome, but also of what happened afterward. I expected the shop to stand behind its work when new problems appeared immediately following a major repair. That did not happen here, and I cannot recommend this shop.

Got in quick and out work. Brought my own oil, they allowed it. Nice people. I recommendread more

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

If you need a vehicle go no place other than Metro Mike. I got into an accident and unfortunately…read moremy car was totaled. A friend of mine told me about Metro Mike so I checked it out. I couldn't be happier that I did. No lie this was the easiest most stress free vehicle purchase of my life. Mike worked with me and around my schedule. And got me into an amazing Mazda CX-5. I couldn't be happier. It's nice to deal with a down to earth no BS guy. I will absolutely be recommending Metro Mike to everyone I know. Thanks again Mike I appreciate it

Great guy to buy from. Completely went out of his way to finish the deal and follow up with me…read moreafter the fact. I've told family and friends to check him out and will be back again myself. A+

Just purchased a ca for my daughter here. Great experience, Bill and Jacob were very helpful and I…read morefelt like we got a good deal. Thanks guys

I had a very good experience buying my truck from Bill and Jacob. No sales pressure. I originally…read morehad decided not to buy it because it was an expensive purchase and only a 60 day warranty. Bill called me an agreed to add a 14,500 mile bumper to bumper warranty at no extra charge and that changed my mind. There was only one key fob with it and Jacob agreed to supply a second one and have it programmed. It had to be ordered and he was diligent about keeping me updated and when he received it, set up a date for it to be programmed and for me to pick it up. I have only good things to say about WS Auto Sales. I would definitely buy from them again.

Barry is a great guy! Took his time to get to know me and fixed issues my previous mechanic had…read moremade. He also took the time to explain what needed to be done and why. I will not go anywhere else!

Haven't been to this place but Barry is a great guy! He saw my friend and I getting ready to change…read moreher tire at a gas station and immediately offered to help. Had the tire changed in five minutes and taught us both how to do it very easily. Would absolutely go to his shop now and just want everyone to know that you're visiting a real, honest guy when you go to this shop. Thanks Barry!

All day long. This is the place to go. I don't know why anyone goes to a dealer. My Toyota dealer…read more(doesn't matter which because they all stink equally) during my free routine service told me I needed new tires and quoted me a high number. Went to Labarges. They told my nope. My tires were good. Another routine service. The dealer said I needed new brakes. Labarges agreed, but half as expensive. Most recently. My fan was making a weird noise so I thought they might cover the repair since I was at 40k miles, just outside the warranty of course. They also noticed my state inspection was overdue. Had to pay the dealer a $189 "diagnostic fee" to discover it was just acorns clogging a filter so I needed a need filter and of courses the acorns removed. $21 for state inspection which is failed because I didn't realize this, but I had two chipped taillights (my daughter is 17 and I'll leave it at that) so I'm $250 into the dealer and they tell me it's another $700+ to repair the taillights. So I stop at Labarges. They tell me to go to a junk yard or eBay and order a left inner and a right outer tail light and they'll pop them in for me. $155 on eBay brand new. And I happened to have a slow leak so they said that the sensor is starting to go, it he cleaned it up, but the aluminum sensors are garbage so they wanted me I'll likely need to replace them eventually. Charge to replace the headlights, cleanup sensor, and repair slow leak. $50 because it took them 30 minutes to do all that work. They charge you for the time they spend. A novel thought no? For anyone looking for a mechanic, why go anywhere else? They saved me over $1,000 on my most recent visits from what the dealer wanted to charge me.

Tire replacement. Thank you LaBarge's! I was squeezed in when other auto centers were too busy…read more They handled my problem efficiently and had me on the road in no time. The building has the feel of my hometown mechanic and the issue was handled as it would have been at home, right down to the product manufacturer. The price was certainly comparable and really a bargain because I didn't wait a week for it.