My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

Despite COVID19- not only once, but twice have I had an incident involving major damage to my brand…read morenew 2019 Chevy Trax, and both times the collision department (literally Jeff, Melissa, and Vince) we're not only responsive but they were quick, operated so efficiently, and do such amazing work that lasts a lifetime on what other dealerships would deem "inoperable," they make the impossible possible. I am so grateful to them. For anyone in capital area or NYS, DEPAULA is the place to bring your Chevy or GM. Absolutely amazing staff S/o to Jeff, Melissa, and Vince. You guys are amazing. Truly.

Worse experience of my life rude lying employees they scam people my husband tried buying a truck…read more1st they tried getting us a loan with a APR of 17.9 % and ran my credit 10xs and I told them no I work at a bank could have a check in a week through my job for an APR of 6.5% then they put my name as a signer and co-signer then they let my husband take the truck home with dealer plates on it for the week til we were getting the check and my husband got pulled over because it's illegal to have drive with dealer plates so truck got impound so went through bunch of crap then finally went to get a refund and Randy and Tom the VP super disrespectful a-holes even after proven it's illegal to drive with dealer plates and Randy agreed and shook my hand said he would give me full refund ended up giving my husband a check with less than half of our refund money completely BS they are scumbags and can't be trusted there definitely look at the cost and know your stuff before dealing with them ...I still might file small claims and turn them into DMV

I ran across a beautiful Ford Flex online at Quinn Motor Cars. While I was not ready to update my…read morecurrent car, but the newer Flex was so nice, I had to inquire. I got a prompt response from Mark Quinn and decided to give a deposit over the phone. Mark was the best person I have ever bought a car from in my 51 years of driving. I live in NH and need to make sure everything was in order for the car pick up when I got to NY. Mark made that very easy. When I am looking to upgrade my wife's car, I will reach out to Mark again. Class act person and dealership! Highly recommended. Brian Carpentier

After a terrible experience at another mechanic, I had to bring my car somewhere else. Quinn was…read morerecommended to my husband and I from our landlord, and I wish I had gone here sooner. They are not only knowledgeable, but they are fair and responsive. They go out of their way to take care of their customers, and they have been honest to my husband and I. I may be purchasing a new car in a few months, and will be keeping an eye on their inventory.

Really confused on the two stars in this site. I had a…read morebusiness I went to regularly for the my car, moved away from New York and when I moved back I needed somewhere near I bought my newest car from here and my last car prior to buying it was here Never any complaints My service advisor Steve is wonderful I truly with more place were like lia. Also when I went my car was damaged in an accident their body shop is right down the street and they're AMAZING

RUN FAR AND FAST FROM THE LIA AUTO DEALERSHIPS. If I could rate them a ZERO, I would. ZERO plus…read moreZERO equals a big ole fat ZERO! Use MOHAWK HONDA if you are looking to lease or buy a Honda. PLEASE DON'T WASTE YOUR TIME AT LIA; you will regret! Just look at the reviews!!! Mohawk Honda WILL GO OUT OF THEIR WAY TO PLEASE YOU. Lia will just RIP YOU OFF! HEED MY WARNING! Lia will tell you one thing to get you into the dealership, then figures will change. When you are in the dealership, they have you by the bal*s! You cannot just go test drive a car and get pricing, without the HARD BALL SALES PRESSURE at Lia Honda. You get the "oh yes we will match that, no problem", when they speak with you by phone, but then they turn around and SCREW YOU! I have been buying cars for 40 Years and most car salesman are sketchy. DO YOU RESEARCH FIRST. Know what you can afford. When they ask - WHAT CAN WE DO TO GET YOU INTO THIS CAR TODAY, tell them NOTHING. You need to think about it and then leave - go home! You will be happy you did. Unless its a one in a million car that is impossible to get, there is another one on the lot that will make you just as happy. Saying NO will give you time to process numbers and make a sound decision! The dealers have a bunch of base model Civics and Accords so don't let the salesmen's urgency to SELL YOU A CAR, hamper your decision process. REMEMBER, Car Salesmen are in the market to SELL A CAR. Cars are $25,000 plus and a $400+ per month commitment for 3 - 5 years. Be AFRAID TO BUY FROM LIA HONDA because you are the next person they WILL SCAM.

From start to finish, our experience with Destination Kia was wonderful. We strolled in on a…read moreWednesday afternoon and met with Dennis, who impressed us with his no-nonsense approach. After hearing out our vehicle needs, he recommended a car we liked and we test drove it. We were in communication with Dennis via text on Thursday while we explored some non-Kia options. By Friday we were ready to take the plunge. Dennis took most of our information over the phone. He ran our credit and set the car up with my insurance agent. By Saturday, all he had to do was hand us the keys. I was not surprised at all to learn Dennis is one of the top salesmen in the US. I would recommend him to anyone any day of the week.

very bad service dept service person told me nothing but miss information. rude response from…read moreservice dept do not buy from this dealership. Jim and Meghan are bad owners and they can keep thier moron kids and dogs

Bul Auto Sales & Service did a fantastic job. The team was professional, and they took great care…read moreof my car. Everyone was friendly and answered my questions clearly. I'm very satisfied and will be back for future service!

Brought my 2014 BMW 335 to Bul Auto, and they did a great job. Scott, the service advisor, was…read moreclear about what needed to be done and gave an accurate estimate. Darin, the service manager, made sure everything went smoothly. Honest, professional service you can trust. My car runs great now. Highly recommend!

I took the sales managers advice and purchased my vehicle at a different dealership…read more Went to this dealership to get numbers for a 2026 HRV EXL. Efe O the salesman said the color I wanted was super rare and he hadn't seen it before. Meanwhile 3 dealerships in the area had Nordic Forest Green with black interior. He presented the first offer and I asked him to separate out the dealership discounts and my car trade in value and he refused. The sales manager then came over and told me he couldn't go any lower and that the offer I had from another dealership was either a lie or I was mistaken on what I was purchasing. He also called my trade in car junk which is an interesting thing to say to a potential customer. I recommend any other Honda dealership in the area before coming to this one!

Told " Jake" I was interested in a deal similar to the ones I had gotten on my 3 previous leases…read moreand he wasted an hour of my time before he offered me deals that weren't even close. The he criticized my "demeanor"after I told him his options weren't even close and I would probably buy my current leased car on line for cash. I walked out after the "demeanor"comment. I guess because I'm a woman I'm supposed to be really nice no matter how much I'm ignored. I'm guessing there would be. nothing wrong with my demeanor if I was a man. My "demeanor" was "not interested" and annoyed because you wasted my time, Jake. Pretty predictable given the circumstances.

I have yet to have a worse experience at a dealership…read more I was presented with loan terms as though I were approved, signed the terms, held the car with $500. I was supposed to be contacted that evening by the financing department. No call. They never contacted me. I had to text twice, leave one voicemail, and call yet again to get a response about my loan request the next day, and my sales associate (Michael Kawola) told me they still did not have a financing offer. That's fine, but they've now had my $500 for two days, after misleading me that financing was secured, and ran my credit for a completely different car I had not even seen or been told about. wtf? The next day-day three- when Michael told me he'd contact me. By the afternoon, I hadn't heard from him, and had to call the dealership to find out it was his day off. Requested to speak to the sales manager, and naturally, again got no answer and had to leave a voicemail. This ordeal started Tuesday, it is now Friday and I JUST received the receipt for my refund. Super scummy practices. TLDR: I was led on with financing, ran my credit for multiple cars without my consent, and kept the deposit for a car they couldn't approve me for, for four days.

The quality of care I received was great, though I waited longer than I believed I needed to,…read moreconsidering what I had to do. The service was very thorough, and I appreciate the time and energy they used to help me with my issue. I also appreciate that they provided me with a video recording of the mechanic explaining the issues and actions. --------------------------------- More Info: My appointment was at 12:30 p.m., and they didn't finish with everything until 5:45 p.m. - What I needed work: * NYC Inspection * Tire Pressure Check * Headlight Replacement (I was given the option to leave, and they'll call to let me know they're done with my vehicle, but given my lousy history of doing those actions, I decided to stay and wait there overall) ------------------------ My rating is not a reflection of the work done for me, but in the time they used to do it. The work done was great and the management and staff treateat me well during the whole duration.

Flawless in thier sales and delivery. I wasn't looking for a new car but when this lease deal came…read moreup I couldn't resist. The sales person and manger where great, step by step and even adjusted the car to what I wanted. And the best part was after the sale the floor mats where missing I went back and another sales person got them for me.

I had an appointment to come in at 3pm to pick up my car , I had to wait until 4:20. They said the…read morepaper work was not done yet, even though they knew I was coming in at 3. When Michelle took me outside to show me my car she put my second key fob in her pocket ( I was told that the next day ) instead of giving it to me . I was also told she realized this as soon as I left the lot . I was so upset because I thought I lost it , because of course if she forgot to give it to me she would have called me !!!! I ask why she did not call me , and I was ignored. It almost seemed to me that she did this on purpose hoping that I thought I lost it , and I would have to buy another one . Be very careful if you go to Destination Nissan !