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Nemer Volkswagen

2.3 (72 reviews)
Closed 9:00 am - 6:00 pm

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Cadell helped me get a Jetta today!! Great costumer service and made sure I got all the discounts possible. thank you again

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8 years ago

Indifferent service in the Service dept--and there's absolutely nothing you or anyone else can do about it. VW, Inc. does not read Yelp.

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Ask the Community - Nemer Volkswagen

Review Highlights - Nemer Volkswagen

I've purchased two cars from Nemer, a 2010 VW Jetta and a 2013 VW Jetta.

Mentioned in 11 reviews

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Northway Toyota

Northway Toyota

(108 reviews)

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

Ford of Latham

Ford of Latham

(65 reviews)

Had my truck in for a no-start issue. Mike Hunter was my service advisor. After a few days there…read morethey could not replicate the issue. Truck has since started fine. In the end they waived the diagnostic fee which was very fair.

They use hard sell tactics. I asked about a specific vehicle, they didn't have it in stock and…read moreinstead of saying so, they brought out a similar make and model without saying this isn't the vehicle you asked about. The sales rep disappeared for a weirdly prolinged amount of time, so I went to the bathroom as a test. Sure enough, he immediately reappeared while I was away to start a rapport with my wife who was not buying the vehicle. We get to the test drive, he still doesn't say this is a different vehicle. I had to specifically ask him and he tried to dodge the question. Afterwards I asked about finding the vehicle I wanted instead of the one I drove. They can source a couple options for me, but they couldn't tell me how much they cost without first knowing how much money I have. We said we'll consider our options and get back to him. The sales rep immediately runs to get his manager. The manager, who immediately tried his pitch to my wife ignoring me, is very concerned that there was a miscommunication, and I said if you can't tell le how much a car costs I can't agree to buy it, and for some reason the vehicle doesn't seem to have a price until after you know how much money I have. He said that's incorrect, they can absolutely look up the cost of the vehicle, but they just need to know whether or not I can afford it first. I already decided I'm not buying, but for the helluvit I told him what I can finance through USAA and how much money I can put down. Magically, the car cost only 1800 above my range, but only if I finance through Ford's bank, because they're giving me a $4K discount to finance through them. Is is 0% interest for all five years of the loan. Also, I can't see the terms of the loan in writing until it's time to sign the paperwork.

Wally's Nissan Of Latham

Wally's Nissan Of Latham

(69 reviews)

Worst experience of my car buying life. DO NOT RECOMMEND - Dishonest Dealership and Poor Service…read more I strongly advise staying away from this dealership. When I purchased my new car, they promised to pay off my lease in full. Later, they claimed that was never agreed upon and left me with a final bill on a car I no longer had. The extra charges were the direct result of how they handled my old vehicle -- not because of any delay on my part. Communication has been terrible. I called, emailed, and left messages for four months with no response. They still owe me $324 after failing to properly handle the payoff before selling my car. They also changed the terms after the deal was made, increasing my monthly payment by over $30/month. On top of that, my brand-new vehicle had broken safety sensors within the first two months, and they implied I caused the damage. It took weeks to repair, and the only loaner offered was a truck -- not ideal after switching from an electric vehicle. To top it off, the shade inside the car fell out shortly after purchase. This has been the worst customer service experience I've ever had with a dealership. They do not honor agreements, avoid accountability, and leave customers paying for their mistakes. I will never return here and strongly recommend that others avoid this location as well.

I didn't have a good sales experience with Steve R. and the sales manager they were very…read moreunprofessional with the handling my deal and that is why I have not been back there

New Country Lexus of Latham

New Country Lexus of Latham

(48 reviews)

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

One Star because of dealership's poor customer service due to overbooking appointments…read more Four Stars for technicians and service advisors. I had a Monday, Jan. 6, 2025 appointment which was made five weeks prior and confirmed for routine maintenance (Warranty) on my 2021 Lexus RX 350. 9:30 am --Arrived on time and checked in for 20,000 mile checkup which was only tire rotation, battery check, and fluid check. Went to waiting room which I noticed was full to capacity. First clue as to what was to come. 10:30 am --Checked to see if work was completed. Told no. Returned to waiting room. Lucky to find a chair. 11:15 am -- Went to Service Manager (who was pleasant) to say I needed my car to get home to relieve caregiver. 11:25 am --My car was brought out. It had been vacuumed but not washed. I needed to leave. Paid my bill. Complained about amount of time for appt. In waiting room, I had heard from several that this happens often because of overbooking. It was a ridiculous amount of time for a routine appointment with little work to be done! If they asked/called, I would have rescheduled my appt. Problem is franchise/corporate greed which allows over scheduling. Profits come before customer satisfaction. As customary, I received an email customer satisfaction survey from franchise. I gave a detailed account of my bad experience. Shortly after, received another survey from corporate. I expressed my dissatisfaction again. It has been about a month, and I have not been contacted by New Country Lexus of Latham. This is unacceptable especially when the follow-up survey stated: "We want 100% customer satisfaction." I have not experienced these problems with the BMW dealership and the Accura dealership.

Audi Albany

Audi Albany

(46 reviews)

2023 Q3 - November 14, 2025: Oil & Filter Change…read more * Service Appointment - disconnect Originally scheduled for: Tuesday, November 4 @ 9:30 am I Rescheduled for: Friday, November 14 @ 1:00 o On October 30: I received an original appointment confirmation for Tuesday, 11/4 @ 9:30 o On October 31: I received 3 appointment confirmations: one for 11/7 at 11:30, a second one for 11/7 at 11:30, and a third for 11/14 at 1:00 o On November 3: I received an appointment confirmation for 11/4 at 9:30. I wrote back - no, this has been rescheduled for Friday, 11/14 o On November 9: Appointment confirmation for 11/14 at 1:00 o On November 13: Appointment confirmation for 11/14 at 1:00 Do I really need 7 appointment confirmations? * Service Appointment - disconnect November 14 @ 2:07 pm - message saying my Audi is overdue for a service visit and to click to schedule My car was already in there for service - don't they check their records? Brakes: Front 8m / Back 4m * Information Provided - disconnect When I arrived for my appointment, I told them - along with my oil change - that I also needed rear brakes and pads and that all 4 of my rotors are good, and I did not need an alignment. I previously had it to a very reputable mechanic for new tires and he told me exactly what was needed so I was well informed when I arrived. My Service Advisor came out and tried to sell me a package of all 4 brakes, pads, and rotors. I told him that I did not need front brakes, only the back ones and he said they recommend doing all 4 at once so I declined the service. o Do they always try to up-sell or was it because I was a woman? o When I got home I watched the video provided by the Technician working on my car and he recommended replacing the rear pads and rotors. o Where was the disconnect? o I have since had the rear brakes replaced by another reputable mechanic that I trust (and who also only charges $152/hr and it only took them 1.5 hours). Audi would have probably charged me double. * Service Almost Complete - disconnect I received a text message at 3:49 pm saying my service was almost complete. o I was already home sitting in my kitchen when I received this. * Email survey from Audi - never received * Service Reminder Indicator - I can't believe you charge people $65.70 to have this reset. How hard can it be to reset it? Of course you're going to have it done. I don't want to drive around for the next year with it telling me my car needs service. That should be a service you automatically provide to your customers. Needless to say, I am not (nor have I ever been) happy with Audi Service. The last time I was down there I told them not to wash the car. I just washed it and towel dried it the day before but it was done anyway. I feel like there's a total disconnect, I always feel like I'm not being listened to, I am being ripped off, and I am at the point where I just don't trust anything I am told. Each time I am down there I hear horror stories from other people waiting also. I have owned quite a few cars and have always relied on the dealership for the service needed and have been happy with the service provided. Audi Latham really needs to step it up!

Everytime I bring my car here it has to come back for a second time cause they never appropriately…read morefix the problem in the first place. The service department is very careless. Paying $220 for a diagnostic fee when your service techs can't even properly diagnose an absurd. I can in in Oct 2024 for my sunroof draining into my overhead lights. They told me my drains needed to be emptied and never thoroughly looked at my car. Now there is a class act lawsuit against my car and I once again have to pay for the diagnostics which is wild considering there is a lawsuit and I was in a year ago for the exact issue. This should 100% be on Audi and not at my own cost. Absolute trash customer service

Nemer Volkswagen - car_dealers - Updated May 2026

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