I bought a Subaru Crosstrek when my spouse did. I was convinced by sales staff it was the same just…read morea different color. But the chemical odor is horrible and I finally figured out she has the nice rubberized low odor floor mats like I had in my Subaru Forester that I bought in Troy six years ago and this car has cheaper odor filled thin cloth mats. I didn't realize that there would be a difference from one cross trek to another but there really is!! I feel like staff was kind and pleasant and that overall there was a miscommunication. When I tried the silver cross trek I presumed the red was the same. It's not. I have chemical sensitivity so this is a problem for me and I don't know that they are going to help me. By phone didn't work well when I called. The other perspective is that this is a different sized Crosstrek very much smaller. I didn't see any indicators of type variance outside the car w the rear bumper labels. I somehow missed it on purchase day.

Went in for service. Mike was extremely helpful. In and out. Very good experience. Would recommend…read moreto others 100%.

I have been looking online for 5 years for a car. I physically started searching 6 weeks ago. Three…read moreweeks ago I went to Subaru of Troy. The car dealer Jimmer K went about and beyond explaining every button in the car. I had to think about it and went back a week later and the Subaru I fell in love with was sold. So I then advanced my search still looking and went back to Subaru of Troy. I had tried out different cars at about 13 different dealerships. Absolutely no one came out to see if I wanted any help, they just handed me the keys and took a copy of my license. I drove about 20 cars total but I had no idea about all the buttons. I went back to Subaru meanwhile we were constantly looking online. I fell in love with a green Subaru but it had a few things to be taken care of. My intentions were to be back on Monday to do the paperwork . In the meantime we found the identical car with like 36,000 miles less and a 2019 not a 2020. We went and looked at the car which was the same price and I bought it. Nothing had to be fixed on it. I felt really bad and left a voicemail with Jimmer. I am telling you that I have never met a salesman like Jimmer before. He went above and beyond all expectations. I would highly recommend this dealership and I would ask for Jimmer, he was "fantastic".

Scheduled an appointment for 2 pm today with Vito. We sat at a desk like fools for a half hour…read morewaiting for him. We decided that was enough waiting with no one telling us why he was delayed, or Vito setting us up with someone else to take a test drive. As we were leaving, I spoke to the receptionist and told her we were leaving and she said he was with other customers. At the same time someone stated from a disembodied voice, I'm Vito. We left anyway. We know right now dealerships have the advantage but how about giving the customer a modicum of respect.

This is my first visit. The location is conveniently right off of the highway. The signage is…read moreexcellent. I was immediately able to locate the Ford sign from a mile away. When I turned onto the road to enter Ford there was ample signage for the service area. I knew exactly which direction to turn into to enter service, where to park and there was also a service sign with enter here directly over the service entrance area. This is always helpful when this is your first visit. They immediately served me and entered my information and I signed up for shuttle service, but because I arrived so early. They said they could have my car serviced early so I could drive myself. I said great, I'll wait. 15 minutes before they promised to have the car done the service rep came and told me they were done with one finding and if I opted to have that service they would still have me done on time. Well, unfortunately, my car wasn't done on time and when I went to the service rep he apologized and said there was no charge for the service that day. I truly appreciated that they stand by their word. They also have a coffee service which I totally appreciate as a cup of joe in the morning person. I'll definitely be back.

THE WORST!! If I had a positive experience, I would also write about that. But I have never been…read morescammed before this company had attempted to do to me.DO NOT BRING YOUR CAR HERE!! if it is a dealership only issue, bring it somewhere else to a different Ford dealership. They will tell you things that need to be fixed that are not true, you may even come out with a problem that you did not have before, but now suddenly have, my guess is that they're on commission, and makes things up. Do yourself a favor, go somewhere else do not give this dealership the opportunity to screw anyone else over. And if you put a complaint into corporate, it's never addressed. It is up to the dealership to contact you about your issue, and they just never ever call. They simply do not care.

had my brakes done here and the Rotors started skipping and going bad afree 10,000 miles. When I…read morebrought it in, they said that I would have to have my brakes done again because I wasn't DOWNSHIFTING my AUTOMATIC car.

I had been driving by this shop for years, had never went in…read more Recently I purchased a 1967 Mustang GTA S-code. Cosmetically it was perfect. It needed some work though to bring it to the next level with regards to maintenance. I stopped in and met Mike and his wife. They gave me a tour of the facility where I saw other high end classics that they were working on. I developed a real comfort level with Mike and decided to give him the job to help me finish the car. What a great decision! From the onset, Mike was nothing but honest and reputable. He told me from the beginning that if I wanted this car in a month, he was not the right man for the job. I told him to take all the time he needed, just do it right. Well after 4 months I received a call from Mike. The Stang was completed and ready to go home!!! When I got my bill for services I was surprised to no end! The bill was less than I budgeted for, and nothing was missed! Mike, thank you for such a fine job!! I haven't put 10 miles on it since you gave her back to me, but I am happy with what you did!!! I will be back with my other vehicles as well!!! Ed

I just bought a beautiful used car at Langan Chrysler Jeep the other day. I LOVE the car, and I…read morealso was very impressed with the customer service and attention I received. Mike Horn was my salesman and he was really honest and nice to work with. He made sure I was very happy with my car choice and showed me all the ins and outs of the vehicle before I left with it. All of the salespeople there were down to earth and helpful. They are a team that you can trust. I got an awesome deal and you can too!

Mike is the best, he's honest and fair and I trust him completely. I was going to Whalen prior to…read morefinding Innovative and every time I walked through that door there was always something "wrong" with my car and I'd get a $1k estimate. Not with Innovative, they do what needs to be done and don't make you do all this unnecessary stuff. I've been taking my cars to them for 10+ years now and have never had an issue.

I've known Mike for years, he is a great guy. His shop is located in Menands, NY between exits 6…read moreand 7 off 787, very easy to get to. I trust Mike with my Subaru, if you know me that is huge! He recently did my breaks and CV joint replacement at a very affordable price. I recommend this shop to family and friends.

I spent $555.00 for a major tune-up. I had ' tire pressure low' light on my dashboard and…read more'maintenance due soon' alerts. I get called while they're working in the car to ask if I want an oil change as well, it would cost an additional $75.00 plus. I refused as I asked 5 people in my office and consulted Kelly Blue Book website, all of who said oil change should be part of a major tune-up. I got the car, they did not check the tire pressure and left that light on. They did not fill windshield wiper fluid. They basically changed spark plugs, air and cabin filters, PCV valve, and that was it. ALSO note they advised me to change the spark plugs and their advice was unnecessary and self-serving. I did not request that service, I went in and requested a tune-up. Now, I still need to finish getting the car serviced but at a different garage as I will not return to Millers Corners Garage. 4/8/2023 Update: Went to Lia Honda who charged me $155.00 including tax for 5000 mile maintenance and to change oil and rotate tires, change fluids, etc... They said they were "very sorry" when I showed them the invoice from Millers Corners Garage. They said that you only change spark plugs and do a valve adjust after 100k miles. My car has under 18,500 miles. Millers Corners tole me I needed to change the spark plugs and do a valve adjust. That was untrue. Three techs of Lia Honda looked at the Millers Corners invoice and shook their heads, saying sorry to me. They all said it looks like I was cheated.

Honest, knowledgeable, skilled, personable, and communicative. I used to take my car to the dealer…read morebut no more! The dealer told me I needed to replace a caliper and (basically brand new) brake. I took my car here for a second opinion where they explained why the caliper might be leaking, how it might be affecting the brake, and under what circumstances the brake would have to be replaced. They updated me every step of the way and were able to replace the caliper and avoiding replacing my nearly new brake. I really appreciated that they took the time to check in with me when they looked at the car, when the part came in, and when the work was completed. I don't know much, if anything, about cars but I really appreciated it when they explained everything in great detail so I can better understand what's happening with my own car. Also, it's a little thing, but every time I've interacted with anyone at this garage, they called me by my name and even remembered my partner's name when he went to pick up my car for me. I'm definitely coming here for all my car service from now on.

Pro Automotive is my only mechanic & has been since 1993!…read moreThank you Richie & Mike for always taking very good care of me!!

I came to this shop yesterday a little frustrated. I did't realize that when I got new plates at…read morethe motor vehicle they don't have new screws to put the plates on, as I threw out the old ones. So here I am driving down State St, one plate in the rear view window and one on the dashboard. I pulled into Pro Automotive and what a relief. Rick not only found screws for the plates he put them on and even put the registration sticker on for me. The big plus was he would not charge me. I highly recommend this place I know that when I need any work done on my car I will bring it here. Thank You so much Rick Doris Dolan