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    Green Line Relocation and Systems

    2.4 (46 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 month ago

    Services - Green Line Relocation and Systems

    In-state moving

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    Broken household items .
    Danielle S.

    Update : multiple phone calls & emails to company are now ignored since filing my insurance claims. By law they must file my claim within thirty days of receipt. I have stated what they can do for me - process my claim. To date I haven't heard from them, please don't believe fake responses from the business on yelp appearing to be helpful.

    They didn't treat my boxes well
    Isra J.

    They told me the pick up time is between 1-3 pm, they came by 4 pm. I was almost going to miss my flight and they don't answer their phone cause they know your name, they just ignore you. Specially victor. The guys who picked my stuff were very nice and friendly in Baltimore. I give them that. I actually tipped them. The guy who dropped my stuff gave me only 2 times for drop off, and I have to move my appointments in order to get my stuff from them. He wasn't flexible at all. And we didn't agree on a time before. And he told me if I don't choose between these 2 times he won't drop my Stuff. When he came he wanted me to pay cash !!! Which we never agreed on, we talked about paying 10% at the beginning, 40% at pick up and the rest at delivery. They charged me 3% extra for using my credit card at delivery. When he came, he made me pay 150$ extra cause he says that my apartment is away from the elevators which is something not mentioned before, and no agreement on that at all. Victor made him wait on the phone for an hour to charge me extra but I refused to pay. He threatened me that he won't unload my stuff and that he will put them on a storage. Worst company every, worst customer service. They are unpredictable, don't respect their customers.

    They chip my legs of my coffee table building or packing it or in third storage.
    Dania D.

    They reach out through private message and did nothing. Don't waste your time or hard earn money with this company. The cause hundreds and thousands dollars worth of damages and do nothing about it but say sorry. Didn't replace tv or other furniture that they charged me about $300 extra to pack to ensure my items wouldn't get damaged and still delivered my items damaged or completely destroyed like like 50inch. Find a better quality moving company because this one is terrible!!!

    Wood side rail to my canopy bed

    My service in the beginning started off OK. I had a problem with the price changing upon arrival. Once my belongings reached their location my $5000 bed, mattress torn, wood chipped, dishes broken, workers very unprofessional, one of the movers had on flip-flops. And took his shoes off in my apartment. I would recommend them to anyone. To make matters worse upon arrival they refused to put my belongings in my apartment until I gave them an additional $150 because they didn't wanna walk from the curb to the elevator. Every day as I unpacked my five more flaws I am broken items I have screws in the floor missing from some part of my furniture that I have yet to be revealed. I am so disgusted and disappointed with all the money I spent. I thought I had a professional company I guess I was wrong I could've done better myself.

    Antique cherry wood mirror frame leg completely broken off
    Kelleen N.

    Do not let this company touch your belongings. This has been a total nightmare for my husband and I. When the movers arrived it seemed everything was going well. There were three men to move our two bedroom apartment. This is where we made our first and maybe most crucial mistake; we did not watch them. We sat in the spare bedroom with our cat as he was frightened by all of the commotion. When we did come out we advised of a couple fragile items (family heirlooms and irreplaceable pieces) that were also marked "FRAGILE" with a note by myself. While one was packing up the bathroom we were advised that they cannot take liquids, sealed or not. Wasn't happy about this but okay, it's in your contract, got it. I advised them to please leave the items they can't take where they are and I would pack them up myself. So TELL ME HOWWW cleaning supplies, nail polishes, perfumes, and other LIQUID ITEMS were thrown in boxes with everything else. Subsequently they of course spilled and ruined other items in the boxes. The movers were also advised that since most of our spare bedroom was still in boxes but not in good condition boxes, to go ahead and repack into green line boxes. This action was not taken and in fact they USED OUR BOXES to pack additional items in! Then get this- Upon arrival to California, they send ONE MOVER!! Our couches are easily over 350 pounds each as they are all recliners. There is no way humanly possible for one 40 plus year old man to move this by himself. So, of course, my husband had to assist with his bad back/knee. Which we provided the company photo evidence of, remarkably, they don't care. The mover himself was lovely but unfortunately that does not change the fact that we did not receive what we paid for which was a "professional" pack and move. Come unpacking time- we are unwrapping totally warped, dinged, scratched, gashed, ripped furniture. In NO way is this how our furniture left that apt. Every single thing we own; wood dining table corner crunched, chair legs split, wood bed frame gashed and scratched, tears in couch, entertainment center warped, mattress folded in half and taped together has a giant hump in the middle now, husbands xbox one crushed, antique vanity table with triple side by side mirrors half inch thick expensive mirrors custom glass completely split 2/3 right down the center (irreplaceable, destroyed. Also marked fragile), antique mirror with stand leg fell right off, split into three pieces AND THAT IS JUST THE FURNITURE. Unpacking these "professionally packed" boxes was a whole other story. Kitchen items mixed with bathroom items mixed with bedroom items mixed with clothing. How does that even happen?! We opened one box to find all of our knives in our knife block sticking straight point up at us, they taped a $200 ball gown to the top of a box which promptly ripped the dress upon opening, liquids were packed and obviously spilled, small items (breakable and not) were simply thrown in the bottom of boxes, there was NO organization to this whatsoever, boxes were delivered punctured and dented, a lamp was delivered in a box that was not even sealed with a piece of tape running across the top. Now the fun part- getting greenline to file a claim; we called right away to get this taken care of on the day of open business (as they delivered on a weekend yet aren't open on weekends, makes a lot of sense) anywho, we called and filed a claim with an accompanying 50 plus pictures to support the claim. Were told we would hear from someone when they got done investigating. Jump to present, it has been about two months, in the interim we have had to file this magical disappearing claim not once, not twice, but THREE times our claim has simply disappeared with no record of filing. Not to mention that to get a hold of anyone is like pulling teeth. Easily 5 phone calls to their 1 email. This third time we reached what we think (?) is a manager of some sort who said she agrees with us that this is an absolute disgusting display of ineptitude on their part but cannot do anything but pass along the information to their insurance company who, by the way, coincidentally will not even LOOK at our claim about the boxes due to the movers packing in our own boxes. Even tho there are still existing boxes of their own that are in complete devastation, that is apparently no matter. In addition to all the above, I see the absolute ASTOUNDING example of unprofessionalism displayed by this company on any review that is less than favorable. I am totally floored that they would allow you in front of any keyboard that transmits representation for this company to the world not to mention to speak to your own customers that way? How about providing a viable solution instead of inciting arguments with customers whose belongings were just destroyed? I will continue to share my experience/ never recommend this company to anyone who treasures their belongings and would like to receive them intact

    Greenline left trash outside my home. Woke up to this the next day!
    Selah T.

    ***** DO NOT HIRE THIS COMPANY ***** My husband and I relocated from Baltimore MD to Las Vegas NV middle of July 2016. This company (Green Line Relocation and Systems) contacted us from the internet just like 20 other companies did to sell how their company is the best in relocation. Per reviewing the company on Better Business Bureau (A) rating and per Federal Motor Carrier Saftey Administration ((https://ai.fmcsa.dot.gov/hhg/search.asp)) showing only 1 complaint per year and that they are an actual carrier company and not a 3rd party my husband and I decided to hire this company to move us cross country. The initial set up was great in speaking with sales associate/manager Crystal. She advised of the total costs and charges, fees, etc to expect. (We paid half our fee $1400 of $2,700 to Crystal) she also advised my husband and I to find an apartment complex in Las Vegas, NV that accepts 53 Foot Trailers. We finally did at Canyon Villas in Summerlin NV. I immediately called Crystal on July 18, 2016 at 9:30am West Coast Time to advise we found an apartment complex that accepts 53 foot trailers. She called us about 5 days later advising the truck will deliver our furniture around dates July 30- Aug 2nd. The truck driver called us on July 29 2016 stating he will deliver our belongings on July 30, 2016. The truck driver shows up today (July 30 2016) around 1:15-1:30pm and stops at the entrance. He gets out the truck and advises my husband he can't make it thru the complex in the truck and we need to pay him $300.00 now to shuttle our belongings. We immediately advise him there is a back entrance. He drives the truck to the back and makes his way about 150 feet from our apt complex door (Measured with Tape). Vladimir still wants $300.00 to shuttle our belongings. Per contract the first 75 feet is free then any additional 75 feet costs $75.00, I advised him we would pay $75.00 for the additional 75 feet. He gets upset and states we owe $300.00... hmmm Hustle Much! I advised him we are not giving him $300.00 to move our belongings and we will give the $75.00 additional per contract. Long story short they leave with our belongings. I immediately speak to the Owner and his Wife, we end up only paying an additional $75.00, they came the next day to deliver at 1:00pm and did not leave til 10:00pm. Because we did not pay (I Refused to Pay) $300.00 the 1 driver would not move our furniture and made the other guy move in all our belongings (reason the move took over 8 hours to complete). I thought that was down right rude to treat his employee that way. There are other things that happened during this move that I did not mention and will leave that for our lawyers. How about they broke our belongings during the move and have not paid for them yet. Pictures to come.

    My broken TV delivered by Greenline.
    Sean K.

    This has been the worst moving experience I have ever had with any moving company. We signed a contract for a cross-country move and had all of our stuff packed by the movers. The items packed included a brand-new $300 printer and a $500 flat-screen TV. The movers packed the TV in bubble wrap and a blanket with a free box that was included with the move. They also packed the printer in a blanket as well as their own box, which I paid for. When they finally delivered the items a week later than expected, the movers unpacked everything and left. When I finally got to unpacking the TV it looked perfectly fine, but when I plugged it in, it was cracked on the inside. The printer was broken as well. When I called the claims department they said they would take care of it. I never heard back from them or got any response until I called them several more times. Seven months after the initial move, they now claim because I did not unpack every single box with the movers still waiting and plug in all the electronics and check for damage, that I am solely liable for any broken items. I now have to file a civil suit against the company and take out more of my valuable time to fight them on replacing my stuff. Nightmarish experience dealing with these people, go somewhere else.

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    Photo of C G.
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    11 years ago

    Excellent service!!! Would recommend these guys to anybody. Filipp, Rob & Vohid were very professional. On time and on budget!!

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    Diana B.

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    9 years ago

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    9 years ago

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    Ask the Community - Green Line Relocation and Systems

    If the elevator is not near apartment there is an extra charge?

    Yes.it's 75 feet free. After each 75 feet it's $75.

    Don’t See Your Question? Ask Away!

    Review Highlights - Green Line Relocation and Systems

    Our agent, Victor, gave us a fair estimate (beating a few others!) and final costs came under estimate.

    Mentioned in 3 reviews

    Read more highlights

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    The movers were friendly and helpful. They were on time and finished the job quickly.read more

    When looking for movers I knew Yelp wouldn't STEER me wrong. It was easy to request a quote from…read moreseveral Yelp guaranteed moving companies then communicate with a few to get the best rate. Charm City Movers was professional from start to finish. I completed a Moving Quote Request on a Saturday, and they called me on Monday with some questions. Andrew was very friendly and professional. My move included moving furniture from White Marsh to Mount Washington, with a stop in Timonium to drop off and pick up more items. A three stop move with lots of stairs at each location was quoted at $750. This was reasonable since I had anticipated spending about $1,000. Their window for a Friday move date was between 10-12. They called when they were about 20 minutes away and met me promptly at 10 AM. Four guys in a huge truck arrived and got right to work. Within half an hour we were on our way to the second stop to drop off a bed and retrieve the rest of the furniture. Off we went to the third and final stop to unload everything. I was nervous about large items fitting up a narrow stairwell, but the guys assured me that if I had measured right, they would have it all fitting in the apartment in no time. That they did. When everything was unloaded, the driver went over the listed items and made sure everything on the list had been moved and put in the apartment. The price quoted was the price I paid, and they were done in exactly two hours. I tipped each guy in cash and felt a huge sense of relief when they drove away - knowing moving day was successful and complete. Great customer service and fast and efficient movers.

    Bookstore Movers - Another year taking the top prize!

    Bookstore Movers

    (812 reviews)

    Dupont Circle, Downtown

    I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

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    Bulldog Movers

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