This has got to be the most no-BS, straightforward auto shop I've ever been to…read more I really appreciate the guys who work here. They are hard-working, down-to-earth, and very polite. This shop has been in business for decades, and I was introduced to it by a friend whose family has also been using their services for many years. They are always efficient and reliable. This is exactly the kind of auto shop you want to go to: no flashy building, no fancy talk, just honest work and good service. I can't recommend them enough. Honestly, I'm surprised to find a business like this still around in Austin. It feels like a true hidden gem, and maybe, just maybe, a little glimpse of what Austin used to be.

This business and the employees are phenomenal! I've been going here for 15 years and they always…read moreprovide great and honest work. I've even moved across town several times and will still make the drive to get my oil changed here every time! Shout out Budget Lube and JB!!

I'm extremely disappointed with my experience here and feel like I was taken advantage of because…read moreI'm a woman who doesn't know much about cars. My car had died, and based on my understanding, I believed the battery was the issue. I had purchased the battery from this shop about a year ago and was told it had a 3-year warranty, so I came in expecting to have the battery replaced under warranty. Instead, I was told there was nothing wrong with my battery. The situation then turned into an issue with my alternator. I was initially quoted $1,500 for a new alternator, then $1,200, and eventually told Randy's "homeboy" could do it for $500 cash. I told him I didn't have $500, and he asked, "What do you have?" He eventually agreed to $200 cash. When I came back for clarification, I was told I was getting a brand-new alternator. However, when I returned, the same alternator was still on my car. I was then told that the positive wire on the alternator had been fixed and the alternator had been cleaned, and that was what the $200 was for. I was given a $0 receipt for the warranty battery, but no itemized receipt explaining the $200 cash charge. I left extremely confused and feeling like I had been misled about what work was actually being done. I don't know a lot about cars, but customers deserve honesty, clear communication, and documentation of what they are paying for. I personally feel like I was taken advantage of. Be aware of Randy and make sure you get everything in writing before paying for additional work.

Best place for an oil change and inspection. Affordable and fast. There's also a full service…read moreautomotive repair shop next to it that's owned by the same people.

Great job on checking my car. Quick and easy! Winn does a…read moregreat job making sure every customer is attended to. Thanks!

Winn and his team work on my Cadillac, jeep, all my trucks, Lexus suv…read more Always limps in and runs out. Great advice on buying used vehicles. Great work that's guaranteed. Very timely. Good prices.

I don't trust many places with my car so I came here by referral. Eric checked me in and he was…read moreawesome and let me know everything would be ready for an oil change and general maintenance in short time. They had to order a few parts so there was a little wait but they took my across the street to pickup some food for lunch which I was so grateful for. When I got back, Thu the owner talked to me a little bit and let me know my car was good. They gave me amazing prices for what I needed done and I didn't feel ripped off at all. I would definitely come back here for regular maintenance!

There's no other way to say that the 5 Star auto Team is hands down the best in Austin. Truly to…read moresay finding a honest mechanic that does a great job is rare. This team knows that my car is my office so when my air compressor went out it was a huge issue for me. They not only did it the same day for me but his auto shop waiting room is set up for pp that work remote so it was perfect waiting there. My air is cold and working great. Very Greatful and appreciate for everything they have done for in the last 8yrs.

Several friends highly recommended Luu Auto Repair, and after my own experiences, I understand why…read more He is straightforward, considerate, and honest about what truly needs to be done. On a previous visit, I asked whether my tires needed to be replaced, and he told me they did not. This time, I brought my car in because the A/C was not cooling properly. He recharged the system, added leak detection dye, and explained that I could return for a free leak check if the cooling weakened again. Although his schedule only allowed time for the A/C service that day, he still made an effort to address my additional questions. He also checked whether I was due for an oil change and told me it was not needed yet. In my experience, he never recommends unnecessary repairs or services. His honesty, practical approach, and efficient service have earned my trust. Highly recommended!

Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

Chance is always so helpful. He patiently explains things and shows me options. I always trust his…read morejudgment. Highly recommend

The people here were really helpful! They were communicative and saw me immediately. They drove…read morewith me and diagnosed my issue quickly, and fixed it free of charge. Chance and I think Ignacio was the other person who helped.

I've used them for years and for several different vehicles (all Toyotas). Honest, polite, skilled…read moremechanics, a bit expensive compared with one-man shops but less costly and more trustworthy than the dealer.

This is a from a (former) longtime customer. David and Dave had been my ONLY Toyota and Subaru…read moretechnician shop. Ever. Today I brought my old 4-Runner in for her first visit since Rising Sun was "acquired". The young man at intake informed me there's now an Upfront Diagnostic Fee ($179) to begin, then of course, whatever parts and labor are necessary to execute a repair. Pure Profit Gouging: to tack an additional required fee on top of the book repair. Pretty sad, considering Rising Sun's existing customer base are accustomed to excellence in all facets of service, including initial diagnosis. Nope, I'm not playing the new game of Charge'Em extra. New ownership, y'all can Scratch one formerly happy customer from the database. Parker

I was driving by and needed an inspection so I saw this place. coming from California and need a…read moreTexas inspection. This place was nice and quick and friendly. I simply pulled up to the back behind another vehicle and waited seven minutes. Great service

I go out of my way to the other side of town to get my oil changed here. The workers are always…read morevery professional and friendly and work quickly. This has been consistent for the past 12 year (so rare for a business in a growing city like Austin).