It's been a minute since I've been to this business to have my vehicle washed. I returned because his company contracts with them for their company's vehicles. This was good enough for me to come back. It was very easy to select the wash I wanted, and travel through the wash tunnel. The brushes did a good job getting things off the windshield. The employees on the dry line did a solid job washing my windows and cleaning the floors and dash. It had been a while since this had been addressed, so I was interested to see how well they would handle this. I was pleased that it was done well. I will return here in the future. read more

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Brought one of my work trucks(F550) to get detailed and the crew at the wash shop did an amazing job. This truck has been worked hard and needed some TLC. I did the vinyl and a wax and this 10yr old truck looks awesome. read more

Paid $30 for the basic inside-and-out service, assuming I'd get a clean car. Turns out, that just means a quick swipe with a rag inside--not an actual cleaning. If you actually want your car cleaned, it'll cost you $75. What the hell? Even spoke to the manager, who said, "This looks like a clean car to me," as if the service matched what I paid for--and if I wanted a more thorough clean, I should've spent more. Wild, considering he runs a car wash. You'd think a car wash manager would know what a proper clean actually looks like. People go to a car wash to leave with a fully clean car, not a halfway job, no matter the price. If $30 isn't enough for a real cleaning, then just remove it from your services entirely. Don't market it like it is a wash. No one wants to pay for a 50% clean car. Instead of pushing memberships, maybe just wash cars properly. That's what people are actually here for. Thanks. read more

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This car wash continues to let me down. Today I went specifically for the interior wash, and when I left, it looked like it hadn't been cleaned at all. The photos show the dirt, dust, and dog hair left behind. This was not a difficult cleaning job either. For $35 ($20 just for interior), this was a huge let down. Getting a car wash is a luxury for me so I look forward to it but this was a waste of money and I ended up doing it myself. read more

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I brought an older truck that sat for months. The team especially Ismael brought that truck to almost new. Attention to detail was amazing and Michelle the cashier explained the cost which was affordable. The entire team was friendly and professional. Great experience! read more

Dahlia and Michelle are always great and my truck always looks great! The whole team is always friendly and I am in and out.

Really basic and quick drive thru car wash. The price was reasonable and I was in and out within a few mins. I got the cheapest wash and thought my car was washed well so decent value. read more

The Wash Shop - Car Wash Near Me - Austin, Texas

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Tried it out because of the coupon. As others have mentioned, it wasn't worth it. A $22 wash is basic and includes nothing that they say it does... tire shine, ceramic coating, etc. Vacuums are $20 extra, and no option to self-vacuum or wipe down. On top of this, the attendant was just off-putting and rude. The entrance is on one street, and the "express exit" doesn't leave you where you started... that was weird. There are too many competitors in the market to have rude service, a mediocre clean, and lie about what you offer. Take a pass. Go elsewhere. read more

I took my truck in for a heavy cleaning and the shampoo on seats were completely cleaned. The manager and assistant manager came out and explained everything. Michelle was so friendly. As I was waiting for the crew working on my vehicle the entire team was eager to assist other customers. I will be bringing all my vehicles here in the future. read more

The staff is always very nice, friendly and helpful. I had it detailed as well and my vehicle looks great now

Requested showroom shine and interior vacuum! Friendly greeter and fantastic service! I was in and out in less than 15 minutes and my jeep looked great! First time in and I will definitely be back! Excellent value for the quality! read more

The Wash Shop - Car Wash Near Me - Austin, Texas

Service options are confusing. The salesman won't listen to what I needed. Won't explain the changes the shop has made. I have coming here for over 10 years and the quality of service has deteriorated drastically since the name change. The ownership must have changed. Not a family business anymore. read more

The free popcorn and WiFi are helpful but the lady at the counter was rude especially when I just spent $140 for the vinyl and carpet detailing when getting my car wash. Everyone who worked outside was super nice and helpful and friendly. So was caught a bit off guard by her at the desk. She never smiled or said hello. Not going to buy an annual wash package based on how she talked on the phone but will come back for a $10-25 wash. Will buy an air freshener or fragrance from Amazon to avoid her. I spilled my water and she was very rude to me and I felt like a 12 year old and went to the bathroom to get paper towels. At Starbucks, the baristas at least give me a towel. So good for wash and will consider getting a detail elsewhere for better customer service. Also paid $84 dollars plus tax to get my headlights polished so for a customer who spent ~$210 a smile and hello and a spare towel is a small thing to expect. Added the headlights here since my regular place said it was $25 cheaper here to get it done. At least the popcorn is yummy read more

You really can't beat the oil changes here as they're always done quickly and come with a car wash, but what makes this arbor great is the people. I *think* the person who helps me in the garage is named Kendall and he is always great at communicating what my car needs in the moment and what can wait til next visit. I like that I can go here and never feel like I'm being sold oceanfront property in Arizona when I drive away. He is also just a nice guy who is so warm and kind, which isn't something I've ever said about an auto care provider in a yelp review! The staff who does the wash and detail of the cars is also top tier and will absolutely spoil you to the point of not wanting to go anywhere else! read more

STAY AWAY - Crooks. I have been a loyal customer for over 20 years, but this newly owned establishment is the worst. I paid for a synthetic oil change for my SUV, but the technician tried to upsell me on various extras. When I mentioned that my engine was newly replaced, he seemed annoyed. Over the next few weeks, I noticed my car wasn't running as smoothly, similar to when the oil is near the end of its lifecycle. After 54 days, I decided to get another oil change at a different place. The technician there was shocked to see the oil was completely black and asked how long it had been since my last change. When I told them 54 days, they confirmed my suspicion that the oil hadn't been changed in a long time, much longer than 54 days. In short, the crooks at this shop didn't change the oil but charged me $100 for synthetic oil. Now, I'm worried about potential engine damage. I called and spoke to Sharon, the manager, who said she was new and that the previous employee who worked on my car was no longer with the company. She hinted that this wasn't the first complaint of this nature. She offered to knock off $20 on my next oil change, but I told her I would never return to this store or their franchise. What a joke. Their employee likely damaged my car and stole $100 from me by not providing the service. I also had to pay for a new oil change much sooner than expected. The oil filter clearly hadn't been changed, as it showed signs of weathering in the Texas heat. I do NOT recommend this company. They will rip you off. If you want your car to NOT be damaged, go somewhere else. They do not stand by their product. Steer clear. I am reporting this incident to the Better Business Bureau and similar consumer protection agencies. Brian read more

My wife took my car there to get an oil change and car wash. This place has really gone downhill since it changed ownership. When they changed the oil, they forgot to secure the skid plate, so when she approached the car wash, the attendants stopped her and taped it up, and she had to go back and get it installed. They even forgot to give her the sticker for the next oil change. The "free" car wash that is advertised with the oil change is deceptive, and now is only exterior. You have to pay $15 if you want the inside done. No more Ben's specials. We also had them replace the air filter. We had a trip that evening, and when we went to leave, the front A/C stopped working. I looked under the hood and saw that the air filter wasn't latched correctly and thought that it may have been related to the A/C. So we had to take a different vehicle for the trip and take the car in to be diagnosed. The mechanic said that the latches were not clipped correctly, and one of the clamps had to be tightened. The A/C blower was unrelated, but after all that, it sure made us wonder. We went and talked to car wash people, and they said it was a different business. So we went to the service manager of "Oil Changers" trying to get a refund. He was not very understanding, offered no concessions, and was just argumentative. So after a $91.62 oil and air filter change plus $15 vacuum interior, we had to spend $140 on diagnostics by a reliable shop to find out what was wrong. Lot of stress from poor service. We loved Arbor Carwash before and have used them for many years. We are not going to ever use them anymore. read more

The Wash Shop - Oil Change sticker they forgot to give us initially. - Car Wash Near Me - Austin, Texas

Went in for a truck w/bed detail. The interior of the truck overall 4/5 Exterior 3/5: massive lack of attention to detail on handles, creases, etc. Truck bed 1/5: they did not do it first time round, even after telling 4 different people as I stopped it off for service that this was important and needed to be completed. They told me that sprayed it out with air, the bed will sticky with simple syrup and dirt, not oil as they were trying to blame it on. Second 'wash' ; I watched this time.... They drove the truck through the wash bay with the bed cover closed, again not washing the bed of the truck. Took the truck around a corner and I assumed sprayed it out with water. Drove it to the detail area and we're vacuuming the bed out. I was called over to check out their work. Lol. There was still dirt and sticky syrup in the bed of the truck. I did not have any more time to waste. There was no manager to speak with on location. The reception person said I could call their 1800 number to file a complaint. Business manager reply 8/9/23: Your reply is as helpful as the 1800 number and non existent manager on site. Appreciate the help on a solution and remedy for the poor service and $200+ I am out. Thanks! read more

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I've been coming here for decades! And I'm well aware that big some corporate investors bought out this local car wash but I am SHOCKED that the last remaining loyal employees don't have fans out here working in this hundred degree + heat! And I'm really really shocked that they don't have nets over their oil change pits!!! Can somebody say OSHA!!! So I refuse to come here anymore if they don't start treating their employees, right! That's all I have to say today. Shame on owners of THE WASH SHOP. They don't deserve their wonderful workers!!! read more

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I was really happy to find this car wash, after my usual one closed/changed companies. I have a white jeep, so it's important for me to have a good car wash shop!! Especially during oak season! This shop does hand washes so it takes a tad longer than a drive through car wash but they have a big waiting area with wifi and even a desk if you need to get work done. They do an excellent job on my card and I have never had anything but exceptional service. The only thing I would change is that I wish the waiting area had a soda machine or vending machine to grab a snack or drink while I wait for my car. It is not a cheap wash but I have found that it is worth the money and a good value for the condition of my car. read more

Buen servicio todos son amables. Y mi carro se veía super bonito después de mi detalle. Super contento, el señor Juan G. me trató muy bien después que me devolvió mi carro!! read more

Pulled in for a car wash today. Attendant quoted me at $129 for a machine wash and hand dry. I refused based on the price, but he had already written the job details on my window. I asked for a towel to wipe off the writing, but he refused. Will never come here again based on the outrageous quote and unprofessional attendant. read more

3 bundle service + deordorizer was $175 and literally HALF the cost of the other 2 vendors I called. The car is immaculate. The "country dead animal smell" from the roast that was inadvertently left in the car overnight is now replaced by a lovely scent. Mats and carpet are immaculate. Every nook and crany is free of grandkid debris. They cleaned for over 2.5 hours and offered to give me a life home so I wouldn't have to wait. My first experience a year ago for a smaller wash and wipe here was not great, but when I complained the manager was very nice and did a once over. The counter attendant was really welcoming and the waiting area very comfortable. I'll just use the bundle services from now on. Give these folks another chance. read more

Great staff, friendly people, always getting my vehicles clean. One stop shop, oil change, inspections, wash, details and much more.

I'll start if by saying that the car was dirty and I expressed that when I arrived hence why I upgraded from the regular express wash to the deluxe $30 wash (and this is a drive through spot, not hand wash) as I needed the inside vacuumed and the car dried off. With COVID all proper precautions were taken. You drive up, you tell them what you want, they give you a ticket, you drive your car through the wash and then they dry it and have you go to the finishing spot. At the spot they vacuum and dry it off as well as out the tire shine on. While this takes place, you go inside to pay and they give you a card to show you have paid. In the meantime you are asked to wait outside (they have some seats under a tree spaced out for social distancing). All sounds great, right? However for $30 I guess my expectations were set too high. I still have bugs on the front of my car, I had to ask them to come vacuum some missed spots and when I got home I saw other spots that were missed. I had placed things in a box that could be easily moved when vacuuming but from the crumbs still in the seat I can see that didn't happen. It was suggested that I bring my car in for a detail, which I thought yeah, maybe, but I can't shell out $200 when you are showing me what $30 looks like. They folks were super friendly hence the extra star but I had to go home and finish cleaning the car which isn't what I had planned after going to the car wash and spending $30. read more

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I have only ever gotten the Lucy's Special wash. Today the light for the "Tire Shine" did not come on during my wash. I commented on this to the front desk, and lady there immediately offered me to drive through again. Note that this is my human eye vs their computerized system, so I was ready to be embarrassed by a lecture about how I must have missed seeing the light the first time because machines cannot be wrong. Grateful that she was proactive in making me feel heard and cared for. As for the automatic washes themselves, they have never completely cleaned all the crevices on my sedan and tires. But they get 98% of the job done - especially during pollen season - and are quick and reliable. I've never had my car come out still dirty like in others' photos, but I do wash my car fairly regularly so that dirt doesn't cake on. Hopefully my pics can help others know what to [not] expect from the washes. Considering today's customer service, I'll happily keep returning. read more

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I recommend for exceptional car care....but the entrances and where to drive for various services is confusing. Also I had to drop my monthly membership/subscription...was just too expensive. But the attention to cars is undeniably excellent. read more

The Wash Shop - Car Wash Near Me - Austin, Texas

Out of all the monthly car washes I have been a member of this is by far the worst one! Not only is it pricey they charge you an extra $20 just to get your car vacuumed and those guys end up doing a horrible job so you have to tell them how to clean your car correctly. Don't waste your time on or money going here. read more

Wash is good. I like that they dry the car as best they can before you leave. Don't buy any detail services here. Their shampoo machine ripped up my cloth seats and no one answered my email when I wrote about it. I'm shocked no one noticed, or that they didn't tell me when it happened. Cancelled my membership which was pretty great until that happened. read more

The Wash Shop - Sewing I had to do to repair. Twelve dollars of needles and thread that kept breaking, three hours of work and lots of frustration. - Car Wash Near Me - Austin, Texas

I had a wonderful time going to Arbor. They always take care of my car and address all my concerns. I have an older car and I always need to get my car topped off in my oil adjusted. I love sharing the stories with the guys at work there, because they assured me that they have any cover it and I'm not gonna be stuck on the road somewhere. read more

They refused to change the oil in my 2020 Toyota Camry. They stated they did not know what oil to put in my car. My wife took it in for me and they refused to talk to me on the phone. This was the quote from my wife of what he said "I know husbands are supposed to know everything, but as a husband myself who does this for a living I couldn't tell you what we use on our cars". Are you serious? This is nothing short of complete embarrassment, as it literally states on the oil cap what oil to use. I will never try to do business here again. First and last time. read more

Dropped car off for oil change and inspection. Got my car back and was running errands when I got a phone call. Tech had forgotten to replace a screw they removed. When I took my car back I noticed I was profusely leaking oil. They looked at it and determined the oil leak was a line to my oil cooler, said it wasn't their problem and weren't going to do anything about it. To be clear, my car was not leaking oil prior to my visit, and only has 17k miles on it. Took the car to the dealer and as it would happen the techs overtightened the oil filter housing causing part of the assembly to break. Now my cars in the shop for several days, I had to cancel my Easter camping plans, and will likely be spending hundreds on a repair bill. Thanks Arbor. Great service. Avoid this place like the plague. Update: the part they broke is on national backorder. I won't have a car for at least a month. read more

The Wash Shop - Car Wash Near Me - Austin, Texas

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When this place used to be the "Arbor Car Wash", I worked at Spirit 105.9, the radio station, and I used to bring the station's vehicles to this car wash. They never failed impressing me; so much so that I would, on occasion, bring my personal vehicle there to be cleaned, even though I live south of the Austin city limits. Plus, the manager was always kind and polite to deal with. Well, it had been a while since I had been there, and since I needed to take care of some personal business in Austin (and my car needed a good cleaning), I decided to take my vehicle to, what is now "The Wash Shop". I figured that I would get the same quality service that I always got with the Arbor Car Wash. Sadly, I was mistaken. I paid for the full service car wash (outside and interior, at a total of $37). Don't get me wrong, the people at the finishing point were great in cleaning my vehicle's interior. However, when I got home and looked at the outside of my vehicle, I noticed a number of small cracks in the paint along the hood and a couple on the sides of the vehicle. These were not there before, so I suspect that this was caused by the automated cleaning apparatuses during the wash-thru. The vehicle's outside is black, so the small white cracks along the hood and the sides are quite a bit noticeable as you get closer to the vehicle. Therefore, I do not think that I will ever return to The Wash Shop to use their wash-thru services. I would have only given one-star, but the workers that cleaned my vehicle's interior deserved a star all on their own by their efforts. read more

The Wash Shop - These are a few paint chips along the hood, but there were more. - Car Wash Near Me - Austin, Texas

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I have been a customer for a few years and I regularly come in and have my car washed. Hardest working employees you can find! Always a delight to speak to Josh as you come into the wash! He is always friendly and professional. Michelle at the front desk is always so helpful! Please stop by and get a car wash or a detail! Fair prices!! read more

Have the monthly unlimited car wash. Come here at least twice a week. Great customer service. Always friendly employees. You can get a basic, stay in your car, wash. Or, you can get a bumper to bumper inside and out detail. Go check them out. read more

The Wash Shop - Arbor Car Wash Austin - Car Wash Near Me - Austin, Texas

I was helped by Dion this morning, who was delightful. Very informative on what he recommended, and things that needed to be done with my next visit. As a person who gets nervous going to get an oil change, I felt relaxed and taken care of. read more

Lol wow blaming a customer um obviously you the girl tried telling me it was boxes from moving. Lol I don't touchva thong moving andovets putting on on brand new car hood added jer more . The movers weren't there that day and brand new car didn't appear that day Don't worry insurance took care you would be bugging for days Your respond to my review NIT ys in the side FYI never ever ble a 20 yr client wejo also repeats my life om radio. 25 for worst vacuum and blaming client THonestly just foolish lie and 711 has beatcarwasg doesn't talk back andlq nor one rome jjas these ajoq up. Of I wasn't for tour lack of knowledge and your disturbing and attitude made you just like a duchesswhi works at a carwasg. Ins abs collusion repair reported since system software tons if cars were being scratched by your machine or boxes or the cat from Arbor . Nah mess with Kitty get the claws and the worst review online onair and your idiotic reason my brand new car dages hands down by ins dealer and collision new I won And upu look like an ignorant lover. Best of luck. 7ll best cares. Blaming A client did you think you and gal would work on a media person on Austin. Well I'm I'm Dallas now keep working on that degree. DO NOT GO HERE read more

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I've been a long time membership customer and wanted to put in a shout out to Michelle. She is very personable and prioritizes any concerns and always remembers my name. I feel she is great asset to have on the Wash shop team. read more

Paid for top notch highest wash. NO scrub. Put about 2' behind a SUB and another SUB 2' behind us. Horrible. Rip off! NO managed to talk to. read more

This is my neighborhood car support! Clarence you are one of a kind and an amazing wealth of knowledge. Thank you for taking care of my car and I for the last 4 years. You make me feel safe on the road. Wishing you more and more in life!... read more

I would give this place 5 negative stars if I could. Awful customer service. Waited for 40 minutes with my car not getting to detail. Only to be told it would take 2.45 hours for a interior clean, THIS is not proper detail just simple interior cleaning. There were zero expectations set as far as how long it would take and it simply ridiculous to wait that long for that kind of service. Lady at the desk is condescending and rude. Manager is not much of one and seems oblivious to what reasonable times and customer care is. If you have 3 hours of your life to go waste by all means go get your car cleaned here. read more