This place came in clutch. I havnt been able to get my car washed in months. I was driving by to a meeting and saw them open. They looked swamped, but I drove up and asked how fast could I just get an exterior wash? The attendant was like 15 just go in and pay and we are good. I still didn't have time to get the interior done so that's why I had to go with 4 stars and not 5 but the space is great. Large inside lobby area great windows if you have kids that like to watch the cars get washed. They seemed to very well staffed so that a big thing currently. Over all I would definitely recommend stopping by to get your car washing needs Also it was very affordable For the quick full wash with tire and clear coat stuff was $25 So definitely think it's a good spot read more

I've been here before and had a great customer experience, which is why I returned today. Unfortunately, this visit felt different from the start. The service interaction was brief and somewhat impersonal, which made the experience feel less welcoming than I've come to expect. While the pricing was slightly higher than I anticipated, I likely would have moved forward had the initial interaction felt more attentive. Ultimately, I chose to take my business elsewhere. I'm sharing this feedback in the spirit of constructive improvement, as I know how much small customer-service details can impact the overall experience. read more

I have been to this car wash many times over the years because it is in a convenient location for me. Every time I leave, I swear I will never go again. It's very expensive for a basic wash that comes with a half-ass vacuuming and wipe down. Even when I have paid more for a mini detail, I have had to come home and do additional cleaning. read more

I've gone there for years and they always do a good job for the price. They are quick, and the amenities available are nice, what you expect from a nice line car wash. Like any car wash place, I never leave anything in my car, so there is nothing to be lost of stolen, and my experience has always been great. They also do detailing and have a spot on the side for window shield fixing (which I've used back in the days and had a great experience with). read more

There was a crack in my windshield after the service and the manager was dismissive about helping out.

Big waste of money. Minimum of $30 and they don't even clean/shine the tires haha. People who keep their car clean don't want to have to pay for the inside to be done. Genuinely baffled why anyone would be a returning customer here. Go to a gas station car wash and pay $5 or less for the same result. Should have read recent reviews prior. read more

I've been going to the finish line car wash for years. Earlier this year they changed their business model. Since then, service has been not as great. Yesterday when I went, I just got the Monte Carlo, which does not include an interior clean as I didn't really need that. When they said my car was ready and I went to get in I saw a a white glob of something on the backseat that wasn't there before my wash. So I asked the supervisor who said my car was ready if they could just wipe that off real quick to which he interrupted me before I could complete my sentence lecturing me about how I didn't have an interior cleaning service on the wash. I think what happened was when they lowered the seat I had a tube of sunscreen and it just squeezed some of it out, I didn't have a rag, so I was just wanting them to wipe it off the seat. The behavior from the supervisor was rude and inconsiderate. I've been sort ok with the lacking service but after this latest incident, I won't be going back, rudeness is never acceptable It's too bad cause they used to be really awesome and I didn't mind paying for the service, I bought a subscription to surf through instead Congratulations you just washed away a long time customer read more

Really fast service . Also They have great snacks . I am really surprised by the low stars read more

Not what I'd expect from this car wash at all. Was there maybe 15 min for a full service car wash. The cashier was incredibly rude when I asked if I could also purchase a water. She couldn't have been less friendly. The car was not clean at all! Looks like a kindergartener did it! Don't waste your time. I'll be going elsewhere tomorrow read more

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No line whatsoever on a Sunday, major red flag. I chose the $40 wash and was pretty disappointed, and then understood why what used to be a crazy busy car wash with 3 lines, was now empty. Not worth the price, I'd rather spend $10 on a drive thru wash and do the rest myself. Won't be back. read more

Very good service and provide you quality care. Nice snacks while you wait. Couldn't be better.

DON'T COME HERE. I just paid $40 plus a $10 tip. after being completely thrown off that they left the car running at the left turn yet had the parking brake engaged, I just got tobTarget and realized the back seat is completely filthy. they didn't clean the mats at all. not even hosed them down. unbelievable. this is the entire reason I came to a car wash or else I'd just pay $10 and go do the drive thru. what a waste. GO TO BARTON CREEK CAR WASH INSTEAD! they did such a great job I left them a $200 tip to buy the staff lunch on me. never going back here again. read more

Finish Line Car Wash - Car Wash Near Me - Austin, Texas

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I've come here since I moved to Westlake 12 years ago and over the past year it has gone downhill. today was the icing on the cake. they would let me leave my car and comeback and even when I went to get in it there was still a tag and straw in cupholder. I pointed out the mud under tires and my running boards and he said I would have to get an express detail. wasn't even vacuumed well. what a waste. read more

I've been coming here for about five years, and unfortunately the quality of the cleaning has gone downhill over time. The Monte Carlo package includes vacuuming the carpets and seats and dusting the dash and console, but those areas are consistently unsatisfactory--often looking like they weren't touched at all. I end up having to redo both when I get home, which defeats the purpose of paying for the service. At this point, you're better off saving your money and doing it yourself. read more

My car was so dirty, I needed a place that was close by and could get my car washed relatively quickly. I searched online and stumbled upon finish line car wash. I was under the impression that finish line hand washed cars, but this is not the case. I thought it was cool, however, that there were a lot of facts about their washes water usage and how they recycle it. After the wash, there is a team that does the detail work. I appreciated how quickly my car was completed (under 30 minutes!) read more

Finish Line Car Wash - Car Wash Near Me - Austin, Texas

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1. Too expensive 2. Inside barely vacuumed. 3. As I drove away the emblem of my car flew off. Never had an issue with it before, a few of them were looking at it and discussing something before we were told the car was ready. Didn't tell us anything was wrong and accepted tip with no issue. Would not recommend this place. read more

Professional, quick, AC in waiting area. I've been coming here constantly for a year and have gotten every level of detail with the utmost efficiency. they took care of a rock chip in my windshield on the latest visit quickly, didn't waste time taking my car out of the line, and took care of calling my insurance to finish out the claim. the ONLY thing is because they are volume heavy, little details, like rolling the windows down to clean the glass that you don't see or cleaning perforated leather seats in a the most expensive, get missed. but i'll happily trade that for how quickly i'm in and out for a full detail. read more

I am disappointed by the interior cleaning, there is still a lot of dirt and dust all over my interior. I was stupid not to check the car and just tip them. Why did I pay for this, could have done this crappy job myself. Not going back. read more

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I have had four cars detailed here one car I bought was smoked in for over 10 years. The car reeked of cigarettes. I did everything in my power to try and get the smell out. I used an ozone generator repeatedly. I also left the windows down for a week, sprayed it with deodorizer and nothing worked. I took the car to the Finishing line, for a detail. My car look like a new car and doesn't smell like cigarettes anymore. It's amazing the new life that they can give to an old They are incredible. Thank you. read more

Daniel, at The Finish Line was amazing at accommodating all my boxes in my husband's truck. The team worked intensively to ensure all of the weatherproof floor mats were taken out, cleaned and replaced...and vacuumed under them. They were extremely thorough on the cracks, crevices, cubbies, cup holders, etc. I started to feel bad about all the time they were taking. I helped myself to complimentary popcorn, coffee and ice cream-they too so long. They even cleaned the roof of the truck. 10 STARS today, team. Grateful. Thank you. My husband deserves it!!! read more

Took my car in Today to get washed. Paid extra to have drivers mat washed. I sat outside while they were presumably drying the car doing the interior glass etc. within 3 minutes they said the car was done. The mat was not washed and when I pointed that out they just said just a minute. The interior of the car didn't look any different than when I got there. This is the second time in a row that I was not happy with the service . I will not be going back. read more

Finish Line is my go to car wash, as the quality of the wash is consistently good. I especially appreciate that the windows are clean and clear (not smudged and streaked like some others have left them). I almost felt guilty having them read my car on such a hot day, but the weather did not slow them down. Thank you, Finish Line! read more

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The staff is very polite and professional. They even have reasonably priced monthly memberships for unlimited car washes. I have been coming for years! read more

A $300+ detail should never include glopping cheap silicone spray all over everything. I understand a lot of customers are dumb and expect it because they don't know any better, but offer people the option of a disgusting detail v/s a proper detail. read more

They always do a good job and I never seem to have to wait long. Their prices are prominently posted and not out of line with other full service car washes. If you think it is too expensive then back out and go somewhere else. read more

As a person who is in a family of business owners, my experience today was extremely disappointing and downright upsetting. It takes a lot from me to even think of writing a bad review, but it doesn't feel right otherwise. I have been a customer here for the last few years and today was my last day. I asked for a hand wash and interior detail. I came back 2 hours later and there was still grease on the outside and I wiped it off with my hands ( I thought no big deal). I paid, tipped and left. After getting to a stop en route, I checked my car again and realized that the interior felt lining of my trunk was extremely bald. And on top of that, noticed that the door guard to my front door was missing. I wasn't upset even at this point, but figured I would just go back and let them know of the mistakes and that the manager would realize the wrong and fix the situation. Boy, was I wrong. I was basically told I was a liar and the manager brought over the worker and asked if she did it. I couldn't believe it! First off, how unprofessional to bring a worker over and expect that she's going to say she made the expensive wrong and lose her job. That's unbelievable! And then when I said in a calm voice that I understand mistakes happen let's figure out how to fix this, the manager basically said there is nothing to fix and that I'm lying that it wasn't already there. I couldn't believe it. I truly believe in honesty and integrity and I was on the verge of tears to be told that I as a customer was lying about the damage done to my car. Of course, I doubt anything will be done and that anyone reading this from the company will even have the decency to respond. I can't tell you how disappointed I am and I will not be going back. It wasn't just a small scratch. The entire sides of the interior of my trunk was left balding. Do not come here! read more

3.5. Has all the things, but its a bit overpriced. You need a full-service auto car wash with hand drying? Its here. read more

Date 01-11-2024 at 12pm Hello everyone, I went here for a car wash with my kids as i always do for the past 5 years well I pulled in the bay area just a bit outside i opened my truck door and a guy comes to me and says I can not get out of my vehicle until i proceed forward I told him I was just getting my trash from the side and he said ok what can i do for you? I told him I wanted the most basic wash but my wheels I wanted them clean, He told me that it would be $25 per wheel plus the basic wash which $25 sounds unreal right I asked him what exactly it entailed because the last time l was their they did not charge that much keep in mind their prices are always the same unless I am missing something here . He comments " WELL I AM THE GENERAL MANAGER AND THIS IS WHAT THE PRICE IS IF THEY DID NOT CHARGE YOU THAT MUCH LAST TIME THEIRS NOTHING I CAN DO BUT THAT IS THE PRICE I AM NOT HERE TO ARGUE WITH YOU" .... I told him im not here to argue I am just explaining to you that last time that is not what I was billed and I never asked if he was GM or not. Having a title to a place is not a flashy badge fyi... anywho get ready after all of this he takes a step back and starts saying "SIR WHY ARE YOU GETTING SO HOSTILE WITH ME" and walks away great job "Mr. Chris" GM of a car wash like a Father with children in his vehicle going for a car wash is going to get hostile with you. Thanks for making me feel so Uncomfortable. How I got his name well I had to pull over to the side and ask someone else for it because he did not want to speak with me. ALL this over a car wash anywho that is my experience and ig this is how they treat you based on other reviews looks like the past couple months it has been downhill this place USED to be awesome. read more

Have driven by this place for years and finally have a car worth a professional wash and detail. When pulling in the lot, there are no instructions for specialty services so parked and went inside. At the counter, was ordered to "go outside and get back in line" at the car wash since nobody greeted me to start. Um, by what standards is customer service put back on the customer; or, to blame employees who don't know what to do either!?!? Do better. Will never return. read more

I went to have my car washed/detailed here. Before I left my house I made sure I brought cash to tip them after. I put exactly $33 in my glove box. After the wash I asked the person to wait so I could get cash out to tip them. The cash had been shuffled around, and I pulled it out to count it. There was now only $28. I asked to talk to a manager, and Matthew (the manager) told me I was causing a scene for accusing them of stealing. He didn't offer a refund, I had to ask. And then he told me I was no longer welcome at their car wash for "false accusations" of his employees stealing. I would have tipped them the $5 and continued coming back for my details, but I feel disgusted not only by having someone steal from me, but even more disgusted by the manager not seeing a customers perspective and essentially banning me for speaking up and saying something. Highly do not recommend this place. The car wash also left bird poop still on several places on my car. read more

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I went to get my new car washed for the first time since I bought it. Obviously, I was super pumped and I was happy to know that it'd take them only 20mins to complete the basic car wash that they had. So, I was waiting through, watching in excitement as the car went through the process of vacuum, clean, and mop. And then, it was ready - and I hopped inside in excitement only to discover that the mud marks were still on the driver side, they did not clean it/vacuum it very well :( and I was disappointed. I was all for supporting the small local business but was expecting more value from the business, but sigh, I was only mildly amused. They did an ok job and I'm not convinced that a basic car wash at a gas station would have done any differently. Will give them another shot but was disappointed so far. read more

As my reviews are, I will attempt to be quick and to the point. I have been going to Finish Line Car Wash for literally years, but I must have been fortunate to get the "A" team when I go on weekends. The gentleman that runs the line on the weekends is always awesome, friendly and courteous. I wish I could remember his name at the moment. If it's a great experience, then the $200-300 bill is more palatable for a Hand Wash and Wax. I have always gotten my vehicles hand washed as I don't want the brushes to make swirls in the paint etc. This morning, I thought that I would go and avoid the weekend crowd. The place was not at all busy, however, when I pulled up, the crowd of employees continued to talk amongst themselves etc. I parked in front of the detail/hand wash bays as normal. The person running the line looked at me several times and each time turned back to "BS" with the other employees. I finally walked up to him (Jose Campuzano - at least according to the receipt) in order to get his attention. I asked for the usual service for the vehicle, which is a hand wash, wax, wipe down. The price is usually $229 - I took the printout and went in to pay. When I came out - the vehicle had been moved into line and was going thru the car wash tunnel. I asked one of the attendants about it as the vehicle never goes thru the wash. I was told to talk to Jose. Jose stated that Hand Wash was not in the system for that vehicle and If I had wanted it hand washed it would have been another $70. The bottom line from his comments, sorry - not my problem (paraphrased). Needless to say - a bit ticked off at the moment. The $$ for hand wash was not the point. Summary: If you want less than stellar service with a giant helping of "I don't care - Jose is your guy. In addition, it was a poor-quality wash etc. and I had to wash the windows etc. when I got back to the house. I will have to think long and hard about returning to this business despite years of positive experiences. I can get an average car wash without the attitude in a variety of places and save myself an extra $100-$150 bucks. When I went to the reviews, was surprised to see that in recent years, my experience is becoming more of the normal. Ugh. read more

Decent car wash .. has gotten really expensive .. need to stop the help from smoking around our vehicles .. arrived this am n staff were all catching up on their cancer sticks . Gross , especially around n in the customers vehicles . read more

Just another tiny part of Austin that has gone to crap. For years this was my go-to spot and I've dropped at least $5k here over the last decade. That's over now. Their new remodel has resulted in huge price increases for clearly inferior service and a new tunnel that they love to say is used by "high end dealers" regardless of the inferior results. My old wash of choice was the "Turbo" for $26.95. It started with a hand-wash, followed by a trip through the tunnel, vacuuming and cleaning the interior, washing the windows, and dressing the tires. Now you're going to spend double to get the same services and all of their washes are done with brushes instead of by hand. Are you kidding me? You're going to use a brush on the paint of my $100k+ car? Just terrible. If you point this out, they refer you to their "custom" menu where a "Custom Hand Wash" can be had "a la carte" for only $50. And after adding an interior cleaning, window wash and tire dressing, my guess is I'll be out a crisp $100 dollar bill for what used to cost me $26.95. The upside is that their longterm customers are in revolt. Let's hope they listen to them. read more

Big dog owner who loves to have his head out the window. This place cleaned it up real nice for around $40 the INDY 500 package. This location is hidden if you aren't looking for it. Highly recommended by a few of my friends and I'm glad they did. The service is great and the place looks great. Complimentary snacks and drinks, for donations. Lots of shade and benches to wait outside. read more

Finish Line Car Wash - Have you ever seen a car wash with an aquarium? - Car Wash Near Me - Austin, Texas

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I've taken my Porsche here twice now. Excellent work and quick! Minimal hard water marks left when I pull into my driveway. My favorite part is they don't try and sell you a membership! Definitely recommend. read more

Finish Line Car Wash - Clean car - Car Wash Near Me - Austin, Texas

Unfortunately, I just had a terrible experience at Finish Line today. I have gone in the past and the experience has been relatively expensive and just okay, but it is close to my apartment so I've frequented it a few times. My car was washed and finished quickly, and I proceeded to get into my vehicle and drive away. I noticed that the inside still had quite a bit of dust and debris, but I knew that's the level of clean I was going to get from past experience. The driver's side door was open when I got to my vehicle so I didn't notice any issue on the outside until I got out of my vehicle after driving 2 miles away. When I got out of my vehicle and saw my door, the trim had 3 cracks in it that I'm 99.9% certain were not there when I dropped my car off. I then drove back to the car wash and requested to speak to the manager. He was kind and pulled up the video to show me what he could but not all footage was clear and only seen from one angle. I understand that they cannot be held liable once someone drives off the premises, but I would warn you about getting your car washed here due to the possibility that either the machines in the wash are damaging vehicles or the staff isn't taking care to not damage the vehicles. The manager could not offer me more than a couple free car washes. I declined and will not be returning. read more

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Quality has definitely gone down hill, car was not dried well, nor vacuumed properly Towels were left on hood read more

Rude staff, Bad wash. I wanted a $30 wash and the man told me I should get a different wash because it was 10% off, I assumed it would be around the same price, it ended up being $70? Why would you recommend something that is double and not tell the customer. They were doing this to several people. I have a keyless vehicle and they had a bad attitude with me when they would need my phone to move the car. The ladies doing the detailing were super rude and sarcastic with me and made me feel awful about being there (when I was moving my car she kept telling me to pull forward even though my car was giving me a collision warning, I stopped and parked and she rolled her eyes and laughed at me) And to top things off the wash wasn't even worth the $. Look at the photo, it included a carpet wash and the carpets look awful. Look elsewhere because this place is not it. read more

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I have been a delighted customer of Finish Line for 20 years, so I hate leaving less than 5 stars. However, with the new ownership, there are serious problems and no communication. I took my car in to be washed and waxed. When they finished, I looked it over and noticed a large series of scratches on the roof that were not there before. Multiple areas still had dirt and grime around my car. Finally, they did not finish buffing off the wax, particularly on the rear of the roof. While the manager on duty was professional, they could not get the scratches off the roof, and they did not get the remaining wax. I emailed the addresses on the website and heard nothing. So I completed the form on their website referencing my email address. It has been two weeks, and I still have received no email or phone call. Concerning the scratches, I informed them that I was aware that without video evidence, there was no way to prove that it was them. I would have expected some kind of response, at least in regards to the wax that they left, and the concerns about just how much dirt and grime was left before they went around and cleaned most of it up better. I am very disappointed in the work and the total lack of responsiveness. I've only needed to have things checked once or twice before, and they always got back to me quickly. The new owners and the new staff must not be of the caliber from before. This is unfortunate. At this point, I do not believe I would feel comfortable returning. Sadly, I would not suggest going to the finish line with your expensive vehicle. I'll update this review if I hear back from them. Pictures show wax that was left and scratches (**The floor panels that gear sits on are removable, so the scratches are not from gear sitting directly on roof**). read more

Finish Line Car Wash - Obvious wax left, even after they went over my car a second time. - Car Wash Near Me - Austin, Texas

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