Its easy to give 5 stars when everything goes well. What will tell you the most about a company is what they do when it doesn't. Unfortunately, this company is happy to make a sale but that's where it ends. There was installation issues and now the carpet (Mohawk brand) which is supposed to have a very long fade resistance warranty has faded terribly by the windows after less than 5 years. When I called to discuss this I was met with hostility and no response by email or phone. I gave 2 stars because Angel in the Puyallup (Tacoma) store has said he would help. We will see. I am currently waiting for the installation department to contact me. read more

I would give zero stars if I could. Waste of $17,000. Especially when you bought a new house and you gave them the house to start working in (before you even moved in). Save yourself a lot of trouble and stress and mental anguish, and do not buy anything here. Now we're stuck with floors that are not leveled and a few areas that have laminate that are separating... and what was supposed to be scratch resistant (did not get scratched up by my dog), was scratched by pushing dining room chairs into their place with the table? The first set of contractors they sent over were very quick, minus the sexual-harassment and attempted massage from one of them. I ignored it and just decided to stay away from my home (when they were working during the week) and I didn't tell my partner until after they were done (because I didn't want to slow the process of getting our floors done) ....because I knew if I said something then he wasn't going to allow the floors to be finished. Then later, I find out that our 16-year-old also felt uncomfortable around the same guy and complained to us. We did report that to the store. Besides that....We noticed immediately after the floors were installed that when walking around the kitchen island, the floors would sink. Probably a couple inches down to where you could see it separate from around the island. I complained immediately and they sent a different set of contractors out to fix the unloved floors, but they only fixed the area around the kitchen island. There are other areas in the dining room/living room that sink when you walk over the flooring and there's an area in front of the fireplace that is too high (to where it feels like there is a hill that you are walking up). Also, when you are walking throughout the house (depending on the weather outside), quite often you hear the sticky pads that are underneath the Mohawk laminate flooring. It almost sounds like a sticker is attached to the bottom of your foot in it un-sticks and re-sticks every time you take a step downstairs. I did complain about the small area of scratches on the floor and the lady who had helped us there conversed back-and-forth a couple times, and then she just stopped responding. We had even stopped back in person to talk about this, and she said she would get back to us and never did. We also had carpet installed upstairs. The carpet started showing wear pretty quickly on the stairwell. I had specifically asked about that for this carpet, and was told it was a good quality and wouldn't show wear quickly and had some sort of warranty. Before installation, I had mentioned some areas that squeak underneath the old carpet to the contractors replacing it, and asked if it could be addressed before laying new carpet over it. The carpet was replaced, but it was never checked out. I called the sales lady at great floors (will keep her name private) who had helped us to let her know, and they sent someone else out who pulled the carpet back up and put nails into the flooring instead of screws (in the few areas we had wanted addressed before the carpeting was installed), and rather quickly the nails popped up and the floor boards started squeaking again. There were more issues, but I won't continue on.... Except to mention how the baseboards were ripped up and broken and the contractors literally just put them back like that after doing the flooring. In some areas -pieces were put back together (like a treehouse, after a tornado), and stapled back along the baseboard line. I couldn't believe somebody would do work like that, and we instantly regretted taking away the hardwood flooring from the front door for this crap work. So what I'm basically wanting people to know is... Please don't waste your hard earned money here. You could go somewhere else for a better price and get quality work. I don't get that mentality of... "Well, this can't happen to me" because it surely can. Oh, and before I forget.... They decided to do some of their "sawing" inside of our garage and house and blew saw dust everywhere. Then they moved outside and the entire back siding of our house and windows was covered with dust. We had to clean this off our house ourselves. We also had to have our air ducts cleaned after that, and I did ask the company to at least reimburse us for half the cost after I had the vent company take images showing sawdust in the heat ducts. We were breathing in sawdust after these floors were put in, and we finally got to the point where we just gave up with this company and realized we were just gonna be stuck with the worst workmanship and company manners ever. Maybe we'll save up enough money in another 10 years to have the floors redone? If you have questions, feel free to message me! :) I have dozens more photos and videos. I would like to save someone their bank account and stress.... read more

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Great Floors ( through Costco) charged me $15k for a crew to install 1,400 sq ft of hardwood. Instead of a crew, they sent one guy who rushed through the job so fast that the entire floor is crooked, slanting to the left. Costco refused to stand behind their "customer satisfaction" guarantee and instead backed this shady installer. Their excuse is that this crooked floor is within "industry standards" but no one can show me where that is a real thing. Buyer beware. read more

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We have now carpeted three bedrooms through this company. First, the selections were numerous and well within our price range to get the highest quality for a reasonable price. Second, the installers have made the experience even better. Clyde did our Master Bedroom and was so quick and efficient giving us advice on proper care which he in no way had to do. The next two bedrooms were installed by Mike, Shirley and Damien. We were in a pinch to find places for furniture, so we were going to have them do one bedroom, then move furniture from the other bedroom there so they could finish the second one. Without extra pay and on their own, the moved the furniture and did the second room without asking me to help, It was touching. Love this crew! read more

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We had someone to come and measure. We unfortunately missed the sales guy call after he got the measurements from the person who measures due to having to have emergency surgery we called back 3 days later at first they said no one can help us because the original sales guy wasn't going to be in for several more days, so we called back to ask what the square footage would be, so I could simply do our own quote since we are on a time frame and they said they wouldn't give us the square footage and they tried to look up my fiancee's information to see if they could give a quote, but he was not in their system???? Its been over a week since the person came to measure!! When we are spending 5000+ on flooring I am not going to go with a company who seems to not even keep record's properly!! Would never recommend this company!!!!!!!! Take your business elsewhere! read more

My realtor had recommended Great Floors to me and it was great recommendation. I worked with George who was extremely easy to get along with. My wife and I were in and out in under 30 minutes. George recommended a particular line of carpet that was within our budget and we found the perfect color to match our needs. The installer that came out to do the measuring and installation was great. Everything fit perfectly and he was done within half the day. Thanks again read more

Ordered carpet for my house and was to have it installed on Monday. The installers were to arrive between 9 and 11am. After clearing the four bedrooms upstairs and the bonus room upstairs, we find out the installers will not be arriving. We had to call to find out what time we should expect them. The sales person told us that they ran into some issues. I can understand the issues but can someone just call and let us know? This is the first time using this company and I feel it will be the last. Scott Torgerson read more

It was nice to have a measure for kitchen cabinets. But a sticker price shock for over 30G for a preliminary estimate for a 12x12 kitchen that did not include countertop, flooring, installing appliances or fan. Similar cabinets designed online and delivered for top end construction 5-6 G . So, installation is about 25-30 thousand?! I will keep looking. read more

Went in to look at samples and talk to a salesperson. While I was there they were very helpful and we had a good conversation about what I wanted, when I needed it, and my budget. More than once I said that I was ready to buy now and had lots of availability/flexibility for them to schedule. I picked out some samples to bring home, then I asked about making an appointment for them to come by and measure the floors - they just took my info and said the measuring guy would call me to make an appointment. It's been a week and I haven't heard a peep. So yesterday I gave up on Great Floors went to homedepot.com and was able to book a measuring appointment for this weekend with no fuss. Home Depot seems to have a bigger selection and better prices. read more

Couldn't have been smoother. Nicole handled our order and scheduled the installation, which was done beautifully. Cannot see the seam! The installers were great. Thank you, Great Floors, for a Great experience. read more

I would give Great Floors 5 stars except for two issues: 1) There was a period of several weeks where Nicole S, the original sales agent, had transferred from Silverdale to Tacoma and I could not get anyone from Silverdale to call me back so I could continue selecting and purchasing flooring, and 2) I had to ask the installers to re-install some of the LVP because there were noticeable gaps between boards. Nicole S stepped in and completed the project from the Tacoma office, so she gets 5 stars. It's been 3 months and the LVP and carpet are looking good and holding up fine. read more

Never had such a terrible experience in my life. We went in looking for a vinyl/laminate flooring that would be the most durable and scratch resistant. We were directed by a sales person to a flooring that he assured would be durable and scratch resistant being an owner of a dog. Within one week, we saw scratches in our main traffic areas. I have reached out to t Great Floors several times to come and take a look at the flooring and see. They refused and wanted pictures. Pictures taken and sent and they said it was our fault and our dogs. We spent a lot of money on the floors and also had the house carpeted upstairs by Great Floors . They are all about the money and screw the consumer once they are paid they don't give a crap about satisfaction of their material or workmanship. There are gaps throughout the house as well by the installer. Go somewhere else. This was a huge waste of money. I would give 0 stars if I could. read more

We went here browsing for new kitchen tile. Tom Flask was happy to help us out. He answered all our questions, helped us find samples, and was never pushy/high pressure. We'd be happy to work with him again on our next project. read more

We had a good experience at the Tacoma store with the then assistant manager who sold us laminate flooring and carpeting for a house in Gig Harbor; installation occurred in a timely manner to allow our Daughter to move in; however, the installers did a poor job of reinstalling the base boards and mistakenly removed the laundry room flooring (which was not a part of the contract work); after our property manager contacted GF multiple times regarding these installation issues and received NO return calls, I sent an email to the store manager threatening legal action; the SM replied that day and sent an associate to the house; the GF installers returned and corrected their work issues. read more

i want to give huge thank you's to lori melton of great floors tacoma and richard green of rg contracting an independent contractor. both provided me with an outstanding professional assistance during this whole process, which started in november of 2021. lori milton provided me with outstanding professional advise on products, time schedules and advice on possible viable options. richard green, also provided me with outstanding professional advice and tremendous accomplishments in replacing the vynal flooring in my bathroom. two thumbs up, way up to both of them. great floors has an awesome first team! steve dische read more

I called today looking for a specific flooring product that Great Floors used to carry and we had installed 15 years ago. The employee who answered the phone told me they didn't carry that product. I asked if he knew someone who did. He said "No, Thank you Mam. Goodbye" Then he hung up. read more

Discriminated against us do to race! I was in yesterday with my husband to look for some solid hardwood choices on our newly purchased home of 3,000 SF. Unfortunately, when we walked in, at the same time another employee walked in (who almost let the door slam in our face) we were ignored for about 7 minutes. I say ignored because simply, a couple of the employees saw us waiting for service nearby the front desk, and were just ignored. Noone came to ask if we needed assistance or anything at all. A woman walks in and 2 employees rush to help her. Once they see the expression on my face, they ask her (not me) if she was first or we were. What was strange is that the man asking was the same man that watched us come in from the beginning while he spoke to another employee from the east end of the store so he knew we were there the entire time.So I did tell him I was there first and had been waiting for assistance and he then looked irritated he had to help me first. My concern is not only that they were ignorant enough to lose such a substantial amount of money for this impolite gesture, but what really concerned me is that I am, and my family with me there hispanic and I was ignored, yet when a white blonde woman comes in, she was attended first. We simply walked out. I just could not believe that this day in age, and in such a diversely cultural city and state, that I would get such a vulgar and disgusting treatment from GreatFloors employees. Now, maybe the woman was more valued to the employees with the false pretense that we were not there to make anyone money, but a nearby more professional flooring business just got our $27,000.00 flooring project which will begin next week. As a high grossing business owner myself, I know that there is no just for a company to lose out that much money due to ignorance. And as far as discriminatory and racially profiled, I am from Tacoma and have lived here almost all of my 30 years, and I have NEVER been discriminated against until now. I know what this was, and NOONE should experience this cruel unjustified treatment. read more

We had a very nice and helpful sales rep named Roy. They scheduled an install two weeks out and with less than 24 hours notice canceled the carpet install for our second story. They were very disorganized and seemed largely unconcerned with the fact that we had already moved all of the furniture down from that story for the install. Very disappointed and had to cancel our order. read more

My updated review is that they still left the job unfinished. I will be posting pictures soon. What a disappointment.

Let me start off by saying "WOW"!! My laminate/ carpet / and countertops look AMAZING! I recently needed to renovate my rental property in Tacoma. I reached out to Paul @ Great Floors and I explained what I wanted and what my budget was. Within a few hours I had pictures and pricing (which was extremely competitive!!) for my project. The installation was scheduled within a week. Paul was great, he was there every step of the way for me, he went out of his way to check on my rental and send updates with pictures since I live out of state. The installation was quick, on time and looks great. Paul's guys removed the old stuff and brought my rental into the 21st century! I will continue to use Paul and Great Floors on my next project because he was so easy to work with (never hassled me to make the purchase), they have a great selection of products in different price ranges and they have the experience to know what will work and not work in my house. Thanks Paul! read more

I've been so happy with all of my interactions with Great Floors in Tacoma. I usually have several projects going at once, and have come to consider Great Floors as a trusted resource. I work with showrooms and retailers on the West Coast, and am super-picky about customer service and business practices. Bill at Tacoma Great Floors is a joy to work with! He's knowledgeable, helpful, and very polite. I feel comfortable referring clients to the store. Everyone in the store has been helpful to me, even if they are not "my" salesperson. I appreciate the vibe of the store -- always pleasant from the front desk, to the warehouse. read more

Shanice Patton is the best, very helpful, hard working, knowledgeable, friendly, and a joy to work with.

As I began my remodel project I visited many businesses trying to find the right flooring. I got very frustrated with the way I was treated and ended up at Great Floors. I was so fortunate to work with Nicole. She was very patient with me as I am a very picky guy. Not only was she very professional but she went above and beyond to make sure my project went smoothly. I feel like that she is a rare saleswoman in a world of sharks. Thanks Nicole you are amazing!!! read more

Amazing service and lowest price in Tacoma for high end quality flooring. A special thanks to Bill Ferren -- our order was perfect -- arrived on time and in perfect condition. We ordered 986sq feet of core tech vinyl flooring -- it is not only beautiful but also 100% waterproof-- plus with the cork backing it is super quiet. Also a shout out to Karla who answered soy questions on Bills day off! We highly recommend Great Floors in Tacoma read more

Just a joke 3 weeks to get me the price and then the guy blames it on his sales team. If they can't do the math I doubt they can lay the carpet! If something went wrong I am sure it would have been a cluster to try to get them to correct any situation this is not a professional organization whatsoever! read more

Went to this store three times within a month. First time we went in and browsed without so much as a 'hello'. We were fine with that, there is a lot of merchandise to peruse and the selection varied nicely. After other stores with pushy salespeople it was fine with us. Second time we were in there for over an hour perusing tile and then flooring - one salesperson working with another couple never acknowledged us, but almost an hour later when we looked at flooring and were about to leave, she had time to offer an opinion. Third time we went in and knew the tile we wanted, but still needed to look at flooring and counter tops. Only took a couple of minutes for a different salesperson to acknowledge us, we told her what we were in the market for. However, as soon as we told her what tile we wanted to order, she said she would call and check stock/prices - she told us that she would call us with information later when she got around to writing it up. We proceeded to look on our own at flooring until she came over to remind us that she would call us with information and we could go on. Then we proceeded to look at counter top materials and again were told that we could go on home and she would get back to us with tile numbers. So we went home and considered the links of experiences. We almost ordered anyway, thought about it some more. Neither of us could get over being asked to go on home and wait for her to call. We knew what we wanted, nobody had to do more than write up the order and process it. Plenty eager to take credit card information, days later even considering until commentary regarding a change in the order (increase)/ Prices are decent, but service is reflected in those low prices. We took our business elsewhere and they are very happy with our total of $$$ and we are happy with service. read more

My wife and I went to this Great Floor (closer to our home) to find a match for our hardwood floors and inquire about replacing some damaged pieces of the discontinued flooring we purchased in 2015. Older male employee greeted and collected our info to look up our flooring order. Once he realized we had made our purchase in Lacey, WA, he lost complete interest in helping us. While he did give us the Lacey managers info, he flat out refused to help us to find a match for our flooring, as we are now planning to add it into our kitchen. He literally said, to just look at sample refusing to help us and when I asked for assistance/suggestions he said, "what, I can flip threw the samples" and walked away. read more

Very, very rude salesperson. Our contractor will be buying flooring here for us, so we went to look at what they stock. We did not ask anyone for help, we just started looking. A salesperson approached us, we told her why we were there. She then basically told us to get lost since our contractor will be buying from someone else at the store. Look, I get how commission sales works, I've done it. You don't have to spend your time helping another salesperson's customer and I wouldn't have expected her to waste her time on us. But I would expect her to treat us like we were welcome at the business. We didn't know who was who at the business when we walked in nor did we ask her to talk with us- if you're in sales, you need to remember that you're representing the whole business, not just yourself. So at least be polite to people who aren't buying from you and help us talk to the right person instead of treating us poorly just because we didn't know who to talk to when we walked in and won't be putting money in your pocket that day. It would have take the same amount of time as being rude and would have made me much more willing to do business with the company in the future. I guess our contractor will still be buying from these guys, but I wouldn't go here on my own- attitudes like this are totally unnecessary and are what give commissioned sales people a bad name. Even most car salespeople will help you find the right person if you're not buying from them. If this is how they treat customers before the sale, I'd hate to see what their customer service is like once they have your money. read more

Customer service rep was knowledgeable. If you decide to have someone come measure your floors and decided to not purchase with great floors you will not get your deposit back. THAT was not specified. Granted its 50 dollars plus tax its the principle, it should be very clear in the beginning. Won't be going back. read more

Excellent customer service, great quality and professional installers. Thanks Great Floors!

I am a property manager and work with flooring contractors every day. Great Floors in Federal Way, especially Tom, offer the best service available. Rush jobs are always difficult but Tom was able to complete a job in Gig Harbor with less that 12 hours notice with complete ordering and installation! We put new floor coverings in two laundry rooms at the property and then the machine installer damaged the new floors. One phone call later to Tom and the floor was being repaired within hours! I am hoping that our next jobs are not so difficult for Great Floors! read more

Called in a payment for an order for tile and cancelled it the same day s found the same product for 67 cents a tile versus $3.69 and they charged me a $183 restocking fee even though we called back the same afternoon so felt like we were screwed royally to be sure. Not nice. I can see why they are struggling to hold on to the third star in their 2.75 stars from other customers reviews. Hope this 1 star review helps show others the kind of business they run. Great rip off , not great floors. read more

Great Floors is the worst! Don't go, don't hire...ever. From the corporate top down to local manager & service staff - terrible customer service and nothing but problems. This includes trying to get a refund for installation that never appears to be available more than a day or two out. Latest was requesting a refund with a follow up saying so sorry, I accidentally charged you again instead of refunding after the 1st charge was never approved initially. read more

I recently went to Great Floors Tacoma to get help with some kitchen & bathroom flooring projects. I had a pretty bad experience at a different flooring store recently, so I decided to try this one. Thankfully I did! My experience was amazing and I left with a literal sigh of relief. As soon as I walked in, I was greeted by Michael. I instantly felt like I was in good hands. He ended up being the assistant manager of the store. I was also really impressed with the way he interacted with his co-workers. He was training a new person, and his professionalism was on point. I have a lot of home improvement projects going on, but I never ever felt pressured by Michael. He took the time to educate me about the differences between laminate & LVP. He walked me through the entire project from start to finish and what to expect during installation. Having been in sales before, I can recognize a helpful one. People buy from people which is why I will definitely be back to Michael at Great Floors to do my counter tops and cabinets as well. Something I didn't even know they did! Thank you again, Michael!!! read more

This company is worthless..there is absolutely no follow through, they never call back when they say they will, customer service is terrible! Unfortunately we are stuck with them for our warranty at the moment since our just as useless builder chose them for their flooring. Horrible quality of work, seriously AVOID THIS PLACE read more

Not so Great....Floors Went into Great Floors & salespeople were friendly & attentive but I think the problem lies in the communication between salespeople & installers on when the setup time is. I was told the installers would be there between 8-9am but at 10:45 I decided to call the store with their lack of appearance or call. They called me back after a few mins to tell me their guys were at the store & would pack up & leave now. That's ok I get it sometimes people are late or pushed back behind. I just wish the installer asked to use my bathroom before just waltzing in there. Hey when you gotta go you gotta go --it's just our water was turned off at the main since we just moved in so I didn't want him flushing. Can't complain too much since the carpet came out good, but next time I'll probably look elsewhere. read more

Ordered 700 sq ft of luxury vinyl plank flooring . Oh it took a year and several mind changes before we decided. Laurie and Kelsy at Great Floors helped us along the way never getting tired of our inability to decide. They we're always helpful and friendly .When we did decide our installers showed up on time and ready to work . Richard and Clayton were very professional and they we're also very fussy workers always wanting everything to be just right . I was very impressed with these two. Very hard working and really knew their stuff. I've remodeled several homes myself and been around a lot of contractors and these two were a joy . Not only did they do a very fine job they swept and cleaned up every last scrap and when they left I had gorgeous floors and no mess! read more

It has taken me a very long time to write this review. I have just now been able to get to a point where my anger is no longer seething. They had a great selection to choose from and we have a lot more to remodel in our house, but they will never again receive one cent of our money. We bought a large amount of product from the Tacoma store. The sales staff were very friendly and patient. However, the main product we purchased was awful and when I followed the directions on how to address this issue, the management of GF showed their true colors. They are rude, untruthful and dismissive. Their hired a "3rd" party evaluator to come out. This person was hours late for the appointment, talked about how behind in his work he was and when the report was finally made available to me, the details of our house and family were inaccurate. It referenced animals we do not have and so much more. There were installation issues with another product we purchased but at that point I just wanted to be done with this awful company. read more

We had someone from Great Floors come out to measure our floors. The service wasn't the greatest when we went in originally, but they had a great selection and they were nice enough. I tried to call today to let them know we would order the floors in a couple of weeks, but the salesperson on the phone was so rude there's no way I'll ever call back. He didn't want to help, didn't want to find our file, and didn't want to find our salesman - he just wanted to bark at me because I couldn't remember the salesman's name. If that's the way they treat you when they're trying to win your business, there's no way I'll ever use them. I'm glad we only wasted the measuring costs. Now we know why the salesroom was empty on a Saturday afternoon. read more

We arrived at the store and were greeted by the friendliest people. Pat was extremely honest, didn't try to up-sell me and listened to our exact needs. It was truly pleasant buying experience and I felt great about giving my business to such a respectful company. read more