Appreciate their quick response, whether they are able to help us or not remains to be seen.read more

Our real estate agent was the initial point of contact (since we were still under contract on this…read morehouse and in the waiting period until closing) and met with someone from TN asking them to give us a comprehensive review and estimate. They completed the estimate and cited 11 windows for replacement. We closed on our new home in May 2026, promptly called TN to schedule the work, and paid 50% deposit over the phone. We then waited for the glass to come in so they could complete the work. Our experience with Top Notch has been truly awful. The initial estimate was for 11 window replacements; since we have been working with them they have only cited 8 windows. When the glass came in and they came to install it we let them into the house to get started on replacing the windows. Two contractors arrived to our house an hour late. We asked if they needed anything and they said they didn't. We were in the house the whole time and assumed they would come and check in with us before they left to get an update on work completed. The two contractors who were in our house to replace the windows left after an hour and didn't check in with us or provide any explanations. We had to go through the house and do a visual guess which windows had been replaced. On top of that we received no follow up call from TN about the work completed or any scheduling to continue and finish the work. We had to initiate and follow up with TN customer service a week later to ask about the work and report back about the lack of communication and the contractors just ghosting us an hour into their work day. The customer service team had no idea what we were talking about. In their system they had the job listed as complete. There was no communication from the 2 person contractor team that it wasn't complete. When customer service looked into it more they said several windows had broken or were the incorrect size so they would need to order more. They didn't mention that the work was incomplete. A second time we had TN contractors come out and before they got started on the work we again asked that they come and check in with us before they left for the day and let us know what work had been completed and next steps. Again, the contractors did not check in with us and just ghosted, leaving us with no information about the work completed or what additional work needed to be done. They also told us they were only there to replace one window. When we checked to see what work had been done they had left wet caulk around the one window they replaced and did not tell us or leave a note. Again, we did not hear back from customer service about work completed or any follow up on the other windows cited in the original estimate. There were no follow up calls to discuss the timeline or what work had been completed. And again, we had to initiate contact and follow up on getting the work completed that was promised in the estimate. We reached out a third time to TN customer service and they sent out a field supervisor. The supervisor was 45 minutes late. He let us know that one of the windows they had replaced was installed backwards (they had only replaced the unbroken side, not the broken side). There are 3 windows in our primary bedroom with blue tape on them placed by the original person who completed the estimate. This blue tape was to let the contractors know these windows are some of the lot to be replaced. When this contractor arrived the windows still had the blue tape on them and had not been touched by the visiting contractors from TN. The field supervisor tried to convince us the 3 additional windows from the estimate with tape on them were not intended to be replaced - even though they had placed the tape there to signify needing to be replaced. Before leaving, the field supervisor said someone would call us in production the next day to talk about next steps for ordering glass for the still broken windows. That was 2 weeks ago and no one has reached out to us. In August they had still not completed the entire estimate. We received a phone call from customer service asking for the other 50% of payment on the invoice at that time. They are asking for payment for work they had not completed and for which we already paid half of the estimate, but 50% of the work was not even completed. We worked with Tahnie in CS to make it right, get the work completed, and the project closed. She sent two new contractors out to finish the work and they finally finished the work on Monday, August 31st. Tuesday, September 1st, Tahnie and TN, over a 72 hour period, contacted us 5 times over the phone, 3 times via email, and also called our realtor to inquire about the other half of our bill. This was the first week of school for our kids and we were dealing with all that chaos, but we were also surprised by the intensity of contact and communication when it had been so non-existent prior. We paid the final balance on September 9th.

Very quick response. They were almost half the price to replace the sliding glass door than the…read moreother bid I got. Came on time, worked on it, cleaned up after themselves and did an excellent job. Thank you for making it such a worryfree purchase at an excellent price!

I reached out via their online forum, and within a day I had a response. I took my antique mirror…read more(that was part of a buffet from the 1920's) to be redone shortly after. I dropped my item off with Mariah. She quickly gave me a quote, and literally 24 hours later she was calling me to come pick up my item. It looks great, and I am super happy with it. I definitely recommend them!

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

Looking for a Christmas miracle? Well, FDC Glass just became my holiday hero! Picture this:…read moreshattered glass panes on my front door, a dozen contractors telling me "just replace the whole door" (aka "give us more money"), and me slowly losing hope faster than a snowman in July. Enter FDC Glass, cape flapping in the wind (okay, maybe not literally, but you get the vibe). Not only was their quote actually reasonable, but they didn't hit me with the classic contractor combo of upsells and surprise charges. They even sealed up my entrance while working on the door - no extra fee, no fuss, just good old-fashioned service. The result? My door looks fantastic, my wallet isn't crying, and I'm singing their praises louder than carolers in December. I've already told my HOA about them, and you bet I'll be calling them for my other properties. TL;DR: FDC Glass = Christmas miracle workers who actually fix what's broken instead of trying to sell you a whole new house. 10/10 would recommend!

Went to this place for a windshield repair because the Subaru dealer said this is their partner and…read moreUSAA uses them as a preferred shop. When I called after filing my claim the person who answered the phone said she knew she had seen it somewhere, USAA said they'd call me but am guessing that if I hadn't called I'd still be waiting. That said they were very nice when I took my car in and dropped it off. Asked how long it would take and they said two hours. I went home and then a friend and I went to lunch in Puyallup, went to a park, went to Starbucks and four hours later the car still wasn't done. That's a lot of difference in time. Aside from that little glitch, the work was professional, and there were no fingerprints or dirty spots in the car and I know they had to recalibrate the camera. Nice to have a brand new window on my brand new car

Service technician very unprofessional. Not wearing a company attire or uniform should have been a…read moresign. Went in to fill a windshield ding. The technician attempted to fill the ding then ended up causing me to replace the whole windshield after what appeared to be incompetence. Taking my business somewhere else. I've had several window dings filled on my other vehicles. This experience did not look or feel right. Kinda shady.

We installed Milgard windows when our house was built thirty years earlier. The seals on several…read morewindows had broken and they developed an interior fog. At the time of installation the windows had a lifetime warranty. Milgard stood behind the warranty without complaint and repaired the windows in an efficient manner. I am very satisfied with the service their provided.

They are very good at what they do! Very conscientious about doing a great job for you! They do…read moretheir best to get their work done quickly and efficiently but will answer questions you have.

Look no further for an honest and excellent window replacement company…read more This is the second time I have used them in 14 months and as before they were incredibly prompt, still competitively priced and did an outstanding job of getting a large floor to ceiling broken picture window out and replacing it. There was no mess for me to clean up. They came out for the estimate immediately and were on time. They were on time for the replacement, too.

Justin came out to estimate the repair. His crew installed the new part the next week. Great…read moreservice and reasonable cost.

These people show the glass like it is seamless! BEWARE!!! It is not. They put tracks and also put…read morea bar to hold the glass in place. Terrible business. They do not explain any of this!

What an amazing group of folks. Super fast and clear communication with Tatiana from the beginning…read more Immediate ordering of parts and fast install afterward. Very flexible and accomodating in scheduling. Igor, the installer, is a total professional. Very kind, efficient, and does very high quality work. We're very picky sometimes when it comes to work in our home, and he did an amazing job, even fixing a small issue on our shower wand because we had it installed in a not ideal location. Great pricing, communication, parts, install-and above all very honest and respectful. Would recommend to anyone!

Called when some vandals broke my window overnight. We were camping in 2 days and needed it fixed…read moreASAP! After searching multiple other places with 2-300$ price tags and 3-6 week wait times, Liberty was able to fix my window in less than 24hrs. I was able to bring in my frame and the next morning it was done. A double paned horizontal slider window for less than $175 out the door is what I call good service. I will be coming back if I ever need to (let's hope not!) and would recommend to ANYONE needing a fast, reliable and affordable fix.

Liberty (Ed and Tara) was very responsive to my request as well as following up. I had two windows…read morethat needed to be repaired. The outer pane on both windows were broken by a pellet/bb gun on the street side of my house. Received estimates from a few vendors. Liberty had the best price. I also ended up getting faux wood blinds installed as well. Installer was professional and removed the broken glass and installed the new glass. The new glass seemed to be of higher quality than the original glass and it looked great. Blinds looked great as well. Will look them up again if the need arises!

Efficient, fair price and pleasant staff. A++ we had shower doors measured, ordered and installed.read more

Hard to believe this company has been in business a long time, they do not return requests for…read morescheduling someone to come for an estimate. It look like i am going with one of their competitors