Routinely closes before posted hours. One of the installs was faulty, but they did replace it free of charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs. read more

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the other girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here. read more

My car was broken into and my whole rear window was shattered. I was calling a bunch of different company's to fix it but they weren't available until April. I found Novus and they were able to come fix it 2 days after I reported it. They were super quick, called me to confirm, called me when they were on their way. The guy was super nice and quick. He came and did it in my garage, took about 30 minutes. It looks perfect! Will continue to use Novus if this happens again. Fingers crossed it doesn't though. I highly recommend them! read more

Excellent customer service They were communicative, friendly quicker than they're competitor by a long mile Recommend everybody use this location and this company read more

With my truck's window vandalized this time of year I needed a quick replacement due to all the rain/storms. I can't fault Novus for not responding right away due to some technical issues. It happens. Anyway once they did get in contact with me they were very responsive and provided an excellent competitive quote. Their service person came through and replaced the window in under an hour. So quick and easy I would definitely recommend. Thank you Novus! read more

Quick and efficient. They were willing to work with my insurance. Great customer service.

This happened about one month ago - I had a crack in my windshield that was spreading fast. Novus Glass let me come in the next day to get it fixed, and probably would have taken me the same day if I had called them before 4:30. The staff are extremely kind and the owner was genuinely interested in making sure that I had a good experience there. She even gave me little stamps to cover small rock chips in the future. Nice staff, very responsive. I would highly recommend this shop! read more

I had a really horrible experience here. I came to get my windshield replaced due to a rock cracking it and it was all downhill from here. Sadly, when they replaced my windshield, they didn't seal it correctly. Not knowing this, I took my car to a car wash a few weeks later and the amount of water that got through the windshield and ALL over my electronics / cars interior was insane. Luckily, my insurance helped take over because Novous Glass told me to tow my wet car to "3 shops" for quotes and they'd go with the cheapest for my electronics repair. This is absolutely not okay when this is a brand new bronco and was ruined because of their faulty service! My insurance took over and paid for my car to be serviced/ fixed at Ford. I had to bring my car back today to get the windshield replaced, AGAIN, and they told me they brought the trainer to teach the team how to do it. Shouldn't they have been trained before doing any windshields? just save yourself weeks of trouble and do NOT come here. They also never once apologized or took responsibility for this situation after I didn't have a car for weeks and had to miss work. They actually told me "our men are not machines and mistakes like this happen". Well, I think a shop that does windshields should know how to seal one. Save your money and go anywhere else! read more

5 Stars and 2 Thumbs-up! I was referred by my insurance company for a rock chip repair (no charge to me). I arrived about 10 minutes early for a 9:00 appointment. Priscilla (the insurance company had provided her name) greeted me, explained the process, and presented a work order to sign. She explained that the damage would still be visible, and that there was a possibility of widening the crack, since pressure is used. There was no additional damage, and she was only partially correct about the damage being visible (it was barely visible -- on close inspection).. I was on my way by 9:15, and pleased with the work on all levels. Good job! read more

The team here was fantastic - 5 stars is the least I would like to provide! VERY prompt replies on Yelp and I walked right in 8am for my appointment and they already had paperwork prepped and ready for me to sign, and the windshield was prepped and ready to install on my F-150. It was the most seamless car maintenance experience I've had in many years; will definitely make the trek down to Auburn for all future auto glass needs! read more

I hired someone else because this company is so slow about getting an estimate and iMessage them way before they even open that morning .

My driver's side door window was shattered by a rock and I needed a quick, quality replacement. Novus got me in in a couple of days (time it took to get the glass) and far exceeded the expected replacement time. I'll do business with them again and gladly recommend to anyone. read more

Got my windows done in no time. Didn't have to wait a week for them to get my windows like other places does. Price might be a little more than other places but got it done the next day. read more