1. Master Auto Glass

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Master Auto Glass

4.5 (24 reviews)
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Services - Master Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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Recommended Reviews - Master Auto Glass

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Back on October 30th, I had my windshield replaced by Master Auto Glass for my 2012 Toyota Prius V. Here's what happened: My appointment was scheduled for 10 a.m., and I arrived on time. However, they weren't prepared and didn't have the windshield for my vehicle in stock, so I ended up waiting for 1.5 hours until it was delivered. After they removed the old windshield, I noticed significant scratches on the dashboard panel. These scratches were caused by one of the installers wearing a metallic watch bracelet, which was disappointing since my car was in perfect condition prior to this. Once the installation was complete, they offered me a significant discount as compensation for the inconvenience. While I could have escalated the issue, demanded a free replacement, or even asked them to repair the scratched dashboard, I chose not to. After all, mistakes happen, and I believe the true measure of professionalism is how you handle those mistakes. Two months later, my wife's car needed a windshield replacement, so I decided to give Master Auto Glass another chance. I called them repeatedly--five times over three days--but never got a response. I even sent a message, but still no reply. Out of curiosity, I asked a friend to call them, and they answered immediately. It became clear that they were intentionally ignoring my calls, which was frustrating and unprofessional. That's why I'm writing this review. Based on this experience, I wouldn't hire them again. Photos are attached for reference.

A different view of the size of crack
Dwayne S.

Do not use this company to fix a rock chip. They did a terrible job 'fixing "a rock chip, then when contracted about it did they would come out and never did, then just never returned a call and feel off the planet. Then didn't stand behind their work and left a customer high and dry with a windshield that needed to be replaced because they didn't know how to our care to do their job correctly. Here is the sequence of events..... After his coworker "filled and fixed" the chip in my windshield and the crack began to grow in one direction I contacted him and asked him to come back and fix it, letting him know it was growing and I was worried it might get too big to fix. He told me he would try and make it out soon and then never called back. I waited a week patiently figuring he may be busy and then again no return call, waited again and two weeks later after the crack began to grow in a second direction and split again as well, I gave him another call letting him know the crack was significantly bigger and asked him again to come back and fix it. When he came out his response was.... well the crack is too big and can't be fixed. I then asked him what the plan was moving forward and he said you'll have to call your insurance company, I'm not going to do anything about it. I asked him if he was really planning to not stand behind the work that his company and coworker did and he replied again you'll have to contact your insurance company. Terrible experience, shoddy work, never call them... Wait the 2 weeks for safelite and get it done right. So now because the original job was shoddy and because he didn't come out and fix it the

Getting windshield installed

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Photo of V P.
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5 days ago

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6 months ago

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7 months ago

Great service, great communication, replacement was done quickly and efficiently. I would recommend to friends and family. 10/10

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2 years ago

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1 year ago

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1 year ago

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5 years ago

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3 years ago

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2 years ago

Cannot recommend more. They came out to me super quickly, and Igor replaced my rear windshield quickly and professionally!

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Photo of Amee C.
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5 years ago

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13 years ago

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7 years ago

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4 years ago

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7 years ago

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8 years ago

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8 years ago

Came out the day of the replace a window in my ford ranger, even stayed late to get it done. Fair price and awesome service. Thanks guys

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7 years ago

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8 years ago

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11 years ago

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7 years ago

They did great work. They were very nice, professional and honest. I'd recommend to anyone who needs a windshield replaced.

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7 years ago

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10 years ago

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10 years ago

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12 years ago

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Review Highlights - Master Auto Glass

“Only about 2 to 3 hours from between the time I called for a quote to the time that my window was replaced!”

Mentioned in 2 reviews

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Master Auto Glass - autoglass - Updated October 2026

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