Genuine Auto Glass helped me navigate my insurance policy and got me in and fixed quickly. I couldn't be happier, and their lifetime guarantee is simply the best. These are great people and they go out of their way to make you feel like valued clients. I highly recommend for all your auto glass needs that you go see Genuine Auto Glass in Auburn Washington. read more

Genuine Auto Glass - Auto Glass Services Near Me - Auburn, Washington

This place rocks! They replaced my windshield. They did a wonderful job-Fast, efficient and they worked with my insurance. They actually really helped me out because there was a snafu on my insurances end. I'm a very happy customer! And I love that I can see safely out of my windshield, especially since it's rainy here in the PNW. Thanks again! Your office gals are awesome too! read more

My windshield got cracked at a stoplight over 9 months ago. I have been waiting for Safelite to get a windshield that they kept telling me was on backorder since last June. I contacted my insurance and told them I was tired of waiting, they found Genuine Auto Glass, and within days the windshield was here and installed. They were amazing and kept me informed as to when all of the parts were here, and even put the stickers back where they were before. They are a prime example of why shopping local is the way to go. If you ever need anything, come see these guys. Highly recommend. Rick Norton is amazing! Thank you again...you guys are truly the best read more

Where other places couldn't do the repair for 2 weeks, they were able to get me in the next day. Then on top of that when I arrived 40 minutes early they got my can in and had it done before my scheduled appointment time! Staff was courteous, friendly, and helpful. Fast and prompt service without any hassle! A definite place I will recommend to others. Thank you so much for everything!!! Vince you rock! read more

If you're a client with State Farm, you're most likely able to qualify for a free chip repair. They were extremely nice and accommodating to my walk in when a rock hit my wind shield. They were nice enough to explain the process of repairing a rock chip as well as taking care of it rather quickly. I would say that the results of the repair is definitely top notch and I hardly notice anything leftover from impact. read more

Fast and friendly service! I had my front window replaced for a chip and radiating cracks and they got everything done in less than an hour

I have to give it to the wonderful staff at Genuine, what a great group of people! I was pelted by a rock truck on the freeway. This team worked on my window without an appointment (it took about half an hour to complete the repairs), fixing them without any charge to me - Even though State Farm no longer covers rock repairs!! After repairing the chips, they cleaned all my windows and gave me a can of Window Cleaner (which is amazing!!) I live an hour away, but I will drive back because of their incredible customer service. Highly recommended!!! read more

Genuine Auto Glass - Rock chip repair!! - Auto Glass Services Near Me - Auburn, Washington

I just had my windshield replaced and Genuine Auto Glass did a fabulous job. Not only are they extremely professional, they are so very nice. I can actually see when I drive now. What a concept. As fast as I drive in my Challenger, it helps to see the road! Lol Anyhow if you want the job done right take it to Genuine Auto Glass in Auburn. They rock! read more

Fast, friendly, and fair prices!! Awesome place for your automotive needs. Was in a quick hurry to get my rear view mirror re-attached and they fit me in on the spot without an appointment. Alyssa and Mary at front desk made me feel very welcome and got my car back in a snap. Vince did an awesome job getting car in and out quickly (and correctly) without delay! Back on the road in under 20 mins. My thanks for awesome experience- unlike so many other middle of road car places- this is a cut (or two) above! Highly recommend this Genuine Auto Glass! read more

The customer service is exceptional, the install was fast and the quality is great. They can come to you with their mobile service. Highly recommended! read more

Fast , fair priced , and good quality work! Highly recommend! Friendly welcoming staff , and you can definitely count on Vince to get the job done right! read more

Have to admit I was not all that impressed. I work from home on Mondays so scheduled my appt for late afternoon. Learned after they took the windshield off they had ordered the wrong one since they admitted to not getting the VIN# from me & wrote down wrong model number... had to leave the car, and go back this morning.... price I was told at check out was MORE then the quote because the correct windshield was more expensive but I was never told. Asked about a "cut" due to the error that had me late for work today and nothing... (especially when it admitted the error was theirs). I was referred but not sure if I will refer someone.. read more

Very impressed with this company. They were not our lowest quote, but not our highest either. We went into the office to get our quote. The two girls in the office were busy on the phones. They maintained their composure and were acknowledging of us. As soon as they could they were able they helped us. The phone lines remained busy as we were in the office. We decided to accept the quote and have them send a mobile technician to our home to repair. Vince came and did a top notch job. We appreciate their professionalism and courtesy We highly recommend them. Hopefully we won't ever have to have a windshield replaced again, but if we do, Genuine auto Glass has our business! read more

I was very impressed with the service here. My windshield needed a repair after a rock hit it and Genuine scheduled me in quickly. The actual repair took less than 20 minutes. Vince did a great job, read more

Incredible service and genuine care. Vince was remarkably helpful. Will always come back and will be quick to recommend to others. Great place. read more

Horrible experience! Issue 1) Expense- This place was 34% more expensive than Speedy, which I've used, trust, and couldn't use this time because they're booked until Tuesday evening. Okay. I am willing to pay the premium for same day service. They *do not* offer mobile service to my area, so I was forced to drive to them and wait around for my car. Issue 2) They told me it would take 1-1.5 hours for them to fix my car window. I dropped my car off at 10am. I called before brining my car in, and they assured me the glass would arrive at their shop before I did, so I wouldn't be waiting for a shipment. When I arrived, they reaffirmed the 1-1.5 hour window. I gave them 2.25 hours, just to ensure I wasn't rushing them, but hadn't gotten a call. I showed up, and MY CAR WAS SITTING IN THE LOT, STILL BROKEN. Issue 3) There was no apologies, no quick work, no offer to make anything right, just attitude. Hey. You guys forgot my car in your shitty neighborhood for over two hours. You were *not* busy. There was one car in your bay when I arrrived. WTF is wrong with this place? What a rip off. Issue 4) The glass is of very low quality. It's wavy in appearance. *sigh. Do *not* use these guys. read more

Jason S. came and was professional, polite and clean. When I say professional, I mean this guy knew what he was doing and you could tell every step of the way. I am so glad I got recommended to contact them from my Insurance company. I hope I don't have another windshield to replace soon, but... if I do I'll be calling Genuine Auto Glass again. Thanks read more

Rick, Mary and staff were very accommodating as they got me in the same day. They were attentive, caring and prompt. I would highly recommend them to anyone! read more

This is a business with great customer service. Mary is so knowledgeable and helpful and well informed about insurance matters. The job was done quickly and am pleased with the work done. read more

The entire crew were awesome. Vince, Mary, Rick and the others I didn't have the opportunity to meet but spoke with. Communication from the beginning to the end was spot on. While I was there a gentlemen came in looking for a new windshield due to his current one getting condensation. Rick suggested that the cause my be a leak in the rear window and that he might want to check that first. Rick went out and assisted the man and they found the third brake light was leaking. no need for a windshield, just a new gasket.... A1 costumer service right there. Highly recommend the team at Genuine Auto Glass. read more

Mary at the front desk was so personal, and had excellent customer service skills! Josh the mechanic was efficient and obviously an expert! We did not have an appointment and Josh and Mary at Genuine Auto Glass got us in and out with our repair completed successfully! read more

Very friendly people Did and awesome job replacing my windshield thank you again for doing and amazing job read more

Service was fast and courteous, but........ I dropped off my car in the morning and would pick up in 3 hours. No problem. When I came back, car was done and parked in front. Paperwork was quickly processed signed off. Workmanship looked great on the outside. Inside was a different story. There were shards of glass in my dash speakers, on the seats, in the side window channels, and in the guage cluster. There were also footprints all over the inside mats and door sills, so the windshield must've been changed in their side dirt lot. I did not bother going back in to complain since I was in a hurry and could do a better job cleaning up myself. read more

Genuine Auto Glass - What? No clean up inside? - Auto Glass Services Near Me - Auburn, Washington

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Brought my car in, as instructed by the Nissan Dealership I purchased my car through. The windshield had a minor ding which they said they would take care of. I contacted Vince at the Auburn location. He was polite, professional and informative throughout. I appreciate the level of service here and will return for future automotive window needs. Thank you, Vince & Genuine Auto Glass. read more

I've done multiple cars with this company. Always polite and courteous. They have always been on time and the prices were pretty decent.

This place is great! Super friendly and fast service. I was able to get an appointment that worked for me within a few days. Top quality. I'll never go anywhere else for my windshield and auto glass needs!! read more

This auto glass facility was recommended to me by the local Ford dealership. The staff, at Genuine Auto Glass, was very professional and appeared knowledgeable in auto window glass replacement and repair options. The waiting room is small, but there is a café next-door. I was pleased with the completed work and would recommend this business to anyone looking to repair or replace their automobile glass. read more

Kyle and Vince just came out and installed a windshield on my volkswagen jetta. They were really fast and professional. Cool guys too. Looks like a a great place to work at. Wish I had co-workers like they fellas. read more

This company is very honest. I was so pleased with them. I was told by the dealer prior do you coming here that I needed a new windshield because of a leak. Genuine did a water test and searched carefully for a leak and could not not find one. I was very thankful to have come here. They all are great. read more

The glass technician Brian that fixed the chip in my windshield was very polite and helpful. He washing the outside of all of my windows and gave me some tips on glass cleaner for the inside of my vehicle. I will definatey use Guenuine Auto Glass in the future. read more

The tech was great! Saved me $250 on trim due to the caution he took removing my old trim! Thanks for the great job!!

Quick service, professional staff, quality work and fair price. Would recommend to friends and family.

Genuine Auto Glass is a great option for your glass replacement. They were able to accommodate my appointment sooner than the other guys and they were very polite and professional. My technician was "Dillon" and he was on time, friendly and well trained. He did an extremely professional job and it he did it quickly. Genuine Auto Glass will have my future business. read more

Kyle replaced my windshield and fixed a number of issues during the install and was fabulous! Very happy with Kyle'a work.

I had Genuine Auto Glass install a windshield on my 2007 Passat back in January and they did an amazing job. Rick was very professional, and took very good care of me. Very impressed with them! So fast forward to yesterday (7-11-19) coming down 18 and bam! Rock chip. Called Genuine to get an estimate. Mary was so nice, professional, and helpful! She said just bring it on down and we'll fix the rock chip for free! That really made my day. I cannot thank Mary, Rick and Genuine auto glass enough. They saved me time and the hassle of having to go through my insurance company. Would absolutely recommend them to all my friends and family! :) read more

I like this shop. Service was professional, and staff good to work with. Good communication and work was excellent. Shop here with confidence. read more

What a great place. I found out about them a few years ago when they repaired a rock ding for free (wasn't covered by State Farm) - I never forgot that. A different vehicle just got a ding that cracked the windshield so I immediately called them. Mary got me in the next day and the car was done in 1.75 hours. I'm a fussy guy and I thought the windshield and surrounding areas inside and outside the car were spotless. This is definitely my go-to place. read more

A few people had told me to get my windshield replaced at Genuine Auto Glass in Auburn and I was not disappointed. Everyone on staff was so friendly and helpful! I sat in the waiting area while I waited for my windshield to get replaced, and Mary was answering multiple phone calls at once for not only the Auburn location, but the Puyallup location as well. I think the Puyallup phones were still redirecting to Auburn after the weekend. She handled the situation with such friendliness and poise even after the phone situation was corrected. I was very impressed with her customer service :) They also will repair rock chips for free during the lifetime of my new windshield. Highly recommend you go see them for your auto glass needs! read more

I'm sorry about the other reviewer, but I had just the opposite. I've had my windshield replaced twice, both by them. I have State Farm Insurance and Safe lite, speedy and the rest were three times expensive, rude and condescending. When I called this small company, Mary the front person answered the phone for both Tacoma and Auburn. Now, I'm not sure where you went, but I dealt with Auburn since I live in Federal Way. 1st time, I had several rock chips from good ole semi trucks with those rock beds falling out all over cars. I think there should be a law, but that's a whole new issue. So, I called and one new windshield, no worries, appointment easy and I brought in treats for getting me in so early and fast. I was in and out within an hour. I waited the first time. The second time (there were two replacements and one sealer) I had an emergency, a huge rock was thrown at my car driving. It crushed the windshield and glass shattered all over me. It's illegal to drive with this damage, but I had no choice and wasn't going to pay for towing. I called Genuine and they were booked till Saturday. I explained and called my insurance and they did the same call folks. Everyone else was busy and trying to charge more than my deductible. ALL of the other places. Having been there before Mary took my info said that a guy would be there and she wouldn't. I got there dropped car off and went to a movie and back. Car was done within an hour. He left message while I was in movie. Perfect. Also, had rock chip this time from some random rock kickup. I called since rock chips form those with windshields from here are free to fill. I did. The guy let me pull up and he did that while waiting for the glue to dry on another vehicle. Ten minutes in and out. So, my experience was phenomenal. I told me husband to go there. And, we will. Why? Because I will be a loyal customer to anyone who takes care of me. I also support mom and pop shops over the box ones. Also, these windshields are the same ones Toyota calls into for their fixers on their lots. Toyota doesn't have a problem, neither do I. I have a Toyota and they will refer customers here from the service place I go to. :) Mary's awesome, and the young lad I had help me on both the second time and the filler the third time was easy going, fast and friendly! read more

Highly recommend this place! Staff is very nice and super helpful. They beat all the prices in the area and were very quick with the service. read more