Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I…read moreget what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out.

Lucky Dog customer service was awesome. We just got our windshield replaced so no feedback yet on…read moreworkmanship and value. They do guarantee the work as long as we own the car so that's good reassurance

Quick and painless windshield replacement. The quality of work was good and they were pleasant from…read morebeginning to end.

Eugene was fast to respond and was able to fix a broken window on my car same day and at the best…read moreprice.

BEWARE!!! HOSTILE HUSBAND/WIFE ILLEGAL SCAM RING!!! NOT A REPUTABLE BUSINESS! WA state RCW states…read moreit's illegal to perform an unsafe & inproper windshield install as it introduces a safety hazard as it's considered part of the structural integrity of the vehicle in the event of a collision or roll over. We had them replace our windshield on our 99 Chevy Suburban 3/4/26. A rock had hit our windshield causing it to crack beyond repair, & we had told them there was a water leak by our rear view mirror. Upon picking up our car we noticed the windshield was no longer sitting flush & had nearly a 1/2 inch gap. And they left rust dust & dirt all over our dash, cd player, & gauges. They ensured us it was correct & if it leaked to bring it back as we have a lifetime warranty on the install. Within 1 hour of picking up our car it was leaking from the windshield in places it hadn't before due to the improper install. They told us to bring it back today at 10am & but we were only met with hostility. The male owner literally cussed my husband out refused to do the leak test threw our keys at my husband from across the room assaulting him, & told us to get out. My husband was calm the whole time. The female owner reluctantly stepped in & said she would do it while the male owner kept telling her not to. My husband asked if he could come back to watch her do the test & she angrily said no. So he watched her from the counter, while I watched her from parking lot as I had a direct view. She didn't even finish the leak test before she was slamming our car door into a ladder & it made us feel uncomfortable so my husband asked if he could have the keys back if she wasn't going to treat our vehicle with care. She started cussing him out telling us there's nothing wrong with their install & literally said, "if we didn't have a piece of shit car that's falling apart there wouldn't be an issue." She angrily came flying around the corner with our vehicle & got out cussing , yelling, & physically was up in my husband's face pointing fingers in his face, literally screaming at him. I walked over to try to calmly deescalate the situation & before I could even speak the male owner ran up to the door & locked us out. We had to call the police to assist & file a report. The officer even noted the gap was not appropriate. The owners REFUSED to let the officer watch the footage on their cameras, which he said people often do when they are in the wrong. They stole our money, giving us a bad install & refused to make it right, essentially voiding the lifetime guarentee they claim they have on all their work. When I booked it & asked if they guarantee their work Merle laughed & lied stating, "of course! We have a lifetime guarantee, the owner takes great pride in his work." They said everything they needed to to get our business but as soon as they had our vehicle they intentionally scammed us. They knew they did a bad install when they did the job & knew if they could say whatever they could to make us feel comfortable enough to pay & leave they wouldn't EVER have to make it right. We've already been told just based off of photos by 2 other local windshield repair businesses that their install is not only improper but an illegal install job requiring another windshield to be installed. We already scheduled an appointment to have their install inspected for documentation so we can file a complaint with the attorney general & a civil suit to get our money back since they refused to correct their improper install. DO NOT GIVE THESE THIEVES YOUR BUSINESS OR YOU RISK BEING SCAMMED AS WELL! Read the other reviews, ANYTIME they do something wrong the owners refuse to make it right, ripping people off seems to be his MO. We should have gone to LUCKY DOG in Kent, we hear they are the BEST, but this place was closer. BAD DECISION on our part.

When my car was broken into and all the other places were too busy, Good Dog came through…read more My car was broken into and all the major glass repair shops were busy. Good Dog was able to get me in the same day to fix my window. Also, the service was quick. Highly recommend!

Broken glasses are still in the door. It should be vacuumed. All connections were not made to the…read moredoor switches, should be checked before moving to another job. Now the tint which costed nearly $400 got damaged. Great work .

As I am standing there stressed out looking at the shattered window, I contacted them expecting a…read moreresponse maybe the next day and they reached out to me so quickly and made me feel better. It happened around 10pm and I was in at 12pm the next day getting it fixed. Appointment was quick and we have had no problems. Price was right and will go back and recommend them to everyone. Highly recommend!!

I contacted Kevin and Eli for a windshield replacement and within 24 hours they were at my…read moreresidence, servicing my broken glass. The new windshield and recalibration of safety features was completed within an hour and they even helped me replace my windshield wipers. Stellar service. Great value and price. Nice and honest people. Highly recommend if you need any glass repaired on your vehicle.

Kevin came out and replaced the windshield on our 2013 Yukon Denali. Took about an hour and was…read moreprovided with aftercare instructions. Awesome work, good price, quick and efficient. Thank you for helping us out!!

I recently had Dealer Xpress Window Tinting handle the windows on my 2023 Toyota Tacoma TRD Pro and…read moremy 2025 Ford F-150 Lightning. They did a fantastic job from start to finish. What really stood out was how perfectly they matched the rear window tint on both trucks. It looks completely seamless, like it came from the factory. They also gave me honest, practical advice on tint darkness that balanced great looks with safe nighttime driving and legal requirements. Their customer service is the best I've experienced in any business. Professional, responsive, timely, and genuinely attentive. I drive all the way from Mercer Island because it's worth it. The shop in Auburn is easy to get to, their hours were very accommodating, and the precision film cutting technology along with the quality of the installation is top-notch. Both vehicles turned out clean and bubble-free with factory-level results. If you're looking for premium window tinting or PPF, I highly recommend Dealer Xpress. I'm extremely happy with the work on both trucks and will definitely be back.

This is my 3rd time getting my windows tinted by Dealer Xpress. Great staff, great customer…read moreservice- thank you Madison! Waited in their lobby and it was done in an hour. Thank goodness they put a sticker on the door because I forgot I can't roll down my window an hour later!

Been going to TLZ Solutions for over 10 years now, and I honestly wouldn't trust anyone else with…read moremy cars. Every time I get a new vehicle, the first stop is always with Isreal. He's worked on 20+ of my personal cars--everything from window tint to audio systems, alarms, and custom work--and every single time the quality has been top tier. What I really respect is the consistency. Clean work, attention to detail, and pricing that actually makes sense. You can tell he takes pride in what he does, and it shows in every job. If you're looking for someone solid who knows what they're doing and stands behind their work, TLZ Solutions is the spot. Highly recommend.

Got my windows tinted here and so did my boyfriend and we both were very happy with the experience…read more I got mine done several years ago and it has held up with no problems

I was initially skeptical due to the limited reviews, but after speaking with Yvonne and getting a…read morequote, I decided to give them a try. I'm really glad I did. Gabe did an amazing job on the tint--great quality work. The price was also better than other quotes I received. I'll definitely be bringing my other two vehicles here. Highly recommend!

I've gone to Gabe twice and every time I've been impressed with the results. He advises on what…read moregoes well on your car while also caring about the safety of the driver's visibility. Highly recommend Tinting To Go for your tint removal and application services!