They have carpeted all 3 of my bedrooms and it looks amazing. Lowest quote too. Kelly is very nice and easy to work with. read more

I would absolutely hire this company for any project. I had a cracked sewer pipe that became a nightmare to fix. I had originally started the floor repair with another company that was terrible. I contacted PFI and they responded immediately. Not only did they fix the mess that was left after the plumbing and flooring people, they went above and beyond to make everything was perfect. I can't speak highly enough about their professionalism and work. Top notch people and company. read more

I would recommend PFI to anyone! From the moment I submitted a quote inquiry online, Kellie and team were responsive, a breeze to work with, and truly great at what they do. Mike came out once to measure/quote and then again to pick up flooring we had purchased so that custom stair nosings could be made. The installers were fantastic and even worked late on day two to finish a day ahead of schedule. Pricing was competitive and communication was always top notch. We can't stop talking about how much we love our new floors! read more

Professional Flooring Installations - Flooring Near Me - Auburn, Washington

Kellie and Mike are amazing owners and did everything they could to make me happy. They had to rip out existing carpet in my townhome and refloor 3 stories of flooring. They were easy to work with and honest, and Mike himself did a great job dealing with my out of level subflooring. As one might expect, this work wasn't without its surprises and issues but Kellie and Mike handled the issues we ran into with grace and efficiency. read more

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I want to let other readers know that this is a wonderful floor service. When I left my initial voice mail inquiry, Kelly called me back within minutes and 24 hrs later, Mike met me at the job site and answered my questions and made recommendations. Both Kelly and Mike were like meeting with old friends. They made the entire planning process easy and simple. Quote was reasonable and fair. I am certain quality of their work will be every bit as good as the planning process. Will update my review when we finish. So far...extremely happy. Thanks Kelly, Thanks Mike read more

Professional Flooring Installations - Teak and Holly marine floor to be. installed - Flooring Near Me - Auburn, Washington

KELLIE and Mike were absolutely fantastic!! Called to get an estimate for an unexpected water leak that we needed new flooring and right before the holidays. Mike came out the very next day and reassured me and my husband they could start quickly. KELLIE and Mike made me feel that they would move heaven and earth for me to get my floors replaced within that week despite having an exceptional busy workload. No other company made me feel like I really that important and my concerns were met with outstanding service and integrity. They were accommodating for me and my home and displayed the utmost respect. I will never ever use any one else again but KELLIE and Mike. They have my loyalty and respect. Thank you PFI for the amazing quality workmanship and professionalism!!! read more

Responsive and helpful. Job finished much earlier than expected and floors look great. read more

Professional Flooring Installations - LVT flooring - Flooring Near Me - Auburn, Washington

I gave this rating for two reasons. One is the low quality job they have done and the other is the ridiculous charges when things went wrong. We had a very bad water damage incident that ruined our hardwood floor in the kitchen. The job was to repair the subfloor and install the new hardwood floor. Mike did the estimate and touted he's had many years of experience installing hardwood floors. Based on the good reviews here we decided to give them a try. They sent two young guys to our house and started working on the subfloor. Mike didn't even show up to give any instructions. I had to tell them what needed to be done. After they understood the scope of the project, one of them told me Mike's estimate for the subfloor repairing was not enough. They contacted Kellie and she told me that there would be a change order. I don't know how much she would charge for the change order but it turned out Mike's original estimate was correct. Fortunately I didn't let those two guys finish the project. Here are the reasons I didn't let them finish the whole project: 1. They couldn't cut the subfloor along the cabinets in a straight line - P7 I tried to ask them if they could use some kind of tool to make the cutting a little bit smoother. But they told me nothing they could do. So I asked Mike to come and see if he could do something about it based on his years of experience. He came the next day but told me nothing wrong with that, the final product would look good. How could I trust him? He didn't even try to address my concern, and he was not happy that I wouldn't let them continue. For Mike's inspection and two guys standing by his side, they charged us $250 for it. -P1 2. They left big gaps on the few pieces of hardwood floor they installed around the Fireplace - P4 They charged $150 for it. 3. The estimate says OSB boards will be used to replace the damaged subfloor. But they went to Home Depot and picked up plywood boards because the HD nearby ran out of OSB boards. The plywood boards had lots of cracks all over, and they told me it's ok. Do they even care about the quality or they are just too inexperienced? I had to ask them to stop and insisted they use OSB boards. If I didn't watch them closely, they would have used those to repair the subfloor. So I let them go due to too many red flags. For the whole project they didn't finish the subfloor repairing. The estimate for that was $806 before tax - P2. I believe it's reasonable to assume that they would charge me $800 at most for the unfinished job. But take a look at the invoice they sent me in the last photo, they charged me more than $1,500. Go through the photos I attached about those ridiculous charges they made. I complained about the charges to Kellie. They discussed about it and decided to give me $300 credit to close the case without an updated invoice. Even with the $300 credit, they still charged me over $1,200 for the unfinished $806 work. And Kellie told me they wouldn't negotiate about their ridiculous charge. read more

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I am SO GLAD I went with this place. From the time I called having a polite, friendly, and thorough employee named Kellie helping me, to Juan coming to do the measurements and color/carpet selection, to the installation day, it was a treat. My new home is fantastic, but it came with such thing carpet and carpet pad upstairs, I was feeling the tack strips coming up the stairs before! I checked around the top 3-4 places in the area and choose this business and glad I did. I had them replace my carpet and carpet pad from the stairs and upstairs of our home. The carpet workmanship is solid, the prices edged out the others in the area, and so many great options to choose from. I will be doing business with them again very soon. read more

We needed the flooring installed in our basement. Professional flooring installers was ready, willing and able to get the job done quickly. They did an excellent job installing plank flooring. They also installed baseboards all around. Very nice work. I recommend them. I will hire them again for our next flooring job. read more

I was building out a kitchenette and needed to get a countertop installed ASAP. I messaged PFI with the needs and Kellie got back to me within the day and soon after with a quote after I gave the dimensions and countertop selection. I asked if she could complete it by the following week and she kindly made the adjustments to her schedule to get it done. It looks good and I am happy with the installation including 2 undermount sinks. Star for speedy correspondence, 2 star for flexibility on 2 different schedule accommodations, star for re-enforced undermount sink installation, last star for overall work finishing in about 2 hours. read more

PFI is great, but Kellie? She's the best. Kellie went above and beyond at every step for our flooring. She and Mike did everything they could to make the installation fast, easy, and perfect. Our floors also look incredible thanks to the incredible team they have assembled. read more

Professional Flooring Installations did a great job from quote to completion of a carpet replacement job for us. Kellie provides great customer service specifically providing a rough estimate through Yelp's request-a-quote feature and providing very kind on-the-phone customer service answering questions during scheduling and carpet selection. The installation crew (Juan and Paulino) are real craftsman. We stopped by during the installation and were pleasantly surprised that they already had the old carpet and pad out, "neatly" rolled up to be put into the work vans for disposal. They both were also very professional and polite as well. They did an excellent job on the installation and cleaned-up (including vacuuming up stray bits, etc.) Thanks again to Kellie, Juan and Paulino and Professional Flooring Installations. They provided a great service at a competitive rate and went above-and-beyond by handling our unique situation by acting quickly and pleasantly throughout the whole process. read more

Professional Flooring Installations - 2nd floor landing where hallway meets bonus room - look SO MUCH improved after Professional Flooring Installations replaced the carpet. - Flooring Near Me - Auburn, Washington

Mike and Kellie are excellent, very attentive to their customers needs. The appointment was scheduled very quickly and upon supplies arriving, Mike completed the job and it looks beautiful. He repaired our stairway when it was damaged due to bringing in a treadmill. Each lip of every stair needed to be replaced and Mike did it with ease. Even with one additional little repair that he needed to come back for, he came back the next day and completed it. I highly recommend PFI for your next need. read more

Professional Flooring Installations - Stairway! - Flooring Near Me - Auburn, Washington

Kellie was absolutely amazing! I reached out to her via Yelp to help me replace carpets in my new home. She was super helpful sent me lots of pictures of samples so I could find the right carpet for me. Not only that I got a quote from Home Depot and they were going to give me (what Kellie informed me) not a good quality carpet. So they were able to beat that quote with a better carpet for me to enjoy! The installation was fast and efficient! And they look absolutely amazing! Couldn't be happier with this purchase!! read more

PFI is the BEST! Kellie was a dream to work with, excellent communication and super flexible. I had PFI lined up for flooring immediately after having my interior painted and when the painters got done early, PFI was able to come sooner too. The flooring is beautiful, the installation is perfect. I threw them some curve balls and Kellie was all over it, every time. FANTASTIC all around! read more

We didn't have access to our new home but knew it needed new floors, and Kellie took it upon herself to do the 3D walk thru from the real estate listing to measure and get us an accurate (and very reasonable!) quote. We had carpets and hardwood installed, and hardwoods refinished, and it is all beautiful and high quality. Excellent customer service and communication throughout the whole process. 10/10 read more

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Great pricing, and super responsive. They came over the next day to patch and re-stretch our carpeting.

The owners were responsive and super helpful from the beginning. They gave us an estimate on par with another company, and were able to start really soon. Our floors came out great - they completely replaced the 100+ year-old wood and fixed the squeaking before putting down new vinyl flooring. read more

We worked with Professional Flooring Installation (PFI) to get two carpeting jobs done in our home and were thoroughly impressed with how timely and affordable the service was. From the onset, PFI staff were quick and clear with their communications and providing a quote. The team was flexible with scheduling a time to get the job done and on the day of installation they quickly pivoted to address some last minute issues (that were on our side not on PFI). The staff and service was incredibly professional and I highly recommend getting any of your flooring needs met by this team; you're guaranteed to receive outstanding service at a great price. read more

Kellie gave us a great estimate and responded quickly when I asked for more detail. Scheduling was easy and I was assured they were sending a larger crew since we had a big house we needed done in one day. Well, they sent two guys and they had their work cut out for them. Did they get it done in one day? Yes, but they worked until 9pm and I felt so bad for them. The carpet is beautiful. I'm really happy with the quality and our realtor is impressed as its a nicer carpet than most people selling their house put in. If I were staying in the area I would use them again as they sold us a nice product at a good price. Thank you! read more

Kellie was very responsive and super helpful for our first time hardwood flooring experience. We will recommend them as well as use them again. The Acacia wood we chose was unusual to work with and we love how it turned out! read more

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I just needed one small room done and didn't get many responses. Kellie responded within the hour and was very thorough in helping me. Competitive pricing and scheduled me immediately. 100% recommend. read more

We could not have asked for a better experience with replacing the carpet and refinishing the hardwood floor of our new house. Kellie and team were extremely responsive and helpful, going above and beyond through the entire process. They had the most competitive quote after we had spoken with a few contractors, and were flexible with working with our schedule and getting us exactly what we needed. Kellie kept us updated every step of the way and made sure we were happy with our floors. For the price, quality, expertise, and communication from this company, I wish every contractor we worked with was as incredible as Professional Flooring Installations! read more

Kellie and team did a wonderful job on our new flooring. We just bought a new house and the previous owner installed LVP flooring in a portion of the home and we wanted the rest completed. They even had someone make custom stair nosing's for an amazing finished look. The communication was amazing. During the estimate process Kellie explained everything in detail and was always helpful with my questions. I would totally use them again! read more

I had some laminate flooring installed in our basement in March. I chose Professional Flooring above other lower priced installers for two reasons. First, because of the positive reviews and second, because of their more detailed estimate that helped me understand better the nature of the job. But, in their proposal they itemized the preparation steps which included 'Subfloor Grinding', 'Feather Finish 2-10# bags' and 'Feather Finish'. I was there the whole time and there was no grinding done (I would have heard it on the concrete floor) and they used no feathering materials so I assume there was no feathering. They specified a 'Self Level Subtotal of $X' and stated 'Credit will be given for any material and labor not used or completed'. Even though they were the highest priced estimate I trusted their 'Credit' statement. The job was completed and it was a nice job but when I asked about the 'Credit' she said there was nothing creditable and they don't give credit on labor. They flat lied in their estimate and I'm angry. read more