Limited selection, poor customer service, and overpriced items. I recommend checking out other gaming shops in Boulder.
This store claims to offer hassle-free returns on unopened items, but they didn't honor that promise. I drove from Denver to buy a few board game miniatures. When I got home, I opened one box and realized the miniatures were unpainted--surprising, given the price was higher than most places selling the same item. At this price point, I thought these were the painted versions.
I reached out about a return and was told the owner, Charlie, would handle it later that day if I came in after 2pm. I drove back (all the way from Southern Denver), but he never showed up. The staff was rude and only offered 50% back, even though the box and item were in pristine condition. The only thing I did was gently remove and reattach a small adhesive seal--no damage whatsoever. It looks the exact same as it did when I purchased the item the day before.
Advice to the owner: If the product and packaging are in the same condition as when sold--especially within 24 hours--a full refund should be standard. This is the policy you advertise above the cash register and you didn't honor it.
Bad experience. Shop elsewhere. read more
