I bought a used ps3 and the controller would not link to the console I took it back and asked the gal who sold it to me to give me a replacement and to hook it up and show me that it worked,she refused and said all she could do was give me a replacement and I had to trust them that it worked and she refused to hook it up and show me,I went to the gamestop at the flatirons mall and they happily replaced my console and gave me one that they hooked up and showed me that it worked the boulder location is rude and arrogant and will never get my business again read more

Gamestop has become a joke. Their in-house selection and online business is atrocious. Don't do any business with them unless you're buying a console. Even then they suck so much you shouldn't. Please just go away Gamestop. read more

Employee is extremely uninformed and that costed me money and time. Fraudulent store. Apparently, I pay $15 upfront for a yearly membership and that gives me $10 immediately, plus $5 every month that expires by the end of the month. The employee said that if I did not wish to purchase anything, I may redeem those monthly $5 by purchasing game stop gift cards. Sure enough, I come back 2 months later to redeem my $5 for the third month, and, as it turns out, no; I may not purchase any gift card with the $5. I've got to purchase a physical item. Mind you, it was a customer that corrected her, but alas, that was too late and I was already cheated. Evidently, the above seems like too good of a deal to be true, as such, I decided to ask the same question several times to the employee, VERY CLEARLY, and the answer is that I CAN buy a gift card worth $5 every month until the end of the membership and the gift cards will not expire. Clearly, without that benefit (of not needing to commit and buy an actual item every month, but instead I am able to simply get away with a non-expiring gift card), I would not have subscribed/joined. But I was lied to. Further, I asked if my 11.3k points amounted to anything. The answer I got is that it's worth around $10. So I asked if it would compound, and then gave an example "100k pts then, should be worth RELATIVELY more than 10k pts, once redeemed" and got several emphatic yesses as I was reclarifying... surely enough, however, that was not the case. The difference between 10 and 100k is CONSTANT. And then on to a third issue, but this one takes time to explain and isn't at much stake. But the other employee corrected her and I was resolved. All of that, and without her admitting of being wrong, even after I showed her that the points do not compound. Her answer was just "yeah". She wasn't listening the whole time. Not even an apology, and yet the other customer did apologize on their behalf. Mind you, I did not show any frustration throughout, was wholly polite. But I left extremely unsatisfied. Will leave this review elsewhere. read more

You're money is better spent online, where you're more likely to find the products you're looking for as well as caring and helpful customer service read more

David, you are very helpful and a lovely man. Thanks for your help. I was only there for a few minutes but got he got me all sorted out and on my way read more

Elitist, unhelpful, lazy, snobby-gamers: Apply within I asked them to help me out with a reservation for a game, but at another store out-of-state, and the short guy with black-framed glasses was dismissive and unhelpful. After about 10 minutes of him telling me he couldn't, it took him 5 minutes and a phone call to help me out, sorry to make you work. read more

Tyler is great, always helpful and friendly even in busy, stressful situations. I normally do most of my video game shopping online, but on the occasions when I don't I've had nothing but good experiences with this GameStop crew. Thanks for what you do guys! read more

Even purposely limiting my interactions with GameStop to the necessity of selling back last gen hardware each cycle is such an unpleasant experience that I am consistently reminded why I am committed to not returning for at least another 5 year cycle nay indefinitely. Typical tool bag employee visibly wants nothing to do with going through the process of buying back my hardware despite the fact used business is (and is some respects controversially so) the life blood if this crap show organization. Goes through the motions after an onslaught of caveats and disclaimers "I'm here by myself", "It can take 25 minutes or more to do each console" etc. Then he finds the technicality he is looking for "ah ha - you don't have an HDMI cable". Yeah but I brought you two power bricks so call it even. "No". Ok ill buy on then "I can't find one for sale" In a GameStop (a global video game an technology mega chain) he cant manage to find an HDMI cable I can pay him cash for to complete a buy back transaction for a used console. Ok I'm out. The icing on the cake was he didn't even bother putting all my stuff back in the bag so I had to go back yet again to retrieve some of the accessories he basically swindled from me. Amazon. You plug in your buy backs. You get immediate Amazon credit (as in buy literally anything). You get instant prepaid labels. Pack it up and its gone. GameStop needs to hurry up an die already. read more

Down to earth in a geeky gamer way. While I've only been in there a half a dozen times over the past few years, mostly to get my nephew giftsnand now to get my own games. They treat me nicely, listen to my very naive questions and are very approachable (no attitudes). Even though it's a franchise, it feels like a ma and pa kind of shop. read more

At this location, there is always good service and selection! I think the trade-in credit is a bit low, but the return policy for used games makes up for it; plus, I really like all of the staff at this location! read more

Went in to buy a gaming headset for my kid. Of course the only staffperson in the store said that the store's headset was great and the price was great. Went to wrap it and scraped off the price sticker only to find that there was a sticker underneath it that was $10 cheaper! What a ripoff, especially at Christmas. I'll stick to buying from Amazon in the future. read more

What happened to the great staff? We have been shopping at the Boulder Gamestop for years because we love the staff ....the new staff don't cut it. We will do everything we can to avoid the Boulder store ....unless they bring back the old staff. read more

GameStop is a great place for kids. The guys are are video game experts,they helped me a lot getting a good game.I mean,What's up with the 2 stars,the place is great! read more