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    Circuits West

    5.0 (1 review)

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    12 years ago

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    Best Buy - Longmont - Dents and food residue

    Best Buy - Longmont

    1.9(95 reviews)
    1.3 mi
    $$

    We drove for an hour to purchase some appliances for our small business. They didn't have the…read moremicrowave in stock so we ordered it for delivery. Our "new" microwave was delivered the very next day, and was very very used. Complete with dents and food splatters from the previous owner. Tried to call this store but they don't answer their phones and we get routed to a call center after dealing with multiple layers of robots. The woman I spoke did replace it but said that this Best Buy doesn't answer their phones due to call volume. It's mystery why so many people are trying to call them...

    Dear Best Buy, It's…read morenot me, it's you. I have shopped at this particular BB longer than any other store in my 20 year history in Colorado. I've bought nearly every type of product you sell. And I was always happy and eager to do so. We had a great relationship; hell, it outlasted my first marriage. But you changed, BB. Somewhere along the way you decided customers are commodities to be used and discarded. You decided that good customer service should be replaced with time-wasting call centers that'll lead you on and hang up on you. Or by employees who will lie to your face, dismiss your issues, or even blow you off entirely. The trust and loyalty I built up in your store died not when you double-charged me almost $800 for a product I neither wanted nor received, but when you and Citi Best Buy decided to be useless and difficult in helping me resolve the problem. You could've just fixed the issue and we could've remained good friends for a long time. But instead, you chose to be dishonest and condescending. Note that THE ONLY REASON you have 2 stars is because of Tina from your social media group, who reached out to me after I wrote the first google review (but completely ignored the Yelp review I posted weeks prior...). I had to tell her the story of how I got screwed over (about my 1000 time telling it), but much to my surprise, BB finally refunded me the money. Not before absolutely destroying our relationship though. Not before wasting dozens of hours of my life trying to resolve this. Not before I bought a computer solely for the purpose of building my lawsuit against you. Alas, you did the bare minimum at the last moment to fix the issue, but certainly not the subsequent problems created by it. Anyway, it brought me joy to call Citi Best Buy and cancel my account stating I cannot trust BB to not illicitly bill my card, nor can I trust Citi to do a proper claim dispute investigation. With that account closed, I am forever walking away from the BB brand. A once very loyal supporter turned staunch critic. So yeah, it isn't me, it's you. I saw your rotten underbelly, and I very much despised it. We are done. Period. I will never step foot in another BB or waste my money supporting you. Good riddance.

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    Best Buy - Longmont - Caked on food splatters

    Caked on food splatters

    Best Buy - Longmont - Caked on food splatter

    Caked on food splatter

    Best Buy - Longmont - Food residue

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    Food residue

    The Boulder Home Theater Company

    The Boulder Home Theater Company

    4.4(18 reviews)
    12.4 mi

    I tried to work with Boulder Home Theater company to have a TV installed above our fireplace. They…read morerequested I find out more info about the materials of the wall so I reached out to our builder. While I waited to hear back due to the person I needed the info being off, Boulder Home Theater reached out and said "Upon further consideration and review from the owner we are not comfortable putting a recessed box in that location. It's too much of a liability for us the scope of this project mainly for any tile damage and not knowing what's behind--and possible heat-leak up from the fireplace. If this was a normal standard drywall wall setup not above the fireplace, we would have no issues quoting that." This even before I was able to let them know what the materials and wall type were and it's an electric fireplace with the ability to have the heat turned off which I let them know prior to this response. If they can't even wait for my response on the materials or work with me on the install but just say you aren't worth the hassle, well that isn't a company I would want to work with when it comes to installing TV's. They were also priced higher before this then the numerous other companies I received quotes for. I had several jobs I was planning over the coming months but will take my business elsewhere.

    My husband purchased a Sony projector from Tom and he only used it a handful of times. He passed…read moreaway unexpectedly in July- only 6 months later. As his grieving widow of 36 years I have been trying to reach Tom to see if he might take it back or if someone wants to purchase a gently used one. He doesn't even have the courtesy to return my multiple calls or emails to see if something can be worked out or explain what their policy is. This type of treatment and lack of customer service is shameful.

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    The Boulder Home Theater Company
    The Boulder Home Theater Company
    The Boulder Home Theater Company

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    Circuits West - electronics - Updated May 2026

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