Alexandria saved the day! As a SoCal girl, this was a new experience and new accessory for me, but I desperately wanted to purchase something "outside" of my boring style box at Goorin. After struggling to make a decision, knowing that I wanted something with a specific crown (4") and brim (3") size, Alexandria was able to fit me perfectly with a size small ebony Gemma that I absolutely adore! The attentive customer service and a little extra feather love made my first ever hat purchase a dream! Thank you Goorin & Alexandria! read more

Goorin Bros. - Ebony Gemma size Small - Accessories Near Me - Austin, Texas

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I love Goorin Bros! My husband and I have been finding their hats at different thrift shops and wanted to go in and check them out for ourselves when we found out there was one up the road in Austin. (We're from San Antonio.) I first went in to get my husband one of the trucker hats from their Animal Farm collection and they didn't have the one he wanted. I picked another one and the girl wrapped it up nice, put it in a really cute bag and assured me that we could bring it back and exchange it if we wanted to. He did want to exchange it so he went in and exchanged it for another and picked one up for me. The same lady helped him that helped me and even though they were still out of stock on the one he really wanted he picked out another one and she took down all of his information and called him when they got in stock and held it. We never go to Austin without stopping in there and picking up something new. They always give great service and have an excellent selection of hats ranging from western to trucker. Oh, and they also have hat accessories like pins and feathers! Everything you need for your headwear. read more

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Hats off to Goorin Brothers! These guys are making some quality hats. These aren't trucker hats they're selling- they're high brow stuff! They have all the different types of hats you can ever imagine- fedoras, bowlers, cowboy hats, they even have a few baseball hats for good measure. They do a lot of felt hats, but also have straw hats as well. They do a great job of showing off the diversity of their hat making. They have hats for all occasions! The staff was all knowledgeable and courteous, allowing me to wander around and check things out. They'll measure your noggin for free if you need 'em to. The decor here is super cool- check out the ceilings. It's a fun place to duck in and check out while shoppin' SoCo! You can't come to South Congress without a stylish hat! Gah! read more

This place is a true Texas gem. It's one of the few unique small businesses that draw me to south congress during sxsw. It's such a safe place to explore all kinds of hats. It's laid back no judgement energy lets me play with hats I wouldn't normally try on. As a Cali girl the cowboy hat is a bold choice and you gotta come with a certain Miranda Lambert 'backyard swagger'. I just really appreciate feeling welcomed enough to just try stuff on. Also the staff is incredibly knowledgeable and so passionate about the craft and craftsmanship of millinery. Love it! read more

Goorin Bros. - Amazing selection of cowgirl hats - Accessories Near Me - Austin, Texas

Love the staff they are alway helpful, and don't forget about the complimentary shot.

Beautiful Hats size is not always consistent. I have 3 and alway get compliments putting a little foam strip int grow hat helps bring a larger one down to size. read more

The selction and caliber of product is unchallenged. However, one of the most enjoyable parts of a visit to Goorin Bros. is the staff (for the most part.) Oen young woman in partciluar, Payton?, is knowledgeable, attentive, and knows her stuff. The other staff is easily on par with her, though one lady was a bit off-putting. This was especially odd considering she appeared to be the manager. However, this is nothing compared to the excellence of the hats and the amazing staff. Look nowhere else. This is the place. read more

The selections are ample. Their branded hats are rabbit. They do sell in actual hat size not just small, medium and large. The staff of young women were very attentive and went over the top to help. I was looking for a hat band and they had many styles to chose from. I particularly needed my hat collection cleaned and blocked but they don't do this and referred me elsewhere which was nice. This service is hard to find in central Texas. Overall a very nice experience read more

This Goorin is a great hat shop to visit in person! My husband and I were visiting, and I wanted to treat him to a couple of hats for his birthday. They made us feel at home and Terence helped us personalize our hats as well as the experience. Terence taught us about the style of hat, perks of purchasing from Goorin, and ensured we had what we needed. read more

Goorin Bros. - Accessories Near Me - Austin, Texas

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My husband has been wanting a fun hat forever. However, he has a very large head and it is very difficult to find something that fits but stopping in at Goorin Bros fixed that. We had excellent service and never felt like we were getting sold to. They let us try on hats and different styles and only jumped in when we asked questions. There were a few employees in the store that gave us good recommendations and they were super fun to chat with. They were very knowledgeable about style and care for the hats it made investing in one pretty easy. Had a blast picking out a hat and loved the great customer service! read more

Gah I love the Goorin Brothers. I discovered them in Nashville, followed them to New York, and now in Austin. I went in and told them that I already own a couple of their hats, and one of the sales associates was awesome and showed me a few more that he think I'd love. I gave in and purchased a cloche because it looked so damn cute. Just wish their hats didn't break the bank. Had a sales section too, but they were more expensive than the hat I had picked out. read more

I've been here a few times and I have only ever been greeted once, it's really rude and off putting to walk into a establishment and be ignored. The second time ever visiting a nice young woman with a November birthday (I forget her name) was so nice and helpful to us (the one time we've ever been acknowledged by staff). The only reason why we came back is because my fiancée loves the animal hats so we got some for his birthday. Although Ricardo checked us out and happily took my money he didn't greet us or care to assist us while shopping this last visit nor the tall blonde man , who literally stared at me through the door when I stopped by a few days prior to make a purchase. Apple Maps says the store closes at 8pm but the sign on the door says 7pm. read more

Angela is AMAZING! She is the hat whisperer and always has such a great and picks out the perfect hat every time! Thank you so much!!

This was my second visit to the store but first purchase. It was packed as they were having a SXSW event but the staff, once free, was super courteous, knowledgeable, and helpful. One of the hats I wanted wasn't available in my size but it almost fit - they were able to stretch it. Another was just slightly too big and they were able to use some foam inserts to let me leave the store with the hat same day. Enjoyed the experience, love the product, and will definitely be back for future purchases. read more

Goorin Bros. - SXSW hat shopping experience - Accessories Near Me - Austin, Texas

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The best experience and guidance . Waiting on summer 's Since I started using Goorin bros fedoras I am noticed wherever I go and people ask me about it...the problem is ladies like my hats more than me read more

Interesting little hat shop on SoCo. I became aware of Goorin Bros. through an in-store musical performance by one of my favorite local artists, Robynn Shayne. Goorin has a wide variety of hats for men and women in-store, and even more available on their website. So, if you're looking for a fedora, a flatcap, or a top hat, they probably have something that will suit you. They also have bands, pins, and feathers among their hat accessories. Their staff is super-friendly if you need help; otherwise, you're left alone to browse by yourself. While I left the store lidless, they made at least a couple of the friends I was with happy. If a hat can bring you happiness at that special holiday party--or just keep your bald head from being cold this winter--check Goorin Bros out. Yul be glad you did. read more

I visited Austin, Texas this past weekend and as I was exploring this beautiful city I came across this AMAZING Hat Store. Man, what an amazing find this was for me...I was in Heaven! I wish that y'all were in Dallas so that I can shop more often...I guess that I'll just settle for when I visit Austin again. Hmmm, I guess this Hat Store has become my new excuse to make more frequent visits. Let's see if my wife, and kids go for it! I'm pretty sure that they will! ;) LOL!!! Note: I loved their customer service, and amazing selections of hats. Note: As I explored Austin, I received multiple compliments throughout the restaurants, and shops that I had visited. That I had no choice but share a pic of my beautiful wife, and myself wearing this AWESOME hat from Goorin Bros. I love my hat!!! read more

Goorin Bros. - My AWESOME hat from Goorin Bros! Love it!!! :) - Accessories Near Me - Austin, Texas

I didn't know I needed a hat until I went into the store on a whim last night. While I somehow managed to talk myself out of the one I fell in love with then, I was back there first thing this morning to buy it. Employees on both visits were extremely cordial and helpful, and today, the staffer even steamed out a too-small hat just a smidge to see if we could get it to fit (it did!). I'll be wearing my new beauty a lot in the coming warm weather, and now that I know where all their stores are, I'll be stopping by whenever I'm in town (wherever that may be ...). read more

Goorin Bros. - Playing with hats at Goorin Bros. in Austin. (I bought it the next day.) - Accessories Near Me - Austin, Texas

THANK YOU Goorin Bros! I ordered an expensive hat online from a different store (Rag & Bone) that arrived damaged. The store was sold out of my size, so I could only return it for a refund, not a beautiful wool felt fedora. I was so upset. I called Goorin Bros and spoke to Julia, who was immediately sympathetic to my plight. She assured me that they would take a look at my hat and either steam and reshape it for free, or recommend an excellent milliner who could re-block my hat. I came into the store that afternoon, was helped by another wonderful pair of salespeople, and tried on some other gorgeous hats while they steamed and reshaped my hat (for free! even though I didn't buy it there!). On top of that, they sent me home with a plastic hat form to store my hat on to hold its shape, and sprayed it with a coat of their rain and stain repellent. They told me if I ever needed the hat brushed or re-steamed to come back and they'd do it for free again. Such incredible service! They turned a sad, crumpled hat, back into a beautiful hat, for FREE! They have certainly earned my future business. They next time I need a hat I am definitely coming back to Goorin Bros. They have a wonderful selection, and I already have my eye on one of their other pieces. Thank you. Thank you. Thank you. read more

Goorin Bros. - Thank you Goorin Bros. for fixing my damaged Rag & Bone hat! - Accessories Near Me - Austin, Texas

I bought a couple of hats already from here. Both were gifts for male friends. The staff was very helpful both times. The selections, well, I can't judge since I don't wear hats myself, but the gift receivers really enjoyed them! There are several options depending on your price range. I always picked the Italian hand made types because I wanted them to be great gifts. There are also machine made hats, which are half the price as hand made. read more

I read through reviews and had to wonder if these are all friends of the owner. The only other option is a recent change in staff.... The selection is so-so. Nothing special. I asked the price of a hat and the *VERY* unpleasant sales person said '$80'. I said - I might add in a very nice way - 'I wish the price was closer to the hats you have at the front of the store'. The woman looked at me as if I were from Mars and replied 'it's marked down from $160 and we don't have any hats in the store cheaper than that'. I grabbed a $50 hat and said 'here's one'. She replied 'Ooo-kay', not raising her eyes from whatever she pretended she was doing. What a contrast with the nice staff I met in *all* other stores at South Congress. Location, location... is not enough. Provide your staff with better training. It was not the prices that scared us - it was the way the sales person sneered at us. Unbelievable. My husband an I are both European, have shopped everywhere from Via Montenapoleone to Saint-Honoré and have never met such a condescending, sneering sales person. read more

I came in and was immediately greeted and helped by Angie. I told her my style and the look I was going for and immediately, she grabbed a hat. I tried other hats on, but her first selection was spot on! I enjoyed talking with them and hanging out, I bought a second hat. I've been walking around town in my fedoras getting compliments from strangers. :) These are my first quality fedoras and I'm so happy that I stopped in. Angie also showed me how to care for my hats and how to accessorize them. 5/5 for stellar customer service, quality products, and a safe shopping environment during this pandemic. read more

The parents and I were walking around Congress and this shop caught our eye. My dad who has always worn baseball caps started trying on some hats. There was a gentlemen who worked there that started helping my dad. Figuring out what kind of hat suits his face the best. After we figured that out it was fabric and color time! The gentlemen was very patient and helpful. He wasn't pushy or anything. As my dad was doing his thing I was going around trying on hats as well. I have never really been a hat person, though, people always say they look nice on me. After everything I fell in love with a hat and my dad and I both walked out with one! The hats are quite pricey, however they do have sales! Also you are getting a good quality hat. Mine is 100% wool. The hat I have will definitely be a hat I wear. read more

Goorin Bros. - The hat I bought :) - Accessories Near Me - Austin, Texas

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OMG... I guess being around so many hip and happening folks lately, I got a hankering for a new lid. However, where or where does one even find a cool happening hat. We were enjoying our usual Saturday Funday, fresh off another fabulous Chelsea win, down on SoCo having a few Silver Trains at Guero's when I spotted a rather dashing man walking by in a fedora. Suzie commented that I would look great in a fedora.... so the hunt was on. We checked into Service, which had a couple of hats, ending up buying a watch. They were very helpful and suggested we just walk down a block to Goorin's. Once we arrived, it was then I realized that all this place sold were hats. The showroom had a great feel to it. Very old school wood interior with a plethora of hats for the choosing. Wood panels accented the appearance of a store from the 1800's. There were fedoras, flat hats, wide brims, baseball... the list goes on. I was a little overwhelmed, but the atmosphere was very laid back and the shop was buzzing with patrons. I asked for some assistance and was rewarded with a very knowledgeable assistant. After multiple choices I settled on a black fedora. I will say that I was impressed with the prices. I believe I paid $27 for a quality lid. Most hats were around the $50 price, including felt flat tops. When I went to check out, I spied some whiskey displayed around the back wall. I made the comment that I would like a shot and the wonderful assistant asked how many? Since there were three of us shopping, three it was. Nice little gesture and a great way to end our experience. With the prices being so great and the vast array of hats for sale, I know I will be picking up a winter hat there in a couple of months. read more

This is the coolest place! I have been meaning to come on here for a while to look at hats and finally did this afternoon. Ellie was very helpful in picking out hats that fit me and looked good on me. She was really cool to talk to. I kind of thought they would have a lot more guy hats than girl hats, but no. There were plenty of guy, girl and unisex hats. Love it. She was good at explaining the different types of hats and why I would want to use one over the offer for something. For example, I wanted one I could take dance classes in, and she found me one I could move on without it falling off. I also found one for a trip to Puerto Rico next week. read more

Goorin Bros. - Accessories Near Me - Austin, Texas

TERRIBLE exchange policy. Went in to exchange a hat today and found out that if you don't exchange an item within 14 DAYS of purchase... you're SOL. For a company that caters to such a small community of folks who value a fun hat outside of the normal baseball cap, you'd think they'd treat customers a lot better. read more

Wanted a summer Panama hat for summer. Stoped in this morning and got exactly what I wanted ... Large selection of straw hats (and sizes too) but the best part was the great service I got. Highly recommend this place. I'll be back for another hat soon. It's rare to find a real hat shop these days. I so did not want to order over the web given that hat sizes vary all over the place. read more

Disappointing service. Their avoidance seemed deliberate and almost calculated at points. Sure, nice hats, but why would I ever shop here? Poor customer service goes a long way. Pros: + Location. + Hats. Cons: - Poor etiquette. - Poor customer service. Overall, not very impressed. Poor service sullies everything. read more

I have become a hat aficionado due to Goorin Bros! The lovely Mia is always such a sweetie and really knows her hats. I am especially fond of the White Rabbit. I can go as far as saying the hat changed my life! The Red Ricci is my second favorite. Quality made, perfect fit, and always a conversation piece when I wear them. Each hat has a name. Research on the website then visit the exquisite SoCo location. Tell them Mixxenberg sent ya read more

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I was not a hat guy until I found this place while vacationing in Austin. I went in and had no idea what I was looking for mainly just to look but because of the great customer service from the sales associates somehow ended up buying a couple hats. It also didn't help that they were having a great sale. There was a wide variety of of styles, colors etc for men and women. I will definitely be making another stop here on my next trip down to Austin as I am now a hat man. read more

Why haven't you gone yet? If you like hats, this is THE place to go. The staff is super friendly and helpful and not in a used car salesman kind of way. I really felt like they cared about wanting us to find the right hat, not just any hat in order to make a sale. And the hats! There are so many. They have any style for which you could possibly be looking. read more

Poor quality hats, even worse customer service. My hat came with a hole in the stitching right at the seam on the brim directly above my forehead. Tried contacting customer service, and for weeks never heard back. I was patient due to covid, but after several weeks I got frustrated and wrote again. This time someone wrote me back. But then when I tried to pursue my complaint, they went silent and ignored me again. So now I'm stuck with a hat with a hole in it and a very bad impression of this store. Goorin, y'all suck and so do your hats read more

The one star that I'm giving are strictly for the person who helped us yesterday and the nice hat he helped us find. Not sure what his name was but he was working around 4 p.m. and he was AWESOME. Today we decided to come back and actually purchase the hat and our experience was 100% opposite. Today there were two men who were working in the store, neither of which spoke to us the entire time we were in the store. One had long hair, the other was a stocky taller man. NOT A WORD. I hate to just jump to conclusions but my husband and I watched as they greeted the four or five other white customers and gleefully assisted them. I mean it was pretty blatant. Like insultingly so. The store was nowhere near busy and it was so bad that when we went to go check out we literally stood at the cash register waiting to be rung up for at least a minute while they kept glancing over at us as if we weren't standing there with the hat to purchase. No smiles, no niceties, no nothing. The experience was literally Night and Day from the person who assisted us the day before. I suppose when you live in a city with such a tiny population of minorities, specifically African-Americans, you become tainted by your environment? Or I guess you could just be a racist which wouldn't be too far off from what is likely the truth. Did they think we were going to rob the store and run off with a bucket load of hats? I guess our brownness was too intimidating for them. My husband still purchased his hat , like I said it was pretty nice, but as a black woman I would definitely suggest that you not support this store if you are a brown person. Very unfortunate and very telling. read more

oh, excused me. I'm sorry to have bumped into you here at Goorin Bros as you're clearly a baller because you're buying hats at Goorin Bros. Please forgive me for being so clumsy, your baller-ship. Your baller-ness is rollin in the dough! These hats cost a minimum of a benjamin a pop. I personally, was looking for the 1/2 off, slightly deformed hat, yes the supermarket-broke-cans-section for hats, but there werent any... Further, you're also ballin because you clearly have awesome style. The hat selection, hat quality, hat fashion is great. one complaint led to star-reduction: my friends and I were in a rush, but really needed a hat. The posted store hours said theyhad opened over half an hour ago, so we drove over... there was a staff member doing something in the back of the store, but the door was still locked. We knocked, we called, we stood outside. The store clerk didnt do anything until we kocked so hard the entire door rattled. Don't you want our business???? read more

Thanks BMW John for the help and all around helpful service. Perfect vibe and great way to conclude first trip to Austin. read more

Goorin Bros. - Accessories Near Me - Austin, Texas

This place is a solid! I've always loved the hats in this store, they do carry something for EVERYONE. While I've never bought a hat from here, I did come in here recently because I needed a hat box. I needed to ship a hat back to Hawaii and I didn't want to put it in a box that would be easily crushed by the post. The girl working the day I came in was super helpful. I explained why I needed the box and she said "No problem". I thought it was really rad that even though I wasn't buying one of their products that they still offered exceptional customer service. I looked over the hats for kids while the girl retrieved a box for me. My son loves wearing hats and I saw a cute fedora that I thought he would love. While i'm sure he would have looked adorable in it, I just couldn't bring myself to spend $40 on a hat that will be thrown in the ocean, dirt, pool, & playground by a 2 yr old. If I was looking for a hat for myself or my husband, then this place definitely is the right spot to check out. read more

I'm absolutely in love with this store. I can't think of another store I've been in that had this large of a hat selection. They had all styles including the "Heisenberg". I found a great had and the sales girl was very helpful in assisting me to find a store that sold suit vests. I have no doubt I'll make a point to visit this store on my next trip to Austin. read more

This review is based more on the company than this particular shop although they are both pretty good. I bought my Goorin Bros. hat a few years ago from the Hat Box on 6th and I have absolutely loved it. Great Quality and Great Style. Well I have recently grown my hair out so I have not worn it as much recently and it collected a bit of dust on my hat rack. I had taken it to the cleaners a couple of times and they have done a good job on it but since I was down on Congress I thought I would stop in and see if they had better advice. They told me if I brought it in they would check it out and could probably clean it for FREE. This is why you buy products from quality companies because they will do what they can to ensure you are a customer for life. Goorin Bros. has that with me. Now if only I had the style to pull off one of their sweet bowlers. read more

I am sooooooo smitten over this hat maker. I wandered into their Chicago store a few years back and since then have been completely in love with everything that Goorin Bros. is about. They custom tailor their hats to be the perfect fit for anyone (ie stretching or taping). Sizing ranges between x-small to 2xl I believe, and if they don't have your size out for display they may have it stashed away in the back, so make sure to ask. I personally like to go in with an open mind and ask one of the employees what style would fit me. There is an employee there named Ivan (I could totally be wrong on his name) who is AMAZING with superb style and customer service. He is always my go to guy. As some other Yelpers have mentioned, some of their higher end hats tend to be a little on the expensive side, but you get what you pay for. Their hats are top notch and last forever if you take care of them. If you are a frequent shopper like I am, the buy 10 get the 11th hat free punch cards are ideal. Another great way to save is to sign up for their e-mails which usually come out even few months with sales and great savings like 50% off. I have not quite figured it out, but some of the hats that have been drastically reduced give you double points on your punch card and gets you that much closer to your free hat. Can't complain about that! read more

Unless you make a lot of money, you're not buying a Goorin hat every couple of days. I myself only buy a hat on a special occasion, when I've received a bonus from work or when I discover a pot of gold at the end of a rainbow. And this isn't sour grapes either, I am perfectly willing to pay extra for the quality. And most importantly, because these things last forever. I have all of mine lined up on top of my dresser, and they still look as good as when I first bought them. The people who work there have always been super pleasant and knowledgeable about their inventory. They help you measure the size of your head and which hat might look best on you. Hat sizing is a real tricky thing, but they help you navigate those waters. There is a misconception that hats in 2014 are an affected touch, much in the same vein as bowties and vests. I would disagree. Except with tophats. Stay away from the tophats. You don't need them. You don't want one. Their flatcaps, baseball caps, and beanies fit all casual wearers. You don't know that you need a hat until you walk into Goorin. read more