Wow this store is an experience. When my husband and I walked in we were given complementary wine and beer. They also had trays of sweets. I enjoyed the variety of items and chose a wristlet that I had been eyeing. The store had the newest selection and more. There was a James Avery jewelry set up and a wall of bag charms. I was in heaven walking around. Also the design of the store was so fun with it being bright and colorful. I enjoyed shopping here and can't wait to come to Austin again to shop! read more

Consuela - Shopping love that they give complementary wine and beer! - Leather Goods Near Me - Austin, Texas

My wife loves these products! Every time I'm here the employees are super helpful. Come here checkout the products and enjoy a drink while you shop read more

Absolutely loved this place. My bf at the time took me because his sister is a huge fan and she wanted a few things. The shop is a great size and plenty of parking. The staff was very friendly and didn't hover or pressure you to buy anything. Lots of options to choose from and they wrapped up my pitted in a cute bag. They're kinda pricey but the craftsmanship is well worth the product you pay for. Will definitely pop in on my next trip to Austin. Thank you for a great experience ladies!! read more

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Your Yelper Girl here! This is a beautiful boutique! I came to exchange a wallet that I ordered online and arrived defective. Penny was very helpful and I was able to make the exchange easily. My Man Crush and I were offered champagne and sweet treats. We were able to peruse the boutique and I loved how cute the boutique was decorated. Will definitely return! read more

False advertising of an offer for 20% off if you enter your name & email. Company rep says it's only for referrals but it doesn't say that. read more

Consuela - False advertising of an offer for 20% off if you enter your name & email. Company rep says it's only for referrals but it doesn't say that. - Leather Goods Near Me - Austin, Texas

Just got a new purse as a gift the price tag was still in the purse. Plastic of side compartment still had packing paper in it. The upper seam was coming undone so I took it back. Anna and another coworker referred us to the shoe hospital and or to reach out to customer service with a paper the size of a fortune cookie fortune. If she had bothered to look we had some worn consuela bags previously purchased from Sue Patrick that we never had issues with! They lost loyal customers and future referrals by not allowing a simple exchange or return for store credit! The bags are grossly overpriced and compromised mostly of plastic but the lure of a Mexican style purse mistakenly got my attention, never again! read more

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I had the pleasure of visiting the Houston store and couldn't have asked for a better experience. I had Christie K help find this year's Christmas gift's. She was knowledgeable and had the best attitude. My husband sent his time on the couch while I did my shopping. The staff and overall experience was perfect. read more

Consuela - Leather Goods Near Me - Austin, Texas

Amazing customer service and support:) I love everything you offer. We will see you soon read more

I will update because I think it's the proper thing to do. Even though this bag did not meet my expectation or quality, Consuela reached out to my wife apologize for the inconvenience and it's giving her a replacement bag at no additional cost even though the warranty is no longer valid. That speaks volumes to their customer service, and their dedication to ensure that their customers are well taken care of. I applaud them for being proactive and resolving the issue at hand when I thought there were no repercussions that could be taken. I'm hoping this back lasts a lot longer. Thank you for your kindness and generosity. read more

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Great store with awesome products! Fun selection caters to many with different tastes. The store has great personality with disco balls and spots to get photos with you Great finds. Quality purses and wallets. Take the drive and visit for a good selection and hospitality. read more

Consuela - Leather is awesome - Leather Goods Near Me - Austin, Texas

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Came in for a gift and was a particular purse that was hard to find at the time. Called the store in advance to ensure it was in stock, friendly associate put me hold, confirmed it was, and allowed me to put on hold for a few hours so I could get there. When I arrived, I immediately fell in love with the vibe. Beautiful store! Vibrant colors and just made you feel happy walking in. I started considering buying myself one, lol. Went to the desk, they brought out the bag, asked if I needed anything else, offered a free beverage, asked if I needed it gift wrapped. Yes! It was the best experience and couldn't believe how seamless they made it for me. Such a cute place and bag! read more

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Beautiful store! I'm new to Consuela. I was introduced by a friend and made my first purchase of a card organizer wallet because it's compact design easily can go inside a small crossbody to a larger bag with ease. But today I was shopping for a trip I have coming up. I bought a large cosmetic case and the Evie Uptown Crossbody which to me is an essential bag and going to get many uses like amusement parks, airport travel, outdoor walks, festivals and probably so much more. I personally need to see and feel and wear a bag before I purchase. I like to see the craftsmanship and the materials used. I was dead set on getting leather for longevity. Also, in all honesty, I can't justify the prices for some of the other materials used to make same style bags. I do think they have a very fun and unique style that emerges you when you go into the physical store that's hard to imagine when going to the website or seeing their emails. Gorgeous prints, makes fun and useful gifts that friends will use forever. I did have a small mishap where I was rung up incorrectly for one of the items and was able to resolve by making a call to the store and given a refund for the difference without needing to come in, which I really appreciated. read more

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Super fun! Extremely creative and colorful!! These bags are not cheap but they do wear well and last. I also love the female owned and female nominee program. The sales lady was very sweet once I picked out my bag they brought a fresh one from the back. I've waited a long time to come to the store. I've bought bags in the past from various boutiques to include the airport in Charlotte, NC while in a layover. Super excited about my new purchase and I hope it lasts for years! read more

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I love all my Consuelas. The ladies at the Guadalupe location in Austin Texas are amazing. Everytime my hubby goes in to get me " a gift", they ask about me. They give him great advice on what I'd like. Amazing quality and love the women empowerment.. #vivababe read more

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I Love Consuela, initially I have always viewed the products on the website. I was finally able to make it to the store front which is the icing on the cake! As soon as I walked in the representative was there to great me and offer her assistance. My experience at the store made me love the brand even more. I can't wait to get back to the store! read more

I was so excited to visit the store and see all the selections. I love Consuela's beautiful and colorful bags! The store is nicely organized and the staff is nice, cheerful and helpful. They even have on site parking. This purchase is my 2nd Consuela bag and I'm very happy. read more

Consuela - Leather Goods Near Me - Austin, Texas

Oh my, Consuela! Your colors! Your designs! Your craftsmanship! Your charms! Your materials! Your bags! Your motto! Your seasons! Your stores! For those who enjoy a full spectrum shopping experience and feast for the eyes, you bring it! read more

Beautiful location just north of the UT campus. Colorful handbags and accessories! Super friendly and helpful staff. Right next to Amy's ice cream. read more

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I discovered this company on a whim via a search for good quality leather and local. I am lucky enough to live in Austin and just a few miles from the Congress store front location. I fell in love as soon as I entered - The employees were warm, quality amazing and designs creative! I was on the hunt for a backpack and instantly set my eyes upon their "Sling" bag. It's essentially several styles in one bag. Prices maybe considered high to others, but are very affordable in comparison to a lot of other local leather artisans. A couple days later, I had to stop in again due to a alight issue - To my delight, the employees helped me right away with ZERO pushback or wueditions - Very refreshing! Can't wait to shop Consuela again and support a wonderful hometown business! read more

I was SO excited to see some creative Mexico-inspired pieces in this shop. It was pricey, but I hoped that workers were paid well and the quality would be worth it. Day 1 with my purse and the zipper just broke. Looks like it's not even solid metal, but some kind of cheap composite :( $140 purse and I got less than one use out of it. I live in San Francisco, otherwise I'd try to take it back. Super bummed. read more

Consuela - Broken zipper on first zip - Leather Goods Near Me - Austin, Texas

Such a delightful experience at this boutique. The service with Mel was just fantastic. Great attitude and attention to detail. You talk about a smart young lady that knows her history on the product. She is a real asset to the company. My wife loved the product and her customer service. read more

Let me start by saying that my wife and I have come to this shop many times and enjoyed our experience. The many employees we have come across have been polite and more than welcoming. However, on our last visit we were less than impressed with both the customer service, as well as the product quality. My wife purchased a small shoulder bag along with several other bags (our living room was full of bags) at this years summer sale. Within less than a month the strap of the bag had seperated from the bag itself making it more or less useless. We figured this would be something that Consuela would stand behind especially after only lasting for a month. This is where the dissapointment begins to set in. We swung by the store and were less than impressed with their attempt at customer service. The staff proceeded to tell us to take it to get it repaired on our own time and at our own expense or exchange it for the purchase price in store credit which was reasonable enough. However, I could not help but feel that their employees were condescending towards my wife in regards to a product that was purchased at their sale, and not at full price as this was repeated by the staff several times. It was almost a "Pretty Woman" type of tone and service and not what I expected from this company. With upscale purchases should come upscale service and reasonable expectations of quality. Neither of which were provided in this case. I am not one to make great efforts to share my opinion on things as everyone has one, and mine is not particularly important. However, I will be sharing our experience at Consuela with everyone I think will be reasonably interested. read more

Consuela - The quality Consuela offers to customers. - Leather Goods Near Me - Austin, Texas

I'm not sure about anybody else's experience with the purses but mine is not hold up very well at all, it's crumbling cracking etc. read more

Consuela - Is this typical for the purses to start crumbling and falling apart!? - Leather Goods Near Me - Austin, Texas

I do love their bags. I have never been to the yearly sale before and almost didn't go because of the awful reviews here. But they read the negative reviews and I emailed them and asked why the customer service was so bad! They assured me that they had taken care of the problems. We arrived at about 11 am. There was still a line around the corner but it went ok! It was fun to chat with other Consuela fans while we waited. I found several great deals! And they were passing out free cold beers when you got close to the door. I will be going again next year! But I think I will stay in the b&b across the street and stand in line first! read more

Consuela - Leather Goods Near Me - Austin, Texas

I received a bag for Christmas and did not use it until the spring because it was the pink flamingo design. It is only July and there are tears on the bottom of the bag already. This is my first Consuela bag and I am so disappointed in the lack of quality. read more

I gave in and got the Mickey classic tote. Going on week 2 and love this new teacher bag of mine. The staff here were amazing and the sweet pup hanging out was a cutie!!! read more

The nicest sales people!! We walked in and right away they treated us like guests in their home . Love love the way the store is set up and the merchandise is top of the top quality! read more

Loved everything about this location including the staff, store look and feel and the beverages served while shopping! Loved it! Bought my favorite bag which was in stock and went home happy! read more

What a fun store!! The sales ladies were very informative and friendly. They offered me a drink while I shopped and I got the exact bag I wanted! read more

Once the staff(who never greeted me) found out they were out of the bag I was looking for, I couldn't have been more ignored! Bags are beautiful and I ended up ordering online while at the store-- "you'd want our help to order online"? Skip the store.....enjoy the bag! I would say once I got the bag from my online order it IS GORGEOUS! read more

Thank you for making the worst experience of my shopping life! I order a purse through your website(Order 128942), at checkout it said it would be at my doorstep at the latest 24 December 2020. When I realized it would not make it, I called. I was not happy, but realized I would still get it after Christmas. Not only did I not receive it, but I was refunded the money after it was supposed to be there on the second date. This was present, I was made to look like a liar, and I will never shop for any of your products again. I will subsequently...tell every person I meet about this horrible experience. The person I dealt with on the phone was literally too stupid to insult. Perhaps this feedback will keep you from losing any additional customers. I do not want any feedback from your Company, I've already been provided with that...due to no purse. Good luck in the future! read more

Gorgeous and extremely colorful purses of all shapes, sizes and personalities. My friend and I stopped after a quick cup of coffee across the street. Well, we actually stalked them. Coffee was over and the shop was not open yet. We paced and stared in the window and finally the two sweet gals inside let us in early. Downtown Congress is becoming a little shopper's paradise with new boutiques opening up constantly and this is one that caught our eye. Consuela's is spacious with purses in all sizes and amazing colors and patterns. I saw several I would love and they are fairly reasonable in price, but, excuse me? I simply cannot buy a purse with a big lettered "Consuela" on it. read more

Spent the day window shopping in Austin, and loved looking around this store! Beautiful bags, purses and accessories! They have great customer service, attentive and helpful without hovering. The space is positively inspiration, and each bag is like a piece of art! Loved the experience and I LOVE my new bag! read more

I really enjoyed this shop! The salesperson was a delight to work with and gave me all of the details about each of the pieces. This location is down the street from the Capital building and is easy to access. I love love love my bag! read more

I visited this shop and decided to purchase several items, one of which was a very small hand bag that had an orange sticker on the price tag and a price of $40.00. As I began to pay, the girl ringing up the sale said, "This should not be $40.00, it should be $80.00."She then ripped the price tag off right in front of me!!I have never been so shocked. I should have put my other items back and left. Even if it was marked incorrectly, she should have honored the marked price. It was horribly rude and deceptive of her to treat a customer that way. She did not even apologize for the so-called mistake. Don't waste your time in this establishment. They are clearly trying to rip off tourists!! !Merchandise is waaaay over-priced. read more

LOVE my consuela purse that I purchased! I'm such a messy person (not gonna lie) when it comes to my purse and I carry a lot of stuff. This bag hardly gets stains and they come off with the swipe of a wet wipe. And hold all of my stuff WHILE being fashionable! Highly recommend! read more

I recently became the proud owner of a Consuela Grande tote! The design is colorful yet rustic. The quality is unmatched. If you're considering a piece of fun luggage or handbag, stop in their Congress store. They have a huge selection. I'm confused why they are listed here under interior design though. read more