Absolutely the worst moving experience
1. First off, the guys asked many times if they could push the start earlier. I finally agreed the morning of to a start between 11-noon. I got a call at 10am saying the movers were there and I had to drop what I was doing to go meet them at my apartment.
2. I spoke to the manager the morning of move in who suggested I change to 3 moving people even though I had a 2 bedroom unit where one of the bedrooms was empty (so only 1 bed, 1 dresser, etc)
3. Although there were 3 guys who I was paying for, 2 of them took long breaks sitting in the truck/smoking and on their phone while the other guy moved everything (and that guy had a hurt back) who said he was being "hazed" for being the new guy
4. The guys had no power tools (drill), and had to take apart our bed frame with a screw driver which took way longer than necessary. (Especially when I'm being charged hourly)
Not only that, but they had 2 extra boxes (the email from the company said they would have 10)
5. They also had no tools to take my TV mounts off, or our curtain rod, which we discussed beforehand and said they'd be able to do that & so we will still have to pay a new company to do both those things at the first apartment
6. We had expensive indoor rugs that they moved without wrapping in anything, and then dropped on the pavement outside of the truck, and now the rugs have black marks on them.
7. In between apartments, I was waiting for them and called them and they informed me they were taking a 45 minute break to get drinks and that they wouldn't charge us for the time-- they did.
8. On move-in, one of the guys banged multiple objects into the walls, not only causing damage to the object, but chipping drywall which I will now have to pay for at my new apartment
9. I also just saw on my receipt they charged me $135/hr, even though it was told to me it would be $125/hr
10. They cracked our new tv, chipped our walls/furniture, dented our new floors, etc.
It is unfortunate as I was recommended to your company, and yet there were multiple issues that will cause us to still move a lot of our apartment on our own (at one point, 2 of the guys were sitting in the truck, and multiple things were left in the apartment).
I have posted the above before but the company said they would work with us if we took it down. We took it down, and they still haven't worked with us. We have given them many chances, but y'all need to know what you're getting into if you hire this company!
Here is how they've handled our situation:
We took down the Yelp review and said we'd repost it if they didn't work with us (hence this post) they said this situation is their first priority on Monday (2/8) and that they fired the 3 movers and that they would call us back... didn't hear anything from them. Called them Tuesday & they said they'd get back to us. We called them Monday-Thursday and finally on Thursday we get a call from the "boss" who had us explain for an hour what happened even though we've already explained this to someone and he finally agreed to refunding us for the horrible experience + a tv since they broke ours. Then, he called us back 30 min later bombarding us with one of the movers that was so called "fired" so that we could explain what they did wrong...?!?! (VERY unprofessional & also not our job.) & then once the mover got off the phone, the boss said "you could save all their jobs if you renegotiate"... you've got to be kidding me. You already told us they were fired, now you're for sure lying about that. And I don't think they're getting fired regardless if we take less money. We said no, it's your business whether you fire them or not we want what we agreed to 30 min ago. He said okay you got it, but can we pay you back in a payment plan.... we didn't pay you in a payment plan and we're not asking for much!!! But fine, we agreed to split the payment into 2. & then Friday morning, he calls my boyfriend multiple times while he is at work and tried renegotiating, and asking for a 5 week payment plan to pay us back/ and then says "actually, the owners say you guys are being unreasonable and wanna pay you less" .... your movers didn't finish the job, damaged our property, etc.
Like I said, we have tried working with them and they are just being very unprofessional & now just wasting our time. And Christine replying to these Yelp comments- I am a real customer!! Here are pictures of the damage to prove.
Very disappointed. read more