Huge shoutout to Sensible Spas! Bill and his team were outstanding today…read more What should have been a simple install turned into a much bigger job getting the old spa out and the new one in. This is because I had no idea how my existing spa got into my backyard. No hesitation, no complaints. They just figured it out and got it done. That kind of mindset is rare. Bill is just awesome and I am glad I bought this spa through Sensible Spas. New spa looks great. Experience was seamless. If you are looking for the best spa company these are your people!

I was in the market for a hot tub and had been mainly checking Costco, but I'm glad I came across…read moreSensible Spas on Facebook. The staff were extremely helpful and knowledgeable. They guided me toward the AquaTerra Del Mar, a plug-and-play model that's also sold at Costco. They explained features I didn't even know about--like the diverter valve that lets you concentrate jet power on one side, which is perfect since it's usually just me using it. What really sets Sensible Spas apart from Costco is the full-service experience. They handle delivery, setup, and a full walkthrough of how to use and maintain the tub. When you buy their chemical starter kit, they even add the chemicals and balance the water for you. Plus, they provide future maintenance and repair support, something Costco doesn't offer. Highly recommend visiting their warehouse to check what's in stock. They even have scratch-and-dent models at discounted prices, which can be a great deal.

Another 5 star rating for Rick, Patrick, Jason and their crew. They totally deserve it. They are…read moreupfront, ethical, and honest. Their attention to the smallest details was amazing. Great customer service and top notch quality. We love our pool and loved working with them. Highly recommend.

We've worked with three pool contractors over the course of several years and would have saved…read moreourselves a lot of grief if we had found Hacienda sooner. Verbal communication was great, on the order of minutes to respond to texts over the course of the entire project (i.e. several months and not just until the ink on the contract dries). Unlike most contractors, let alone pool contractors, the contract was exceptionally clear and detailed on what was being done, costs, and TBD items. No surprises or misunderstandings. On time, on budget: obviously, they have multiple projects going on simultaneously, but they are well organized and we never had an issue. On a project of any meaningful size, things happen, but Hacienda actively identifies and addresses them. For example, they noted our booster pump could be lowered to be less conspicuous and fixed it. Side note: they did a really nice job with the pool equipment. PVC was painted to match the manila folder color of the rest of the equipment and it was all well laid out. We've recommended Hacienda several of our neighbors, at least one of whom is now building a pool with them.

I can't say enough good things about my experience with Dublin Spa Center! From the moment I walked…read morein, the staff was knowledgeable, patient, and genuinely invested in helping me find the perfect hot tub for my space and needs. After looking at a few models, I landed on the Azalea hot tub--and WOW. It's absolutely beautiful, incredibly comfortable, and packed with features I didn't even know I wanted until I had them! The jets are powerful but soothing, and the seating is perfectly designed for true relaxation. It has seriously upgraded my entire home experience. What really stood out, though, was the customer service. The team went above and beyond during the entire process--no pressure, just helpful guidance. Delivery was on time, setup was smooth, and they followed up afterward to make sure everything was working perfectly.

Highly disappointed customer. We purchased a salt water spa from Dublin Spa just 6 months ago for…read moreapproximately $12,000. While everything worked wonderfully at first, our Cal Salt system stopped functioning around May, and we reported it immediately. We were told a replacement part was unavailable and would take time this is understandable to a degree. However, we've now been without a working salt spa for over two months, and your team has informed us this could take several more months to resolve. That level of service is simply unacceptable for such a high value purchase.

I thought I could keep my pool clean myself by adding the products myself as a pool supply store…read morerecommended for 6 months. I failed, so I called Dave at Aqua Hero and asked him to help me rescue my pool. Dave showed up as promised, and upon arrival, he explained all the the steps needed to bring the pool back to life. It took Dave just days, and my pool is sparkling and ready to be used again. Thank you!!

Dave has been servicing our pool for a few years now. I found him on Yelp after my last pool guy…read morewent from awesome to awful. Dave is knowledgeable, reliable, and his rates are very reasonable (for this area). If you are looking for someone to take care of your pool, this is your guy!

I rarely write reviews, but Paradise Valley Spas absolutely earned this one. From the moment I…read morewalked in, their customer service was on another level--genuine, helpful, and zero pressure. They took the time to walk me through all the options, answered every question, and made the whole process surprisingly easy. On top of that, their pricing is the best I've found in the entire SF Bay Area. I did my homework and shopped around... nobody else came close. They were upfront, honest, and made sure I understood exactly what I was getting. If you're thinking about a new spa or hot tub, skip the runaround and just go to Paradise Valley Spas. Great people, great service, and unbeatable value. Highly recommend!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

Excellent service. Immediately identified the problem and told me what part I should buy.read more

So here we are. Jacuzzi all of a sudden stops working. Our regular Pool guy looks at and says it's…read morebeyond him. We gotta call somebody. When I asked him for a recommendation without hesitation, he said call spas and Moore. I called Doug that night. He called me back. I told him what the problem was. He explained what they can do and how they do it and he sent one of their guys out the following morning, Pablo. Pablo came on time explained what was wrong. How it needed to be fixed and fixed it. They are efficient. They explain what is needed and they fix it. I would call these guys in a heartbeat. Thank you, Doug and Pablo.

When we experienced issues with our spa, this company did not help resolve the matter whatsoever…read more The owner provided some bs excuse. We ended up having to find our own repair person and paid for it. Don't buy from this business.

Best thing I bought before the pandemic and loving it still now that my husband finished the deck…read morearound it. Jeff is amazing to work with and we shopped around a lot. Best for your money to get what you want. From start to delivery and install Jeff really was helpful and knowledgeable! I love it for relaxing to having nieces and nephew over. The auto filter is great Heats up fairly quick and lots of custom settings. The jets in the spa are great. Swimming is really easy. We bought the covana automated pool cover soon after separately. My husband installed our deck around it this year. Go here if you want a great spa and spend almost half of what you see in the spa shows. Thank you Jeff! My favorite luxury buy that was worth every penny! This review was a long time coming sorry it took so long my husband finally finished the deck this year lol!

Absolutely incredible experience from start to finish! We we're looking to completely transform our…read morebackyard, and they exceeded every expectation.

This company has been the best to work with! Fair pricing, service was great, and they hit their…read morecompletion timeline perfectly. As a General Contractor and home owner I will use them as a sub contractor on all my next projects and also my own home. Thank you Jeremy for being easy to work with and I can't wait to do future business with you !

I've been a pool owner for over 20 years and during that time I've employed several different pool…read moremaintenance companies. Pristine Pools have had my business for over a year now and I can tell you that my experience with their services has been far superior than anything I've experienced in the past. They always do and excellent job with their weekly service, calling attention to any maintenance issues that might arise, and always keep everything running perfectly and keeping my pool sparkling clean. In the past I just accepted mediocrity and just figured checking the chemistry and adjusting the water accordingly, was all I should expect. Not with Pristine. Diego always makes sure I'm taken care of and makes it right if something is missed. I was recently considering buying a new pool sweep because mine wasn't doing a very good job. They replaced the wheels, tail and capture netting. I felt the price was very fair, he took care of it on my next scheduled service day and my sweep is operating better than ever. Nice job Pristine! You've made me realize there's no need to compromise with your pool service.

Customer in Pleasanton for a fair bit of time (who's counting these days??).. got in the pool for…read morefirst time this summer today.. we keep it up year round.. Flawless. Perfect. I can't imagine doing a test and it's not ideal. These guys do their job fantastic. And when they've had to explain something to my dense ass, they've done great there too.. Cheers!!!