bad customer service, workers are soo disrespectful and in a hurry to close. driving away customers

This place is fantastic everytime i come i'm greeted with kindness. i'm definitely a regular! they remember my order and are always smiling and ready to help in any way they can. these guys definitely do it right! my food is always fresh and come out in a timely manner. read more

Golden Chick - 4 piece Tender - Fast Food Near Me - Plano, Texas

Excellent customer service every time! Great place :)) they have a great student special for $5! Always enjoyable.

The staff were super kind and fast with me and my friends orders and we were able to go for school lunch and have hot chicken to enjoy! Will definitely be coming back. read more

Placed and order using uber eats, I normally love golden chicks rolls so I order a half a dozen extra with my two combos. Everything with the delivery process was great, but the food was horrible my tenders were cold and obviously old I live literally less than 8 minuets from the place, all of the rolls including the extra ones are burnt and disgusting. I couldn't even eat them. Extremely disappointed. read more

Golden Chick - Fast Food Near Me - Plano, Texas

Sadly I need to give my first ever low review to a Golden Chick. Things started out well enough. The cashier took my order perfectly and repeated it. (16 piece chicken tenders, 1/2 spicy and 1/2 regular, 2 family sized coleslaws, no gravy, 1 family size french fries extra crispy = $31 plus change) There was one order ahead of me and one behind. I waited and my order was called and I drove him. After arriving home and getting changed while others got everything together for dinner it was brought to my attention that half our order was missing. We only received 8 chicken tenders. That equaled roughly 1 1/2 chicken tenders per person. A call to the location and as I mentioned my order number I was told "Oh yes, we saw that after you left. We are sorry we had too many orders going." See above comment about 1 person ahead of me and one behind me and MAYBE one in the drivethru. The said next time I come in they would compensate me. The trouble is, I don't know if there WILL be a next time. Checking an order before the order number is called is fast food 101. I am unsure if I want this to happen again. Needless to say I am severely disappointed. I spent over $30 to feed a group of people to not be able to eat. Sorry folks, I really wanted to give you a higher rating. read more

Terrible service! I consistently have to get my order replaced. Chicken dry from sitting too long under the warmer.. Hard rolls. The drive through people almost always have an attitude and the manger is no better. I am now denied service by the manger at this terrible restaurant because I had to ask to re make my order multiple times. Which I don't really have a problem with but I do believe it is rude and dumb on his part because it the closet one to my house and I spend money there regularly but no worries I'm fine with going to any other location. I was told on my last experience to ask ahead if I want it "fresh" what the hell shouldn't it be quality food regardless? Also my last order was through Uber eats app but I still went to pick it up and they told me if I want fresh food I should come to the store and not order online. So that means they're giving all the Uber and doordash people their old food. I waited 20 minutes for them to remake my last order. Absolutely disgusting. And rude staff. Glad to not go back. read more

Just went inside golden chick service was fast but food was cold.the roll was cold and the new chicken sandwich was cold.

I would never give Golden Chick a rating that was below five stars. Delicious, hot fried chicken...buttery, warm roll...corn nuggets fresh from the frier... ...AND, as if that weren't enough, free vanilla ice cream?! From a vending machine?! Unlimited!? Free?! Ice cream?! I would fly back to Texas every day just for Golden Chick if I could. read more

Tried to order via. DoorDash today but their delivery menu is so jacked up. They have one price listed on the main page and then when you actually go to select and order, everything has an up-charge to it, so for example a small side comes out to over 4 bucks and a large side is like $6.25. Talk about shady. Thanks but no thanks. read more

Golden Chick - Main page - Fast Food Near Me - Plano, Texas

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Chicken order totally wrong! Cold and greasy ! Want eat here again ! I had it delivered and we got a thigh and leg no gravy I ordered ! I order two chicken breast and two wing got none a yucky thigh and leg . Will not be going back ! We did have this delivered ! I don't advise to do this ! read more

The chicken strips are simply, amazing. Not the best place, and definitely not the cleanest place. Still, the chicken is big, juicy, and crispy tasty breading. I could eat alot of these. To top it all off their mix of hot spices is great. I use about 3 packets because I enjoy it so much. Not claiming this place is some culinary genius. Actually the rest of the food isn't that good. But for a quality and low price chicken strip, they can't be beat. read more

I just went through drive thru & got treated in an ill manner by the same girl with long nails as previous reviewers had experienced. I ordered a combo & wanted to add another order of gravy (large size, not individual) for my kids since the side was mash potatoes & they love gravy. Instead she upgraded my drink to a large. She told me that you can't do that with a combo. I told her I wanted to add another large order of gravy. She refused to do so and stated in order to get large gravy side you also have to order another large mashed potatoes with it. And that it will cost $7 more with an attitude. She treated me like I didn't know English. I've ordered numerous times at other locations with no problems. read more

Golden Chick has very good food and especially their rolls! I enjoy going into the dinner and my food is always hot and never a long wait! The employees are the sweetest and know how to communicate with the customer, can't wait to go back! read more

It's dam good wings I love the Flats. Very addictive.Love your chicken. Can eat the Flats every day. read more

Little ass plates got 6 tenders large patatoes and large Mac cheese and my one year old finished our sides that they throwed on a paper plate read more

The best chicken tenders, fries, and rolls on the planet. My friends and I got hooked back in high school and still love it 15 years later. I always get a #1 original so I can't speak to anything else. Tenders are similar to Chicken Express but better. Fries are seasoned just right. Rolls are warm and light. Better than Grandy's. The 14th street location in Plano is the best. Have had it in several other locations and the food quality of some isn't the same. read more

This is a pretty simple concept; it's a local chicken restaurant. The food is good and they deliver (minium $17 order). read more

Great customer service and good food. I stopped in for a very large order during the lunch hour rush and everyone was super friendly and helpful. The service was quick and the gentleman behind the counter made sure I had everything, plates, plastic ware, hot sauce, drinks. I appreciate how quick the service was I had 12 hungry maintenance guys waiting to have lunch and they were very happy. read more

They have chicken livers here! Yay! Very sweet, polite staff. The yeast rolls were kind of meh, but the chicken livers were tender and delicious. Will be back for those. read more

I stopped by Golden Chick tonight for some roasted chicken. A fellow I believe to be the manager on duty waited on me at the counter. He helped me figure out the best combo for what I wanted at the right price. He was courteous and a problem-solver. The menu includes roast chicken as well as fried, and offers healthy side choices such as green beans or lettuce salad. I ate in. The place was clean and pleasant, cooled to just the right temperature. From the outside, it's just another fast food place, but it worked out well. In the background, pleasant instrumental jazz played, a great contrast from the noise or formulaic music found at some places. My food was great--everything was prepared correctly. Chain places feature the same basic ingredients, but it's up to the staff to "get it right" for the customer. Tonight the staff got it right for me. After I finished my meal, I ordered a meal "to go" to take home to my wife, who is studying for a work certification. The "to go" meal was ready very promptly by another employee. While I was there, they even processed a job applicant, giving her an interview within moments of her filling out a form. The ambience was quiet and professional, a real treat in a fast food franchise place. Count me a very happy camper, who will return. read more

Chicken has the potential of being good but is always pink! Never cooked enough had to stop eating there. I went there yesterday with my coworker and she got sick from their chicken so she said that she'll never eat there again either. but I told her that she could ask them to maybe cook it longer but you shouldn't have to do that you should never be served uncooked poultry. read more

Always pleasant and reliable service. A regular stop for me on the way home from work

Went twice, once yesterday on their first day of operation. Fried chicken was good, but small pieces. Coleslaw was bland, Mashed potatoes were INSTANT---sinful, and both sides served in very small bowls . The chicken salad sandwich had ingredients that were unidentifiable- almost like nuts, crunchy bits of something, and was so small- made on a small hamburger roll...like a slider. I needed to add mayonnaise to the sandwich as well, awfully dry. Second day I went back just for fried chicken. Naturally, no attention to detail, and the order was messed up...at the take-away window. The sweet rolls were good, nothing that I couldnt buy in a grocery store. This is the Easley SC location. WONT be going back anytime soon. 2 visits, two disappointments..enough for me. Prices are slightly higher than average for such skimpy portions. read more

This Golden Chick is the cleanest and best run Golden Chicks I've seen. You can tell the GM truly cares about his location and is always so friendly when I dine in, but also holds his team accountable and held at a high expectation for the most part. As a GM for a different brand myself, it's refreshing to see and I appreciate the prompt service & genuine hospitality. Thank you for remaining excellent! read more

The thing that's makes this place amaZING is their Lotta Zing seasoning. The chicken is great and so are their rolls. This location is consistent, with fast service and good food. read more

The food is perfect! The owner is always there and doing a great job. I love this location! I live in McKinney and there's a golden chick right by my house and I choose to go to this one. This location always gives enough sauce and whenever they give you small tenders they'll give you more to make up for it. Great customer service goes a long way, and I'll definitely be back in the future read more

Good fried chicken. Always do take out here. Do can't comment on service on the sitting area.

I remember making frequent 2 hour lunches here when I went to Plano East even though my lunch was only half that time. It was worth skipping my 5th class every now and then. Who needs knowledge of world history anyway? This place was and is still the best place for chicken strips. They also occasionally run specials on 8 peice chicken packages. They have never been dry and the breading is awesome. Be sure to get gravy and Zing seasoning with your order. You're going to love that combo. You could always stick with honey. That goes well with just about everything on the menu. The place is now pretty old and it's showing some signs of wear and tear, but it's still an awesome place. read more

How is a fried chicken place out of FRIED CHICKEN?! I'm sitting in the parking lot with 4 other cars waiting on them to prepare fried chicken. I've been here 20 minutes. Absolutely unacceptable. read more

I really like Golden Chick when I am craving fried chicken tenders. I really never eat anything else from here so I can't give a comprehensive review. Fries are good and so is toast that comes with the chicken tenders. Prices are pretty affordable and there is a drive thru. Gravy also yummy. read more

First time ever at a Golden Chick and it was great! Fresh and crispy! Service was fantastic and friendly...oh and definitely prompt. Will come back for more delicious chicken! read more

Obsessed with their wicked wings. Not all Golden Chick locations have this. My husband loves their yeast rolls and always orders a bunch. Try their gizzards too. Just the right amount of crunch and batter. We usually have to wait about 10 minutes when we order these wings because like someone else said, they don't make too much so every batch is fresh. You can definitely taste that they were made fresh because they are all mouth burning HOT! Ask for extra zing powder for your wicked wings! read more

Like their advertising say on the wall. filet mignon of chicken tenders. as a plano east alumni, i grew up on this stuff for two years. you can't beat the tenders and gravy here plus the zing seasoning! read more

Another solid little roadside joint. I stopped in late Saturday night because they were open and I need some quick eats. The menu was just right for a fried chicken joint. And let me tell you, being from the NW area we do not, I REPEAT WE DO NOT, know how to fry food. Period. This place does. I ordered the chicken strips which came with fries, a yeast roll and country gravy. All of which was hot (obviously under the heat lamp hot). Fried correctly, crispy on the outside and tender and juicy on the inside. I ordered them "hot" which resulted in getting my tenders dusted with some sort of seasoned dry rub. It was very good. The yeast roll might have been the epiphany of the whole trip. Man was it good. Soft and doughy, piping hot and chewy. Very good stuff and a reasonable price. The ambience leaves a lot to be desired, but hey, I knew that walking in. Looked to me as if the place was some sort of hold over from a fast food chain. No AC, which for my NW blood was a little tough. And a big screen TV circa 1992 or earlier. The whole place was clean though. The service was prompt and polite. The cost was what you might expect, under 10 bucks. So really no complaints. read more

this place is my shizzzzz. they have the best rolls and chicken tenders EVER.(yes, better than chicken express bc these are both crispy and juicy) specifically at this location the food is always on point, and i think its because it is consistently made when ordered and not just sitting under those lamps for long periods of time. little or a lotta zing is a must, mix it with your gravy and dip your tenders and its heaven on earth. (you can also buy a small container for under 3 or 4 bucks) also, the staff here is always friendly and helpful to make sure customers are happy with what they order. PS they have complimentary ice cream with the purchase of a meal. read more

Best chicken strips anywere. Fries, Okra, and rolls are worth trying as well. ***** 5 star ... Was my original review. Changing it since remodel: 1. Guy taking order was VERY high. Took 3+ minutes and we repeated everything many times. 2. Car in front of us was handed bag. They riffled through it and held a piece of chicken up to inspect it. They spoke to window guy and then handed it back to him. He looked though it and set it on counter. 3. after giving new order to car, we pulled forward. He gave us our drink and repeated the order back. After the LONG order at the sign he had a regular poppers instead of family. He adjusted the total and took our card, grabbed the molested bag and set it by the window. He then said it would be a few minutes for the additional poppers. There is no way were taking used food so we did not pull forward and lose sight of the bag and asked for the manager. 5. manager Keisha (? spelling) was polite at first. Insisted that that was not our bag, but was for the truck behind us... Disgusting! if they would serve them the fondled food, what are we getting? 6. we get our order freshly packed and get home. Only 7 poppers in the family order! Called the # on receipt. Keisha answers and say we can drive back 15 minutes for ONE popper and was very rude. If they serv food touched by random people in a car, you cannot trust anything is sanitary at this location. read more

Sent a email to corporate office about this, got a email back from Corp. copying in the manager of this location and the owners and was guaranteed this would be addressed with me asap and taken care of, that was on 5/23, still not a word from the manager or owners of this location. It is obvious they really don't care about the customer at all, pretty pitiful. I encourage everyone to choose another chicken place if you are wanting that, near this GC location there is a Popeyes chicken and a KFC within a mile of this place , I have ate at both and never once had a bad experience at either one. I am sure their management at either of those other places would not have handled this situation this poorly. read more

I am writing about the East Plano Store on 14th. We just went there and ate the caffish, rolls, mac and cheese, dirty rice and mashed potatoes! The catfish was excellent and I am very particular about it because some joints the catfish is dry, tasteless, fishy or taste very musty and inedible. Not so here! Some of the best around. Also wanted to make this clear, this location serves bigger pieces than any of the other Golden Chicks and had plenty of fish left over! Usually the pieces are thin and we have to get a few extra pieces, not so at this location. I actually enjoy a bigger piece too due to I am eating more of the fish than the fried crust. read more

They just opened a new one of these in Murphy so we thought we would try it. I have to say it is the worst chicken I have ever tasted. It was too greasy and cappy pieces of chicke. People of Murphy do not waste your time and hope that we get a real chicken place other than the chick-flia. I give this place six months before it is gone. read more