Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

I will absolutely recommend this company for their transportation services. I needed a reliable…read morecompany to transport 20-28 ladies for my birthday winery tour and they delivered! I used their executive shuttle and it was top tier. Everyone was comfy and safe during the ride. The tech worked perfectly and I was able to play some good music for us during our trek across VA. Our driver, Gary, was phenomenal. 10/10 service!

Excellent Wedding Transportation Experience…read more We hired RSTQ Transportation to provide a white stretch limousine for my daughter's wedding, and everything was absolutely perfect. The limousine was immaculate--beautiful, spacious, and very well maintained. Our driver, Duane, was outstanding. He arrived early, was courteous and professional, and went above and beyond to make the day run smoothly. Even when a little rain popped up, he handled everything flawlessly--holding umbrellas and assisting the bride and her bridesmaids so they stayed dry and comfortable. From start to finish, the service was seamless and stress-free. RSTQ Transportation played a big role in making this special day even more memorable, and we couldn't have asked for better service. I highly recommend them for weddings or any special occasion.

Reliable bus service to New York City. Arrived approximately 30 minutes early and was about 6th…read moreparty in line. Check in was friendly, people were orderly about waiting in line, and boarding was exactly on time. They had water bottles and newspapers for those who wanted. Appreciated trash bags on each row since we were constantly snacking and had things to dispose. On the bus, wifi was pretty reliable for me and temperature was good. Driver was really smiley to my toddler and only stopped for one minute to use the restroom. Safe, friendly drive up north!

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

I had a question about my ticket so my child and I went to the ticket area and I told her to sit in…read morethe chair while I waited online. Two workers were helping someone who didn't speak English so he called someone to help him. They all argued for 20mins while I stood there. While they were arguing another worker came over and told us that it wasn't a waiting room and removed the chair my daughter was sitting in. The waiting area was dirty, there wasn't enough outlets/charging stations. If you wanted to see the status of the bus you had to walk outside the waiting area and walk over to the ticket area. The waiting area door was broken making the room very cold. Security came in checking tickets and kicked people out who didn't have one. They later came back later on. People walked in asking for money. A rider stood in the middle of the waiting area talking to someone on the phone when she suddenly started yelling and cursing that they were the devil, they were monkeys and other random things. Pigeons kept walking in since the door was broken. There were no bathrooms in the area. You had to take escalators downstairs to the mostly empty area for the bathrooms. The staff told us the wrong bus line up. This was also different from what the tv screen was showing. Someone was sitting in the assigned seat I ordered. Normally wouldn't care but it was midnight and I had my child with me. While riding the bus someone was loudly yelling watching/listening to something without headphones.

The bus is comfortable, but it has delays like crazy. I was supposed to arrive at my destination at…read more2:30 pm, and now it's 4:40 pm and we still haven't arrived. You really can't rely on this transportation.

I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!

We hired this company for a charter service, and they failed to fulfill all services contracted,…read morenot just late or disorganized, but flat-out did not provide the service as contracted. That alone was unacceptable, but what followed was even worse. When it came time to issue the refund we were owed, they spent over a YEAR dodging every single attempt we made to contact them. We're talking dozens of unanswered calls, texts, and emails. Their voicemail box is constantly full, making it impossible to even leave a message. It honestly feels like they've gone out of their way to be unreachable. Terrible communication. Zero accountability. Absolutely no customer service. How can you expect to run a legitimate business when customers can't even get someone on the phone? This company is not just unreliable -- it's disrespectful and unprofessional. I strongly recommend that you do NOT do business with this company. Save yourself the time, stress, and financial loss.

This company is bunch of crooks. NEVER EVER use this company. 100% unprofessional liars. They were…read moresupposed to provide a bus for the funeral and didn't even bother to let us know that the bus broke down and not coming. We found out thru the bus driver. Then they were leading us on for hours that they are looking for a replacement which they never found and simply stopped answering the calls and texts. It took us 3 weeks to get our money back. I have a feeling it happend because we threatened them with our lawyer getting ready to file a complaint against then. Spare yourself the headache and find another company!!!!!

One ride with a transfer and and setting foot in three key stations should be enough for a review…read moreof Washington D.C.'s Metro system (operated by WMATA in concert with a bus system). I guessed that this rapid rail system was inaugurated after the Bay Area's BART and before Atlanta's MARTA. That was the case, with it being inaugurated in the bicentennial year while BART kicked off in 1972 and MARTA in 1979. Some people are weird about using public transit. If the entire route might be very sketchy, I can see why one might avoid it. However, if transiting between major business and governmental hubs, and especially during daylight hours, I don't understand why someone would not use it. My Washington D.C. Metro trip was on the cheap, augmenting an earlier cheap experience that same day. In coming in from Virginia's Hampton Roads area into the nation's capital on Amtrak, grandiose Union Station is the place one gets off the train. Parts of Union Station are not sufficiently modernized, so struggle some, go the distance, and find the entrance to the Metro station located there. WMATA has single ride and day passes. Like BART and MARTA, cards with magnetic strips are needed to get in and out of your first and last station. The trains are punctual and surprisingly clean. The rolling stock definitely looks like that of the BART or MARTA era, except that the sides are slightly tapered upward, which gives them a sleeker look. Having always gone into the District with a rented car or someone else's, hunting for street parking was what is was all about! But that was a while ago and the District keeps getting busier. While I appreciate the grandeur of D.C., it's not my kind of town. That said, I've seen many photos of Washington's Metro, with most of them focused on the subway station at Union Station. I thought that this was a unique design and looked like it might be of the scale of Atlanta's Peachtree Center station. It is anything but that, being a lot "cozier" in scale, and that same template is used in many of their subway stations. But it's not a bad design, because, in addition to doing its job, manages to look '70s and space age at the same time. In addition to electronic boards telling you which trains are due, a unique feature is the lighting in the pavement that signals when a train is coming in and how to board it. The system's layout looks serpentine. I'm sure there's a logic to that. It might have to do with two rivers merging in this area and streets that are rarely gridded in the larger area. In Atlanta, there are many narrow winding streets; however, they superimposed a cruciform layout for their rapid transit system while, in the D.C. area, they did not. That means more that more familiarization is needed, which would require using it regularly. Most tourists won't get to that level that easily. There are 6 lines, all of which come into D.C., and then continue to service adjacent Virginia and Maryland. One thing that might make it more understandable is that 3 of the lines seem to share a trunk through an important swath of the District. In other cities, the main subway station is often under the main train station. Here, Union Station is but a stop on one line, with Metro Center and L'Enfant Plaza being the most important (transfer) stations. Still, the Metro goes to almost all of the historic landmarks and sites, key governmental buildings, and a number of colleges, one of which - the University of Maryland - is outside the District yet in its service area. Not that I had time, as I was headed to DCA Airport, but I noticed that Metro trains do not go to Georgetown, which might have to do with the topography and many green spaces in the Northwest quadrant of the District. The closest Metro station is at Dupont Circle and, from there, one can take a bus, a taxi, or a rideshare. If not oppressively humid or wintry, the remainder is walkable. I might have given WMATA 3 stars because of the ongoing delays in opening the Silver line to Dulles Airport (IAD), the large international hub airport for the metropolitan area. Much like how Denver's mega airport had teething problems with their then new baggage conveying system, the signaling and control system on newer stations was among the last things to create hiccups and they had to postpone acceptance of the project and opening up the Dulles Airport station, which had been sitting there looking ready to go. With the Silver line now open to IAD and beyond, and the ease of getting the DCA, I'll go with 4 stars. It might be fun to use the system to explore some key sites in D.C. and its surroundings, but that would depend on if and when I'm in that area again.

I like riding the metro. As someone who grew up near DC and moved to NoVA the Metro has been a…read moreconvenience for me in terms of getting around DC so I don't have to deal with hectic drivers or traffic. I've been riding this public transit nt entire life. However the last five weeks have been such a headache from WMATA's customer service that it's really made me consider if I need to just suck it up and drive into DC or take the bus. I used the SmartTrip app to reload my MetroCard and for over a MONTH the funds have been "pending". I called WMATA customer service, I emailed them multiple times, and even reached out to their official Reddit account. And I've been ignored, invalidated, gaslit a couple times, and some instances I've been disrespected by staff that clearly didn't want to be at work. I've always come with a level head but firm tone given how many times I've contacted WMATA and they have not resolved my issue. I'm irate and feel very disrespected and expected more from WMATA. As of 04/17 this issue still hasn't been resolved.

We booked BestBus to get to NY from VA. Our 720am bus came on time, we loading and boarded pretty…read morefast. The drivers were friendly and they gave us a free water bottle. WiFi and chargers on the bus to NY did not work but it did from NY back to VA. It was about a 4.5 hour trip so it was cool to just relax instead of driving.

We came to NYC from Vienna Va . Bus ride up to Maryland was…read moregood . Driver was changed . Lady driver rest of the way closer to New York she was driving too fast .