Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

I like having so many choices on metro. If I am on the green or yellow line, I will be Nread more

You know how many times I had rode through this station without realizing and making the connection…read moreto where I was. Too many times. Honestly I would just whip through this station and keep on going. However, determined to acquaint myself with my surroundings and to figure out how to use the Metro to its fullest potential. It is a great location if you wanted to make a quick trip for shopping. Located next to the PG Mall and the movie theater. The whole reason I came used this station in the first place. Plenty of restaurants and shops along the way besides the mall, so you can definitely make a whole day by using this Metro. It also can link up to the bus network with all the bus bays.

Today as a first time, writer of the C 41 bus I was blessed…read moreto have met Mr. Sellman as an operator. This man is serious and committed to what he does I'm gonna say this was five star on top of excellence service. Thank you Mr Sellman

I only ever parked at this metro station a handful of times -- it's along the same line as other…read morestations, but it's not as close. But when I have parked at West Hyattsville... I literally had no complaints! There's something about the signage there, and parking is never an issue. I like the layout as well. It's a good station to park at if you don't want to be right on the tail end of the line that tends to be busier.

Took a trip from Washington, D.C. to NYC on 12/31 and back again the next day. Buses were very…read moreclean and on time. The seats were quite comfortable for a ~4 hour ride. I was definitely skeptical of taking Megabus as many people negatively review it, but I had a great experience as it was my first bus trip with great distance. Only con for me was they didn't turn on the power outlets until we made our stop which was in Baltimore, MD. The outlets charged fast for me which was a life saver. Definitely will take Megabus again if I ever need to!

I have used this company for many years every time my family and I went to NY. The bus and the…read moredriver were good. Until I got an emergency to change my tickets on the same day and I called them. All they could do was just tell me to email the company and nothing happened. I ended up buying new tickets. I learned my mistake from changing my last-minute booking. Now I want to change my tickets 10 days before my trip then they still won't let me cancel. The only option is to trade it for another ticket. I had 2 tickets and I traded 1 ticket and said I have credit for the amount of money I paid for 2 tickets. After I processed the ticket, all my credit amount was gone. That means I paid for 2 tickets round trip and got only 1 ticket. It's a scam company! I called them 4 times, and they said nothing they could do but email them again. The customer service is awful and hopeless. I lost $179 is time for nothing and paid $6.99 fees for changing, not including the first time that I bought new tickets. Scam company

Twice I've caught a bus to Pittsburgh. First trip 2 hours late. Second trip 2 hours late total dis…read morerespect. The driver Mr Brown was pleasant and polite.

I was scheduled to catch the 8:25a greyhound bus today, May 22. On my ticket says the bus stop at…read more4700 Garden City Drive, New Carrollton, MD. That area is a corporate area and had no markings that it was a bus stop. I was waiting there and the bus never showed up. However, I saw a greyhound bus turn into the new Carrollton metro station. I tried to see if that was the bus to New York but from where I was at was a 9 minute walk. By time, I got close the bus pulled off. The bus stop location greyhound provides is incorrect. I requested a full refund because it was an economy ticket. Attached are pictures of 4700 garden city dr., it's not the new Carrollton station metro.

I recently booked with Culdesac Chauffeur and was so pleased with my experience…read more I had not seen my sister since pre-pandemic. Once everyone in my family was fully vaccinated, we began to plan the long awaited reunion. Since I wasn't entirely sure of her schedule, I wasn't able to book until the day before we needed the driver so I was very happy that Culdesac was able to accommodate. From my initial phone inquiry until our drop off, every interaction with the business was professional. During my first phone call, I was able to book a driver for 5 hours to take us to a winery in Virginia. The winery is located over an hour away, so it was nice to be able to relax and not worry about driving. Everything was pretty seamless. Our driver (Rachid) was so professional and even arrived a few minutes early. He was a safe driver, kind and accommodating despite the non-stop storytelling and giggling between me, my sister and a childhood friend throughout the entire ride. Their pricing was upfront and pretty in line with quotes that I received from other businesses as well (and pricing was pretty transparent which I appreciate!) Thank you Culdesac for helping us make a very special weekend, safe and stress free.

A group of us was visiting Washington, DC for a hockey road trip…read more Two months prior to my trip, I emailed Culdesac, along with 2 other competitors for a price quote. Culdesac not only contacted me the same day, but they were the only ones who provided me with any form of communication, and I've yet to hear back from the other 2 companies. That alone catapulted Culdesac to 5 star status in my book! I had 11 people in my group and was suggested a 14 passenger Mercedes Sprint Van, picking up from IAD to downtown Washington for $275, which included tax and gratuity. I believe I spoke to Sammy, who was very helpful and friendly. Fast forward to February... The day before our trip, Sammy called me to reconfirm, and sent me our driver's name and number. A hiccup happened to our trip, and I sent Derek a text to come to the airport earlier than we agreed upon. Culdesac called to verify we needed an earlier pickup, Derek kept me in the loop of his transit time, and he came to the spot we told him we were at. Super professional! We decided to use Culdesac to take us back to the airport. Again the day before, I got a call and email reconfirming my pickup at 1:30 pm. We were told that Derek was going to take us back, but unfortunately a hiccup occured where his appointment was going to run over, so Derek texted me that someone else will pick us up, and not to worry. A few minutes after the text, Culdesac called me to say Derek was being replaced by Sam, and they texted me his number. Sam arrived at 1:15 in a 20 passenger van, just as nice as the Mercedes Sprinter, and even newer! It was also handicapped accessible, which was a good thing to remember if someone was disabled. He was just as courteous and got us to the airport safely and quickly. I honestly believe this company deserves 5 stars. They were professional, easy to get a hold of via email and phone, and communicated with me from start to finish. They charged my card after the service was completed, and the tip and tax was included in the fee. I would gladly use them again if I am back in the DC area.

First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.