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    Commuter Store

    3.6 (5 reviews)

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    4 years ago

    Helpful 2
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    5 years ago

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    8 years ago

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    14 years ago

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    12 years ago

    This place is great it's much better than filling up the turnstiles and definitely more convenient.

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    American Airlines - Priority Status Counter - August 4, 2023

    American Airlines

    1.5(389 reviews)
    0.5 mi

    I used to be very loyal to America West Airlines out of Phoenix. Then, it was US Airways flying…read moreacross the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Washington DC on occasion, having either visited the area or have a layover through as I did today. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

    Customer Service certainly could improve. But part of that service, in addition to the reps who you…read morespeak to on the phone, is having a RELIABLE flight schedule. I am looking at Yelp reviews from 4 years ago which sound exactly like my experience today. A delayed flight in Vermont caused a group of 4 to miss our connecting flight, which inexplicably decided to leave 10 minutes EARLY as we were RUNNING to our gate. Unnecessary. Then we call the airline and get some rude woman and then her rude supervisor, neither of whom knew American Airline's policy on accommodation when THEIR flight delay caused us to be stranded in D.C. overnight. They both told us we didn't qualify for hotel rooms and food vouchers, which was not correct. Finally I called and got a different representative with completely different results. This morning we arrived at the airport hours early and...you guessed it, our flight is delayed once again. I hate Frontier Airlines for their predatory bag fees, but American Airlines' issue is customer service based. DO BETTER AA. Do better! Monitor your customer service reps calls. And get your flights on schedule. People spend a lot of money on travel plans. The airline flight schedule should NOT be unreliable. I will be very wary of using this airline in the future. I certainly cannot recommend it.

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    American Airlines - Priority Status Counter - August 4, 2023

    Priority Status Counter - August 4, 2023

    American Airlines - Priority Desk - November 28, 2023

    Priority Desk - November 28, 2023

    American Airlines

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    Ronald Reagan Washington National Airport - Terminal A is one rotunda

    Ronald Reagan Washington National Airport

    3.6(2.5k reviews)
    0.7 mi

    It's actually been a long time since I have flown through (or to) Washington DC and gone to any…read moreairport in the DC area. I recently had a layover at DCA when traveling from Phoenix to Toronto on American Airlines. I enjoyed the layover and found the airport, its staff, and the airline lounges all to be very convenient and helpful. I learned on this visit though that locals and frequent flyers typically call it "National" or "DCA" while out-of-town visitors call it "Reagan." I used all three interchangeably so I'm not sure what that means for me. The clubs and lounges in DCA Airport are much better than usual and there are more of them than usual. I have two travel premium credit cards: the AAdvantage Executive Mastercard offering complimentary Admirals Club access (including the locations near gates C24 and in concourses B and E) and the American Express Platinum card offering other lounge access (including the Centurion Lounge near the B gates and the Delta Sky Club near B15 if I was flying Delta). Other lounges include the United Club near B11 and the Capital One Landing in the main connector area. The Admirals Club near the E gates was incredible and a newly reimagined lounge. My AMEX Platinum also provides travel credits along with complimentary CLEAR and Global Entry membership. There is also the USO Center in Terminal 1. The DCA airport's website (https://www.flyreagan.com) shows ways to enhance your trip or even how to make the most of your summer with a summer travel guide. There are 87 shops and restaurants in the airport with new ones always being added. If you're going to be parking at DCA often, sign up for their PassPark Rewards program (https://parking.flyreagan.com/passpark-rewards). Airport amenities in addition to airport lounges include charging stations, free WiFI, a concierge, baggage carts, and interfaith chapel, kids play space, nursing rooms, pet relief areas, and more. It really does feel that the airport staff put a lot of intentional effort into making sure everyone feels welcome and that there's something at the airport for everyone. I certainly won't mind a layover at DCA in the future!

    I really love the design of DCA. It's bright and airy. It's also very efficient, as long as you…read moreknow where to go. Most recently I passed through twice in six days. Leaving, I thought the bag check process was quick. I pre-paid for my bag on American and it was just a quick tag and id check before bag drop. The TSA pre-check line had a few people, but moved quickly. There are lots of great and healthy food options throughout the terminals. There's also ample space to sit and charge your devices. My only star deduction is how terrible getting there via car can be if you hit it at the wrong time as well as how bad the vehicle traffic can get, especially on Friday afternoons. To avoid this, I took the metro home, which is super convenient and inexpensive from DCA.

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    Ronald Reagan Washington National Airport - Terminal 1 - Gate A

    Terminal 1 - Gate A

    Ronald Reagan Washington National Airport - Near United Check in

    Near United Check in

    Ronald Reagan Washington National Airport - Busy busy

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    Busy busy

    Commuter Store - transport - Updated August 2026

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