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    American Airlines

    1.5 (379 reviews)
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    nancy f.

    Out FLL flight was so delayed. We jut came from a funeral and my mother didn't feel well, this agent from MIA flight helped us out and found us space to fly out on her flight and also board early so my 80 year old mother can sit down. She went above and beyond and made our flight home bearable. Thank you Danielle Denny for going above and beyond and for being one of the best American Airlines staff and airport staff.

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    1 month ago

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    5 months ago

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    1 year ago

    Terrible customer service. They charge for everything. Go Southwest way better way nicer.

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    Page 1 of 10

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    Review Highlights - American Airlines

    Had they not hugely accommodated me, I would have given 1 star.

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    Southwest Airlines - handle ripped off from southwest

    Southwest Airlines

    2.3(137 reviews)
    0.4 mi

    I love and adore SWA, but this terminal at Ronald Reagan Airport (DCA) is sad sad sad. I know…read morethat's not entirely the fault of SW, but they do have some control over their seating, organization, and layout of seating in the gate area. It was cramped and crowded and frankly uncomfortable. Restaurants in Terminal A are terrible as well. There's nowhere to eat if you get counter service, and the sit down restaurant (Reservoir) wasn't great either. Again, this is more on the airport, but if you're flying Southwest out of DCA, don't plan on getting here too early as there's not much to see or do. You don't have access to the rest of the airport once you're through security. I will say the ticketing counter was super friendly with checking a bag, and it was easy to get through security, and also a short walk to the gate. All pluses... but Southwest needs to invest in the terminal! It's a mess.

    I haven't flown Southwest in several years and not since they caved on assigned seats and bag fees…read more I wasn't expecting much but, on a recent direct flight from DC to StL I was impressed. While Reagan's Southwest gate area was hectic and chaotic with several planes boarding at the same time, overlapping gates and lines and not enough seating, the gate agents were efficient and things managed to go quickly. The plane was newer, roomier, and much more comfy with overhead space and storage and not a packed plane for once. We were comfy and had space to spread out. Bags were off quickly and whole experience was pleasant.

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    Southwest Airlines - Should say... In case of running out of Jack, dab eyes

    Should say... In case of running out of Jack, dab eyes

    Southwest Airlines
    Southwest Airlines

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    Frontier Airlines - My small bag that cost me big.

    Frontier Airlines

    1.4(214 reviews)
    0.3 mi

    I planned a trip with Travelocity. I called Frontier customer service to get assistance with my…read moreseat choices when I had a glitch. I got help on my first call. Frontier is in terminal A. I was dropped off since I needed to arrive before metro started. If you are dropped off, there isn't much walking to security. I flew with Frontier on the way to Vegas (via Colorado). I signed up for mileage points and was forced to download the app, just to check in. The app was informative. I just don't like having lots of apps on my phone. I had issues with checking in when I thought I needed a TSA pre check traveler number. I called Frontier to get help. I was advised to go to the airport early to get the number. All Frontier had to do was tell me TSA pre check was optional. I was stressed until a TSA agent called me. If you ever need tsa - text them at the number on the web site. If you call the tsa number, you are a hostage to a list of recordings that don't always give the choice you need to resolve your hurdle. If you are using Frontier's app to check in, just press "next" when prompted to provide your tsa precheck number (if you don't have one). The boarding passes were on my phone and I didn't have to be twitterpated anymore. The flight to Denver was awesome. The flight crew was friendly and helpful. When I asked someone if they could help lift my bag into the overhead bin, the employee helped me and also informed me that employees aren't really supposed to help anymore due to injuries from lifting heavy bags. I get it.

    Absolutely disgusted with my experience on Frontier Airlines. The fees are outrageous and not…read moreclearly explained upfront. On my round-trip flight, my bags were approved at no cost on the way out, but I was suddenly charged on the return for the exact same bags. Completely inconsistent and unfair. I will not be flying Frontier again.

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    Frontier Airlines
    Frontier Airlines
    Frontier Airlines

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    United Airlines - Line due to cancellation

    United Airlines

    2.2(20 reviews)
    0.1 mi

    I had a horrible experience on this airline. I flew from Washington DC to Chicago, then Chicago to…read moreSan Diego. The flight attendants on the long flight from Chicago to San Diego were HORRIBLE. I had a problem with my in-seat TV screen. It did not work after takeoff. The male flight attendant was super distant with me, compared to his interactions with other customers, from the beginning. He would not make eye contact with me at all from the moment I boarded, and throughout the flight. While she was serving drinks, I asked the female flight attendant for help with my tv and she said that all that she could do was have the pilot reset it. We had a female pilot so I thought that this was cool. Also, on my flight to my destination on Jet Blue, they did a reset of the TVs shortly after we got into the air; so I was familiar with this method to resolve the issue. The reset did not happen. She never came back to my row (15). None of the flight attendants came back to assist with my tv on this 4.5 hour flight from Chicago to SD. The male flight attendant was serving coffee, halfway through the flight, and I asked him if he could get my tv fixed. He said that he would come back (he made it clear that he was too busy) to check it. He never came back. I spent the whole time in the air without in-flight entertainment, as United apparently does not have a mobile app for watching anything either. The male flight attendant was also rude in my interaction with him. He made me feel like an insignificant passenger. He gave the folks seated with me 2 snack servings and was super kind to them when he spoke. He gave me one snack serving, glared at me when he asked which snack I wanted, and then rudely threw it on my seat tray. I will not fly United again. I will also not recommend United Airlines to anyone in my family. I will

    Heidi at the gate was amazing! She was kind and patient with my family and I. Helped with ideal…read moreseats and helped out with the wifi for my boys! Thanks Heidi! On the plane Carla & the crew from DC to Chicago really helped out! Carla & crew, thanks so much!

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    United Airlines - United

    United

    United Airlines - United

    United

    United Airlines - Why is our nonstop flight to SFO stopping to refuel in KS???!

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    Why is our nonstop flight to SFO stopping to refuel in KS???!

    Delta Air Lines - They open at 4am

    Delta Air Lines

    1.8(116 reviews)
    0.1 mi

    Very smooth flight on my recent trip with Delta Airlines. Huge shoutout to the ground staff at…read moreAtlanta and DCA. Yaw was especially AMAZING. A true gentleman who helped me tremendously and went above and beyond to make sure everything was taken care of. Customer service like that should be studied and mirrored.

    Do Not Use Delta. Worst trip in 50 years of business travel. We are military. Received orders in…read moreMarch for travel to Korea in May. We have 2 cats. Coordinated with Delta for a direct flight in early March and got one, operated by Korean Air. Delta asked for certificates on the cats, size of carriers, and types of seats requested. We gave them the info and was told later that we could not do business class with cats - tried to pay for it out of pocket because I had both hips replaced in the past few months. Delta put us in economy - refused to let us in economy plus, premier and business - we offered to pay. So we bought a third seat to put the cats in. It was such a huge hassle dealing with Delta that we called back several times to insure our cats were on the flight. I have voice recordings of Delta clerks assuring us on each call the cats were checked in. 2 days before the flight we called Delta and it was OK, all recorded. We still worried and called Korean Air the day before. KAL said they cancelled the cats travel on 20 March. Delta provided KAL the wrong dimensions of our cat carriers. KAL refused to deal with us directly on the cats. We called Delta immediately. Delta denied they made a mistake. Once we presented the recording they admitted to the mistake. We took hours on the phone the night before to get the cats on a flight .. but a different flight now and NOT direct. Got up at 0230 and showed up at Dulles at 0400 for a 0608 flight and discovered the cats were not on the flight and Delta deleted the third seat we paid for. Spent 3 hours fixing another mess by Delta at the counter, finally getting on a flight at 1038. We did get to Korea but the cats were in their carriers for 20+ hours. Most flight service personnel and attendants were kind but a few made a federal case out of having the cats on our laps, in their carriers, to pet them. We will do everything to not use Delta again. Everyone was nice "trying" to fix the problem .. no one fixed the problems .. and we were extremely miserable. Don't use Delta.

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    Delta Air Lines
    Delta Air Lines
    Delta Air Lines

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    Air Canada - Cancelled flights with Air Canada.

    Air Canada

    1.0(31 reviews)
    0.1 mi

    Impossible to reach a live agent who can help resolve a ticket issue. 1 hou and 15 minutes on…read morehold, only to be sent to customer service, which is only be email with canned options, none of which applied to our issue. I tried again, waited over an hour and 1/4, only to be told I could not be helped with a ticket change. Sad to see the death of customer service for this fine airline. Barbara Ames Brandon FL

    Our experience with Air Canada was disgusting. The story goes we were late, and rightly so it was…read moreour fault, being we are not from Canada and we weren't expecting traffic to be backed up that much, and we understood we had few options at that point. However, when we asked the "Supervisor", Natalie at the YYZ airport what our options were, she instead proceeded to tell us, "You don't complain about the traffic when you go to New York, do you?" And continued to yell and raise her voice. It was horrible customer service, customers don't need supervisors or anyone for that matter to teach them a lesson, they only need an answer to the questions they ask, period. Do your job, that's it. But anyways, Air Canada must have been desperate for a supervisor because they chose a trashy, unprofessional one, with horrible mannerisms. Never again Air Canada!

    Photos
    Air Canada - Flight delayed yet again from Ronal Reagan - whole day wasted #AirCanada

    Flight delayed yet again from Ronal Reagan - whole day wasted #AirCanada

    Air Canada - The flight that was confirmed and out of Baltimore - in which the representative booked us to leave out of Reagan airport which got delayed

    The flight that was confirmed and out of Baltimore - in which the representative booked us to leave out of Reagan airport which got delayed

    Air Canada - I cannot believe this.

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    I cannot believe this.

    American Airlines - airlines - Updated May 2026

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