There is no counter here, just self check-in with a service agent around to assist you but she didn't seem to pay much attention. There are peeps at the baggage drop though. Most of the United staff was friendly but some not so much, lol. The agent at the gate was meh & robotic but the Flight Attendants were super friendly & the Captain very peppy! Wishing you safe travels! Especially from this local airport! read more

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I came from Florida to visit my grandma in Richmond, but the airport in Florida does not go to Richmond so we had to come to this joke of an airport to pay for a flight to Richmond. All the other flights before us were called, but then it came us but they delayed ours by 20 minutes 20 minutes pass and they said that they have to delay another 20 minutes 20 minutes passed again but then they said they have to delay another 10 friggin minutes then they finally called us to board the plane, but right as we were about to enter the plane they said that the flight is delayed overnight. What the hell that is not fair you let all the other flights go why not us? United stands for Unending Nightmare Involving Time Exentions & Delays And Ryan Trahan if you're seeing this BEWARE... read more

I flew with United airlines on my trip to Mexico and they are not great at all. There was a lot of trouble checking in online due to their faulty document checking system, and on one of our flights they were late, boarded all of us, and then forced us all to leave the plane for some "security reason" and then reboarded to take off. Only to say it was for precaution. How about check the plane BEFORE boarding 300+ people? For precaution?? Not board then kick out then check and reboard.. came 4 hours past out original plan. In the time that it took to get through all of that, the plane could've already been more than halfway to our destinatio. Overall, I would highly recommend avoiding this airline if possible. read more

I always fly United. Although a bit expensive the services are customer oriented. I'm disabled and they make every effort to make sure I'm seated and comfortable before the crowd boards. read more

This was my first time flying with United Airlines. I went with the basic economy seats because it was only a 45 minute flight. It was about $200 for the flight with tax. I did expect it to be slightly cheaper since it was less than an hour flight and i booked over a month in advance. But i will say i would pay it again to avoid driving 4-5 hours. Lol. Most people thought i was petty not to drive since it was a 4-5 hour drive. But it was worth it. When we checked in it was pretty easy. You can check in online 24 hours prior to your flight. Which was great because it was one less thing to do the day of. I also ordered a wheel chair to take me from the gate because i was in pain, and when i got there it was ready. I really appreciated that service. It was easy to set up online. The employee who pushed me was nice and pleasant to deal with. Make sure you tip them because they really do a good job getting you where you need to go quickly. The agents coming and going were nice. There was a bit of anxiety for the customer service rep because people were a bit in a mood because of delays. The first trip went smoothly getting on and off the plane. There were also some turbulent moments. But there's nothing you can do about that. It was because of the weather. The crew on the plane greeted us as we boarded the plane. They were nice, but definitely in a hurry because of the delay getting there. So they got the plane cleaned quickly, and got us on and in the air quickly. The plane we rode in had 2 sides and 3 seats on each side. It was about 37 rows. We were in row 34, so walking back seemed like a mile. Lol. The aisle is narrow. I wish it was just slightly wider. They offer wifi for a fee and if you download the app you can watch select tv shows and movies for free. There was no on board services or refreshments due to the flight being less than an hour. That's understandable, but it was hot on that plane!! The attendant did bring me a cup of ice. So i was appreciative. The plane was hot, hot, and more hot down by our feet... The air didn't really kick in until we took off. The seats are limited on leg space, so if its worth it to you, I'd advise you to pay the extra for more space if you know you need it. The flight was to short to feel any kind of way, but if it were longer it may be a bit uncomfortable. The plane was full. Luckily everything went smoothly. I think the whole booking online process, checking in, and flying went as well as it could. The view in the air was nice. I would fly with them again. Maybe one day I'll get lucky and get a free bump up to first class!! Lol. read more

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In January 2025, I purchased four tickets for a June flight from IAD to San Diego. Before the trip, I had to cancel the flights for my wife and adult children, leaving me to travel alone. The seats were resold by United, and I was strongly encouraged to apply the value of the unused tickets toward future travel rather than receive a refund. I followed this guidance for my wife's ticket but was unable to do so for my adult children. At that time, I was assured that I would receive a refund for the two unused tickets purchased in January 2025. I have now spent five months trying to obtain this refund of $1,377. I have contacted Customer Care, the Refunds Department, and have even emailed the CEO multiple times -- all without receiving a response. Beware of this company who will seemingly do all that you can to withhold any refunds from being distributed to the customers that they are supposed to be serving. If this the companies business practice I would strongly evaluate the other options available. The Company will not even credit my account that I made the purchase from....Seems like quite a scam read more

Almost forgot to write this review from last August. Spent $1800 on a first class ticket from DC/Dulles to San Diego. What did I get? Absolutely NOTHING. Since it's Domestic, there are NO lounges at the airport, nobody helps you, you don't get to board first. NOTHING. Once I got on board, the stewardesses were not friendly at all. In fact, when I asked for a drink, they said they were too busy to help as they had to take care of the people in the back first. About an hour into the flight we were given our ONE FREE glass of wine. Really? That's it for $1800? The seats were nice, but not for $1800. I had to beg to get food. This was the WORST way to spend my money. NEVER AGAIN on United Airlines. Rude stewardesses, food was mediocre at best. No entertainment. I am still in shock over how lousy this flight was round trip. read more

My trip from Baltimore to Anchorage was literally a complete disaster. I purchased two first class round trip tickets, not one of the 3 flights went according to plan. The most frustrating was the lack of customer service in the airport. We missed our connecting flight in Denver at 8:00 pm. United told us mid flight that they had re-booked us to Anchorage at 7:00 pm the next day. In other words, we had a 21 hour layover. When we asked the United attendant what to she handed us a card and told us to call the number on the card for customer service. In other words, "you are not my problem". It went like that for the remainder of our trip. The bags were always late. On their way back we went to check in and were told that our trip had been refunded by the computer and we didn't have tickets. Don't fly United!! read more

Okay, so I have never liked United. I never fly with them but for my job I'm forced to. Sighs. Right now our climate is crazy with regards to people of color. This irritates me. How are we going backwards in time? So I'm in Denver on flight 329 going to Newark. It's a red eye flight. Customers are tired, like myself. I'm wanting to sleep. If you've ever been on a red eye, most people are sleep before the plane even takes off. But on this flight, one Stewart was so loud it was annoying. Like how do you teach a grown adult to use his inside voice and why hasn't united told him to tone down his rude and obnoxious voice? I'm under a blanket and I can't sleep cause he's going up and down being loud as one could be. So, if that isn't the worst. He goes up front and yells something and one of the passengers yells to him to shut up! Yay!!!! Someone else is annoyed! Not just me. The man who yelled is a black younger guy. But freedom of speech right. At this point I realize this airline steward has pissed off way more people than me. So we are getting ready to leave on the run way. We start to turn around. The pilot explains we have a customer service issue. I already knew what it was. They pull up, a man asks the black passenger to step out. A white woman is saying she's so sorry. So what happened. The white woman who was sitting next to the passenger complained about him yelling. Instead of moving her somewhere else they removed him from the flight. Now, I've complained about passengers too. But I got moved and the people I complained about were drunk white males. Those complaints in the past never warranted anyone to be taken off a plane but this black man got removed. Not only that but they caused a delay for the entire plane! Why? To appease the girl? Or to appease the Stewart who was annoying as all could be? The worst part, they kept apologizing to the girl. We are so sorry? Are you kidding me? You're sorry? What about the black man you just kicked off because he spoke up! United has clearly proven to target certain passengers! I have proof. Who cares if your clients are loud and speak up! If you have a passenger upset, you move them! This was motivated by hate! Your UNITED employee was terrible and cause the wave! I really wish I had options when it comes for work travel! United should be ashamed of themselves! read more

United Airlines - Airlines Near Me - Arlington, Virginia

Let's face it, since 9/11 air travel simply isn't fun. Airlines must run a business in a highly complex and strictly regulated market space which is increasingly competitive at the exact same time expectations of being able to travel seamlessly around the world is seen as a right rather than a privilege or opportunity. Customer/passengers are often rude, inconsiderate of others, and feel free to take out their stress and frustration on the TSA personnel, gate agents and flight attendants. United is far from perfect - the merger with Continental was handled poorly with more losers than winners (customers and staff alike). And there are the spectacular fails like the treatment of the one passenger that the airline somehow saw fit to bloody up and drag off its plane, from which they may never recover in terms of reputation. In the many years I've been traveling by air, however, United is the one airline where I've consistently run across phenomenal customer service reps, friendly and attentive flight attendants, down-to-earth pilots, and patient gate agents. And the airline has shown a willingness to try and improve time and time again, even if they sometimes need a lot of nudging. It's not blind loyalty but it's a measured assessment that this is a company that tries hard and has a workforce that predominantly cares. Out of all the airlines, I still prefer to fly United if and where possible. read more

United Airlines - Airlines Near Me - Arlington, Virginia

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Okay, let's start right out with my number one biggest gripe about this trip. I was on a long haul direct flight from San Francisco to Washington national. 5 hours in the air. There is no inflight entertainment other than if you download the United app on your device and use your device. I will give them credit for announcing this when you're at the gate. So what's the problem? When you get on board you find out that there are no electrical outlets on the plane. So basically your device has to be able to last for the entire 5 hours on one charge. Maybe yours can do that but an awful lot of them can't, not to mention that probably most people don't get on board with things fully charged. Why in the world would you use an aircraft with no electrical power for Long haul flights and then tell people they have to use their own devices? So for my second gripe: empty seats. When we took off there were several empty seats in what would be called economy plus, meaning more legroom. A couple of people moved into those seats after the flight was in the air and the seat belt sign was turned off. the flight attendants made them get up out of those seats and go back to there is because they did not pay the extra money for those seats. Now I could certainly understand them doing this if it actually costs the airline money to let them sit there. But it didn't. Those seats were empty and no one was going to pay for them for that flight. It would cost the airline nothing to let those people sit in those seats. How Petty. What sort of brought all this to a head for me is when they walk down the aisle handing out snacks. You had a choice of two cookies. Literally probably a half an ounce in each package. God forbid you should ask for two packages. What really got me is one of the attendance was actually bragging about how good United service was compared to others because they still give out snacks and don't charge extra for them. That may be true, but they also cost a lot more than those airlines that charge extra for the snacks. read more

On a recent cross-country trip on United, a flight attendant came by just once with an offer of either pretzels or chocolate. Stupid me -- I chose "chocolate" and got a single, itty bitty wafer. Come on, United. You can treat your passengers in coach better than that. Or did you just merge with Ebenezer Airlines and that's the level of snack service now? read more

United Airlines - Airlines Near Me - Arlington, Virginia

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How dare United Airlines accept a government bailout, layoff employees, AND disenfranchise their most loyal customers? I travel with United frequently for my job, and to visit my family across the country. Before COVID-19, I purchased tickets to California to VOLUNTEER as a guest lecturer at my alma mater and to visit my elderly grandmother who lives nearby. $800 I might add. Then, an international pandemic the likes of which happen once in a generation. I was forced to cancel my trip because the school went virtual, but also to NOT ENDANGER MY GRANDMOTHER. I call United to ask for a refund, no answer. I call again a few days later, no answer. I call again a couple weeks later, and they tell me that they most they can do is a travel voucher. How dare you United Airlines? That's rent money during an economic catastrophe that you can't spare???? I'm a silver Premier member, happy to fly on a US Airline. Never United again. read more

United Airlines - Airlines Near Me - Arlington, Virginia

3 hours dealing with customer service with no helpful info provided yet. I wish I could transfer my gold status to another airline.

You guys stink! When you take the luggage off of a plane, make sure you have taken all of it off and gotten it to the carousel. I kept checking the boards and the United app and all said my bag was checked in from my flight that landed at 4:16 pm and that it was en route to the baggage claim carousel, but it never arrived, and even after checking with United baggage, they found that it was left on the tarmac with bags for at least another dozen passengers from my flight. Another friend traveling with me received his luggage at 4:30, but it took until 5:55 pm to find and deliver my bag. Ridiculous!! Basically, United Airlines stinks, and this wasn't the only reason. In Nassau, we're told to be at the airport 3-4 hours before our flight. Fine, okay, that's across the board regardless of the airline. What they didn't tell us was that United gate agents don't start work until 10:30 am. I arrived at 9:40 am other passengers were already in line, and a huge number of passengers lined up behind me before the agents decided to show up. Ridiculous!!! United certainly wasn't my preferred airline, but I had a large amount of credit from during the height of Covid. You've been okay in the past, but the two above reasons suck, and you got rid of my direct, non-stop flight from IAD to Nassau and replaced it with a super early flight from IAD to IAH and then IAH to Nassau. In fact, you got rid of all direct, non-stop flights from any of the DC airports. You aren't making good decisions for future customers. At least you kept the direct, non-stop flight on the return, but then screwed up with leaving part of the luggage on the tarmac and keeping passengers wondering where their bags had gone. Eventually, people are going to make choices and United may be on my shit list at that point. You certainly aren't the worst airline, Spirit has that wrapped up by a mile!! But you've got to step it up big time to win me back. read more

Horrible customer service, rude and unhelpful when flight was cancelled due to their own mechanical issue. Both in person and by customer support via phone. read more

I had confirmed reservations, in business class, and etickets for flights from Bilbao Spain to Munich on May 28, with the goal of returning to the US on the 28th so that we could attend a graduation. When we attempted to check in at the Bilbao airport, Lufthansa had no record of our reservation and the flight was full. After discussions with United, it was determined that a reservation agent had screwed up and not properly entered the information. The end result was that we missed the graduation. I have called the United milage plus line and after they reviewed my tickets they concluded that someone had messed up in inputting data. They then sent me a customer service link, but it does not work for this type of issue. I tried calling United's customer service and left a message and have not received a call back. Pretty terrible service after spending over $10,000 for two tickets. read more

No issues getting in and out. Staff was friendly. Still one of the better United clubs here as the décor and views are great. read more

The airline has a clause stating if your flight is cancelled for weather they will not provide vouchers for transportation, hotels or food. Our flight was delayed for staff then a late checked bag and then weather. They cancelled the flight after being on the plane for over two hours. We came out to find all the flights that had been delayed for weather now departing. As we exited the flight attendants were mentioning there was no staff to fly the plane if we delayed to a certain point. No vouchers for a night may be fine but the next available flight out of an international airport to any of five airports we were comfortable flying back to in and around mass was not for 72 hours. We had to figure out our travel plans with multiple customer service personnel and few had experience with their job. We waited in a 100 yard line with over 300 people to get any indication of the next steps. After the wait we requested our baggage as we chose to taxi and fly out of another airport. We waited 60 more minutes after the previous three hour saga at the baggage claim. She states it was never requested but put it in again. She said it would be hours for our luggage to be unloaded but if we went to the hotel we could get it in the morning. No luggage the next day. It was flown to Boston. We were now flying into NH on a different airline per our United customer service call. Multiple customer service calls with no file number means more waiting on the phone. Again. Put on hold multiple times for lack of experienced help. The staff at baggage told us only one person was sorting luggage in Boston in the middle of the day and that it could be awhile. The staff on the phone stated there was few people to help with surplus in customer demands. The solution to getting our luggage? Filing a claim with America airlines- I kid you not. United is failing and now lying to try to keep their head above water. Don't expect another flight for 72 hours and there will be no vouchers for food. Add in that we were traveling with four young children made this an epically horrendous experience. read more

If I could give negative stars I would. Not only do they not look out for the military by not offering veteran discounts they have determined to turn into spirit airlines. You know have to buy everything on your flight including your carry on bag. It is sad that an organization who has received public funds and peoples hard paying tax money to stay afloat treat citizens like cash grabs. When will these organizations realize that the key to getting the pandemic money back isn't to Nicke and dime citizens but to offer a worthwile experience. Due to the poor quality of flights I have started driving more and will most likely stop flying . read more

So I'm trying to figure out United's business model. I boarded a plane that had to start checking carry ons by group 3, and beyond that everyone started checking them. Nobody had a choice. So if your not in group 1 or 2, what makes it ok that groups 3 and 4 are not as good as groups 1 and 2? Is it a marketing strategy? Meaning if you pay more your guaranteed to be with your bag. Some probably think that's ok. I giggle because I look at United's ratings. Keep in mind after years of being a United customer, I only fly United now when there is no other choice. Sure, in some ivory board room somewhere, the financial analysts are telling big wigs "hey we're losing revenue compared to other airlines." Then the marketing team comes up with a grand idea, increase targeted marketing efforts and we can make up that difference regardless of quality. I'm sure the big wigs make the logical decision, the most profitable avenue that requires the least effort. In the real world, we sit on United planes where things are broken or dirty. When I fly Delta these issues are greatly diminished, and I still have not had to check my carry on with other airlines. I don't actually know the issue, but given all the documented issues with United on various review boards, the future does not look bright. Just figured I'd add to it. The flight coming here took off late, and standing in Denver our flight was supposed to leave at 6:25, then 6:37, it's 6:54 and people are still getting off the plane we are supposed to be on. Weather, employees, oh it must be logistics due to Covid. No worries though, marketing will throw some more money on the ad campaigns and the bottom line will survive. read more

Although it took several communications and a ton of frustration, United did make it right by issuing both my wife and me $150 each in travel vouchers. Thank you very much! read more

Very unorganized as far as connection flights and always having maintenance issues; to top it all, they intentionally don't put family sit next to each other!! So you have to pay extra and assign seats! Worst experience with their flights! read more

United is the industry leader in setting and maintaining low standards for carriers in the US! Their service levels are deplorable and their practice of clubbing to flights together (usually at the later flight time) when there are not enough seats sold is pathetically lame :( And they are one of the biggest airlines in the world! read more

Expectation guide for flying United: Don't expect any in-flight movies for free. Don't expect to get pre-boarding with little kids. Instead expect to be brushed off when asking for a stroller tag. Don't expect any food (not even cheap-o pretzels). Instead expect to hear your stomach grumble on a 5 hour flight. Or expect to pay exorbitant prices for meager helpings of food. Don't expect good service and you'll enjoy your time with united. Instead expect to be talked to in a condescending tone. When checking in, we were unclear about where to take our luggage to check in with TSA. The person at the check in counter said in an irritated tone, "It's over there. I already said! It's around the corner. Around the corner. Around the corner!" Yes, she repeated herself three times with increasing irritation in her voice. Thank you so much for pushing me to other airlines that treat people as humans. I'm done flying the unfriendly skies. read more

Like others, I also had the experience of late-breaking delays/cancelations due to weather, and had to be re-routed. United ground crew at DCA (an African American woman, forget her name!) did a terrific job helping me with this re-booking. However the entire flight experience (other than the lady at DCA) demonstrated a kind of rude, uncivilized manner in treating and speaking to passengers which appears to be de rigeur in the United States. Any other international airline, staff treat you like you are a VIP. Not here in the good ol "U.S. of A" where passengers are treated as a bad rash or a chore to be gotten rid of. Most other international airlines have cabin crew who speak at least two languages. Good luck with getting Americans to speak a version of English that is comprehendable! Crew members in my experience speak a strongly-accented patois, not standardized English, at speed. Comprehension is made more difficult due to the fact that sentences are spoken with abrupt drop-offs mid-way, for example after a preposition or an adjective, leaving passengers dangling as to the real point of what was being said. It appeared to me they were multi-tasking and speaking from rote so they weren't really interested in conveying an idea clearly or communicating to us as if we relied on the information they are providing. They were simply blathering on while getting on with their job (which didn't appear to be too interesting for them to do!) Worst of all, the cockpit gets in on the act. While I respect pilots, at United, they too are not trained in the art of conveying vital information about the journey to passengers. The result is muffled, semi-murmured details about re-routing, times of arrival, and so forth. A dire situation for most helpless passengers. It's truly absurd to fly with United. read more

DO NOT FLY THIS AIRLINE! Very very rude! 3-1/2 mile checkin line. You need to arrive at least 3 hrs ahead! IF I COULD GIVE ZERO STARS FOR THIS REVIEW I WOULD! United Airlines needs to get their act together! There are too many other good airlines out there that don't treat your customers like cattle! The workers need much better training.... I was told if I want my daughter to possibly make her flight I should pay $60 more for premium... I asked will she go directly to screening, the agent said" NO JUST UPSTAIRS TO ANOTHER LONG LINE... What's the point of paying $60 if I'm going to get another long line.....She also had the nerve to tell me there's another flight leaving in 4 hrs. If I wanted that flight I would've booked it.. How about my daughter had to be in Orlando by a certain time...If United had concern for their passengers they could've put out a notice to inform everyone of the problems and arrive 3 hrs ahead... To see grown business men begging to cut the lines is atrocious in the least...... The gate signs are very confusing with arrows pointing straight up. You can only go left or right....Not straight! On both sides it has the same set of gate numbers. My daughter went right only to FIND OUT she needed to go left....She ran all the way to the other side with a wheeled carry on bag, and was the last person to board the plane...... How many other people missed their flights due to mismanagement? There were empty seats on the plane which is rare nowadays to Florida...If United Airlines wants to remain as one of the big carriers they better hire well trained and educated workers who have a brain! I myself worked for the airlines years ago and this type of rude, obnoxious, behavior would never fly! You can't blame the customer this time. There was so much chaos and confusion nobody knew where to lineup.... nothing was clearly marked even the workers didn't know what the hell they were doing! Security was a joke! There were so many people anyone could sneak by... I overheard 3 supervisors talking and naming workers who weren't doing a proper job... It's a shame so many travelers had to miss there flight... It will be a long time before I fly United again... It's just not worth it..The smaller carriers are so much better and easier to travel to and from.. Less hassle, less people, on time or early departures and arrivals...well trained and KNOWLEDGE STAFF!! SHAME ON YOU UNITED AIRLINES!! read more

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They get NO STARS. My husband and I just returned from overseas, and the connecting flight to our home was cancelled. They had no available seats on the next flight, so we would have had to stay somewhere (which they would not have covered). The next best option was to fly out using another airline at ANOTHER AIRPORT. We had to take a shuttle that they didn't cover to this other airport, leave our checked bags, tell baggage claim when we got home, and we will be waiting for delivery when we get there. I can understand a cancellation, delay, etc, but treat your customers with some decency and at least cover a shuttle ride. Come on! read more

I've flown United at least once before and did NOT have a good experience. But in booking tickets for a big trip, they were the best option for times & price, so we went with them. Unfortunately, our flight got canceled due to bad weather. It happens, but United gave us NO NOTICE at all. No email, call, text - nada. I only knew because my husband told me flights were getting canceled and I looked online and had to actually enter the info to see the word "canceled." Not even a notice on the home page. (Before the flight was canceled, I tried to check us in, but our passport numbers were required. I've never had to do that before... I think you should have the option, but it shouldn't be required.) Anyway, the big saving grave was Drake. After hours and hours of being on hold and getting the runaround, Drake hooked us up by getting us rebooked on a flight from DC (rather than Boston, where we live). Thank you, Drake! On the flight from DC to San Fran, there was NO food. We bought a snack box (for almost $9), which was decent (tasty hummus!), but we had to pay with a credit card. No cash allowed. On the international flight, I slept through dinner (the flight took off at 10pm, so we'd already eaten) but was pleasantly surprised by breakfast: a veggie omelette with a really tasty broccoli quiche, a sausage patty (which, yes, was a bit rubbery) and small fruit salad. The lunch was a standard airplane sandwich (turkey, cheese & mayo), but it came with pretzels, popchips & a mini KitKat. Nice! Overall, United would not be my first choice, but Drake and the food helped keep it at 2 stars, rather than 1. read more

I am not a fan of DCA but United was fine. Nothing special but it got me where I wanted to go, when they said they would. I do like the newer planes with the DirecTV. They tease you with a preview that shuts off right after you take off then it's a nominal charge for the rest of the flight (cost depending on duration). read more

United Airlines - Airlines Near Me - Arlington, Virginia

I waited in line and when I got to the front of the line the agent looked at me - then went to work on a PRINTER/ yes a PRINTER. To me - people come first - and to me as a stockholder a CUSTOMER ALWAYS COMES FiRST! But he looked st me in line and walked away - as a stockholder/ I say replace this guy with someone who realizes that air travel is a chance and customers come FIRST! read more

United Airlines - Airlines Near Me - Arlington, Virginia

It's typically pretty easy to get in and out of this terminal, a smaller airport than the chaos I'm used to in Chicago, I usually come for short trips or work and it beats the hassle and distance to get to the other airports nearby! No issues, just the usual headaches of modern travel. read more

Haven't flown United in years but recently took a trip to Mexico and it was pretty much my only choice unless I wanted crazy long layovers. It was pretty awful. The economy section was so tight I could only take off my hoodie by practically bring a contortionist. On my return trip I paid an extra $109 for a bulkhead seat ($55 Puerto Vallarta to Chicago, $54 from Chicago to Washington DC.) That was only feasible because the tickets were a gift. I had already paid $25 to check my bag. So on top of my $675 airfare was an additional $134. It's tough to compare fares with all that nickel and dining. The plane was clean and the staff were nice. That's pretty much it for positives. Unlike JetBlue, which has humanely spaced seats (tight, but you're able to move) and provide free nicely portioned snacks, as much as you want, you have to purchase anything beyond a tiny bag of pretzels. I reentered the country in Chicago so I had to go through Customs and Immigration which meant claiming my checked bag, passing Customs, and rechecking my bag. Bag did not make the second flight. I will say Debbie, which handled my claim at National Airport was very nice, get professional. My bag was delivered to the house by noon the next day. Whenever possible I'll be sticking with JetBlue or Virgin. Sadly United is sticking up most routes leaving very little choices. read more

I flew United from Virginia to Japan and back in Feb, 2017. It was awful, they barely gave us any food and when I asked to buy even snacks, I was refused. Coming back I loaded up just to survive the trip. At that point I decided that I would never fly United again. After the recent situation of a doctor abused and dragged off a plane, I suggest nobody else ever use them again. Even for business trips. I wish that I could rate them a 0. read more

I'm in tears for their horrible services. I'm completed heart broken for my mother and how United airlines treated my mother. When purchasing my mothers ticket I noted a wheel chair was needed. I called twice to confirm this information was on file. As to confirm she will have assistance to guid her to the airport terminal to her connecting flights until she arrives to her Destination . I was inform they will provide the full service for wheel chair passengers. I was informed her check in luggage would be taken care of until she arrives to her final destination. She contacts me at 5:45pm to informed me they take her from the first plane to a group of other disable and wheel chair passengers. She was held responsible to pick up her check in luggage. They've been waiting for an hour with no update. They ask workers in the airport for assistance in which they reply rudely and un willing to help. At this point I call customer service at 5:50pm to see what can be done about the issue. Explained my mother needs assistance with her luggage and guidance to the next terminal. The representative tries to do her part to find out what happened. To their understanding wheel chair passengers receive help with guiding them to their next destination. Also luggage should retrieve at final arrival. She finally calls 18002282744to check the statues. In which she is informed new policy is in place for international flights and passenger is responsible for luggage and to check in at next connecting flight. At this point I re explain how she needs help. She finally provides with the above number to speak with the wheel chair department for assistance. I speak with a lady whom claims she can't do anything on her behalf and insist to have my mother ask for help. I explained she hasn't had much luck or other passengers waiting as well. I speak with my mother who informed me a security person came to them and insistent they continue to wait for help. Again I call the customer line at 6:32pm and Again this representative cant do much to help. Stay on the phone for 40 minutes for the problem to to get resolved. At this point I'm calling my mother to try and get another update. Until she finally returned my call at 8:15 pm in tears that the plane left and they have to wait until next day. She wasn't the only one left behind. She was in a group of 4 among others. (Keep in mind she is flying solo) I don't understand how the plane left before 7pm. To my understanding they arrive minutes before 7pm to be informed plane left. I don't understand how the plane left knowing you have missing passengers who are registered as disabled and in wheel chairs. Why not provide extra time. Especially when the numbers of missing passenger are high. This is ridiculous!!!! The support united airlines provided Has been heart breaking experience. Leaving elderly, disabled passengers to risk their health and stay over night at an airport during this pandemic. The lack of empathy from the staff and unprofessionalism they experience has devastated me. My mother had not eaten all day and hadn't slept the day prior due to her nerves. This made the experience worst. I made several attempts to get some help with no luck when I finally speak to a manager (Maggie) it was unbelievable the lack of help and guidance I received from her. At this point I well admit my cool was gone and my anger was at 100%. her incompetence just question how United airlines trained their staff. I made a couple other calls until I tried 18002282744 again. I was lucky to find a gentleman who went above and beyond to bring a little calmness to me and get my mother some help. Unfortunately no earlier flights were available. He assisted in making a complaint claim on my behave. After a very long wait time he was able to Reached out to supervisor (Barbara). Whom offer hotel stay and food. They were able to locate my mom in a chapel with her group. Yes, they were getting ready to sleep in a chapel my mother said a cleaning lady guided them there to try and get some rest. Thankful for the gentleman who help. I did enforce my concern regarding them missing their flight from the hotel. I hope this will not be another issue and they get the guidance to get to the gate on time. Overall the stress, overwhelming Concern, headache, heartache, fear, the health risk, and tears my mother and I experience is not worth trying United airlines again. WORST EXPERIENCE EVER! If I wasn't persistent in calling and speaking to different representative until I got someone who cared to help, my mother would be hungry, stressed, and sleeping in an uncomfortable chapel bench/floor. HIRE PEOPLE WHO CARE AND HAVE EMPATHY FOR OTHERS. THEY WILL ALWAYS GO ABOVE A BEYOND FOR OTHERS!!! We are highly considering a lawsuit for the lack of care the disabled/wheel chair passengers received read more

UNITED IS NOT PRACTICING SOCIAL DISTANCING!!! Our flight from BWI to Chicago was completely FULL! No social distancing provisions were made. Passengers, not just family members, sat side by side as if it were pre-Covid. We did not feel safe onboard this flight. Shame on United for being so money hungry that they sacrifice the health and safety of their customers. read more

The single most unpleasant flying experience of my life? You take the cake United. I'll spare you all the details, but know this: after paying the not-so-cheap sum of $75 to be upgraded to a seat with more legroom and close proximity to the restroom (I have a small bladder that a busy baby is currently gestating very near to), I had to share a cross-country flight with a seat next to a very ill, very unpleasant, very, very filthy man who, by flights end, was covered in his own feces and had rendered the restroom useless to anyone but himself due to contamination. It was beyond disgusting, uncomfortable and extremely awkward. The fact that I was never acknowledged or even offered an alternative to my seat is, in retrospect, inconceivable. Especially when you consider the fact that I am pregnant. But that's not really where the story ends. I called to complain to the airline -- the very first time I've ever done anything remotely like that. But when, after telling a handful and friends and family what had transpired on my flight, I was urged to do so I decided it was worth it. The woman on the other end of the line listened to everything I had to say, and then told me to register my complaint on their website. After a pause, the conversation was over. I re-told my experience on their website in detail and asked to be refunded the $75 up-charge. Reasonable, I think. Weeks later, I get an email back apologizing for the experience and declining to refund the cost of my upgrade. "We are unable to offer you a refund at this time. Thank you for being such a wonderful customer!" Well, then. Screw you, United. Screw you and your intolerable conditions, your lack of customer care and your blatant disregard for the health of your passengers. I am so outraged I don't really even know what to say except that I'll not likely use this airline again, and I will certainly never pay for the 'privilege' of more legroom. read more

First they lied and said overhead bins were full so they made me check my bag. I spent hours packing because I needed to make a meeting right when I landed. They didn't care. There was plenty of room. They destroyed my bag. Destroyed. I complained and they said they will do nothing. They also charged me for their online entertainment that I couldn't watch because their machine was broken. When I politely complained they told me to go online. Unreal. read more

I will never again fly with United. I flew with United twice under my Aunt's name so that I could fly under Premier status, but I guess they treat everyone with equally poor customer service. Both flights were terribly organized. It seems they are badly managed, and they are understaffed. At Chicago O'Hare, it took twenty minutes just to get through the check-in line to get my boarding pass. There were four or five contractors to help people, but only one United agent with the authority to help with things that matter. On another flight I took from Baltimore to O'hare was six hours late. I don't want to give a long, drawn-out story, but I tried everything to work with these people, and they wouldn't even give me food vouchers for the delay. I called the premier number, I went to the front desk where I got my boarding pass, I went to the desk at the gate multiple times... each time I spoke with a non-English-speaking person, who couldn't give me answers. I usually fly Southwest, and I would definitely recommend flying with them over United. The only two flights I took with United I've had extraordinary problems, and at that frequency rate of pain and frustration, I would rather drive, walk, or ride a horse to my destination. read more

This airline truly sucks. Everyone was all excited when we thought we had a good flight from Ogdensburg to DC but half the time it's canceled or delayed 5 to 6 hours it's not at all dependable. Sad when you count on air travel and it's not dependable when you have vacation plans or events you have to attend and then you have to do so much rearranging.so not worth it. If you can get to Syracuse much better to do flights out of there or Ottawa or Monteal read more