I had a horrible experience on this airline. I flew from Washington DC to Chicago, then Chicago to San Diego. The flight attendants on the long flight from Chicago to San Diego were HORRIBLE. I had a problem with my in-seat TV screen. It did not work after takeoff. The male flight attendant was super distant with me, compared to his interactions with other customers, from the beginning. He would not make eye contact with me at all from the moment I boarded, and throughout the flight. While she was serving drinks, I asked the female flight attendant for help with my tv and she said that all that she could do was have the pilot reset it. We had a female pilot so I thought that this was cool. Also, on my flight to my destination on Jet Blue, they did a reset of the TVs shortly after we got into the air; so I was familiar with this method to resolve the issue. The reset did not happen. She never came back to my row (15). None of the flight attendants came back to assist with my tv on this 4.5 hour flight from Chicago to SD. The male flight attendant was serving coffee, halfway through the flight, and I asked him if he could get my tv fixed. He said that he would come back (he made it clear that he was too busy) to check it. He never came back. I spent the whole time in the air without in-flight entertainment, as United apparently does not have a mobile app for watching anything either. The male flight attendant was also rude in my interaction with him. He made me feel like an insignificant passenger. He gave the folks seated with me 2 snack servings and was super kind to them when he spoke. He gave me one snack serving, glared at me when he asked which snack I wanted, and then rudely threw it on my seat tray. I will not fly United again. I will also not recommend United Airlines to anyone in my family. I will read more

Heidi at the gate was amazing! She was kind and patient with my family and I. Helped with ideal seats and helped out with the wifi for my boys! Thanks Heidi! On the plane Carla & the crew from DC to Chicago really helped out! Carla & crew, thanks so much! read more

The customer service is generally very bad. In one occasion I was asked to use the kiosk but my reservation was not showing, I think it was a name/spacing issue. When I approached the customer service representative, this person ignored me, I understood that she was busy but she continue to help other people that just asked for help for almost 45 minutes. I assumed she was upset that I was not by a kiosk. However, my kiosk simply did not recognize my reservation, not human error, and was not lighting for help.I stood there after stating the issue and eventually someone else approached me and asked me to go back to the kiosk which I gladly did as it was getting late. When this second customer representative saw that my claim was legit he asked me to go to a side counter and someone else nice helped me. Needless to say, the other two were rude not just to me but everyone, I understand they have to be assertive to get everyone moving but that was not the case. read more

They used to be good but have become a dumpster fire of an airline. Delay after Delay and nothing is ever their fault. Tire falls off the plane...: I'm sorry that's a weather delay. This airline is so bad it should be stripped for parts and sold to the highest bidder. Their employees are even worse because they are union protected so they believe they are untouchable. Laziness at its finest. read more

Unfortunately, in all my experiences with United have been disappointing; delayed flights, odd boarding lines, and lackluster-older aircraft. read more

United Airlines - Line due to cancellation - Airlines Near Me - Arlington, Virginia

You are going to read a wide range of reviews regarding United Airlines flying from DCA Ronald Reagan Washington National Airport. I have been flying to and from DCA for more than the past couple of decades or more. I will summarize my overall impression of United Airlines and my most recent UA2224 flight from DCA to ORD. I upgraded our flight to 1st class using my points, which was confirmed weeks prior to our flights. As a United Club member we both had access to their United Club on the second floor. Our flight boarded from gate B12, which was very close to the United Club. Since we were in Group 1 we boarded our flight prior to the latter groups. Our flight departed and arrived on-time and was smooth flying. We both enjoyed two complimentary cocktails and a bag of savory pretzels in 1st class. I remember years ago when you would enjoy a little bit more than a bag of savory pretzels in 1st class. It could include a salad, breakfast or a sandwich. I recommend United should offer more than a bag of savory pretzels in 1st class. Our flight attendant was very accommodating regarding our needs. When we arrived at ORD our checked luggage arrived in a timely manner. More to come regarding our return flight from ORD to DCA. read more

Not my preferred airline. Most flights/planes are very old and uncomfortable. Glad I got their in on price.

Seattle, Washington---Sea-tac United Airlines employees were the BEST! I have traveled so many times in my life & I never received such GRACE until leaving Washington! I Can VOUCH for Sea-Tac United Airlines employees were the ABSOLUTE BEST OVERALLLLL!!! Thank you!!!! read more

I'd like to say that several United employees were not of their way to help me at the airport tonight. I was late for my flight and then had trouble getting through TSA pre ( we couldn't figure out why and realized I was supposed to be at Dulles instead ) once I realized my errr, the TSA pre-agent showed me the special exit to get quickly back to the terminal so I could still try to get a flight home . When I went to the terminal to book a new ticket, the agent at the gate (his name starts with D , I wish I could remember his name) went out of his way to help me find a new flight. I won't be able to depart till tomorrow, though the treatment and special care from the United employees was noticed and I'm so grateful. Thank you for your kindness and professionalism. Amy Slagle, Frequent Flyer! read more

Although it took several communications and a ton of frustration, United did make it right by issuing both my wife and me $150 each in travel vouchers. Thank you very much! read more

Not much to like about United Airlines. Expensive, packed flights, annoying gate attendants, Wouldn't have used it but couldn't get another flight and didn't want to chance Southwest. Nice special treat waiting at my seat. My seat mate rested her drink bottle on its side and it leaked onto my seat. No apologies, just the sullen stare that is characteristic of Gen Z Speaking of Southwest Airlines, United is attempting to go the humor route. I would pass if I were them. read more

Today must be my day to rate the airlines in various cities. Starting a four airport day means starting early, and that I did. The staff were all friendly, helpful, and pleasantly engaging. I jumped a flight and it was off across the country and onto the rest of my day in three other cities. United did just fine, and landed a full half an hour early. I guess the Tailwinds must have been in our Direction, it was fine by me off to the next city, off to the next connection, off to another perfect day read more

United Airlines - United - Airlines Near Me - Arlington, Virginia

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I am really disappointed to learn that United Airlines will not refund my fees nor ticket purchases. However United Airlines will accept stimulus monies from the US Government. I will inform my Senator, Congress Person and Governor of this response from United Airlines towards my family. read more

If you have a choice don't flight United Airlines. While I used to flight UA most of the time, recently it has become a frustrating way to fly. The last straw was my inability to carry on a standard bag even though I had to pay to check it in (which I did not want to). I did not want to Check my baggage because I was connecting (via a separate ) reservation to a local commuter airline to visit a friend in a remote location and I had limited time for the connection. No options provided even I was willing to pay extra .. beyond the check in cost. The whole proposition is incredible. You suppose to fly with a purse size luggage only, need to pay to check in (only option) a regular size carry on. United Airlines is worse than Spirit Airline. More money, less baggage, more delays. read more

I'm in tears for their horrible services. I'm completed heart broken for my mother and how United airlines treated my mother. When purchasing my mothers ticket I noted a wheel chair was needed. I called twice to confirm this information was on file. As to confirm she will have assistance to guid her to the airport terminal to her connecting flights until she arrives to her Destination . I was inform they will provide the full service for wheel chair passengers. I was informed her check in luggage would be taken care of until she arrives to her final destination. She contacts me at 5:45pm to informed me they take her from the first plane to a group of other disable and wheel chair passengers. She was held responsible to pick up her check in luggage. They've been waiting for an hour with no update. They ask workers in the airport for assistance in which they reply rudely and un willing to help. At this point I call customer service at 5:50pm to see what can be done about the issue. Explained my mother needs assistance with her luggage and guidance to the next terminal. The representative tries to do her part to find out what happened. To their understanding wheel chair passengers receive help with guiding them to their next destination. Also luggage should retrieve at final arrival. She finally calls 18002282744to check the statues. In which she is informed new policy is in place for international flights and passenger is responsible for luggage and to check in at next connecting flight. At this point I re explain how she needs help. She finally provides with the above number to speak with the wheel chair department for assistance. I speak with a lady whom claims she can't do anything on her behalf and insist to have my mother ask for help. I explained she hasn't had much luck or other passengers waiting as well. I speak with my mother who informed me a security person came to them and insistent they continue to wait for help. Again I call the customer line at 6:32pm and Again this representative cant do much to help. Stay on the phone for 40 minutes for the problem to to get resolved. At this point I'm calling my mother to try and get another update. Until she finally returned my call at 8:15 pm in tears that the plane left and they have to wait until next day. She wasn't the only one left behind. She was in a group of 4 among others. (Keep in mind she is flying solo) I don't understand how the plane left before 7pm. To my understanding they arrive minutes before 7pm to be informed plane left. I don't understand how the plane left knowing you have missing passengers who are registered as disabled and in wheel chairs. Why not provide extra time. Especially when the numbers of missing passenger are high. This is ridiculous!!!! The support united airlines provided Has been heart breaking experience. Leaving elderly, disabled passengers to risk their health and stay over night at an airport during this pandemic. The lack of empathy from the staff and unprofessionalism they experience has devastated me. My mother had not eaten all day and hadn't slept the day prior due to her nerves. This made the experience worst. I made several attempts to get some help with no luck when I finally speak to a manager (Maggie) it was unbelievable the lack of help and guidance I received from her. At this point I well admit my cool was gone and my anger was at 100%. her incompetence just question how United airlines trained their staff. I made a couple other calls until I tried 18002282744 again. I was lucky to find a gentleman who went above and beyond to bring a little calmness to me and get my mother some help. Unfortunately no earlier flights were available. He assisted in making a complaint claim on my behave. After a very long wait time he was able to Reached out to supervisor (Barbara). Whom offer hotel stay and food. They were able to locate my mom in a chapel with her group. Yes, they were getting ready to sleep in a chapel my mother said a cleaning lady guided them there to try and get some rest. Thankful for the gentleman who help. I did enforce my concern regarding them missing their flight from the hotel. I hope this will not be another issue and they get the guidance to get to the gate on time. Overall the stress, overwhelming Concern, headache, heartache, fear, the health risk, and tears my mother and I experience is not worth trying United airlines again. WORST EXPERIENCE EVER! If I wasn't persistent in calling and speaking to different representative until I got someone who cared to help, my mother would be hungry, stressed, and sleeping in an uncomfortable chapel bench/floor. HIRE PEOPLE WHO CARE AND HAVE EMPATHY FOR OTHERS. THEY WILL ALWAYS GO ABOVE A BEYOND FOR OTHERS!!! We are highly considering a lawsuit for the lack of care the disabled/wheel chair passengers received read more

My United Airlines trip was generally a disaster last trip wth one bright spot. My flight from Halifax to Newark was delayed three times, and my bag didn't make it. The flights to Reagan airport were delayed then canceled; I stayed over night in Newark. The next day, I had 65 minutes from wheels down to end of boarding in DC to pick up bag and grandsons for an Air Canada flight (to Montreal) in a different terminal.My morning flight spent 27 minutes on the tarmac. I got a message from United saying my bag again didn't make the flight. I did nonetheless make the AC plane with grandkids -- because that plane was late. I spoke with my third United agent about the missing bag; three screw ups; one misinformed "changed your bag tag," one "can't do anything," and one "please repeat (because poor connection to India) so I can write down the wrong thing." Bag commuted from Newark to DC three times. Newark baggage people will, I hope, get asked one question when they arrive at the pearly gates: how well did you handle (my name)'s bag? Certain eternal perdition. Boo, Hiss. The one bright spot: United's Reagan Airport (DCA) baggage folks, especially Epie Frost initially and Corwyn Jeffers for lots of follow through. They spotted the bag, figured out the right tag code, called me, sent the bag to Newark multiple times, including with explanatory notes and rules clarification, pursed other options (such as FedEx), and generally are the only reason I got the bag a week after giving it to United instead of never getting it back. Thank you, thank you, thank you. Overall, terrible but could have been worse. read more

I'm extremely annoyed it seems every time I fly United the on board entertainment does not work. We use our own devices but you can never get the movies to start. The flight attendants seem either unwilling or unknowledgeable. I think that at this point passengers are just willing to make do with whatever they have on their own device. This is well and good except it's annoying. There been several times where there's something I would have liked to have seen and has been advertised as entertainment on the flight but I don't have the ability to get to it. Because there are technical problems. My last flight which was on the 13th of February the flight attendants said sometimes it internet just doesn't work well on board. if that's the case please stop advertising that you do have on-board entertainment, because you don't read more

Overcrowded planes, connections through the worst airports in the United States, expensive, generally a lousy experience. On a recent round trip to Salt Lake City from Washington DC, 50% of my flights were delayed. I spent hours in really awful airports like Chicago's O'Hare and Newark, New Jersey. The only good things to say are that I arrived alive and my luggage did arrive on the flights with me. Looking for another airline for my next trip. read more

My entire family decided to go to Florida this coming May 2023. I booked this flight in September 2022 for myself only, I am not going the whole entire time that everyone else is. I have 2 dogs that I have never been separated from and I have anxiety about them. My friend was going to stay at my house and now due to her husband's medical condition has to cancel on me. When I booked this flight, I spelled my entire name out for the agent, I also asked her if this was refundable (just because of any emergency that I might have to cancel the trip, little did I know at the time this would actually happen) and she said yes it is refundable. I get my confirmation of the ticket in my email and my first name and last name has errors in it. I know from experience working on the phone that a lot of letters sound the same so that is why i always spell out my full name. So I go on the computer on their website and "chat" with a live representative. She claimed she fixed it, I asked her to resend the confirmation, she would not. I asked her when i get to the airport will I have a problem with the paper copy and email that I have with the wrong name on it. She told me no it is corrected. so time goes by until this month, January 2023. I find out my friend isn't able to come up, I am in a panic. I call the customer service again to cancel the ticket. I am told that it is a non refundable ticket. Then when he was asking me to confirm my name and I was spelling it for him, he said it was wrong. I saw red. I told him everything that had happened, he kept apologizing that she told me it was refundable and about my name. He told me that he will fix my name but it is another additional $99 charge to do this. I said this isn't my fault I spelled my name for her letter by letter using a name to clarify it, like D for dog. I should have never gotten it fixed but I went ahead and did it. Well I am looking for boarding for my dogs and I am disgusted with what I am finding. so I call back 2 or 3 days later and talk to another agent. I again asked if I could get a refund and he said unfortunately no. I asked if i could upgrade my seat to a refundable one for another $100, and again he said unfortunately I cannot. then I told him the story about the name change and I feel that I should not have been charged that $99 for the change since I did not enter my name into the computer, I spelled it out for that agent. He totally agreed and told me he was going to send an email to his superior, he could see who took the initial call. he also said he was going to carbon copy me on the email. I am still waiting for that email to come through to me. I guess that was never done either, because I haven't heard a word from United from anyone. all of this was even before I even had a chance to stop foot on the plane. I have decided that I probably am not going to go on this trip, I am waiting for a call back from one more kennel and I don't have high hopes about that one either. So they won't refund my money because of an incompetent agent who you could barely understand to begin with. So I guess they expect me to eat the $500 loss. if I could rate United airlines lower than a 1 star, I would definitely be doing that. I am also going to leave this review in as many places as I possibly can. I am going to call again but I don't have any high hopes of getting any satisfaction. Very disgusted, I have flown UA in the past, many years ago and never had any problems. read more

So, it is 4 am and there are about 100 people waiting to check into a united airlines flight but all of the kiosks are down and nobody is on duty and nobody is giving us an explanation of when we will be allowed to check in. On top of that, we were formed in organized lines and an agent came out and made us get out of these self formed lines and now it is chaos and everybody is pushing towards the front. This carrier has certainly declined over the years. read more