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    Greyhound Bus Lines

    1.5 (329 reviews)
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    Greyhound has now denied us a refund three times. This seems outrageous to me!
    Dov L.

    My son boarded a bus at Union Station heading for St. Louis. He called us late at night from Pittsburgh to tell us the trip was canceled and Greyhound stranded him there with no alternate route or assistance, and no refund. They wouldn't even know any alternatives until the next day. Aside from the stress of stranding him, Greyhound has now refused to refund the $190 ticket. Why can Greyhound fail to provide the service we paid for and also refuse to refund us?!

    Nice view of Pittsburgh from the bus
    Edmund L.

    1st time riding Greyhound and I will not repeat. I took a trip from DC to Chicago and had a terrible experience. The first thing I noticed were the employees who had horrible customer service skills..not sure if this was due to apathy or lack of training but I wasn't able to find employees who wanted to answer questions without being rude and giving attitude. Secondly was the sketchy clientele this bus service seems to cater to. Whether it was the constant smell of marijuana coming from the other bus riders, repeatedly getting hit up for money, or listening to the 3rd person discuss how they recently got out of jail..I don't think many riders, including families, would feel comfortable in this environment. Thirdly was the deteriorating equipment. The power outlets on the bus didn't work, the Wifi was as slow as dial up, and the AC was broken. The bathrooms at the Greyhound Transit Stations were beyond disgusting. Fourth, I did not arrive on time to and from my destination. I was 4 hours late to my scheduled time to Chicago due to the buses being late. I was 2 hours late coming back from Chicago because there were some maintenance issues with the bus. Avoid Greyhound at all costs. You'll thank me later.

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    Page 1 of 9

    Greyhound Bus Lines Reviews in Other Languages

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    Review Highlights - Greyhound Bus Lines

    At the last minute I had to get up to NYC and turn right around and come back.

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    BestBus - DuPont Circle

    BestBus - DuPont Circle

    3.5(361 reviews)
    2.3 miDupont Circle

    Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

    Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

    Photos
    BestBus - DuPont Circle - My iPhone shipped back by BestBus/DC Trails safe and sound!

    My iPhone shipped back by BestBus/DC Trails safe and sound!

    BestBus - DuPont Circle
    BestBus - DuPont Circle

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    Vamoose Bus - Vamoose Gold inside of bus.

    Vamoose Bus

    3.6(241 reviews)
    7.6 mi

    Reliable bus service to New York City. Arrived approximately 30 minutes early and was about 6th…read moreparty in line. Check in was friendly, people were orderly about waiting in line, and boarding was exactly on time. They had water bottles and newspapers for those who wanted. Appreciated trash bags on each row since we were constantly snacking and had things to dispose. On the bus, wifi was pretty reliable for me and temperature was good. Driver was really smiley to my toddler and only stopped for one minute to use the restroom. Safe, friendly drive up north!

    Took Vamoose from Arlington to NY and back. Both lags were at 95% occupancy…read more The driver for the Arlington to NYC lag was great, funny and really nice. BAM 25ish, tall, bitingly funny, while being thoughtful and respecting. I asked if V provided water and he apologized relating no, but then gave me a bottle from his chair. The ride was rough though, bus bounced so much that I contemplated taking Amtrak from Bethesda... But the last minute $300 fair priced me out of that option. Fares are a fraction of the price if you book ahead, as low as $25 if you book 3 weeks out and take the first morning departing train. The driver on the NY to Arlington lag, pictured... was rude and condescending. He yelled at me for not moving fast enough rounding the corner on the side walk, taunting me. I let him know that I have a spinal cord injury and couldn't move any faster, didn't help... He yelled at me again. Then once on the bus he turned around and glared at me hard, 100% throwing his weight around. He blocked the 2 front seats from paid customers with his personal belongings, a cooler, lunch bag and his back pack. Who does that? Eddie. This driver needs to be retrained. No one should be treated like this. Additionally, on the way back, someone smoked in the bathroom and that air circulated in the bus for an entire 3 hours. My lungs were begging for mercy by the time I arrived in Arlington. To save money, Vamoose will not allow the AC to run until departure time. So on a 100 degree day, the bus gets to heat up with the boarded passengers cooking on the inside and then it takes a really long time to cool both the hot bus and the overheated passenger to a comfortable climate. Avoid Vamoose at all cost. Take Amtrak.

    Photos
    Vamoose Bus - Vamoose driver talking into cellphone while holding rosary beads. One hand on the wheel!

    Vamoose driver talking into cellphone while holding rosary beads. One hand on the wheel!

    Vamoose Bus - Red arrow shows Rosary beads, Blue arrow shows her cellphone cable/mic. Not SAFE!!

    Red arrow shows Rosary beads, Blue arrow shows her cellphone cable/mic. Not SAFE!!

    Vamoose Bus

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    Shalom Transportation - The most luxury Executive 56 passenger ADA BUS

    Shalom Transportation

    5.0(5 reviews)
    1.7 miDowntown

    I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

    We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

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    Shalom Transportation
    Shalom Transportation
    Shalom Transportation

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    Washington Deluxe - Clean bus! As pictured on Website.

    Washington Deluxe

    2.5(272 reviews)
    1.7 mi

    I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

    UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!

    Photos
    Washington Deluxe - Interior of the new LUX bus by Washington Deluxe. Executive service between DC & NYC with more room, reclining seating...

    Interior of the new LUX bus by Washington Deluxe. Executive service between DC & NYC with more room, reclining seating...

    Washington Deluxe - So much room in the DC to NYC bus. Upscale, clean, amazing.

    So much room in the DC to NYC bus. Upscale, clean, amazing.

    Washington Deluxe - DC To NYC Bus service with wifi and electrical outlets on board

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    DC To NYC Bus service with wifi and electrical outlets on board

    Vamoose Bus

    Vamoose Bus

    3.6(102 reviews)
    3.5 miRosslyn

    Horrible experience. Traveling to NYC from VA and the bus broke down in the middle lane of I95. The…read morebus driver who spoke very poor English did not let us know what was going on and we sat for about 20 mins until she figured out how to get the bus moving off to the shoulder. A second bus arrived and that driver was not helpful with transferring our luggage to his bus, seeing that I had a boot on my broken ankle. Rude! Once we got to the second bus, the clients on the other bus complained that we were getting on. Our bus had a quiet aura that we adhered to the request. This bus was loud, with everyone speaking to one another, on their phones, etc. we paid for the gold bus experience and got a rotten metal experience. Coming home was better, as our driver kept us informed but the bathroom was disgusting with urine on the floor! Never will I ever travel with them in life! When I sent an email, the manager just responded with "issue do sometime happen". Poor grammar and poor service. I also reported them to BBB.

    very happy with their service…read more I had a trip and I need it for a family emergency to return earlier I was helping in New York today, April 15 by Sandy and the rest of the friendly crew and for a small free day rerouted my ticket since another passenger didn't show up I could take a seat on an earlier bus The bus is spacious has tables that fall down and I can highly recommend this company

    Photos
    Vamoose Bus
    Vamoose Bus
    Vamoose Bus - Full bus at 6:30am

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    Full bus at 6:30am

    BoltBus

    BoltBus

    2.7(526 reviews)
    0.0 miNoMa

    First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

    DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

    Photos
    BoltBus - Bolt Bus stop in front of MLK Jr. Memorial Library G St. NW (between 9th and 10th St. NW)

    Bolt Bus stop in front of MLK Jr. Memorial Library G St. NW (between 9th and 10th St. NW)

    BoltBus - Free Wifi!

    Free Wifi!

    BoltBus - NYC Drop Off Point

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    NYC Drop Off Point

    Greyhound Bus Lines - buses - Updated August 2026

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