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    Greyhound Bus Lines

    1.5 (330 reviews)
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    Greyhound has now denied us a refund three times. This seems outrageous to me!
    Dov L.

    My son boarded a bus at Union Station heading for St. Louis. He called us late at night from Pittsburgh to tell us the trip was canceled and Greyhound stranded him there with no alternate route or assistance, and no refund. They wouldn't even know any alternatives until the next day. Aside from the stress of stranding him, Greyhound has now refused to refund the $190 ticket. Why can Greyhound fail to provide the service we paid for and also refuse to refund us?!

    I took DC to NYC and I had the worst experience ever. Thier bus is filthy and their schedule is unreliable. The bus was delayed both ways and to make matters worst they changed pickup address without communication and so we missed our bus and they wouldn't give us refund.

    Nice view of Pittsburgh from the bus

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    Page 1 of 9

    Greyhound Bus Lines Reviews in Other Languages

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    Review Highlights - Greyhound Bus Lines

    At the last minute I had to get up to NYC and turn right around and come back.

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    BestBus - DuPont Circle

    BestBus - DuPont Circle

    3.5(361 reviews)
    2.3 miDupont Circle

    Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

    Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

    Photos
    BestBus - DuPont Circle - My iPhone shipped back by BestBus/DC Trails safe and sound!

    My iPhone shipped back by BestBus/DC Trails safe and sound!

    BestBus - DuPont Circle
    BestBus - DuPont Circle

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    Shalom Transportation - The most luxury Executive 56 passenger ADA BUS

    Shalom Transportation

    5.0(5 reviews)
    1.7 miDowntown

    I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

    We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

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    Shalom Transportation
    Shalom Transportation
    Shalom Transportation

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    Washington Deluxe - Clean bus! As pictured on Website.

    Washington Deluxe

    2.5(273 reviews)
    1.7 mi

    I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

    UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!

    Photos
    Washington Deluxe - Interior of the new LUX bus by Washington Deluxe. Executive service between DC & NYC with more room, reclining seating...

    Interior of the new LUX bus by Washington Deluxe. Executive service between DC & NYC with more room, reclining seating...

    Washington Deluxe - So much room in the DC to NYC bus. Upscale, clean, amazing.

    So much room in the DC to NYC bus. Upscale, clean, amazing.

    Washington Deluxe - DC To NYC Bus service with wifi and electrical outlets on board

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    DC To NYC Bus service with wifi and electrical outlets on board

    Tripper Bus - The new TripperBus elite between DC suburbs and NYC! Yes please!

    Tripper Bus

    3.4(199 reviews)
    3.4 miRosslyn

    I had taken Tripper Bus years ago but more recently switched to other transportation options to get…read moreto NYC. However, after my recent trip on a Tripper Elite bus I'd highly consider using this company again. What I liked: the biggest plus, which accounts for the higher price of your ticket for this bus, is that one row of seats as two across the aisle, and the other row is of single seats. Since I was traveling by myself, it was a complete joy to sit alone and not have to fumble with a random seatmate's power cord or backpack on the floor. The seats are pretty plush and all have power outlets. They also give you a bottle of water when you get on board. The bus was also quite clean. The pickup stop in Arlington is on a quiet street tucked into Roslyn. It's Metro accessible or very easy to get dropped at via car. Dropping off is at Penn Station in midtown Manhattan. Fysa: we stopped in Maryland to switch bus drivers. I don't know if this is standard. We also made a 10-minute stop at the Delaware Welcome Center. I appreciated this, because it was nice to use the bathroom and grab a snack. But if you're in a super hurry to get to New York, it's something to consider for adding in time. My dislikes: the Wi-Fi wasn't working, even after the bus driver tried to reset it. That was a bummer since Wi-Fi is advertised as a perk of the bus. But it's not enough to keep me personally from booking again.

    It's nice not to have to drive... so that's a bonus…read more It was pricier than I thought it should be. Bathroom is not great. They were not great about staying on time. Waited awhile to leave NY. It's fine.. it does the job. I prefer the train option if you book further ahead of time.

    Photos
    Tripper Bus - Tripper Bus in NYC after a trip from Arlington.

    Tripper Bus in NYC after a trip from Arlington.

    Tripper Bus - Tripper Bus NYC to Arlington, VA

    Tripper Bus NYC to Arlington, VA

    Tripper Bus - Plush interior of Tripper elite

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    Plush interior of Tripper elite

    Vamoose Bus

    Vamoose Bus

    3.6(102 reviews)
    3.5 miRosslyn

    Checking in on the VA side was easy and the seats were decent as we purchased the solo seats. I…read moreexpected them to be a bit wider like in first class on the airplane, but it was a regular size TBH. Before we made it to the tunnel, our bus broke down IN THE MIDDLE OF THE HIGHWAY, and our driver was clueless as to what to do AND she NEVER UPDATED US, even when we were asking. After an accident occurred next to us and more waiting and anticipation, she got the bus started and pulled over to the shoulder and asked did we want to get on another bus which was coming up behind us. We transferred to the other bus which was already crowded, the passengers on that bus were loud and complaining, and that bus driver was not trying to help us put our luggage on his bus!!! I have a broken ankle, in a boot, and my small teenager daughter was looking helpless with our luggage until he finally put in the carrier for us!!! Prior to the breakdown when we stopped for a break, the driver NEVER offered us the water bottles that were clearly for passengers, someone asked and she only gave to the person who asked. She never apologized for the inconvenience......just a hot mess for my daughter's birthday. On our way back home for the NYC check in, they had a host of attendants, very pleasant, etc. When we stopped for the drivers to switch out, there was an accident en route and our driver Charles was amazing!!! He kept us informed, thanked us for choosing the service, and was just a natural at customer service. I must add that the toilet area was HORRIBLE!!!! Grown men pissing on the floor and I was literally sloshing through urine as I tried to hold it but could not. What I will say is that this bus maintains that you refrain from telephone conversations and that is what I enjoyed THE MOST! I would give Charles 5 stars as his part made us feel better but overall I felt like it was similar to other regular degular bus rides. I will pay to have a sprinter the next time I travel to NYC. This experience was in the toilet, literally and figuratively.

    very happy with their service…read more I had a trip and I need it for a family emergency to return earlier I was helping in New York today, April 15 by Sandy and the rest of the friendly crew and for a small free day rerouted my ticket since another passenger didn't show up I could take a seat on an earlier bus The bus is spacious has tables that fall down and I can highly recommend this company

    Photos
    Vamoose Bus
    Vamoose Bus
    Vamoose Bus - Full bus at 6:30am

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    Full bus at 6:30am

    BoltBus

    BoltBus

    2.7(526 reviews)
    0.0 miNoMa

    First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

    DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

    Photos
    BoltBus
    BoltBus
    BoltBus - SLOW internet. My 3G blew it away.

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    SLOW internet. My 3G blew it away.

    Greyhound Bus Lines - buses - Updated May 2026

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