To and from NYC 4 or 5 times per year on various bus lines and trains. Only Greyhound postponed a bus TWO HOURS - with no warning, and no time estimates. They did not have a driver (under the hours limit due to traffic delays). In the NYC Port Auth Bus Terminal they don't keep a driver on call! Ridiculous not to anticipate the the most obvious possible problem. I have used 4 or 5 bus lines. The greyhound seats were the worst. My butt hurts. Not an old bus, just cheap or poorly designed. The horizontal portion was totes awful. Do not: Go Greyhound. read more

From Better Business Bureau: "Dear Steven Seril: You sent us a complaint on 8/1/2026 about Greyhound Lines, Inc.. There have been several exchanges between you and the business to try and resolve the problem. At this point, the business has not made a good-faith effort to work with us, so we have closed the case as Unresolved in their file." Greyhound failed to do the right thing. Plain and simple. In early July, they stranded their customers in Pasco, Washington due to poor maintenance and negligence, then refused to refund them. This is a company that does not care about its customers and has no sense of ethics. They caused emotional distress to an 8-month-pregnant woman during this incident. read more

I hate to complain, and this is literally the first review I've ever left but it was that bad. me and my 70 year old mother were coming home from a funeral in West Virginia. we booked a 14 hour ride back home to Delaware. The boarding time was 1:45pm. We got to Baltimore station at 2am for a 2 hour layover. 15 minutes before we were supposed to get on the last bus, we received an email telling us that our trip would be delayed by 4 hours. We were upset but we waited. Things happen. 4 hours later, we were told that it was delayed AGAIN by another 3 hours. We tried to speak to the people at the counter, and they pretty much just shrugged their shoulders. after sitting in the bus station for 8 hours, a supervisor came and told us that she would make it right and put us in a bus straight to Delaware. we got on the bus and rode for fifteen minutes only to notice that we were going the opposite way, to Washington D.C. the Bus driver told us they had to stop in dc, and then go BACK TO BALTIMORE before finally going to Delaware. to give perspective, we were supposed to be home at 5am. It is 11:37am and I'm still on the bus. I won't be getting home until 3:30pm. I will NEVER use greyhound again. Failure all around. Failure to communicate, failure to solve the problem, and failed to make us feel like appreciated customers. ive never experienced incompetence at this level. they added 13 hours onto our trip and the best they could do was a half-assed "sorry". Absolutely terrible experience. Worst I've ever had in all aspects. I would give zero stars if I could. Also, the buses are disgusting and smell like a porta potty. read more

I had a question about my ticket so my child and I went to the ticket area and I told her to sit in the chair while I waited online. Two workers were helping someone who didn't speak English so he called someone to help him. They all argued for 20mins while I stood there. While they were arguing another worker came over and told us that it wasn't a waiting room and removed the chair my daughter was sitting in. The waiting area was dirty, there wasn't enough outlets/charging stations. If you wanted to see the status of the bus you had to walk outside the waiting area and walk over to the ticket area. The waiting area door was broken making the room very cold. Security came in checking tickets and kicked people out who didn't have one. They later came back later on. People walked in asking for money. A rider stood in the middle of the waiting area talking to someone on the phone when she suddenly started yelling and cursing that they were the devil, they were monkeys and other random things. Pigeons kept walking in since the door was broken. There were no bathrooms in the area. You had to take escalators downstairs to the mostly empty area for the bathrooms. The staff told us the wrong bus line up. This was also different from what the tv screen was showing. Someone was sitting in the assigned seat I ordered. Normally wouldn't care but it was midnight and I had my child with me. While riding the bus someone was loudly yelling watching/listening to something without headphones. read more

I would give this no stars if possible. I booked a 13 hour trip from Atlanta to DC and paid about $500. When we boarded the bus it was dirty. Food crumbs and trash in the seats. Looked like the back of the chairs in front of us had never been cleaned. None of the seatbelts worked either. Seats were tight and uncomfortable. No soap or sanitizer in the bathroom. The ride was subcontracted to another bus service is what I could gather, called FlixBus. So basically I had to ride in a dirty trash can for 13 hours. This was my first and last experience riding the bus. Worst experience ever, especially at that price. I've had plane tickets that have cost less. But I guess they were price gouging as multiple people were stuck in Atlanta due to cancelled flight. I have PTSD. Spend your money elsewhere. read more

if I could give a one star I would. The bus broke down at 2:30 and another one was not sent out until after 8:30PM in below 30° weather with elderly people and small children aboard. No food or water.After finding an alternative way home that cost way more money I reached out for a refund as I did not receive the full service due to their terrible equipment. I was told they would not be given a refund. they also had the nerve to send a text saying if YOU spend $25 they'll credit you back for it in an attempt for leaving us stranded for 5 hours. ridiculous and I will be leaving this review in every place we can leave a review for this company. read more

Greyhound Bus Lines - Buses Near Me - Washington, DC, District of Columbia

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My trip was canceled, and I was left on the street in freezing weather with no place to go. The next available bus was at 6:59 a.m., while my original booking was for 11:20 p.m. For my safety, I had to book a hotel for the night. I am requesting reimbursement for the hotel reservation, as this expense was caused by the trip cancellation. They first told me to book a hotel now I'm trying to get my reimbursement but there is no one to response please solve my problem as soon as possible and reimburse me this is my email address: yal.habib123@gami.com read more

The bus is comfortable, but it has delays like crazy. I was supposed to arrive at my destination at 2:30 pm, and now it's 4:40 pm and we still haven't arrived. You really can't rely on this transportation. read more

If you wanna come back from new york at night, just walk. The worst experience of my whole entire, i paid half price before on a bus and had a better experience. First of all, it is extremely unhygienic it smelt like feces and urine, i couldn't accustom to the smell that was upon first entering the bus by the way. There were visible stains on the seats and everywhere. The ac didn't work, the plugs also didn't work. As for the duration, well to be honest it suprised me because greyhound neglected to mention our 20 minute detour at deleware. for no apparent reason we stopped people could get off and what waste time? that was an hour into the trip by the way. No where on the ticket or when tracking was this mentioned it just said New York to Union Station. The cherry on top was the fact that the directions to the station were so unclear i almost missed my bus. They said New York Port authority, that's it i didn't know it was a station nothing, i had to run to make my bus then i'm trying to ask to find it but it's not under union station its under ATLANTA GEORGIA how am i supposed to know that?? Overall, i paid to sit in probably urine! read more

DON'T expect great, good, decent, or any kind of service. You won't be disappointed. Sure, their station is ornate, but the actual waiting room is the smallest I've been in at a Greyhound station, which is ironic, considering the city location. The porter got an attitude with me. If you ask me, they're going down the crapper! read more

Arrived to drop off and parked in the 20 minute parking but couldn't due to "construction." A worker walked past me to my car and asked knowingly if I was parked in the drop off spot. I was barked at that I couldn't park in the area and needed to move my car immediately by a worker around 2am and then he threatened to call security on me. In this matter what I did not appreciate was his manner, tone and body language towards me. When I told the worker I'd just be dropping off my brother he told me to either move my car or he was getting security. It was very off putting as there was no signs and he was rude for no reason. As he said that a nice security officer did show and let me know there was construction happening and instructed me to park on the H st bridge. This worker was in a ski mask and wouldn't tell me his name. read more

I have never experienced such horrible transportation service than when I did with Greyhound. It cold early December and I was traveling to Atlantic City for my birthday with my 70 year old aunt. The bus arrived 4 hours late. The staff did not provide any updates nor apologies. Returning home was no better, we made a stop in Delaware. The driver told us we had to get off of bus because she had to get gas. We stood in the freezing cold for two hours waiting for her to return. I have diabetes and my aunt has heart problems. This was the most horrific traveling experience ever. I do not understand why Greyhound is still in business. They have no compassion let alone respect for customers, poor communication and antiquated buses. Whomever owns this company needs to be held accountable for the quality of service or lack thereof. My experience was so poor that I did not want to rate them with not even one star, but I had no choice. read more

Long story short: I advise anyone reading this to be very wary of traveling with Greyhound. We've been trying to get back to New York since Sunday. We've tried planes, trains, rental cars, Lyfts, and Ubers, and all reservations we've made were cancelled, including at least two Greyhound buses. Finally, we were able to book a 1:00am Wednesday Greyhound to Newark from DC. In the meantime, we were able to get on an Amtrak train headed north this afternoon, so we attempted to cancel our bus tickets, which we believed to be refundable. After Greyhound cancelling two of the buses that we had planned on (and even made flight arrangements to meet), they offered us a "20% refund in the form of a voucher." We spoke to customer service, and they refused to offer anything else, despite THEIR cancellations and this week's blizzard. It's infuriating and despicable, and I'm obviously pissed. I will personally NEVER be found on a Greyhound bus again. And I'd like to thank YOU for reading this. read more

it was absolutely AWEFUL. i had booked a greyhound for the first time ever and the driver was late, the bus was supposed to pick me up at 155am and the driver didnt arrive til near 410am and i was waiting outside in 28° weather... i then got on my tranfer and we stopped at the biden welcome center where we aall took a bathroom break AND I WAS LEFT BEHIND! i wasnt even in ther for 6 minutes and the guy took off leaving some of us stranded. i called greyhound the whole day and kept getting hung up or put on infinite hold... the experince made me have my second ever panic attack... i literally had to call emergency services... I WILL NEVER BOOK A GREYHOUND BUS EVER AGAIN after what i experienced. read more

Completely unreliable and fraudulent services. This is not the same company I used in college. The buses either a late/delayed for no explainable reasons or they do not show up at all, leaving one stranded. The latter is what happened to me a few days ago and I had to fall back on the train and pay extra for parking at the station, costing me over $300. I reported this to Greyhound corporate and they gave me a run around before hanging up the phone and emailed them and they offered me less than 10percent of what I paid for the ticket. Completely a scam. I have reported them to Dallas Attorney General's consumer protection department. If you have a similar experience then, do that too with the link below https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint read more

Stay away from Greyhound! I booked a trip to NY from DC for their FlixBus, which I'd heard had extra legroom, free wifi, and entertainment services. Bus wasn't there when I got on line, but that happens and I was okay with the slight delay. But the bus that arrived was not a FlixBus. It was not even a Greyhound bus! It was some generic white charter bus that was cramped and gross. I got on and someone was in my seat. The driver didn't bother to get everyone in their assigned seat on the stop before ours so there was chaos while he tried to get everyone situated. By then I'd had enough and got off to book a train instead. They promised a FlixBus and didn't deliver. And trying to go through their customer service was a waste of time. Stay away. read more

My son boarded a bus at Union Station heading for St. Louis. He called us late at night from Pittsburgh to tell us the trip was canceled and Greyhound stranded him there with no alternate route or assistance, and no refund. They wouldn't even know any alternatives until the next day. Aside from the stress of stranding him, Greyhound has now refused to refund the $190 ticket. Why can Greyhound fail to provide the service we paid for and also refuse to refund us?! read more

Greyhound Bus Lines - Greyhound has now denied us a refund three times. This seems outrageous to me! - Buses Near Me - Washington, DC, District of Columbia

This was the most awful experience ever!! First off, I had a ticket on a sold out bus on my travels there, less than 2 hours before my bus, they cancel it! They barely give any notice and the email came late to let us know. I had to find an alternate bus to get me to my destination. The even bigger problem was on the way back, they missed my stop! My stop was on some random street corner off an exit. The bus missed the exit and continued down the highway leaving me and at least 5 others without a ride. The company had only one other bus to offer a whole day later. All they could do to compensate the fact they missed my stop and inconvenience me severely was offer a refund or a bus extremely later than when i needed to me home. I ended up paying for the original bus ticket back and an alternate form of transportation back home since the bus missed my stop. Absolutely ridiculous!!! read more

Well well was at greyhound in Columbus to pick someone up and someone starts shooting and someone else counting bullets. WTF security ran didnt come back out of wherever he or she went no one at the counter mind u this is a gas station wait former gas station bus stop. I wish I could give this a minus zero. read more

Worse bus ride ever. Bus driver let kids play in Isle. Very dangerous...the parents were immigrant goofs. Never will I take Greyhound.... I'd rather walk. Awful... read more

DO NOT WASTE YOUR MONEY! I paid for $255.11 ticket. The bus from Chicago was so late that I ended up missing my transfer bus. The next scheduled transfer bus had been canceled so I spent ALL NIGHT SLEEPING AT A DANGEROUS BUS STATION. I was supposed to arrive at my destination at 10:35am, instead I did not get to my destination until until 11:00pm. Furthermore, they refused to give me my refund. WORST EXPERIENCE OF MY LIFE. read more

This was the worst experience I've ever had in my life. The station is disgusting, dirty and crawling with cockroaches. The staff are rude and not helpful at all. To make things worse, they won't let you leave the station once you enter. There was no place to sit so I had to stand for 2 1/2 hours. I travelled to Washington on United Airlines and my connection was cancelled. My only option was to take the bus. I was up all night and exhausted. Being stuck at the bus station was just a total nightmare. I would never do that again. If you can avoid this situation please do. read more

1st time riding Greyhound and I will not repeat. I took a trip from DC to Chicago and had a terrible experience. The first thing I noticed were the employees who had horrible customer service skills..not sure if this was due to apathy or lack of training but I wasn't able to find employees who wanted to answer questions without being rude and giving attitude. Secondly was the sketchy clientele this bus service seems to cater to. Whether it was the constant smell of marijuana coming from the other bus riders, repeatedly getting hit up for money, or listening to the 3rd person discuss how they recently got out of jail..I don't think many riders, including families, would feel comfortable in this environment. Thirdly was the deteriorating equipment. The power outlets on the bus didn't work, the Wifi was as slow as dial up, and the AC was broken. The bathrooms at the Greyhound Transit Stations were beyond disgusting. Fourth, I did not arrive on time to and from my destination. I was 4 hours late to my scheduled time to Chicago due to the buses being late. I was 2 hours late coming back from Chicago because there were some maintenance issues with the bus. Avoid Greyhound at all costs. You'll thank me later. read more

Greyhound Bus Lines - Nice view of Pittsburgh from the bus - Buses Near Me - Washington, DC, District of Columbia

I took DC to NYC and I had the worst experience ever. Thier bus is filthy and their schedule is unreliable. The bus was delayed both ways and to make matters worst they changed pickup address without communication and so we missed our bus and they wouldn't give us refund. read more

Greyhound Bus Lines - Buses Near Me - Washington, DC, District of Columbia

I took a Greyhound Bus trip from St. Louis to Washington DC in late December 2022. I wrote a detailed review of Greyhound, and published a travelogue on my website. I can't post a link here, but if you search for "Greg Erken" and bus you will find my review on my personal website (I'm not selling anything). The trip went smoothly except for a 3-hour delay in Nashville waiting for the connecting bus. No one at the Nashville station would tell us why the bus was late or give us an ETA. That added insult to injury. read more

Terrible thing experience ever. Unprofessional staff. Lies alot. Keep you in the bus station over night and even two to 3days and they don't care. Worst experience that ever happened to me. Grayhaud is an apology. Terrible. read more

Greyhound is a hot mess. I showed up to take a bus to New York and there were lines with signs for A, B, C, and D, but no mention of which letter of the alphabet you're supposed to line up in on your ticket. I asked a worker which line I should get in and while he was grumpy about it, he did direct me to line A. As we waited in line for the bus, another Greyhound worker came around to check tickets and make sure everyone was in the correct line. The bus was scheduled to depart at 1:45pm, but it didn't show up until 2:20pm. There was poor communication from Greyhound up until 2:20pm when the bus arrived. While we stood there waiting, someone went to customer service to find out how long the wait would be - their response? "We don't know, we can't find the bus." That doesn't sound like a good way to retain customers. When the bus was located (aka pulled into Union Station), Greyhound made a garbled announcement on the PA system that the bus had arrived and would board in 20-30 minutes. This estimate was accurate. I left and came back exactly 20 minutes later, when they made the announcement that it was last call to board the bus. As for the bus ride itself, this was a nicer and newer bus. The seats were roomy, WiFi was working, and there were also plugs to charge your phone. Not all of the seats had foot rests - I sat towards the middle of the bus and noticed foot rests only for seats towards the front. About the WiFi - while they do have free movies that you can stream if you download an app, you get 100MB of free WiFi and then it stops working. If you want more WiFi, you gotta buy it. That was disappointing - next time I think I will go Peter Pan. This felt like the longest bus ride. We were on it for over five hours, and that was after waiting an hour for the bus to leave DC. In addition to one planned stop in Baltimore, we made two other pit stops. The first one was at the Delaware House rest stop. It was around dinner time and we were given 10 minutes to leave and come back for bathroom breaks, grab something to eat, etc. Then we stopped a second time when we were about an hour away from our destination. The driver pulled into the rest stop, but didn't let us get off nor did she communicate what was going on. My guess? She just needed to stretch her legs. When we arrived in New York, the next group of people were waiting in line, anxious to board. With delay after delay, Greyhound either needs to get some spare buses and drivers on hand to keep things moving and customers happy, or at least notify people in advance when they know the schedule has been delayed. And please, do a better job of tracking your buses and drivers. "We can't find the bus" should never be a response. I think I'm through with Greyhound. Competitive pricing - yes, but dependable and a quality experience? No. read more

Bus did not show up at all, I was there an hour early. you also will not receive a refund if it doesn't show up. I would not recommend greyhound to anyone. read more

The worst public transport anywhere. Not on time. Info on bus tracking wrong. Employees could care less. Avoid at all possible cost. They said bus arrived when still an hour away. Person waiting with my friend got a text that she boarded but bus had not arrived yet! who is the idiot in charge of this company? Never had a problem with other bus companies. read more

The bus on the return trip was over two hours late, when I called customer service during those two hours of waiting I was informed the bus already arrived at the station and left (which was not true) so they couldn't rebook me, so I purchased another ticket (around $90) to get home. Five to ten minutes later, the first bus shows up. Greyhound would not refund me for either ticket. Be aware that your bus could be many hours late without your knowing when it will actually show up. The website tracker may also be completely wrong. read more

Horrible. You want to be stuck overnight in the middle of nowhere this is the company for you. Both of my children have been stranded between Indianapolis and London Kentucky on 2 occasions. It's a joke. Please save your money and fly or take a train. This company is utterly worthless and undependable. read more

Heartless Greyhound. I had the misfortune of purchasing a ticket with Greyhound. Who has no competition in the midst of COVID-19. Was unable to use the ticket because if restrictions and being safe. Greyhound's position was I didn't notify them in time so no refund. I wish that someone had notified me of the Virus restrictions in time so I could have planned better. Companies all around the world are issuing refunds and optional ticket usage dates, but not Greyhound, because we have allowed them to have a monopoly on transportation for low and modest income travelers. Share Your nightmare here and let's together say no to traveling Greyhound. read more

Greyhound Bus Lines - Greyhound that doesn't care so why should we. - Buses Near Me - Washington, DC, District of Columbia

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I scheduled a round trip from washington to New York on greyhound. my bus from New York to Washington DC was canceled in the last minut because grey could not find a driver. there was no other bus that day. the bus I took from Washington DC to New York took over 7 hours instead of the scheduled 5. no apologies. terrible experience. I would not take greyhound again. read more

Absolutely horrible service. I was notified at the laat minute of a severe travel delay once i was already at the bus station. Traveling with a disabled person i made other acvomodations that were most comfortable for us but I was penalized for their severe service delay and unable to recoup my money in its full amount after I was told by a representative that I would receive a voucher credit for the full amount of what I paid. I did not receive the voucher and it is so difficult to resolve issues through customer service because they don't have a phone number and they communicate all through email but there are multiple agents you will communicate with so although one agent promises one thing the other may not. Totally unorganized and not honorable to their word even when it's in writing. I will never recommend this service. read more

My bus was delayed in Cleveland by one hour. The bus had a mechanical issue, and we sat on it for about 45 minutes (with no A/C) before we all got off and got on a new bus. At that point I knew I would miss my connection in Pittsburgh to get me the rest of the way to D.C. I spent 45 minutes on hold with their customer service team, and when I finally got through, they told me they weren't able to even be in touch with the Pittsburgh station to let them know that our bus was delayed. So, they were useless. Upon arrival in Pittsburgh, we learned the connection bus had departed without us. Employees showed no sympathy or understanding, and when I mentioned I had tried to call they said that they don't even have a phone at the Pittsburgh station, which is ridiculous. I was not offered a refund, and could not be rebooked until 20 hours after my original bus, resulting in numerous extra costs on my end. This was a complete logistical breakdown on Greyhound's part, definitely do not recommend taking Greyhound. read more

RUN. Absolutely a horrible experience. Bus driver was rude from the moment we boarded. Worst driving he hit the brakes so hard throughout the trip I got motion sickness. The bathrooms are DISGUSTING NO TOLIET PAPER OR SINK TO WASH YOUR HANDS. Not even hand sanitizer. Will never be taking these busses again. Best bet is Amtrack trains. read more

greyhound is a dogsh*t, worthless company. the bus "ran out of gas" in the middle of the trip and the bus driver informed the passengers that it "wasnt her problem" and passengers were told to figure it out. horrible customer servic, the bus stations are closed at night and theyll leave you stuck outside in areas you dont want to be stuck at overnight. read more

HORRIBLE!!!!!! Multiple busses were delayed. Mines was over an hour late & they overbooked! We did not get our reserved seats and some people could not get on the bus because it was so packed. It stinks like hell!!! My partner & I had to leave the bus because we were separated and it stunk so bad, I would not have been able to handle a 4 hr ride on that bus. DO NOT TAKE. HORRIBLE HORRIBLE HORRIBLE read more

Isn't it inhumane to make people stand outside in freezing temperatures for hours, with not a single word about why? Well, Greyhound, you are inhumane and cruel for making hundreds of people suffer in this manner everyday. I wish there is someway you can get arrested for all the mental stress, physical pain, neglect, and abuse you cause your "customers." I wish I were exaggerating... but I'm not. Out of the 50 times I've taken greyhound, I can count the number of times my bus has left on time - which is zero. read more

Greyhound is my only option other than Amtrak to get to Raleigh and it's awful every single time. When you go to Raleigh from DC you have to stop in Richmond. When I went for Christmas last December the bus was an hour late and then when it finally got there it was full so we had to wait another 30mins for another bus. Then because we left late we had to wait for another connecting bus out of Richmond. I said something on twitter to greyhound and their response was "unexpected delays" bull crap. When I emailed customer service and sent them the pic attached they gave me a full refund. Now today, I'm literally on the bus as we speak, once again, the bus was an hour late, they NEVER say anything about delays until it's obvious. The bus was supposed to come at 1:20, its 1:45 and they finally announced "the bus is late and should be here by 1:50" it wasn't. It didn't get there til 2:10. Then when we finally got to Richmond they never told us what door to go to so I ended up getting on the wrong bus because the other one left but the one I got on is also going to Raleigh. Idk. This bus is filthy. read more

Greyhound Bus Lines - Greyhounds response(or lack there of) on twitter. I ended up emailing customer service and showed them this - Buses Near Me - Washington, DC, District of Columbia

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